1-Star Review I'm extremely disappointed with the service and quality at this body shop. I've now had to return my car three separate times due to poor workmanship, and each visit has been more frustrating than the last. After a simple bumper repair, my headlights stopped working, which is not only unacceptable but unsafe. The staff has been rude, unprofessional, and completely unhelpful throughout the entire process. There was no sense of urgency, no accountability, and no effort to make things right or accommodate the inconvenience they caused. It's clear this shop lacks quality control and customer service. I would strongly recommend avoiding this place if you want your repairs done correctly the first time--or at all. Save yourself the frustration and go somewhere that values their customers and stands behind their work. read more

Had a great experience here! Everyone at Fix Auto Costa Mesa (and Geico) made the process so easy on me and my fiancé! My car received some damage and we set up an appointment through Geico to have the damage fixed. The customer service was stellar at Fix Auto! The workers were friendly, nice, and informative. They let us know it would take us a few days to receive a quote and that they would call us with updates on Tuesdays and Thursdays. Our car ended up being done faster than we expected. My car was at the shop and ready after a week. We also appreciated that we were able to schedule a rental through Geico to be ready to be picked up and used at Fix Auto. When picking up our car, we just left the rental at Fix Auto for return. So easy! Overall, a great experience at Fix Auto! Speedy and great customer service! Also I love how they decorate their little office for upcoming holidays. It's the little things that make this place special! read more

Fix Auto Costa Mesa - The front office - Body Shops Near Me - Costa Mesa, California

I initially left this review on Google Reviews and felt it should be here on Yelp, too... My car was vandalized and 4 windows were shattered + body damage. Fix Auto Costa Mesa was listed as recommended by my insurance, so I called them. My car took 4 weeks to be completed, which is fine since I understand supply chain challenges... But that's not why I am leaving a negative review. When I picked up my car in March, it would not start correctly. I have keyless entry/start (my car can start with the key in my purse + the plastic fob in the ignition). After their work, my car would ONLY crank when the physical key was in the ignition. The tech said, "Well, it works this way, so why don't you just do that?" Because that's not the same as how it worked BEFORE you worked on it? Long story short, a fuse blew. Upon trying to start my car the next day, it wouldn't. I placed my battery on the charger/repair cycle and it held for a day before failing again. I bet the staff at Fix Auto didn't properly disconnect my battery, so my battery died. It was 3 years old, but most batteries last 5? Regardless, I went ahead just bought a new one. 2 days later, I get a call from Fix Auto saying "someone left their airpods in your trunk and Find My iPhone says it's at your home address." Comforting, right? I drove it over to them. I don't often have passengers in my car, so it took a week to notice that the front passenger door lock didn't work (Fix Auto replaced that window). I noticed it was getting jammed as I opened/locked the door and that a grommet was missing from the interior side. They missed putting a component back (see pic). They fixed the grommet and said that should fix the door lock. It didn't. The door handle was getting stuck (see picture), even after the grommet was corrected. I was frustrated and asked for the manager of the shop. She stated that the door handle was stuck "due to wear." Please explain to me how the door handle not working is MY FAULT, when it worked PERFECTLY prior to me dropping it off. Wouldn't the driver side door show wear 10x sooner than the passenger side, since the driver side is utilized far more frequently? Annoying response, but she caved and agreed to fix the handle. She placed the part on order and I was to return after a few days. The part arrived and I went back (we're in April now). Upon checking in my car, a tech did a walk-around and informed me that the back passenger side window wasn't rolling up properly. That back window was one that Fix Auto replaced after the vandalism. I said that AGAIN, this is due to Fix Auto's sloppy handiwork. They fix the window in addition to the reason for this visit-- the handle they destroyed. I left my car overnight and received a call the next day that they still can't fix the handle because they need ANOTHER part (the one they ordered isn't sufficient). They can't even properly diagnose what's wrong. I asked for my car to be reassembled and that I'd bring it back after my vacation (out of the country for 2 weeks). We're in May now. I asked Fix Auto to pick my car up, work on it, and bring it back because I am sick of the 6+ times I've had to return to the shop and coordinate rides. They finally return my car and I think I'm finally DONE with them. Now... I'm sitting in my car on my lunch as I write this because even after I thought my car was back to normal, it's not. The interior door handle of the back seat, passenger side, felt sharp as I shut it. They worked on this door's window. Something wasn't right. I rummaged through my backseat and found an unfamiliar plastic component (see pic). The handle didn't have this plastic clicked back in. GO FIGURE. If you can AVOID going here, I suggest it. This review related to the quality of work, but don't even get me STARTED on the staff at this place. Such ATTITUDES. Oh well. read more

