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    Five Star Livery

    5.0 (1 review)
    Open Open 24 hours

    Services - Five Star Livery

    Limos

    Town car service

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    IBoston Limo

    IBoston Limo

    4.8(22 reviews)
    8.1 kmBack Bay

    iBoston Limo really took care of me. After a flight…read morecancellation, then a rebooking, then an extended delay, I finally got to Logan several hours late, after 10pm. When I called to let iBoston Limo know of my changed itinerary, they were already tracking my inbound flight; I didn't have to worry about them. The driver met me with my name on a sign - and when you're exhausted, this is important. He was friendly, efficient, and got me safely to my destination. His Escalade was clean and comfortable. Booking with iBoston Limo was easy; they're available 24hrs. I couldn't ask for better service. I will be using iBoston Limo again - highly recommend!

    Very frustrating and unprofessional experience with IBoston Limo…read more When I booked, I received a confirmation email that was essentially just a receipt. There were no pickup instructions, driver information, or contact information included. By the time I arrived at the airport, I still had not received any communication from the company, so I had to Google IBoston Limo myself just to find a phone number. I called twice and spent about 20 minutes wandering around the airport trying to figure out where I was supposed to meet my driver. When I finally reached someone, instead of helping resolve the situation, he immediately became argumentative and yelled at me, insisting that he had texted me. I explained that I had not received any text and had been checking my phone constantly, including while I was on the plane. He continued to argue with me, hung up, and then sent me a screenshot showing that he had supposedly texted me. Whether there was a technical issue with the text or something else went wrong, arguing with a customer who is stranded at an airport and cannot find their driver is an incredibly unprofessional way to handle the situation. A simple apology and clear instructions on where to meet the driver would have resolved the issue immediately. Instead, the interaction made an already stressful situation significantly worse. Once I finally found my driver, he was lovely, courteous, and professional. Unfortunately, everything leading up to that point, from the lack of pickup information and communication to the way I was treated when I called for help, was unacceptable. I will not be using IBoston Limo again.

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    IBoston Limo - Clean comfortable vehicle.

    Clean comfortable vehicle.

    IBoston Limo
    IBoston Limo - Efficient rides.

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    Efficient rides.

    JLL Car Service

    JLL Car Service

    1.7(20 reviews)
    0.0 kmRoslindale

    I found myself in a jam needing a ride home from Logan after a trio abroad and found this service…read more Owner is very responsive. My driver was very new and was confused about where to pick me up and that was a little frustrating but he got me home and that's what counts. :-) If I need car service again , I would give them another go!

    Like another customer who has posted here, I booked the service. I cancelled within the 72 hour…read moreguideline. I emailed JLL to confirm the cancellation. He asked that I text him. I did that. I emailed a week later when I got a reminder that they were going to pick up the next day. I emailed to remind him that I cancelled and that I had not received the refund. He said his people were out of the office until Monday and would take care of it then. Two weeks passed and no credit. I emailed again saying I would dispute the charge and leave a negative review if it was not taken care of. I received a response within an hour, which simply had an email address to an unknown (to me) company. I have since disputed with my credit card company, which immediately gave me credit. Painful to work with - glad I cancelled the ride as I don't know how that would have gone... "---------- Forwarded message --------- From: Joseph XXXXX (bostonmasscar@yahoo.com) Date: Sun, Oct 27, 2024 at 1:30PM Subject: Re: Upcoming Orders Reminder To: (XXXXXXXXX@gmail.com) Support@grapevinemarketing.org Yahoo Mail: Search, Organize, Conquer On Sun, Oct 27, 2024 at 1:08 PM, XXXXXXX (XXXXXXX@gmail.com) wrote: I have not received the refund yet. This is the last time I will request it before contacting the credit card company and posting a nasty note on Google reviews.

    Five Star Livery - limos - Updated September 2026

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