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Absolutely the most overrated over priced burger on the planet! Nobody in front of us! 15 min and still had to ask for our milkshake! All of our food was wrong and just not good. $75 for three burgers and fries! 1 milkshake and one drink! Seriously I will never go back! What a joke!
There are many choices for fast food and I happen to choose five guys today. Is it as hyped up as it once was that as a question I asked myself. I walked into the five guys and was greeted by no one. Within three minutes somebody came up and said can I take your order? I said sure , then they asked me are you paying with a card? I said no they told me sadly they would have to wait. And I said how can that be any kind of good customer service. So I patiently waited another six minutes. Then they came to the front with a drawer with cash in it. Then the gentleman takes my order and then asked me are you paying with a card? I said no I've been waiting for someone to bring or with cash in it. I am paying cash. Fast-forward after that, they finally get my order done. Then when the food finally arrives after 10 minutes plus all the other minutes I've been waiting. The burger is drier than dry and not as warm as it could be. I also noticed they were putting meat in a tin to speed up the process of making burgers. I have never noticed that at five guys at all. And also for the price of the burger meat it looks totally overpriced. So to totally review this whole place I would not even recommend coming again at all. Even for one person is expensive imagine a family. You could go and cook for yourself at half the price. The atmosphere in the building was OK. The bathroom was OK also. But this place totally missed the mark. For the price of a burger that is flattened to thin is totally sad. When I think about getting a burger, I think about a burger that is full of flavor, running down the side of the burger. Sally, I will not be back at all to waste my hard earned money at a place that robs you at the same way. Also, it seems like they do not have any customer service skills and or know how to keep the orders in line. At the end of day, I wish you guys the best on your adventure at five guys. Five Guys Team Missed The Mark!!!
If you're looking for a solid cheeseburger and don't need the frills of a sit down restaurant, this is the place to go! Five guys doesn't offer a ton of options, and I think that's great because when you order off the menu you know it's going to be awesome. Their burgers are delicious and the fries that go with them are equally as tasty. I always get the bacon cheeseburger which comes with two patties. It's an incredible value, and with all toppings you can't go wrong! I prefer to just get it "all the way" which comes with a good assortment of toppings and grilled mushrooms which taste so good! There is one thing that makes this location better than most here in Fort Lauderdale and that is the fact that they offer milk shakes! Their milk shakes are incredible! Highly recommended if you want a solid burger for a great value.
Delicious as always. I love this location because they have milkshakes(not all locations have them). The chocolate milkshake is superb, not sickeningly sweet, which I appreciate! The kids and I get the LBC and we're always full. Their hot dogs are good, too! The large fries will feed a family of 4 and then some, so keep that in mind! This place never disappoints and this seems to be consistent across all of the locations that I've visited.
So I know 5 stars seems a little cray for a "fast food" joint, but this place is great. From the moment you walk in, you're promptly greeted by the friendliest staff. The "leader" (I assume because everyone wears red while she wears a black shirt) is SO nice. She really makes visiting this place so much better. As is with all 5 Guys, you order at the counter- either a Cheeseburger or Hamburger- which yields a double patty- or a "lil" version of each can be ordered which is a single. These are served on a sesame seed bun, and come with a number of toppings to select from- all free of charge. I love that these toppings include grilled onions or mushrooms! The fries are hand-cut, and are quite delicious! A nice touch is that they have a huge bin of Peanuts for you to help yourself to. They're salty and still in the shell. Yum! Inside is always clean, although I've only sat down to wait for my to-go order that I bring home for my husband and I. The food is always prepared as ordered, and service is outstanding- so for that, five stars for Five Guys!
Can't remember ever going to a Five Guys before so I wasn't sure what to expect. This is a new location at the West end of Sunrise before you get to the entrance for 75 and the Sawgrass Expressway. It is in the same plaza as LA Fitness, Moe's, Panera and Starbucks. My first impressions was the place is spacious, new and clean. I arrived at around 11:30a well before the lunch rush so there were only a few other patrons. I ordered to go, a little bacon cheeseburger with mayo, ketchup, lettuce and tomato. I left to stop at Starbucks to grab a coffee and came back to get my order. Second impressions, the top of the bag was really greasy which made me apprehensive about what was inside the bag. I asked for another bag which they gladly gave me, reached into the bag and guess what, the outside wrapper of the burger was greasy too. NOOOOOOO!!!! So, I get my burger back to the office with my coffee. Surprisingly enough it was sloppy, but good. Not sure it was worth $8, but it was good. Maybe the experience at Five Guys might be better. I could see that they do give complimentary peanuts. Might be returning.