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My car was flawless when it was involved in a Hit & Run causing damage to the front end. Fix Auto sold themselves on being a trustworthy shop, especially with Hondas. They did a nice job on the repairs. The vehicle was rear ended in a separate accident later on. Being happy with Fix Auto, we took the vehicle back there. At the time, they were either changing ownership or something but they were being extra careful with overselling the trustworthy Honda shop, in fact they were not even on our insurance list anymore but we still chose them (Mercury) - I had worked with lady at the front desk before from the previous accident, as well as I referred another client to them. I arrived and explained to the lady that the vehicle was rear ended pretty hard, and that it appeared the front bumper had been knocked off a bit from the impact. A manager came around the corner and went to look at my Vehicle and first thing he said was "That wasn't caused by the new accident we're not doing free work" - he said it in such a tone that was like Shut up were done here. I looked confused at the lady and said "I'm not looking for free work I would like my car made whole, in addition you supposedly guarantee your work on the car for life." - The lady was speechless and looked like "I can't say anything differently than what he just said" - My wife and I wasted a day off work to be at Fix Auto for our appointment only to be treated like we just wanted something Free. We left, and Caliber Collision not only fixed the rear end, they looked at the front end and said it was some simple clips that looked like not all of them had been reinstalled. Caliber escorted us to the Rental car place, and when our vehicle was done, we arrived to it shiny & clean. I was super disappointed with Fix Auto because I gave them so much praise at first. Avoid going here. read more

Fix auto has been amazing to work with, specifically Alexis, the sweetest person ever! She makes sure I receive updates about my car and pays great attention to detail! read more

No way I'd ever use this place the girl behind the counter wouldn't give me an estimate with Honda OEM parts. Her reasoning is because the insurance already gave me a quote with keystone aftermarket part's. I found them on Honda's website as a Honda certified repair center yet they won't use Honda OEM parts. Seems like they work for the insurance company and not their customers. read more

I asked for a quote and gave them all the paperwork needed to do a quick estimate. That was Feb. 24. I asked caliber to do the same quote off the same list and I got one back from them within an hour. I mean cmon now. read more

Fix Auto was recommended by my Insurance Company. Somebody hit and ran on my wife's Pearl White Accord. It left a small dent on the Detail of one of the front panels. Fix Auto made it look flawless. Unfortunate event but thankful for the team at Fix Auto. Although I didn't have to pay the invoice, Their pricing seemed Fair. While they took the time to inspect vehicle, and do paperwork - The shuttle showed up to bring me to my rental car. Shortly after my incident, My mother was also hit and ran, causing more damage to her Audi than my car. She was impressed with the work done on my accord, that she brought her Audi in as well. Her car too, looks flawless. read more

Jennifer at the front desk an my service guy Dave provided Exemplary service ! This was my first claim in 26 years an I was so impressed with the communication, I received text messages that informed me every step of the process it was truly amazing a the final result was perfection. This was an insurance claim yet they also work with non claims as well . Great team effort !! Sincerely Tom read more

Appointment was at 0830 and although it "opens" at 0800 don't bother coming in early since the receptionist won't appear until 0830. Thereafter, regardless of what order you arrive in, returning customers are favored/processed first. Additionally, the electronic appointment reminder (that informed me of a cancellation/no show fee) arrived five minutes after my appointment started. Not helpful. The front desk woman wasn't helping this business' reputation on this day. NOT a great first impression. Once Alison came on board things improved. Efficiently handled with an approximate fifteen minute inspection/interaction and we were on our way. Within 4 days we received the estimate, let them know we wanted to proceed but needed insurance to okay and this place to give us an appointment slot. Was able to bring car in within a week. Alison remained consistently awesome. Super appreciated they provide Uber, if needed, to get home. Weeks later... allegedly they called us repeatedly to say car was ready. They had two phone numbers and we received only one email from Ashley. The front office is consistently less than impressive with every experience. The repair was well done. read more

If you want rude customer service and your car to be trashed on the inside when you get it, by all means go here. Not only was my car trashed when picking it up, Dave told Jennifer that my car was done so she had enterprise pick up my rental just for my car NOT to be complete and had to have my rental returned to me, making me wait almost an hour when I didn't have to if they were transparent over the phone. Then the next day I came to pick it up just for them again to not have the part and told me I can come back first thing in the morning. This continued for 3 whole days until they actually had the reflector for my car. I showed them how trashed my car was and how they broke my dogs car bed. Dave and manager Matthew promised that they would replace them. Here it is 13 days later, I drove to the shop just to be yelled at, hand in face and disregarded by Dave. He is unprofessional and 'desk girl" Jennifer, as she calls herself tried to butt into a conversation she was never apart of. Again, I strongly advise anyone to avoid if possible. Photos attached. I really tried not to post a negative review but now that it's been 13 days and nothing has been done as promised, I have no choice. read more

