Stellar efficiency and professionalism at Fix Auto! Their excellent service helped me get my crumpled front end resolved at a crazy time right before I had to travel out of the country. It was relief when they said it was no problem I could pick it up when I got back. I received regular text messages updating me on the progress, and when I finally returned for my car it looked like nothing happened to it. James was super nice. His calm vibe helped me move on from the upset of the car damage. Syncing up with the insurance company went smoothly. They're very organized and follow up on every detail. Their reception area is immaculate with comfortable chairs, coffee, water, a rack of free shopping bags from AAA, and a knowledgeable office manager. Now all they need is a wine bar and a psychotherapist to help you get over the pain of paying your out-of-pocket insurance deductible. Ouch. Yes, you could have taken that trip to Hawaii but instead you're giving it to Fix Auto to repair your car. But at least the money helps support a great service that makes it easier to move on and drive another day. read more

My family and I have been looking for a great auto shop since we moved to California and we can honestly say this is the best place around. They always give you the best price and never rip you off, in addition to being extremely quick and effective. My most recent problem was fixed almost instantly and I got a very good price. Extremely friendly people as well. read more

My accident happened on 29 Nov 2021. I then took my car to Fix Auto at the suggestion of my USAA insurance. Jorge wrote up my estimate and off I went. It was on February 25th I got a call from Fix saying the parts were in so I scheduled the repair. Then an email saying the same thing. Then a third contact asked to schedule the repair. I asked why three contacts for this and was told "Oh, no one put it in the system." Great efficiency. Upon taking my car in Enterprise came to pick me up and with Jacob, all was going smooth. Then, at last, a call saying my car was ready. I stop working on my Ukraine project dashed down to FIX and see that they had not repaired one area on my car. Jorge told me it was not black so they didn't repair it. In the back of the shop he showed me pictures of the damage but I refused to take my car, called USAA again, and then agreed it should have been repaired. That was a Wednesday and by Friday with no call I left for a doctor's appointment telling USAA again I would pick my car up at 9:00 Saturday morning. Monday with no response from FIX I called USAA telling them I want my car only to learn from them my car was ready on Friday. MY phone record shows they never called me to say this. I go back on Monday only to find the last part repaired was not attached to my car. So after the fourth visit, it FIX my car was ready only taking far longer than it should and I have advised USAA that FIX is the worst business I have ever been referred to. I will never use them or refer anyone to them. . read more

I would definitely recommend this shop to everyone, Amazing service and work. They took my car in on the same day I called and gave it back to me 3 days later looking better than ever. Lynnsey at the front desk was on top of things and very informative. She kept me in the loop throughout the whole process and was so professional and really a pleasant person. Fix auto Costa Mesa rocks ! read more

My car was hit, and I was given a list of body shops from AAA to get the work done. I chose this place as it was the closest, but I shouldn't have assumed that just because they are AAA approved that I would be pleased with the work or their customer service. Javier threatened to hold my car hostage unless I paid for the work that was supposed to be paid by the other person's insurance company. When I complained to the owner, he told me that I should have had my insurance pay for it. He did not change his mind until I threatened to report this to AAA. The new pinstriping was uneven with the existing pinstriping. I took it back, and they told me that they outsource their pinstriping work to someone who is not AAA approved, and I would have to make an appointment with that person to get it fixed. This would have been a huge inconvenience, so it never got fixed. I also found out that they outsource their alignment work to another shop that is not AAA approved, and I would have to go there for any issues. They removed the interior door panel, and, while doing so, they lost a screw cap/cover and had to order it from the dealer. I had to go back to show them, and then pick up the part days later. There is paint overspray and painted fingerprints on the rubber window trim near where the work was done. This also did not get fixed as I was already disgusted with them, and feared what may happen if I left the car with them again. read more

My car's tires inflate and Sir Blake is really nice that he helps me to do the entire fix process! It only takes me 15mins to fix. It is raining but he still helps me with a big and friendly smile. Thanks to him!! Really helps me a lot!b read more

I stopped here after reading the reviews. I had a rental car that had some rock chips,and a spot where some in all probability drunken gambler nerfed the back of the rental Stang* Leaving some unsightly marks that I was worried about liability with my contract. I stopped by without calling and James was kind enough to do some touch ups,and proclaim my attempts at repair a valiant effort. Not only did he fix the scratch and rock chips he gave me a tutorial on how to do touch ups!! I have read some of the reviews,and some people seem to think that they can lie with impunity to receive favorable treatment to their demands.They are fairly easy to spot as they lack any subjective ability to perceive their own inherent bias. Seems like every one star review is a screenwriter with a poorly formed hypocritical plot description,in a vain attempt to efface themselves as a poor victim. I can only think what these people think of as fair in their minds,is what I call extortion. Thanks James I had no problems returning the car. read more

The customer services at this place is great. I got an answer for every single question I had, being that it was my first time taking my car into a body shop. Mark, in particular, made the whole process much easier and showed amazing patience. I would definitely recommend this place to friends and family. read more

I experienced excellent service at Fix Auto in Costa Mesa. Jorge was extremely helpful. They exceeded my expectations in getting my auto body work done. I would not look anywhere else. read more

Customer service was great and my car looks awesome! Also Mark at the frount desk was a huge help!