I'm still here eating and had to stop to post my review. This place is new, replacing a crappy Subway that used to be here. First step in the door and you see how clean it is. The staff is working but having fun. The manager takes out order and is so awesome. You can tell she's s good manager and that the staff listens to her. We sit down and wait for our food. It takes time as things are made to order but it goes t disappoint! Hot fries, tasty made your way burger, cold drink. I'll take that all day!! Come check them out soon before everyone realizes they're here!!
I want to start off by saying that I was really looking forward to a First-Taste Friday experience here. I downloaded the app for ease in ordering. It is well designed and user friendly, yet I realized in the end that bugs must be fixed. Being that we were on the road to run an errand in the area, we chose curbside and made our food selections. There was a step-by-step notification of how to pick up our meal. It included a message that the French fries would be made upon notification of arrival and that the estimated pickup time was 8 minutes. I was pretty surprised with the short preparation time. Regardless, we were excited and made our way there. Upon arrival, there were several cars waiting outside, a couple of customers picking up inside and one waiting outdoors. I called as instructed and they called me "Marcie." When I corrected my name including my last name. The young lady argued about the spelling of my name. I assured her that I entered it correctly and could confirm with my screenshot of the order. Great thing I have a habit of taking screenshots, as the order was inaccurate! She said she would come out soon and we waited...and waited. About 10 minutes later, a young man in a black shirt, which I assume was a manager, came around the passenger-side window trying to confirm the name on the order. Here we go again! The bottom of the bag was greasy--you could see it plainly. He then started to scold me saying that the order was placed online and not curbside; therefore he wasted time walking around the parking lot trying to find me. I tried to explain I placed a first-time order through the app and selected curbside, but it was just downhill from there. Interestingly enough, when I went back in the app, there was no record of my order. But I did get an email confirmation. As far as the food, I completely disliked it. In all honesty, I have had better burgers, shakes and fries just a mile east of them at a popular beef and shake business on the outskirts of the Sawgrass Mall. I cannot stand to chew hamburger meat with bits of tendons or bones in it. Also, my shake was melted--of course it was with all the time it took to "find me," and to make it all worse, the fries were soaked in oil and super duper salty. So much so, that the following morning I woke up with the symptoms of a hangover and had to juice to detox! I want to say it was the first and the last, but I will give them another try a few months down the road and see if something else off their menu is better; yet I won't ever order their fries!! I hope by then, their app will sync with the location of choice too and that they will provide a well-deserved customer service experience. It's not fair to the customers, even less when they choose the highest gratuity percentage ahead of service on the honor system, prior to checkout.
I was immediately impressed with how clean this location is, since peanuts tend to be messy. I was greeted by the cashier who was lively and friendly. I love five guys burgers! I got the "little bacon cheeseburger" and there's nothing little about it! lol it's a decent size and full of flavor. My boyfriend wanted to be healthy and got his burger as a salad and he said it was delicious. We also got "small" fries, that are enough for two people, so it's really not that small lol! I love this place because the portions are a nice size and for a reasonable price! The only complaint I have is, I like coming to five guys and ordering a Vanilla Coke with my burger, but all Coca Cola sodas were unavailable on both machines. read more
Located in a strip mall near Sawgrass Mall. Simple parking - yay for that!! Ordered a simple hamburger. I asked for it to be well done and they followed instructions well. The staff is comprised of a bunch of young people who are playing around with each other so not totally attentive....but they are sweet so you can't be mad at them It took about 12 minutes for the hamburger to be ready even though the cashier told me it would be 3-4 minutes max. The burger tasted good and the toppings were nice. I also appreciated the complimentary peanuts. We will go back for a quick burger fix! read more
4 years ago
Absolutely the most overrated over priced burger on the planet! Nobody in front of us! 15 min and still had to ask for our milkshake! All of our food was wrong and just not good. $75 for three burgers and fries! 1 milkshake and one drink! Seriously I will never go back! What a joke! read more
2 years ago
