Amazing staff! Perfectionists to all their services!!! Especially, to the details care of their clients car! As promised, received the appropriate updates to the status of my car. Thank You VERY MUCH for an EXCELLENT service & repair to my 2022 Lexus SUV! read more

The cost of my car insurance deductible was too high to make another claim. So I called my technician Allison in Orange and she referred me to Fix Auto in Costa Mesa. I met Jorge Vivanco who got me a quote on my scratched tailgate that was half of what I was expecting. Lesson learned - don't drive in the underground parking garage with the tailgate open and if you do - call Allison in Orange or go see George at Costa Mesa. Your car will look it never happened and it's like a cool breeze blowing through your bank account. Thank you Fix Auto! read more

Super fast turn around time! I took my car over to them after having a piece of debris fly up and break the headlight and dent the hood on my car and they gave me an estimate that was also sent to my insurance. They needed to order the headlight and said they'd call me when it came in. Yesterday they told me the parts were ready so I dropped it off at lunch. Today, they called me and told me the car was ready to be picked up! The headlight was fixed and the hood repainted in just 24 hours! You can't even tell there was every any damage. I'm sure this was a much smaller repair than they are used to, but the service and speed was incredible. They even washed my car for me before I picked it up. I'll never go anywhere else! read more

These guys were open during Covid and fixed a nail in my tire. Tesla wanted to replace the tire for $450 and these guys were adamant about a quick $30 fix. The facility was clean and the guys are really cool characters. You can tell they've been in their little command center there for years and they have a good time. Great spot! read more

Jorge took great care of me. Fix Auto did a great job in repairing my Lexus LS 500 after someone rear ended me. They are professional, communicate status frequently, and provide great customer service. I highly recommend their shop. Super clean and welcoming lobby area. Lynnsey at the front desk was great as well. One of my associates had a similar situation and said they were 5 star for auto body repair. He was right. read more

Fix Auto in Costa Mesa is absolutely amazing! I was referred to them by my insurance company so I was slightly hesitant but called them to see when I could come in for an estimate. I needed to get in as soon as possible and spoke with Lynnsey and she was able to get me in within an hour to get my car looked at by Jorge. Once I got to the shop, Lynnsey remembered who I was and was super friendly, she offered me coffee/water while I waited for the estimate to be completed. Jorge was very knowledgeable and went above and beyond with answering all of my questions in regards to the repairs and the next step I need to take with the insurance company. The following day, I spoke with James over the phone to schedule my drop off appointment on a Monday. He helped me find the right Enterprise location that they work with and made sure I would be able to drop off my car super early in the morning so I wouldn't be late for work. I was really nervous about dropping off my car and then not making it to work on time and he assured me he would streamline everything for Monday morning. If it weren't for James, I would have been panicking Monday morning trying to get to Enterprise. Once my car was dropped off, I received email updates from Fix Auto throughout the day and final repair costs from Lynnsey via email, thoroughly explaining everything to me. My car was even finished a day earlier than they originally expected and due to my work schedule Lynnsey, Jorge, and James stayed a few minutes late to assist me so I could pick up my car after work. All three of them were tremendous help and am so grateful to them, they made this entire process and dealing with the insurance company so much easier for me. And of course, my car looked amazing when I drove off with it. I highly recommend Fix Auto to anyone who is in need of auto repairs. read more

Excellent experience with this company. Easy to make an appointment though my auto insurance. They were on time for my appointment and made the experience quick and easy. Highly recommend! read more

I found myself in the unfortunate position of having to pay entirely out of pocket (over 6k) for front end repairs to my Ford C-Max, but the folks here seemed to do what they could to make the experience a bit easier. They paid for my Uber back to Long Beach after I dropped it off, they looked at other issues in my car and offered some advice, and they added some air conditioning fluid without charge. They seem dedicated to their customer service, and I received regular updates for the 11 business days my car was there. Didn't feel like I was getting ripped off, and my car looked great after. Check em out if you must! read more

