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Fix Auto Costa Mesa

4.1 (115 reviews)
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Services - Fix Auto Costa Mesa

Bumper repair

Auto frame testing

Auto mirror repair

5 More Services

Auto mirror replacement

Auto steering and suspension repair

Rear-end damage

Auto window repair

Auto window replacement

Fix Auto Costa Mesa Photos

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Seimone S.

I initially left this review on Google Reviews and felt it should be here on Yelp, too... My car was vandalized and 4 windows were shattered + body damage. Fix Auto Costa Mesa was listed as recommended by my insurance, so I called them. My car took 4 weeks to be completed, which is fine since I understand supply chain challenges... But that's not why I am leaving a negative review. When I picked up my car in March, it would not start correctly. I have keyless entry/start (my car can start with the key in my purse + the plastic fob in the ignition). After their work, my car would ONLY crank when the physical key was in the ignition. The tech said, "Well, it works this way, so why don't you just do that?" Because that's not the same as how it worked BEFORE you worked on it? Long story short, a fuse blew. Upon trying to start my car the next day, it wouldn't. I placed my battery on the charger/repair cycle and it held for a day before failing again. I bet the staff at Fix Auto didn't properly disconnect my battery, so my battery died. It was 3 years old, but most batteries last 5? Regardless, I went ahead just bought a new one. 2 days later, I get a call from Fix Auto saying "someone left their airpods in your trunk and Find My iPhone says it's at your home address." Comforting, right? I drove it over to them. I don't often have passengers in my car, so it took a week to notice that the front passenger door lock didn't work (Fix Auto replaced that window). I noticed it was getting jammed as I opened/locked the door and that a grommet was missing from the interior side. They missed putting a component back (see pic). They fixed the grommet and said that should fix the door lock. It didn't. The door handle was getting stuck (see picture), even after the grommet was corrected. I was frustrated and asked for the manager of the shop. She stated that the door handle was stuck "due to wear." Please explain to me how the door handle not working is MY FAULT, when it worked PERFECTLY prior to me dropping it off. Wouldn't the driver side door show wear 10x sooner than the passenger side, since the driver side is utilized far more frequently? Annoying response, but she caved and agreed to fix the handle. She placed the part on order and I was to return after a few days. The part arrived and I went back (we're in April now). Upon checking in my car, a tech did a walk-around and informed me that the back passenger side window wasn't rolling up properly. That back window was one that Fix Auto replaced after the vandalism. I said that AGAIN, this is due to Fix Auto's sloppy handiwork. They fix the window in addition to the reason for this visit-- the handle they destroyed. I left my car overnight and received a call the next day that they still can't fix the handle because they need ANOTHER part (the one they ordered isn't sufficient). They can't even properly diagnose what's wrong. I asked for my car to be reassembled and that I'd bring it back after my vacation (out of the country for 2 weeks). We're in May now. I asked Fix Auto to pick my car up, work on it, and bring it back because I am sick of the 6+ times I've had to return to the shop and coordinate rides. They finally return my car and I think I'm finally DONE with them. Now... I'm sitting in my car on my lunch as I write this because even after I thought my car was back to normal, it's not. The interior door handle of the back seat, passenger side, felt sharp as I shut it. They worked on this door's window. Something wasn't right. I rummaged through my backseat and found an unfamiliar plastic component (see pic). The handle didn't have this plastic clicked back in. GO FIGURE. If you can AVOID going here, I suggest it. This review related to the quality of work, but don't even get me STARTED on the staff at this place. Such ATTITUDES. Oh well.