There are many choices for fast food and I happen to choose five guys today. Is it as hyped up as it once was that as a question I asked myself. I walked into the five guys and was greeted by no one. Within three minutes somebody came up and said can I take your order? I said sure , then they asked me are you paying with a card? I said no they told me sadly they would have to wait. And I said how can that be any kind of good customer service. So I patiently waited another six minutes. Then they came to the front with a drawer with cash in it. Then the gentleman takes my order and then asked me are you paying with a card? I said no I've been waiting for someone to bring or with cash in it. I am paying cash. Fast-forward after that, they finally get my order done. Then when the food finally arrives after 10 minutes plus all the other minutes I've been waiting. The burger is drier than dry and not as warm as it could be. I also noticed they were putting meat in a tin to speed up the process of making burgers. I have never noticed that at five guys at all. And also for the price of the burger meat it looks totally overpriced. So to totally review this whole place I would not even recommend coming again at all. Even for one person is expensive imagine a family. You could go and cook for yourself at half the price. The atmosphere in the building was OK. The bathroom was OK also. But this place totally missed the mark. For the price of a burger that is flattened to thin is totally sad. When I think about getting a burger, I think about a burger that is full of flavor, running down the side of the burger. Sally, I will not be back at all to waste my hard earned money at a place that robs you at the same way. Also, it seems like they do not have any customer service skills and or know how to keep the orders in line. At the end of day, I wish you guys the best on your adventure at five guys. Five Guys Team Missed The Mark!!! read more
1 year ago
3 years ago
5 years ago
If you're looking for a solid cheeseburger and don't need the frills of a sit down restaurant, this is the place to go! Five guys doesn't offer a ton of options, and I think that's great because when you order off the menu you know it's going to be awesome. Their burgers are delicious and the fries that go with them are equally as tasty. I always get the bacon cheeseburger which comes with two patties. It's an incredible value, and with all toppings you can't go wrong! I prefer to just get it "all the way" which comes with a good assortment of toppings and grilled mushrooms which taste so good! There is one thing that makes this location better than most here in Fort Lauderdale and that is the fact that they offer milk shakes! Their milk shakes are incredible! Highly recommended if you want a solid burger for a great value. read more
6 years ago
Delicious as always. I love this location because they have milkshakes(not all locations have them). The chocolate milkshake is superb, not sickeningly sweet, which I appreciate! The kids and I get the LBC and we're always full. Their hot dogs are good, too! The large fries will feed a family of 4 and then some, so keep that in mind! This place never disappoints and this seems to be consistent across all of the locations that I've visited. read more
So I know 5 stars seems a little cray for a "fast food" joint, but this place is great. From the moment you walk in, you're promptly greeted by the friendliest staff. The "leader" (I assume because everyone wears red while she wears a black shirt) is SO nice. She really makes visiting this place so much better. As is with all 5 Guys, you order at the counter- either a Cheeseburger or Hamburger- which yields a double patty- or a "lil" version of each can be ordered which is a single. These are served on a sesame seed bun, and come with a number of toppings to select from- all free of charge. I love that these toppings include grilled onions or mushrooms! The fries are hand-cut, and are quite delicious! A nice touch is that they have a huge bin of Peanuts for you to help yourself to. They're salty and still in the shell. Yum! Inside is always clean, although I've only sat down to wait for my to-go order that I bring home for my husband and I. The food is always prepared as ordered, and service is outstanding- so for that, five stars for Five Guys! read more
Can't remember ever going to a Five Guys before so I wasn't sure what to expect. This is a new location at the West end of Sunrise before you get to the entrance for 75 and the Sawgrass Expressway. It is in the same plaza as LA Fitness, Moe's, Panera and Starbucks. My first impressions was the place is spacious, new and clean. I arrived at around 11:30a well before the lunch rush so there were only a few other patrons. I ordered to go, a little bacon cheeseburger with mayo, ketchup, lettuce and tomato. I left to stop at Starbucks to grab a coffee and came back to get my order. Second impressions, the top of the bag was really greasy which made me apprehensive about what was inside the bag. I asked for another bag which they gladly gave me, reached into the bag and guess what, the outside wrapper of the burger was greasy too. NOOOOOOO!!!! So, I get my burger back to the office with my coffee. Surprisingly enough it was sloppy, but good. Not sure it was worth $8, but it was good. Maybe the experience at Five Guys might be better. I could see that they do give complimentary peanuts. Might be returning. read more
8 years ago
I'm still here eating and had to stop to post my review. This place is new, replacing a crappy Subway that used to be here. First step in the door and you see how clean it is. The staff is working but having fun. The manager takes out order and is so awesome. You can tell she's s good manager and that the staff listens to her. We sit down and wait for our food. It takes time as things are made to order but it goes t disappoint! Hot fries, tasty made your way burger, cold drink. I'll take that all day!! Come check them out soon before everyone realizes they're here!! read more