Jorge is the Best! I pulled in at closing time because I was having some strange things happen with my transmission on the 405 and was nervous to drive much further so I found the nearest shop online. They were about to close but Jorge offered to take a diagnostic look for me so that I could know if it was safe to continue driving to LA! Very Kind to do this with no appointment at the end of their day !!! read more

i wish i could give specialty body works more than 5 stars -- they are that good! i came in looking to fix a dented front fender and a broken side mirror. javier helped me and was as nice as could be. i told him that cost was important and he worked with me to come up with a reasonable estimate, explaining everything in detail. he also explained to me the difference between using OEM parts and after-market parts, which tend to be much less expensive and often as good or better quality than the original part. when i told him that i had found a cheaper side mirror online, he offered to install it and paint it, saving me $85 right there! in fact, the estimate i got here was less than half the cost other places gave me -- incredible! on top of that, they had my car ready for me in only 3 days, compared to at least a 4-day repair everywhere else! i got my car back today, and it is nothing short of amazing. it looks like nothing ever happened! the front fender was replaced, and it looks absolutely perfect as does the paint job. SBW's work is absolutely fantastic, and it seems that they take great pride in doing a excellent job. i'm so happy i called my mechanic (south coast auto clinic) and asked for a recommendation. it goes to show you that good businesses tend to work together. if you need some work done, go to SBW -- your wallet and ride will be happy! read more

it's so nice to see this business buy their way to the great reviews.. When was the last time anyone here went to a refresher course with the Mfg or dealers to update their knowledge? They never even bothered checking for updated parts on a car, and correcting the problem only delayed the due date!! I gotta say, though: They're nice when you first drive in because they want your business. Once they have your car: it's downhill from there!! read more

Fix Auto was not a good place at all. They did a terrible job on my car. It was dangerous the way they tried to fix my car. There was a dent in my car, the car was filthy and there was zero gas, they ran up the mileage. Lexus ended up having to redo the entire procedure because it was done so poorly. read more

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I brought my car back today to fix because a frame around the windshield popped out. They didn't install correctly from the beginning.

I had a fender bender on my leased car and multiple scratches and dents. The car was returned to me like brand new. Including the interior. I am so grateful for their help and attention to detail. Katie was so easy to talk to and work with. The dealership had zero complaints on how the car was returned so Fix Auto saved me a lot of money. The turn around time was also extremely fast and they communicated the timeline throughout the whole experience. Thank you Katie and the Fix Auto team!! read more

Our experience with James and Vince was exceptional. They kept us informed of the progress, were courteous and most of all they did an outstanding job. One doesn't want to have to go to a place like this as it means there has been an accident but their kindness and thoroughness at an emotional time was fantastic! read more

Very professional business even to rude customers... like myself. I took my car here after I rear ended another car. The GM, Mr. Ashton, and his customer rep, Lyndsey, were very helpful and kind even after I had a meltdown with them which I regret now. Based on their looks and amount of finished cars they have, I would say that their service performance is high marks. read more

Unfortunate. We've used this place many times but won't ever again. Geico referred us to them. I've been trying to get a quote for two weeks. Left two voicemails that went unreturned. Then went though their whole online system submitting pictures and specifics and still no answer. We've already asked Geico to stop recommending them to people. read more

Javier should be given a medal for being so awesome! I recently bought a 2003 Toyota Matrix XR from someone of Craigslist, and there ended up being some water randomly appearing in the front and back floor on the passenger side. I do not think the owner was aware (not driving it for a while) so I was not mad. I was referred to Specialty Body Works by South Coast Auto and boy am I happy I went in. Javier told me it would be $184 just for a teardown to figure out what was wrong (could have been the sunroof condensation hose, the AC condensation hose, or even the AC leaking coolant so there could have been a number of things that would've cause it). They determined it was the AC condensation hose clogged and the floor boards misaligned (hose was leaking into the floor instead of onto the ground). Only charged me $184 still for the cleaning of the hose and resealing the floorboards with silicon. They even power washed the car to make sure nothing was leaking into the car or from the sunroof. Awesome Fast forward a week... Front passenger floor is bone dry, but the back is still somewhat what... I call Specialty Body Works back up and Javier tells me to bring it in after a few days to make sure it wasn't something from the car wash (recently had my car detailed). So, I bring the car in and they find out that the AC hose was also misaligned (they didn't suspect it) and that it had actually been happening for a while. Water damage had taken place in the padding under the carpet and they were completely soaked and ruined. Javier said he would need to keep it overnight to let it dry, and find padding from an upholstery company. I get a call the next morning and Javier tells me he found padding and that it's installed and dried. I come in and he tells me no extra charge at all and that the padding was only $20. That was the least I could cover! Seriously, I've had an awesome experience with Specialty Body Works and I will 100% continue to go there whenever I need repairs done that a mechanic can't handle, i.e. bodywork! read more

