I got a headset for $106 with warranty!! And I claimed that warranty and they gave me a broken…read moreheadset! AND THE WRONG GEN! THAT COSTED $69 The next day I ran back and told them about it and they said that since I used my warranty they said they can't do anything but refund me for the wrong/broken headset. So I would lose money on it still! Then they told me they can't refund it or I can BUY a new one but the broke/wrong headset would go to the total when THEY sold me the wrong headset. Never again going to GameStop. Go to target they are so much better

I've been visiting this GameStop location over the last 2 weeks and have been more impressed than I…read morewas at the Riverdale Rd. location (which is horrible). The best part of the experiences here has been the customer service. Employees from management on down have been courteous, friendly, and generally low-pressure when it comes to upsell stuff like pre-orders and Game Informer subs. The staff consistently check my used game purchases before ringing them in to make sure that they're in good shape and have even offered to show me the limited PlayStation 2 game inventory even though it's not on display! The downside to this location is its limited size. It's a pretty small store, so it can feel cramped at times. In addition, some sections can get a bit disorganized (likely due to mall foot traffic)... so not everything has been in alphabetical order and easy to eyeball. Also, if it gets busy (weekends or the holiday season), it can get hectic with longer-than-average wait times. All in all, I recommend this location. There's a decent inventory of games (especially PS3) and the interactions with staff are generally very good.

Really nice store with great staff and a great manager. Very helpful and patient. When we visited…read morethey gave my son some bonus Pokémon cards even before we bought anything, just because they talked to him and learned that he's a big fan of the card game.

I came here with my little brother to get him a game. I appreciate the customer service they…read moreprovided me. Like, I'm just clueless about video games. Unfortunately content is low and felt like items could be organized a little better. But fun place to shop.

Purchased an 8BitDo Ultimate 2 controller from GameCity via eBay and was scammed. Seller sent me a…read moreused 8BitDo ultimate controller instead which is a much older model and much cheaper. I could have bought it new on Amazon for less than what I paid for this old used junk. The seller said I was wrong and that's not what they shipped me which is a complete lie. Stay away from this scammer or it will happen to you too!

Called Game Hunter Game Cities sister store around 2pm today, made an inquiry about three different…read moreunique controllers that i was searching for, which was the Logitech G Heavy Equipment Side Pannel, Which came out in 2018, a Hori Farm Vehicle simulation control Setup which was released last year so did not have high hopes , or a Thrustmaster SimTask Farmstick which also was released around the same time as the Hori. Now I am aware that one item is obscure but has been out for a while, and the other two were obscure and relatively new. Sadly they had not seen any of those controllers in their store and were unaware of exactly what they were however they listened intently to my description and allowed me to leave my number with them for when the odd day comes when someone is selling obscure simulation controller. The employee at Game Hunter Suggested I call up their sister store to see if they had any of the items possibly in their inventory, saying they tended to get more obscure simulation items. I called up Game City right after, I asked the individual on the phone if they had a moment to see if any of the three items I had on my list were possibly within the store, he said yes how can i help? I then asked if they possibly had any obscure simulation controllers or peripherals currently in house, he said then hurriedly again asked me what exactly are you looking for? I Barely finished the word Logitech and he goes yeah yeah ill take a look and then call you back.. Okay take a look at what? since all he heard was one word and decided that what ever the heck he was doing prior that was exclaimed as non existent became immediately pressing to cut me off mid sentence to tell me he needs to let me go and call me back after he goes and looks.. To be clear he didnt listen to me, just cut me off on the phone and never returned the call. Now to be clear i was courteous, respectful and fully understanding of the obscurity of what i was seeking, which to be clear two of the items are technically main brand items aka logitech and Thrustmaster so obscure is a relative term . Let me be Clear, I am 35 years old have been gaming since a wee one and have been doing buissnes with independent shops and pawn shops all the like my entire life I have nothing but respect for individuals who work in those industries knowing that many customers are well just down right unpleasant. This interaction left a horrid taste in my mouth, I felt deeply disrespected as a customer and the level at which i was dismissed felt almost Bigoted, I am a transwoman and its clear when i speak. If you are LGBTQ I highly suggest you avoid this establishment, since they made it clear that Their bigotry was more valuable then my patronage. I have never written a bad review before or wrote a review before period, nor accused a store owner of being Transphobic if not hateful. Its been several hours since that interaction took place and i still feel that my experience was so unpleasant that I feel genuinely upset and treated unfairly which at a geeky small game store with a pocket full of cash Which dosent happen often Has left me feeling deeply uncomfortable to the point i will never step foot into a privately owned game store again because the sadness of being treated that way overshadows the few good things and experiences i could have. Game City broke my confidence to interact with small business owners Also i grew up in Vermont Grassroots... I will now be buying everything off of amazon and Ebay its sad when the cold indifference of a faceless corporation though mail is preferred to a small humble locally owned grass roots store, of which is selling you not just games but Memories Nostalgia, even a lost childhood to some. I am sorry to make this about transgender issues, but if you take a peek at the reviews about this place on here that the other review is about being poorly treated to the point of it almost being spiteful is also a Transwoman.... Not a good look, Not to pull a gamestop nightmare or anything but as a nerdy woman I just ran out of places to shop at ease without being discriminated against. The largest Knife Shop in the World in Pidgeon Forge Tennessee made me feel more comfortable and they were selling Nazi War Artifacts next to the extended Ar P mags. To work off what Emu M. Said that they are not knowledgeable, that was incorrect sadly, they are highly knowledgeable of the trade, but have zero patience or desire to assist a transwoman. Glad i served...