I want to start off by saying that I was really looking forward to a First-Taste Friday experience here. I downloaded the app for ease in ordering. It is well designed and user friendly, yet I realized in the end that bugs must be fixed. Being that we were on the road to run an errand in the area, we chose curbside and made our food selections. There was a step-by-step notification of how to pick up our meal. It included a message that the French fries would be made upon notification of arrival and that the estimated pickup time was 8 minutes. I was pretty surprised with the short preparation time. Regardless, we were excited and made our way there. Upon arrival, there were several cars waiting outside, a couple of customers picking up inside and one waiting outdoors. I called as instructed and they called me "Marcie." When I corrected my name including my last name. The young lady argued about the spelling of my name. I assured her that I entered it correctly and could confirm with my screenshot of the order. Great thing I have a habit of taking screenshots, as the order was inaccurate! She said she would come out soon and we waited...and waited. About 10 minutes later, a young man in a black shirt, which I assume was a manager, came around the passenger-side window trying to confirm the name on the order. Here we go again! The bottom of the bag was greasy--you could see it plainly. He then started to scold me saying that the order was placed online and not curbside; therefore he wasted time walking around the parking lot trying to find me. I tried to explain I placed a first-time order through the app and selected curbside, but it was just downhill from there. Interestingly enough, when I went back in the app, there was no record of my order. But I did get an email confirmation. As far as the food, I completely disliked it. In all honesty, I have had better burgers, shakes and fries just a mile east of them at a popular beef and shake business on the outskirts of the Sawgrass Mall. I cannot stand to chew hamburger meat with bits of tendons or bones in it. Also, my shake was melted--of course it was with all the time it took to "find me," and to make it all worse, the fries were soaked in oil and super duper salty. So much so, that the following morning I woke up with the symptoms of a hangover and had to juice to detox! I want to say it was the first and the last, but I will give them another try a few months down the road and see if something else off their menu is better; yet I won't ever order their fries!! I hope by then, their app will sync with the location of choice too and that they will provide a well-deserved customer service experience. It's not fair to the customers, even less when they choose the highest gratuity percentage ahead of service on the honor system, prior to checkout. read more
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6 years ago
First time tryin 5 guys the other night, and wow was I impressed! There were three of us, and it was the perfect amount of food and filled everyone up. We ordered 3 little cheeseburgers which comes with 1 patty (where they're regular cheeseburger comes with 2 patties) with unlimited topping! So on two of the little cheese burgers had ketchup and pickles only, and then on mine I asked for ketchup, Mayo, lettuce, tomato, grilled onion, and regular onion. Let me tell you that the burger was sooo good the patty wasn't dry and they put enough of all the toppings! We also got 3 little fries which were crisp still even though we did delivery! Overall great place and great burgers! Definitely will come back here again when I have a craving for burgers! read more
3 years ago
6 years ago
Door light says open and there no times on the door when they close. It is 730pm and I highly doubt they are closed. read more
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6 years ago
Five guys is awesome...and in particular, this location is really great! The staff are super friendly and helpful. You can see/hear them all communicating, so the process goes smoothly! The food always comes out delicious, and the restaurant is always clean. I like to order a "lil" version of their burgers, which is a single patty instead of a double. You can load it up with toppings, which do not cost extra! I'm also a fan of ordering online in advance, since there can sometimes be a line in store. They always make their fries fresh, so you can expect a short wait when you arrive to pick up your order - but in return you get hot, just made fries, so not a complaint! Something else I love about five guys is the fact that they have vinegar for the fries, my favorite!! Also if you are eating in the restaurant, they have peanuts for snacking on. Overall, five guys is one of my favorite places to grab a burger...and some fries with salt & vinegar!! read more
4 years ago
Living really close to sawgrass mills mall, I've been blessed with a lot of different places to eat. You can find anything from Colombian food to Vietnamese, to Indian food or even Ethiopian cuisine... but we needed a five guys . This location is specific has blown me away! The attention to costumer service is very impressive. The communication between the kitchen staff is really cool to hear. Let's you know that your order is getting put together as smooth as possible. One thing I love about five guys is that they give you 2 different options as far as 1 beef patty or 2 beef patties. I ordered the smaller one because I know how many fries come in the bag and knew I would be fine with just a single burger. Another thing to note is that, all the toppings are free. You can load up your burger with things like sautéed mushrooms and onions, their house hot sauce, and of course your basic lettuce, onion and tomatoes! Another thing to point out is the quality of the meat and bacon and fries and really... everything. I really enjoy eating at five guys anywhere I go but this location is my new " go to " and the fact that is right next to my house is an even bigger plus for me!!! read more
8 years ago
5 years ago
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More info about Five Guys
13955 Sunrise Blvd
Sunrise, FL 33323
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(954) 681-4550
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https://www.fiveguys.com
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