Awful experience. If I could leave a 0, I would. Arrogant, smug customer service.
Came in to trade in a killer bundle I got in an estate. GameCube bundle, with 2 GC systems (admittedly one without cables, but both fully operations), something like 20 GC (run of the mill) games, 2 memory cards, 2 Gameboy adapters CIB with the discs, 5 controllers, wireless adapter, along with some vintage Gameboy Advance boxes for some premium games. Probably if parsed, an $800 value. Understanding the place has to make money on it, guy offers me "like $100 bucks". Ridiculous offer, like I was a crackhead.
The unfortunate part is, I've been here several times, and enjoy the selection, and the prices on the used stuff are good. But after being treated like a junkie looking for fast cash, I'll never come back. Thing is, I was willing to use this as trade-in value to put BACK into the store.
Called around locally, and got several better offers, and proceeded to even go onto sellmygames.com and had an offer for $450 for everything. Thanks GameXChange, but I'll go to Stateline, ebay, or for that matter, FB marketplace... anywhere else. Avoid at all cost.
Oh, and I copied in their website pic, offering the best in trade-in. Might want to change that GameXchange, since that's obviously not the case. Manage and train your people. Happy to discuss if this was just a blip on the radar. read more