It's a nice place for retro fans to browse. I think it's a cool place to explore. They have…read moreeverything from video games to VHS tapes to Funko Pops. They also sell shirts mimicking nostalgia. They even have arcades that are blast from the past that patrons come to play classic games on. Arthur is a good guy. They may not have many video games from some video game consoles to sell but they have everything. They do have cool GameCube controllers here. Movies are really pricey though. They don't have too many kids films but those shelves are filled with mainly feature films for everyone of all ages. I like Retro Junk in Manchester better just because they have some really cool stuff that I think are eye appealing and are fun to browse there plus DVDs are somewhat cheaper there.

They accommodate us very well, I was surprised to see the amount of vintage games in their selectionread more

Owner and employees are knowledgeable and kind. Gigantic…read moreselection of Warhammer. Thorough card selection of multiple popular games. Prices are fair, and owner is updating prices regularly.

I came in looking for help, and no one offered it. At first, I assumed the staff might just be…read morebusy, so I waited by the front counter for a bit. Even then, no one acknowledged me or came over to ask if I needed assistance. After standing there with no response, I wandered around the store hoping someone might check in. Only one person said hello, and I couldn't even tell if they worked there because they had no badge or uniform. Meanwhile, there were about six people gathered around a table setting up a Warhammer game, complete with miniatures, terrain, and buildings. They were laughing, joking, and clearly enjoying themselves. Could one of them have been an employee ? Who knows!? I don't mind people having fun at work, and I understand they probably all knew each other well. But you'd think at least one of them would have noticed a new customer walking around the store looking a little lost. Not a single person broke away from the group to ask if I needed help or even acknowledge that I was there. What makes it more disappointing is that I genuinely try to support local businesses instead of just ordering everything on Amazon. I'd much rather walk into a store, make a connection, and support a local community space. But this visit made it clear that this particular store didn't seem to care about welcoming new customers or earning that kind of loyalty.

Best video game store in MA. Have craziest section of rare games, always for at at most the price…read moreon PriceCharting. Always get bundle deals if u get multiple things... Fr go here they have the coolest stuff, it's really unassuming from the outside but everything in the inside is gold

I purchased from Game Hunters around Christmas time last year (2022) and I have been there multiple…read moretimes before that but had never made any purchases. I bought majority of my boyfriends big presents here considering he is a video game collector and I know they have a WIDE variety, especially in horror games which is my boyfriends favorite genre. I was worried going into the store that because I was a girl that I would not get as much help (which happens at a lot of retro video game stores unfortunately), but they were so helpful and made sure to give me prices for everything and search for any game I was looking for. They actually gave me a super good deal on my stuff, I got a Dreamcast keyboard in box for $60, Parasite Eve CIB for $70, and Parasite Eve 2 CIB for $90. These prices were lower than average ESPECIALLY for the amazing condition they were in; barely any scratches on the discs whatsoever, bonus discs and manuals included, and both cases in great shape. The person who helped me (I don't know his name unfortunately, all I know is he is asian and has glasses, in his early 20's) made sure to give me the best looking case and best looking discs from the other Parasite Eve's he had there and swapped them into each one I was buying, he was an absolute real one. I spent $220 in total and it would have been a bit more if he had not offered to do a bundle offer :D

An absolute gem of an establishment. Great selection, excellent prices, a total dream to explore. I…read morewas very impressed with the quantity and quality of everything in the store. Games, movies, music. Old and new, there's tons of every type of media in the store. Everything from Atari and Sega CD to Nintendo Switch and PS5. Prices were equal to or even less than you'd find online. All the discs I checked were in great shape too, I did notice a resurfacer behind the counter. Even got to chatting with the owner for some time, very nice guy! Places like this are a rarity nowadays in the disposable world of convenient streaming, but I love being able to peruse the aisles. Streaming titles come and go, and it can't recreate the feeling of owning something and using it over and over again. This store isn't a relic of the past, it's an iconic place that is genuinely timeless.

I have been going here on and off for over a decade. Went yesterday and again today as I had some…read morewrong items for the kids. Never a problem. The owner is as nice as can be and more happy to accommodate. This is my go to place for everything guitar as well as retro gaming!

" Nerd heaven " If heaven was on earth this could pass for…read morea piece of it . Such great stuff for an avid nerd , lol. Big selection of all different things . Love the idea of being able to see and touch the products . As opposed to buying them online , call me old fashion , lol.

I walked in here expecting a normal semi-lame comic book store, and holy crap was I wrong…read more Immediately saw D&D themed cookbook that I had to buy (great recipes btw). Other d&d items, manga, and even Vampire The Masquerade manuals which I thought were kinda niche and only me and my friends enjoyed it but I guess I'm wrong. Really was blown away by the quality of items in here. For a comic book store, it's a 10/10, but it is just a comic book store so don't get your hopes up. (I also ended up talking with some other people shopping about the manga chainsaw man, fun experience)