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Just want to say THANK YOU to Dave over at Fix Auto in Costa Mesa. I was looking into different places especially since I was paying out of pocket and saw that this place had a number of great reviews. To start off, Dave took an inspection of my 22 Subaru Outback so quickly and provided me with a quote, which came in very handy in order to be able to bill the person who scratched the back side of my car. The rest was easy. Daily updates made me feel much better about my car being at their stay, and his estimated time of completion was spot on! Also shout out to Jennifer, she was super friendly, attentive and amazing! Thank you for being exceptional and great! Thank you Fix Auto Costa Mesa, I'm VERY happy with how my car came out from your shop! read more

This place is the BEST! Jennifer was amazing from beginning to end. She is so kind, helpful and has a great attention to detail! She made a situation, that is usually a pain to deal with, a complete breeze. The team here is so amazingly efficient and communicative! I really appreciate how kind they all were during this whole process and they got my car done way sooner than anticipated. We really appreciate all of your efforts and hard work! read more

Don't bother with this place. Customer service is truly lacking. I got my car fixed here it was a slow process and was not fixed properly so I had to come back and wait again while they fixed their mistakes. I got a full tank of gas coupon from the company as a courtesy for the inconvenience. Today when I was trying to redeem it, I was told the company has been bought and they will not honor it now. They offered me a car wash instead. They don't do good work the first time or fulfill their promises. read more

I got rear ended and insurance sent me here to get my car fixed. They did a great job on the repairs and had my car fully cleaned inside and out before returning it to me. Juan was extremely communicative and helpful throughout the process, updating me via phone calls and emails regularly. Jennifer at the front desk was very kind and helped me retrieve a parking permit I needed from inside the car in the middle of the repairs. I really appreciated both of them being so pleasant to deal with. read more

Had an accident recently and they fixed up my Mazda like it was brand new. They had to replace the bumper, the left front door and fix some other more serious issues too. The repair took longer than expected but that's a supply chain issue that's beyond their control. They took care to inform me that there may be delays. Very professional repair shop that knows what they're doing. Thank you for restoring Blue! See the before and after photos. You'll know what I'm talking about. read more

After 8 months I finally recovered my wheel that was damaged accidentally during my repairs. After months of poor communication from the shop 848362 calls later. Customer service is mediocre along with calls being returned. Come here if you want to play phone tag for months stay out of the loop of your own build. It might work for regular cars that don't have special wheels but don't bring luxury cars here. Management is in shambles along with production to output completed vehicles. read more

I'm honestly beyond frustrated right now by the zero communication from this business. I have been trying to get someone to contact me with the estimate for my car for 4 weeks. And it's not a lack of trying on my end. I went in for an appointment to get an estimate on Wed., 7/26/2023; the person who helped me was the general manager, Armando. It was a quick and easy appointment; the initial estimate and timeline seemed reasonable, and Armando told me a quote would be emailed to me by the end of the day (FYI, I would pay out of pocket for the work). I hadn't heard anything by the end of business day Friday, 7/28, but it was no big deal, so I emailed Armando to follow up. I never received any response to my initial email, so I sent a follow-up message through the business' website the following Thursday (8/3)--still nothing. So, I called Wednesday (8/9); the front office staff was friendly and said they would forward my message, and I should receive an email with the quote or a phone call. Nothing. I decided to do one final round of trying to contact someone. I emailed Armando and Alison (the supervisor on the website) on Tuesday morning (8/15). Nothing. So, I called in late Friday morning (8/18) and spoke to Roxanna at the front. I explained I had been trying to get in touch with someone and hadn't heard anything. They were friendly and apologetic, and they took down my number and email and said someone would contact me by email or phone. As of Wed., 8/23, at 1 p.m., still nothing. Our family mechanic recommended this place because the prices were reasonable and they did good work, but seeing as I could never get any follow-up from someone, I can't speak to that. read more

Fix Auto and her sister shop in Montclair were the only ones who took my car in the same day! Professional, friendly, honest and fast! Got my car back looking like it came off the showroom. I especially have to mention Alison and Natalie who turned this horrible accident into a very pleasant and pain free experience. They walked me through the process painlessly and communicated with me throughout got my car back in a week even with the supply shortage and the pandemicI CANT THANK YOU GUYS ENOUGH read more