I just returned from picking up my car after Specialty repaired it. I've read through the reviews & am surprised to see that the one person was unhappy. I agree with everyone else. The repairs are top drawer, my 8 year old Lexus looks brand new! The communication was great. Javier has the patience of a saint. He explained each detail as to how my car would be repaired & how the painting match would be achieved. (this was a concern for an 8 year old car) They coordinated with a local branch of the rental car company; the rep was there when I arrived to drop off my car & I was not inconvenienced. Kudos to Carla as well. She called to let me know when to come to pick up my car. All my paperwork was at her fingertips when I arrived. I picked up my car & dropped off the rental. Very convenient. I highly recommend this shop for your body work. read more

This is by far the best repair shop in orange county. Top notch customer service by Katie and James.

This place is seriously the best. I got a quote from another repair shop for $150-$200 and about 2hrs of work for what I thought was a minor repair. Then I went to Fix Auto to get another opinion and they did the repair in 15 minutes for less than 10% of what I was quoted at the other shop...I couldn't believe it. This is the first Yelp review I've ever written and I feel like writing a second for the other shop that tried to rip me off. Obviously I don't intend on damaging my car again but if I do, I will definitely be coming back to Fix Auto. Super friendly staff, knowledgeable, quick service, great prices. Easy five star rating. read more

Great communication! And great work! My car had several damages; and now it looks brand new again. They hit their target date and kept me updated constantly. read more

I was charged $1k to repair a front bumper that someone backed into when I was parked - a cost an incident which wasn't ultimately reported to my insurance carrier due to the nature of the matter and deductible. Yet Fix Auto reported it to CarFax which cost me another $1k in trade-in value because it was viewed a "branded" vehicle. Not satisfied. Customers should be consulted on the possible resale ramifications of having their vehicle repaired at your shop. read more

I have been coming here for the last 11 years and just 2 months ago it has changed to Fix Auto. I was here today and the new adjuster, James Ashton was very helpful and gave me an estimate. I miss the other guys, they were so nice and professional but now they and the owner have retired. They told me the body shop people are the same so that hasn't changed. Such a relief this body shop is still there or else I wouldn't know where to go. read more

My neighbor recently backed into my car, so I brought my car back to SBW. They provided me with an initial estimate based on the assumption that only my rear bumper needed to be replaced. Upon removing the bumper, they found additional damage, which increased my repair bill by over $1,000.00. They always kept me apprised as to the progress that they've made in ordering the parts, in dealing with my insurance, and in making the repairs. They were also kind enough to make arrangements to provide me with a rental car while my car was in the shop. Overall, it was a great experience. read more

Went to get an estimate at this place. Got all the photos taken, filled out the forms and then came home and waited. And waited. I called the next day and they said they would email something. Nothing. Called again and got their answering machine. Left a message. Still waiting. read more

What a pleasant experience! Customer service is exceptional - warm and cordial! In addition, my car was repaired quickly and flawlessly. This location is also AAA approved! read more

I have been using Specialty Body Works for over 16 years. They have been giving me excellent customer service and repairs since day 1. I always refer my friends and they have always been very happy. They handle insurance claims and also do complete custom paint and body. I would refer Specialty Body Works to everyone needing any kind of autobody repair or even a hot rod or classic car needing some TLC. read more

I recently got into an accident in a parking lot. I waited for my insurance company to find the other guy at 100% fault before getting my car fixed. I had brought my vehicle here before. They always do a great job. Friendly staff. Makes a awful situation seem a little less pain. Would recommend to anyone read more

Good work done on my truck, but they have no idea how to be on time. Punctuality should be worked on.

Great customer service. Very straightforward and professional. Easy to get an appointment and the timing was spot on. They did a great job in my car as well! read more

I didnt do any business with them yet but i am going to, and if i am not happy ill post that too! What they say on the phone while you are on hold is true one hundred percent, most friendly helpful people i talked to! Thanks for your help Jim. Also the price to fix the rock chips on the hood is estimated lower then the 3 other over the phone estimates i got from other body shops. Now again i am not saying they are great in fixing stuff as i dont know. read more

Service was excellent!!! Dale was very helpful. He made sure we felt comfortable and understood what was happening with the car. Very accommodating and very patient. Receptionist was very sweet and helpful as well! Highly recommend this shop!!! read more

