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    Five Star Games - West Springfield

    4.0 (4 reviews)
    Closed 12:00 pm - 8:00 PM
    Updated 3 weeks ago

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    Most Excellent Comics & Gaming

    Most Excellent Comics & Gaming

    (14 reviews)

    Its sad that it had to come to this but here's what happened. I contacted their comic store after I…read moresaw that they made a post about buying Funko Pop collections. I asked if they are buying all categories of pops since I know for a while they weren't buying Marvel, DC, Star Wars etc.. He responded and I quote "Yes, We will buy it all". I was glad to hear that and I responded that I would make it there in a week or so since I needed to make arrangements for babysitter & vehicle for transporting the pops. They next responded to call before I show up just to make sure they are still purchasing Funko pops , which I said that I understood. I called a few days ahead, and then called again a day after to remind them I was bringing a 500 piece collection on Saturday morning at 10am. They said that's fine and we will make sure someone is there to help you. I spent hours packing the pops into several boxes and getting them into the van. I was able to borrow a van from someone and find a babysitter last minute so I could do this on my only day off since it was a 4 hour round trip. I drive to their store and tell them I'm the one who called several times and messaged them about my pop collection for sale. The says okay but we are not buying marvel, DC, Star Wars, etc.& that they were not buying any pops over 4" which nobody told me before that moment. I was so baffled that I couldn't believe I heard what he just said to me after all of the communication we had for several days. He said they recently purchased too many pops and are only looking for certain ones. which is fine but why didn't they tell me that in the first place? They obviously have every right to buy whatever they want but to do this to people is just wrong. Then the worker (who was rude in my opinion) made negative remark about every pop that I decided to bring in. I only brought in 2 small boxes at first just to give them an idea of what I had. The guy actually wanted me to lug in all 500 pops so he could cherry pick what he wanted after everything they did to me that morning. After I left I messaged their Facebook account to express my displeasure and all he said was that he was sorry for the mixup. he didnt try to rectify it in anyway or make good on what happened (which I would have respected greatly). I never write reviews like this ever and I'm mad I even have to write it since it seems like a cool place but it just wasn't right what they did, that's bad business.

    4 stars alone for the Funko pop selection which was vast! Great choices decent pricing we really…read moreonly came for these so can only speak to them but big store full of other fans fav options as well

    Game Hunters - Dreamcast keyboard complete in box

    Game Hunters

    (16 reviews)

    $$

    Best video game store in MA. Have craziest section of rare games, always for at at most the price…read moreon PriceCharting. Always get bundle deals if u get multiple things... Fr go here they have the coolest stuff, it's really unassuming from the outside but everything in the inside is gold

    I purchased from Game Hunters around Christmas time last year (2022) and I have been there multiple…read moretimes before that but had never made any purchases. I bought majority of my boyfriends big presents here considering he is a video game collector and I know they have a WIDE variety, especially in horror games which is my boyfriends favorite genre. I was worried going into the store that because I was a girl that I would not get as much help (which happens at a lot of retro video game stores unfortunately), but they were so helpful and made sure to give me prices for everything and search for any game I was looking for. They actually gave me a super good deal on my stuff, I got a Dreamcast keyboard in box for $60, Parasite Eve CIB for $70, and Parasite Eve 2 CIB for $90. These prices were lower than average ESPECIALLY for the amazing condition they were in; barely any scratches on the discs whatsoever, bonus discs and manuals included, and both cases in great shape. The person who helped me (I don't know his name unfortunately, all I know is he is asian and has glasses, in his early 20's) made sure to give me the best looking case and best looking discs from the other Parasite Eve's he had there and swapped them into each one I was buying, he was an absolute real one. I spent $220 in total and it would have been a bit more if he had not offered to do a bundle offer :D

    Game City

    Game City

    (7 reviews)

    Purchased an 8BitDo Ultimate 2 controller from GameCity via eBay and was scammed. Seller sent me a…read moreused 8BitDo ultimate controller instead which is a much older model and much cheaper. I could have bought it new on Amazon for less than what I paid for this old used junk. The seller said I was wrong and that's not what they shipped me which is a complete lie. Stay away from this scammer or it will happen to you too!