Fix Auto Costa Mesa - PYG looking like nothing happened - Body Shops Near Me - Costa Mesa, California

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After an accident that ripped off my front bumper, Fix Auto made it looking better than before. Fantastic customer service and repairs! Thank you! read more

The staff here are amazing. I'm so grateful for the straight up honesty and high quality work. I had first gone to a different shop to get an estimate and Fix Auto was my second one. The first one was going to charge me $120 for the door check. When Armando at Fix Auto saw it, he went and got a specialized wrench and tightened the bolt (omg, that's all it was) for free. It took 2 minutes. So I left my car with Fix Auto to fix my side view mirror using OEM parts. They were 100% honest about what was replaced. The dealer (the mirror had been broken for a while) and other auto shop said that the entire unit had to be replaced, not just the parts. Fix Auto fixed the side view mirror and housing using OEM (yea, dealer) parts and it looks as good as new with the electrical adjustments and light working. I'm always taking my cars here for service. The best service ever! Friendly office and tech staff, too! It's so hard to find auto body shops that are honest and do awesome work, and I found the best one here at Fix Auto in Costa Mesa. Really, I wish I could express the relief and gratitude I feel to find honest people. read more

Honestly.. for the circumstance of being in an accident, this was the smoothest outcome I could have ever asked for. The BEST experience I've ever had. Jennifer at the front desk was AMAZING and everyone on the team is so incredibly communicative and customer service focused. I hope to never get hit again, but if I do I know where to go and be fully taken care of. Thank you ALL for everything you do and for going above and beyond. It is such a rarity these days, but y'all killed it and I appreciate it so much.. thank you :) read more

I had gotten to a fender bender back in February and I'm so glad went through this team to help me fix my Subaru. After they finished earlier. I had car issues after, and they went above and beyond for me. read more

Took my car here to have rear bumper redone. Two weeks earlier I took it to a recommended body shop and they made it worse. Paint started bubbling and pearlized paint they used was not a match. Alison at FixIt was able to replace with a new bumper and gave me an incredible price. Car was done in one day; it is a perfect color match; they even cleaned my car inside and out; making it look brand new. Staff incredibly helpful, courteous, professional. I highly recommend. read more

These guys were extremely cool and helpful. Armando took my SUV because the metal was bent by the window trim and was easily able to make it look close to perfect within a few minutes. Highly recommend if you need repair work!! read more

After my car was (rudely) hit and ran I filed a claim with my insurance company and Fix Auto came up as one of the auto shops that partnered with Mercury. I made an appointment to do an inspection and not only was I seen promptly, I was able to take my car in for repairs and set up with a car rental right then and there and I was on my way. I was updated throughout the whole repair instead of being left in the dark about what was going on. My car looks great and the whole process was quick, stress free, and as seamless as could be. Allison and the rest of the staff go above and beyond and their customer service really shows that you and your vehicle will be in good hands. :) Would recommend 10/10! read more

The quality of the repair wasn't great, after receiving my vehicle there was a strange noise coming from the top of the steering column. On top of that they stole one of my messenger bags that was in the back seat. My window was broken into the night before I took it in and I made sure everything was there when I first saw it. I took the messenger back with me to the body shop and left it in the vehicle. When I got the vehicle back the messenger bag was gone along with my belongings. I am not happy about this situation read more

I took my vehicle in here after a tiny incident and they were great everyday I would get an update from the company which is amazing no other body shop does that! JORGE VIVANCO was amazing great guy super good customer service and very helpful. My Jeep was great when I got it back super clean and looks like nothing ever happened to it would definitely come back and recommend. read more

Fix Auto Costa Mesa - Finished work - Body Shops Near Me - Costa Mesa, California