Everyone at Fix Auto was great to deal with and the quality of their work is top notch ! The insurance company was a pain and made the process take so long but as soon as Fix Auto got the job they took care of everything fast and were very pleasant people to deal with! read more

Car accidents are never easy, but Fix Auto made the process to repair my car very easy and made a bad situation into an enjoyable experience. I was kept informed throughout every step of the repair. They contacted Enterprise to pick me up and drop me off and even helped me deal with my insurance company when they were being difficult with my deductible payment. I got the car back shiny and new like nothing had happened in under two weeks! I highly recommend this shop to anyone who is involved in an accident. The facility is clean and ina good location as well. read more

Fix Auto Costa Mesa - Body Shops Near Me - Costa Mesa, California

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I was very pleased with Fix Auto's customer service and communication during the whole process. Long story short, I was rear-ended on my way to an appointment with Fix Auto for an unrelated incident. Fix Auto was very quick to get my vehicle fixed, and even ordered the needed parts before having the new insurance claim information (who took an eternity to get on this rear-end accident). So glad I got my car back before the holidays. Fix Auto has earned my business. Jorge and Lynssey were both great at communicating, and the manager, James, was awesome as well. Very friendly and well-informed. My car looks great! Thank you everyone! read more

We could not have been happier with the quality of the repairs and the excellent communication we experienced at Fix Auto Costa Mesa, whom AAA Auto Insurance recommended to us, after our Subaru SUV had been rear-ended. Lynnsay kept us well-informed on the progress of the repairs and was always quick to answer follow-up questions to our satisfaction. The repairs were completed exactly on schedule, three weeks after the accident. When picking up the car, Mike, who had been in charge of the work, showed us exactly what had been done and competently answered all our questions. The car runs very well again, and we can highly recommend the team at Fix Auto Costa Mesa. read more

First class service. Fast and responsive. You could not ask for a more professional group of individuals. Truly a joy to work with!!!

I was very pleased the great job done by Fix Auto in Costa Mesa. Especially thank you to Julie-Ann, Alison and Gorge. They were so professional to handle the repair and paper work. The team work was excellent. It seemed that everyone was on the same page with the repair situations and progress. Definitely I will recommend Fix Auto to my friends. read more

I just want to take a moment to thank the personnel at Fix auto.. Mark, Mike and James are the best in the business. They took care of my car like it was their own. My car was stolen and when I went to see it at the impound I wanted to total it .. but my insurance refer me to Fix auto.. My wife and I were impressed with the the work they did they restored it like if it was brand new.. Mike assured me that once I saw it fixed, I'll be in love with it again. Indeed we were !! I will for sure recommend my friends and family to this place, there's no words to express my gratitude... thanks again guys ... !!! You guys rocks ..!!!! Isaac and Janett ... read more

It's great to work with a place that is consistently good. From the moment you walk in, the communication/customer service, to the attention to detail and the billing. It was not a pleasure needing work done on my car but Specialty definitely made the experience as pleasureable as possible. I've already told people I know to go there and I will continue! Thanks guys!!! read more

Though the wrong part was shipped to the store, staff went out of their way to pick up the correct part so they could have my truck ready the next day. Excellent and professional customer service by Lindsey, who made sure to give me daily updates on my truck's progress. I would definitely recommend them to others. As for the actual repair, they performed a thorough job. My truck looks brand new again. read more

Thank you fix it auto and Linsey! We had a terrific experience working with your team and you were so gracious with my children. And, my car looks GREAT! read more

I was sent here by my insurance company. The person that helped me was so friendly and did not mind answering all of the questions that I had. She even gave me really good information about the insurance process as my car was a total loss. Also, they were super fast; my car had extensive damage and they were able to put a quote together in less than a day. read more

Great job and great service! I came in to Fix Auto @ Costa Mesa to get some scuffs removed from the rear bumper of my car that was damaged by a malfunctioning exit gate. The gate hit the rear right part of the bumper and caused a 1ft x 1ft scratch. Arrrgh! Since I had that same bumper replaced a year earlier at Fix Auto, they polished the scuffs free of charge. Lindsey at the front desk was very polite and offered comforting words when I went in. The mechanic Nick did a great job - in just 15 minutes the rear bumper was polished to perfection without damaging the clear coat. The bumper looks like new and it's hard to say if the scratch ever existed. Thank you Lindsey and Nick - you guys did a great job. I highly recommend Fix Auto Costa Mesa. read more