Here is how they left my trunk

If you want rude customer service and your car to be trashed on the inside when you get it, by all means go here. Not only was my car trashed when picking it up, Dave told Jennifer that my car was done so she had enterprise pick up my rental just for my car NOT to be complete and had to have my rental returned to me, making me wait almost an hour when I didn't have to if they were transparent over the phone. Then the next day I came to pick it up just for them again to not have the part and told me I can come back first thing in the morning. This continued for 3 whole days until they actually had the reflector for my car. I showed them how trashed my car was and how they broke my dogs car bed. Dave and manager Matthew promised that they would replace them. Here it is 13 days later, I drove to the shop just to be yelled at, hand in face and disregarded by Dave. He is unprofessional and 'desk girl" Jennifer, as she calls herself tried to butt into a conversation she was never apart of. Again, I strongly advise anyone to avoid if possible. Photos attached. I really tried not to post a negative review but now that it's been 13 days and nothing has been done as promised, I have no choice.

PYG looking like nothing happened

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I brought my car back today to fix because a frame around the windshield popped out. They didn't install correctly from the beginning.

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First class service. Fast and responsive. You could not ask for a more professional group of individuals. Truly a joy to work with!!!

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Ask the Community - Fix Auto Costa Mesa

Review Highlights - Fix Auto Costa Mesa

The following day, I spoke with James over the phone to schedule my drop off appointment on a Monday.

Mentioned in 12 reviews

Read more highlights

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Signature Auto Glass - cowlink correctly installed

Signature Auto Glass

(227 reviews)

I reached out to 10 different places for quotes on a new windshield. Signature wasn't the lowest…read morebut was far from the highest. However, they were the most comprehensive in their initial quote and quoted me top-tier glass. If you have a front-mounted camera for adaptive cruise control, lane assist, etc., you HAVE to have the system recalibrated after a new windshield is installed. Several quotes suggested it's an option. It's not. Signature was on top of it when I asked about the calibration and how it was performed. They always responded to my several questions as I was deciding between two different auto glass shops. Signature won out for being quick to respond and offering more for less. I finalized the appointment on a Friday, and they were able to get me in on Monday morning. Monday came, and I was there at 8:30 (FYI: It's a little tricky to find as it's a small driveway, so slow down when you get close.) The guiding me into the garage where my window was already set up, ready to go. They led me to their waiting room with a TV, coffee, etc. They came in, showed me that my camera was slightly misaligned after removing my window, and said it would hopefully be corrected when they were done. About 90 minutes later, they came and got me, said they were done, and went through the report that said my camera had been perfectly recalibrated. Taking the care home, the window looked great! In more tests, it rained the next night, so I went for a drive, and there were zero leaks around the window. I couldn't have asked for a better product or service. One final hint - pay cash if you can. They appreciate it.

I'll sum all this up very simply. The installation of the new windshield itself on my Buick in…read moregeneral was barely acceptable. Upon returning to my car after said work was done and the job was paid in full, i saw that my doors were locked and my key/opener were laying in the cup holder. Luckily, I carry a spare key on me in case these shops screw up. I observed that the lane departure camera behind the rear view mirror was crudely attached with blue painters tape to the windshield. I approached the guy (Johnny, i think his name was) and asked him about the camera tape up job. He stated "Oh I forgot to mention that", yeah right. He stated to me "oh, these mounting clips break all the time and we will order them from the dealer". Well, come to find out, the only mounting tabs were molded into the lane departure camera housing and the dealer only sells the whole camera assembly which is over $600! This also doesn't include recalibration of said device either. However, breaking the lane departure camera mounting tabs by inexperienced chuckle heads and then being lied to from the get go brought down this rating by 4 stars. Not good. The bottom line is that don't blow smoke up the customer's ass leading him on to BS. It NEVER ends well. Honesty is the best policy. DON'T LIE TO THE CUSTOMER. This is Business 101, people! If I was approached early on before I left that the tabs on the lane departure camera were broken upon disassembly and worked with me regarding repair/replacement, this would've been a 4-5 star review. I cant for the sake of things recommend this establishment. Avoid this place if you don't want to risk damage to your vehicle.

Fix Auto Costa Mesa - bodyshops - Updated May 2026

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