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Fix Auto (specifically the manager James) did not want to work with me because I would not sign a "liability" form. I was rear-ended by a Geico covered party that admitted fault. You can choose your own body shop even if it's not connected to Geico. Fix Auto said "I wouldn't allow them" to work on the car because I didn't sign the forms. I'm not liable for anything. I called Geico's adjuster to the claim and they said they have never heard of it and that it was good that I DO NOT sign. Even Sarah Ellis, the Geico estimate lady said I do not have to sign (this is after trying to get my car towed there for hours since Sarah Ellis did not call the tow company after 2 hrs and I called the tow company that didn't know my case or my car. They refused to work with Sarah since they were not informed and I had been waiting for hours). LEGALLY you don't have to sign anything. I hired and attorney and they also agreed not to sign liability to anything EVEN if you want to switch to another body shop. Fix Auto then said they would not see the damages to my car, yet Sarah Ellis from Geico said they they opened my trunk. Then she said that they would not give a report even though she said they opened my car. I wanted my car to go to DEALER SERVICES body shop because they are professional and would see the car WITHOUT signing a liability form which they found odd that customers would need to sign. When Sarah Ellis wanted to give a check for my totaled car she wanted me to do the paperwork at Fix Auto instead of sending me the paperwork by mail to my house as she had been before. Pick your own FAMILIAR body shop and you DO NOT have to sign any paperwork. I have triple A so next time I'll just have it taken to the body shop instead of waiting 4 hrs that you might have your car picked up. DEALER SERVICE is also where my boyfriends cousins and uncles who are attorneys go to. Very trusted, professional, and generously kind. As a side note, I'm still working on recovering from my injuries. I hope it all settles soon with my full recover and car. Geico took away my rental even though I could have had it longer, so hopefully she will pay me the check so I can have a vehicle and recover. There's always a seed for opportunity to do more in life no matter what circumstance. Something great is going to happen because where there are challenges, there are blessings. read more

Fantastic service! Even with tech issues and their systems down, they did things the old fashioned way and fixed the car. Amazing service and people who care. Want your car fixed right and be happy with your service, Fix Auto Costa Mesa. Armando, unparalleled service! read more

My car needs fixing on the front bumper and Jorge gave me an estimate within a few mins. Got an approval from Geico. Jorge &n Julianne sets me up for a car rental at Enterprise. Enterprise rent a car- picked me up and I got the car rental for a week. Allison always informed me on the updates to my car. They did clean my car in & out (exterior & interior), the car looks brand new. They did a great job overall. Will them 5 out of 5* Thank you, Fix Auto for your help. read more

Absolutely great service all around! Made me feel comfortable and safe leaving my car there! They did a great job on the repairs, my car looks brand new! They also did a great job of keeping me updated on the repairs a long the way. My car was ready when they said it would be and even delivered my car to my work! Would definitely recommend!! read more

This has been such a good experience. My life was all turned around since my accident and I never had to take my car in to any shop for anything but an oil change and I was so relieved when I stepped in. Jorge V. was amazing in explaining how the process went. I felt very comfortable leaving my car there. My 2018 Honda Civic is back and it looks like it has never been in an accident. Thanks to everyone there I will definitely tell my friends and family about this place ! read more

Was a friendly staff and they approached me very quickly which I love! We got the talking going and decided what needed to be done with my car fix and I was on my way. Great service! read more

SIX stars is much more appropriate! After some severe fender damage, our Odyssey came from FIx Auto MUCH better than it had looked for several years. Beyond the amazing body work, the mechanical repairs were equally impressive. Updating us continually with progress reports was exemplary. Trust their judgment and suggestions implicitly. In 64 years of car ownership, I have never encountered better service. read more

Very nice staff. Expressed care and concern for me and my vehicle. Kept me updated every step of the way. Super clean lobby, cleanest I've seen at any repair shop. read more

Super Fast Service and Excellent Customer Service. I brought my car in at 8 when they opened and I was back on the road 10 minutes later!! They fixed my under car shield and did exactly what I requested. I'll be back in the future and I highly recommend Jorge and the staff at Fix!!! Thank you so much!! read more

Amazing staff! Perfectionists to all their services!!! Especially, to the details care of their clients car! As promised, received the appropriate updates to the status of my car. Thank You VERY MUCH for an EXCELLENT service & repair to my 2022 Lexus SUV! read more

Best service ever!! I dropped my car off after an accident and have received amazing service from the moment I walked in the door! They helped secure my rental car and provide text messages each time there was an update on my car! Kim is the office is so friendly and so helpful! Above all, they called to let me know my car was done. When I told them I could't make it in that day to pick-it up and I was flying out the next day, James the GM brought my car to me a work and returned my rental car!! So impressed with this shop and their team. Thank you!!! read more

A guy hit me in the parking lot and my insurance had fix auto in their list of shops. I had the deductible waived because he was at fault. Fix auto showed me the hit was so light the bumper could be just snapped back in. He did some magic and pressed my bumper in certain places, like in movies when they reset a dislocated joint and it gets fixed suddenly. He then helped me buff the scuff where guy bumped me. Fix auto dude said no charge because it was so quick and easy. Even when he could have an easy job / invoice done from my insurance they instead hooked me up with free quickie repair. A++ would have them repair again. read more