I brought my car here since it was one of my insurance company's recommended providers and I couldn't have been more impressed! I walked in and after filling out some paperwork and going over the issues on my car, the sweet lady at the front (I'm so sorry I forgot your name!) called Hertz to pick me up and I was literally in and out in less than 15 min. My car was ready in two days! (original estimate was 5-7) and it looked perfect! They are very responsive and reach out to you every step of the way. I will definitely be back again. this was an easy, painless experience and i appreciate that! read more

Being the son of a father who's owned multiple businesses my entire life, I greatly understand the importance of leaving honest and accurate reviews here on Yelp. So when an incident profound enough occurs (like the experience I recently had at FIX AUTO) I try to be as unbiased and as accurate as possible. Here's my experience with FIX Auto and why I feel they are deserving of one out of five stars! : So I found FIX Auto in Costa Mesa (off Paularino) because they are directly affiliated with State Farm Auto Insurance who is my insurance provider. State Farm has what I believe is called "select service" Auto body shops that they recommend and endorse. By using these recommended and affiliated auto body shops, State Farm claims the repairs process is more streamlined, quicker, more reliable yada yada yada you get the idea. My fault for taking their word on the validity of their claims in the first place, but this is where my mistakes end and FIX AUTOS begin! Strike ONE: Poor workmanship: So my deductible on my vehicle is an even grand that I'm waiting to be reimbursed from the at fault party. Damages for my front bumper which was smashed in comes out to a surprisingly lower than expected price of $861.44 which was lower than my $1K deductible. This right here should've raised my eyebrow considering I've had to have a repair similar to this, on this exact same vehicle in the past, that amounted to well over $1000. Lo and behold when I receive the vehicle back upon completion, The damages are STILL VISIBLE to the point where my 60+year-old mother who can barely see without corrective lenses (she was Not wearing them lol) instantly notices the shoddy workmanship and lack of care and effort given to my vehicle. Strike Two: Excuses Excuses: Needless to say my bad ass mom instantly demanded that they repair this.. well.. repair... and hop to it to see that this amateurish body work get done appropriately, and in a timely matter since my loaner car has already been returned and now I'm on my own dime and my own time. No real apology, no legitimate explanation given as to what the heck happened except for some lame excuse that the repair man "must not have gone deep enough to not show the spider cracking and spider webbing in my paint". Now I don't know about you, but if I or anyone else normal has ever seen spider cracked paint on a newly fixed and newly painted bumper one would instantly think that this was the worst damn job that they had ever seen in their life, and it WAS, because that person is ME, and that bumper is MINE! Strike THREE: No follow up, Not a care in the world! Like the introduction says, not a friggin care in the world was given about my car and it was pretty darn obvious! Who knows how long my car had been finished, but three days after I re-left the vehicle to be attempted to be fixed a 2nd time, I called at a quarter to 12 requesting some follow-up information on the progress of my vehicle. The disoriented lady on the phone said she would promptly return my call back in a few minutes and give me a status update. An hour flies by with no word or call back from the repair shop so I called them back Again at 12:45, the same lady answering the phone again with the tone in her voice signaling as if she had forgotten about me entirely saying that she would go and find out about my vehicle status right that moment and asking if I could hold. Wonderful I'm thinking, they must be near completion! She gets back on the phone with me and lets me know that it's been finished!! Now I don't know about you, but if I owned a body shop, I would want that car out of my space so that I could collect some money and start a new repair job! Again no follow up, no communication in three days, just a bunch of hot air and baloney, and not many people I know like bologna sandwiches! Icing on the Cake: Upon checking out I already know what my bill is going to be because it had already been set and determined at a price of $861.44. The first thing the lady does is ask me for $1000 which is what my deductible is, to which I tell her the total is $861.44 which is below my deductible so that is what you need to charge me. She proceeds to apologize to me and says that there was an error on the cover sheet and/or bill and proceeds to charge me the correct amount whilst asking me for all tens on the survey I'm going to be receiving. Dumbfounded, I drive my unwashed car off the lot, thankful to never have to do business with these knuckleheads ever again. I'm hoping that corporate or someone higher up will read this and realize that someone isn't doing their job correctly. I'm also hoping that someone who is looking for a legitimate Quality auto body repair shop will Turn Elsewhere in there hunt for a solid and communicative shop! To sum everything up, Fix Auto didn't fix a damn thing. Take your business elsewhere people! I'll put my hand on a Bible and swear by everything I'm saying because it's all true! read more