    Called Game Hunter Game Cities sister store around 2pm today, made an inquiry about three different…read moreunique controllers that i was searching for, which was the Logitech G Heavy Equipment Side Pannel, Which came out in 2018, a Hori Farm Vehicle simulation control Setup which was released last year so did not have high hopes , or a Thrustmaster SimTask Farmstick which also was released around the same time as the Hori. Now I am aware that one item is obscure but has been out for a while, and the other two were obscure and relatively new. Sadly they had not seen any of those controllers in their store and were unaware of exactly what they were however they listened intently to my description and allowed me to leave my number with them for when the odd day comes when someone is selling obscure simulation controller. The employee at Game Hunter Suggested I call up their sister store to see if they had any of the items possibly in their inventory, saying they tended to get more obscure simulation items. I called up Game City right after, I asked the individual on the phone if they had a moment to see if any of the three items I had on my list were possibly within the store, he said yes how can i help? I then asked if they possibly had any obscure simulation controllers or peripherals currently in house, he said then hurriedly again asked me what exactly are you looking for? I Barely finished the word Logitech and he goes yeah yeah ill take a look and then call you back.. Okay take a look at what? since all he heard was one word and decided that what ever the heck he was doing prior that was exclaimed as non existent became immediately pressing to cut me off mid sentence to tell me he needs to let me go and call me back after he goes and looks.. To be clear he didnt listen to me, just cut me off on the phone and never returned the call. Now to be clear i was courteous, respectful and fully understanding of the obscurity of what i was seeking, which to be clear two of the items are technically main brand items aka logitech and Thrustmaster so obscure is a relative term . Let me be Clear, I am 35 years old have been gaming since a wee one and have been doing buissnes with independent shops and pawn shops all the like my entire life I have nothing but respect for individuals who work in those industries knowing that many customers are well just down right unpleasant. This interaction left a horrid taste in my mouth, I felt deeply disrespected as a customer and the level at which i was dismissed felt almost Bigoted, I am a transwoman and its clear when i speak. If you are LGBTQ I highly suggest you avoid this establishment, since they made it clear that Their bigotry was more valuable then my patronage. I have never written a bad review before or wrote a review before period, nor accused a store owner of being Transphobic if not hateful. Its been several hours since that interaction took place and i still feel that my experience was so unpleasant that I feel genuinely upset and treated unfairly which at a geeky small game store with a pocket full of cash Which dosent happen often Has left me feeling deeply uncomfortable to the point i will never step foot into a privately owned game store again because the sadness of being treated that way overshadows the few good things and experiences i could have. Game City broke my confidence to interact with small business owners Also i grew up in Vermont Grassroots... I will now be buying everything off of amazon and Ebay its sad when the cold indifference of a faceless corporation though mail is preferred to a small humble locally owned grass roots store, of which is selling you not just games but Memories Nostalgia, even a lost childhood to some. I am sorry to make this about transgender issues, but if you take a peek at the reviews about this place on here that the other review is about being poorly treated to the point of it almost being spiteful is also a Transwoman.... Not a good look, Not to pull a gamestop nightmare or anything but as a nerdy woman I just ran out of places to shop at ease without being discriminated against. The largest Knife Shop in the World in Pidgeon Forge Tennessee made me feel more comfortable and they were selling Nazi War Artifacts next to the extended Ar P mags. To work off what Emu M. Said that they are not knowledgeable, that was incorrect sadly, they are highly knowledgeable of the trade, but have zero patience or desire to assist a transwoman. Glad i served...

    Game X Change

    Game X Change

    (3 reviews)

    Awful experience. If I could leave a 0, I would. Arrogant, smug customer service…read more Came in to trade in a killer bundle I got in an estate. GameCube bundle, with 2 GC systems (admittedly one without cables, but both fully operations), something like 20 GC (run of the mill) games, 2 memory cards, 2 Gameboy adapters CIB with the discs, 5 controllers, wireless adapter, along with some vintage Gameboy Advance boxes for some premium games. Probably if parsed, an $800 value. Understanding the place has to make money on it, guy offers me "like $100 bucks". Ridiculous offer, like I was a crackhead. The unfortunate part is, I've been here several times, and enjoy the selection, and the prices on the used stuff are good. But after being treated like a junkie looking for fast cash, I'll never come back. Thing is, I was willing to use this as trade-in value to put BACK into the store. Called around locally, and got several better offers, and proceeded to even go onto sellmygames.com and had an offer for $450 for everything. Thanks GameXChange, but I'll go to Stateline, ebay, or for that matter, FB marketplace... anywhere else. Avoid at all cost. Oh, and I copied in their website pic, offering the best in trade-in. Might want to change that GameXchange, since that's obviously not the case. Manage and train your people. Happy to discuss if this was just a blip on the radar.

    Found this place 2 years ago when I relocated to Enfield. This was my go-to place for games, Funko…read morepops and anything anime or marvel. I would shop weekly. The music was always appealing. Dan had a great playlist. It was definitely nicer and cleaner than the Wallingford location. I used to love this place. Dan and Renna are amazing. But apparently this company doesn't value their employees. Ever since the assistant manager from Wallingford has been here it's been a nightmare. I had terrible experiences with Wallingford but apparently this store is turning into the same atmosphere as Wallingford. I do not plan to shop here anymore. A once amazing gaming store with an amazing store manager is now just a mediocre store with overpriced games and items. I shopped here because I liked the environment and customer service. You have messy workers who tell company business. I'm very disappointed. I've attached a pic of a console and game that I bought while Dan worked there. It's memories like this you can't replace. Not many workers are knowledgeable of retro games.

    Gamestop

    Gamestop

    (5 reviews)

    Stopped by the Westfield GameStop to purchase the PlayStation Portal. The associate working the…read moreregister told me I could not purchase it unless I renewed my Pro Subscription that had expired; stating because it was a pro exclusive, which is a flat out lie. I don't have time to deal with this crap. I notified customer service of this unethical behavior.

    I called a few days before the release of Spider-Man 2 for the PS5, and they said they were doing a…read moremidnight release. I was very excited since I wanted a physical copy of the game and was still able to play it at midnight. So I pre-ordered the game and paid the entire price. Fast forward to midnight on the night of the release... I arrive at 12:20 a.m. and the gates are already closed. I knock on the door as I see two employees inside, and all they did was look away without acknowledging me. Then I called the store phone and apparently the registers were down so they were unable to "finalize" my receipt even though I already paid the full price of the game. I was so mad I asked if I could just refund my pre order so I could buy a digital copy of the PlayStation store that night, BUT NO. They won't give me the game at midnight, and also I'm not allowed to refund the pre order. WHAT A FANTASTIC MIDNIGHT RELEASE THAT WAS. I mean no wonder no one buys physical copies anymore the least they could do is stay open until 12:30 or 1:00 so that people can get physical copies and play them they day they are out. I'm not going to GameStop for new games after this I'll just buy digital copies after staying up past midnight for nothing.

    Five Star Games - West Springfield - hobbyshops - Updated May 2026

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