What a joke! I took my Tahoe for sand damage because I have been there before. What a couple of years can do to a business! After taking my car there, they fired the person in charge of my repair, so after 3 weeks I was upset since the rental car was no longer covered by my insurance company. After 39 days in the shop, they call me to come pick it up, I take a taxi that drops me off and I sign the paperwork and ask for a reason it takes so long. I actually gave them a check! They bring me the car, I walk around it, the grill is wrong, the bow tie is wrong and they quickly try to resolve it. I ask them to take it off so they can return it without damage and call me when it comes in. I then get into the car and the window is down, I try to put it up and it won't go up, it isn't even on the track!!!! I get out and refuse the car. They agree to take me home, so they put me in my car, drive me 1 block and my car runs out of gas, someone has removed the gas from my tank! I walk to work since it is so close. My car was ready two days later but after that, they should close their doors and end their career in auto repairs. read more

"Same Staff and Local Ownership?" this is according to the sign they have on bldg. I have been a loyal customer of Specialty Bodyworks for a long time. I referred a friend to take her car in for an estimate and was shocked to hear that the staff retired. So the sign is misleading. I spoke to someone who knows a previous employee of Specialty Body Works and it seems they all left because they did not believe in the work ethics of Fix Auto. I think this sums it up.It's a shame my friend was not able to experience the same friendliness that myself and my family have experienced. This loyal customer will not be using Fix Auto or referring any new customers. I miss the old crew. read more

Had a repair from a rear end accident, bed side, tailgate etc... replaced went offroad, tailgate falls open, damaging lenses for tail lamps, No responsibility for damage. Not recommended. read more

I have to apologize and recant my previous review. I should have spoken with, Ed, the owner before I posted. He has been most accommodating and is standing behind his guarantee. He backed up his employee while acknowledging the problem about the poor paint job. It's a difficult stance, but one I would appreciate if I worked there, and I also appreciate that he listened to our problem. read more

Service was impeccable. From the receptionist to the technicians working on my car, everyone was friendly, communicative, and reliable. I had my car back earlier than expected, and had a great experience. I would recommend this shop to any one! Thanks Guys!!!! read more

Over the past 10 years I and other member of our extended family have had several vehicles repaired by SBW. Every job, whether major or minor, has been done perfectly and at a fair price. The personnel are knowledgeable, professional and courteous. They go the extra mile to ensure that the customer experience is a smooth one, and the facility is convenient and spotless. It's difficult to find a business in which you can have complete trust, especially auto repair. I wouldn't think of going anywhere else for auto body repair. They are the best. read more

I was recently backed into and once again brought my car here. They did an amazing job with my front bumper, as I expected they would, and even sanded/filled some scratches that were unrelated to my accident. I had a scratch on my passenger side door, which they buffed out for free as well. This shop goes above and beyond, and I am very pleased with the work that they have done. The owner Jim is also very nice and helpful. I would strongly recommend this place. read more

I was referred to Specialty Body Works by a friend, who is a local to Costa Mesa. While at school in Irvine, my daughter's car had been hit and needed repairs. Carla was very helpful in setting up the appt for repairs. And she was very good about communicating any answers to my questions, via email. She was very helpful in having the rental car waiting for my daughter when she dropped off the car! No need to finagle rides back and forth from Enterprise and SBW. It was all taken car of!! The car was completed in the time estimated. When my daughter picked up her car, she was extremely happy with the results!! 'Sacha' looked better than before!! Then after 5pm we realized a friend may have left her wallet in the rental, Jim actually answered the phone and checked to see if the wallet was in the car. He called me back within 5 minutes to say, yes it was there. And it could be picked up in the morning. He didn't have to answer the phone. He could have let the answering machine do it's job...but chose rather, to put the customer first and pick up the phone!! Should we need other work done or are ever asked for a referral, Specialty Body Works will be the place of choice!!! Thank you to all who helped with our car!!! read more

I don't have any bad words to say about Specialty Body Works. They worked with me from the minute I spoke to them on the phone. I was allowed to keep my car while they ordered the parts, and was even able to pick up, and drop off, the rental car at the shop. I made an appointment to deliver my car on a Monday morning and the car was out by Thursday evening. My car is older and one of my stipulations was to keep the repairs under the insurance "total" costs for the car, and they achieved this. They kept me in the loop, even after my car was picked up. These people are all great to work with and I would highly recommend them. read more

My wife was rear ended a month ago and I contacted AAA and they suggested a couple of repair companies. After researching Yelp reviews I chose Specialty Body Works. I was hooked up with Mr. Jim Patopoff who is a super friendly gentleman who knows the ins and out of repairing cars. Mr. Patopoff kept in contact with me via email/phone during the whole process. I had many questions concerning my repair and he answered them and left me feeling very secure that I was getting a superior repair job, no short cuts taken. He explained in detail what parts were being replaced, where and why cuts in the body were made and welded back together. They checked the trunk lid, and doors, aligned my tires, checked the frame for damage. When I got the car back it looked brand new. If I ever have another accident I would not go anywhere else. I highly recommend this professional company with no reservations. Very helpful throughout the entire process. Thanks, Jim for all your help. read more