I had such a great experience with Fix auto in, Costa Mesa. My car was ready the very next day. They arranged a car rental and I didn't even have to drive the rental car back! They were professional and very informative. Vince talked to me and gave me an initial estimate and then Lindsey took it from there. Both of them were polite and friendly and went the extra mile! My car looked great! Thank you for making a stressful car accident a lot less stressful experience. I would highly recommend them! Bobbie Murphy Satisfied customer read more

Excellent Job and Fantastic Service! Having your vehicle crashed is never a fun experience, but the folks at Fix Auto COSTA MESA make it easier. They finished AHEAD of schedule, and the car looks brand new. Lynnsey is AMAZING as is Karen, the adjuster. I highly recommend this repair shop to anyone needing body shop work on their vehicle. read more

Honesty, integrity, and over the top customer service. That is exactly what you can expect when you take your vehicle to fix auto. James went out of his way to make sure I was 100% happy with everything. Lindsay is always a pleasure to deal with and kept me updated throughout the whole process. You guys have earned a client for life with me and I'm very grateful for everything. read more

I was referred to Fix Auto by AAA after a fender bender. I also had them repair a non-insurance dent. The work was done very quickly and I got the vehicle back within a week. They had great communication keeping informed of the status. The vehicle was fixed perfectly with no hints of previous damages. I would have given them a 5-Star if it wasn't I found they scratched my window tint during the service but did not tell me. I saw that a couple days later and they promptly sent me to a tint shop to have that tint replace on their dime. Today I noticed two of my special logo tire valve caps were replaced with an ordinary black and a gray plastic cap. Granted 4 caps costed me only $8.99 (eBay), it is irritating that they did not replace the original cap after they serviced the wheels. read more

I've used Fix Auto twice and they are awesome! The first time, they fixed my bumper after a fender bender and did an amazing job handling insurance and making my car look great again. The second time, I was able to get in for a quote on very short notice after I had a run in with a pole in my parking garage, and because the scratches were pretty light and barely messed up the paint, Vince buffed them out right there for me for free! It looks almost brand new now. Thank you Vince! read more

I recently visited Fix Auto to repair damage to my CL 500 Mercedes Benz. I was initially against using anyone except for Fletcher Jones, but they no longer provide this service. My insurance company suggested Fix Auto which in my mind meant, lesser and inexpensive comparatively which would produce a lesser finished project. When I went to get the estimate, Jorge Vivanco was my point of contact. Really great guy, super professional and truly made me feel at ease that I was in good hands. I received my estimate and I decided to move forward. All along the way, Jorge was super communicative and gave me a 5 day timeframe to complete the work. He told me he would do his best and will try to complete it in 2 days. Shockingly they completed it in 2 days which is insane. Fletcher Jones body shop was always lengthy and took weeks not days. When I picked up the car, it was immaculate inside and out and you couldn't see where the damage was which covered my door, the door behind me and part of the bumper. I would highly recommended this company for any of your auto body needs. Thanks Jorge for a wonderful experience. read more

My car was hit, and I was given a list of body shops from AAA to get the work done. I chose this place as it was the closest, but I shouldn't have assumed that just because they are AAA approved that I would be pleased with the work or their customer service. Javier threatened to hold my car hostage unless I paid for the work that was supposed to be paid by the other person's insurance company. When I complained to the owner, he told me that I should have had my insurance pay for it. He did not change his mind until I threatened to report this to AAA. The new pinstriping was uneven with the existing pinstriping. I took it back, and they told me that they outsource their pinstriping work to someone who is not AAA approved, and I would have to make an appointment with that person to get it fixed. This would have been a huge inconvenience, so it never got fixed. I also found out that they outsource their alignment work to another shop that is not AAA approved, and I would have to go there for any issues. They removed the interior door panel, and, while doing so, they lost a screw cap/cover and had to order it from the dealer. I had to go back to show them, and then pick up the part days later. There is paint overspray and painted fingerprints on the rubber window trim near where the work was done. This also did not get fixed as I was already disgusted with them, and feared what may happen if I left the car with them again. read more

I bottomed out going over a speed bump and needed the plastic undercarriage of my car popped back into place. I called to make an appointment and the staff was friendly enough to give me the least busy time window to bring my car in that same day to get looked at. James, the general manager, greeted me and walked outside to check out my car and within ten minutes of arriving, my car was fixed and I was driving off the lot. This cost me a grand total of.....$10! It was the most hassle-free visit to an auto body shop I've ever encountered and would return for more serious auto body work as well. Staff was kind and shop was clean. :) Would definitely recommend this spot! read more