Well the only thing I can say good is the food is pretty good. They used to give you just about a whole bag of fries for a small but now a small is a small and it cost more money. Everything at this upscale fast food restaurant is so expensive. They do a good job cooking your food and with the presentation but the bill is like a Horror Story. My kids wanted to go here so I took them but we'll definitely try to get them something different next time so that I don't have to take out a loan for dinner. read more

It's Five Guys! So you know what you're getting. This location is nice. Employees greet you and they are all courteous.

Exceptionally tasty. Great burgers and tasty fries. Only flaw, it's pricey. $18 for a cheeseburger and fries..... but hey, I only go there once every so many months because of that. read more

If I'm looking for a quality fast food burger, then I'm going to Five Guys! This location is well maintained and fully staffed. The staff are kind and are prompt to get you your order! At this visit I enjoyed the jr. cheeseburger "all the way" and I paired it with the Cajun fries! Everything was cooked fresh to order so I had no worries that by the time I got home that it would still be enjoyable. If you've never been to five guys I do caution that the serving sizes are large, so order appropriately! read more

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I fully renovated an updated store, managed by a crack team of hamburger makers, that will do it your way anyway, with any toppings. I'm pretty particular about my burgers, and this is the best burger shop in Summerville bar none. Johnny was there to help me order my first burger just the way I wanted it and it's been good every single time I came in. read more

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Which of you guys is in charge of the bacon? wife ordered a BLT and the bacon was hard and I mean hard and low quality with a lot of fat like a hard candy inedible. Wife was not happy I ordered the bacon cheeseburger and the same thing, that bacon was from a day or two ago. Which of you guys in charge of the onions? consider being more generous rather than doing a monthly drawing One star for the fries and another for the coke Not coming back, my expectations were based on some reviews and you guys just don't make the cut. read more

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Great food and service I recently ordered a burger bowl and they forgot to add a patty to the bowl. I was disappointed but the food was good. I went back a second day later in the evening and ordered the same thing and added an extra patty. I checked this time before I left and it happened again. I brought it up to the manager and they made it right. I was really impressed with the manager. She deserves a raise whoever was working the Thursday evening read more

food was good. pricey. the environment was not. it was hot. very hot. i took my food outside to eat because it was cooler out there than inside the establishment, in the summer. i can't believe they had the employees working in those kind of conditions. shame on you! read more

Food is tasty and consistent. My service was great. I was greeted when I arrived and provided a status of my order which was done on time and the order was correct. read more

Since my northern Virginia days, I've been a perpetual fan of Five Guys. I can't place myself firmly in the "good" camp on the Summerville Five Guys, though. The food is inconsistent, and unlike the other Five Guys, they don't have milkshakes. That would be okay if the manager didn't rudely say "no" to customisation requests which other Five Guys have no problem doing. There was an incident, earlier this year, in which two hippies brought their two pit bulls into the store, with "service animal" clothes on them. Upon close inspection, it was revealed that they were "emotional support" animals, which aren't really service animals at all. Those dogs were dangerous and had no business being in that store (also a health violAtion), but when I respectfully brought this to the attention of the manager, explaining the faux service animal thing, he spoke to hippies and allowed the dogs to remain. Totally unacceptable. read more

Five Guys - Pit bulls in a restaurant, hippies, useless manager - Fast Food Near Me - Summerville, South Carolina

I visited this location yesterday and the staff could tell that I hadn't visited their location before probably due to the multiple questions that I had regarding the menu Lol I wasn't really hungry and was just going to grab a quick burger to go. The manager saw me insert my debit card and told me that he would like to "buy" my burger today since it was my first time dining with them. I thought that was so sweet and very rare these days. You may have realized based on my prior reviews that one of the things that can turn me off about an establishment is when they "nickel and dime" their customers, they charge you .50 cents for an extra sauce packet or .75 cents to add caramel drizzle to your drink ect. So I was pleasantly surprised that the manager was willing to offer a guest something complimentary. My burger, I ordered a "single" burger with grilled mushrooms, sautéed onions, peppers, lettuce ect. (They offered bacon but I declined) The burger was slightly above average. The lettuce, seemed like iceberg and was not the texture that I find appealing on my burgers, gets soggy to easily. The bun was ok but didn't seem toasted or warm which would have been nice and though the burger was flavorful, I wasn't blown away by anything but the customer service on this visit. Five guys has the customer service to go a long way and with a couple of menu adjustments they could be better in the future. read more

We had an awesome visit to Five Guys to celebrate an adoption! The food was great as usual but Johnny C went out of his way to make it a good experience. Highly suggest! read more

Wow, the cost of food has gone up as the quantity and quality has gone down. This is what $17.00 looks like from a realistic view. So sad that Five Guys used to be renowned for its overflowing fries and fantastic burgers that it has come to meager portions for single serving to get the buyer to up size to the larger size. Very disappointed in what it has become. Also, of the TWO boxes of bulk peanuts, one was empty and the other box was all stale. Another miss in my book. I hadn't been here for a long time due to the changes and I guess it hasn't made a difference. Next time I'll get better food and good portions at Culver's right down the road. Also they recognize the military by offering us 10% without asking. I'm very humbled by any restaurant that offers this recognition since many families are helped by this small jester of appreciation. read more

Five Guys - For $16.47 it can all be yours. Talk about over charging. - Fast Food Near Me - Summerville, South Carolina

I ordered a lettuce wrap burger and fries. The fries were old, super limpy and salty. Like I need to dust off the salt from it and it's sad. My burger is decent. Flavored and hot. The reason why I gave 1 star is because of the service. I come in there and no "hello!" or no greeting at all. The guy walked in the register and just stood there. He did not say a word. THEY ARE SUPER SLOW. It takes a lot of patience to wait on the food and there is no BACON. There is no sweet tea. There is no ice on the machine. There is no lids for your cup and yeeeep, dirty tables. If I can give 0 for service I already did. Sad. read more

I hate giving 5 Guys such a low review, but for the price, they are not what they used to be. The food is still good, but the prices have gone up while the fry portions at this location have decreased. I will not be returning to this one anytime soon. read more

Five Guys - Fries are not as plentiful as they used to be. This is a little fry. $4.29 and no more than could fit in the cup. - Fast Food Near Me - Summerville, South Carolina

Double cheese burger. Add lettuce, tomato onion, pickle and mayo. Took a little longer than expected but there were lots of food delivery drivers in and out...food was good though. Will try again :) read more

Awesome burgers and Fries here at this location! Nice social distancing and tables outside to eat at on site. Staff is courteous and helpful!! They deserve 5 Stars !! read more

47 min. Order was wrong. My shortest review, but really, are there any Other words are needed. Nope. Not. But second order was wrong too. 55 minutes now. Still waiting. read more

Five Guys - Fast Food Near Me - Summerville, South Carolina

The management has it back asswards here When you walk in they want you to place your order online.....smh Then, online will tell you when your order is ready but you may want to add 15 minutes to that. read more

If you want a burger & fries, you've come to the right place. They aren't trying to be fancy, they are just going to give you a greasy burger with whatever toppings you want. Service is quick & I have had good experiences overall. The food itself is fresh and who doesn't love a bag of fries??? read more

Brittany and her crew were smashing it today. Friendly happy smiling quick. Great burger and fries. Looking for a place to get great hot food quickly efficiently with a friendly atmosphere here you go. read more

Five Guys - Perfect food. - Fast Food Near Me - Summerville, South Carolina

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Had a couple so so experiences the last couple time I was here, but I'm officially done. My order couldn't have been simpler: a hamburger and a small fry. They screwed up the toppings on the burger (yes, I wanted pickles and no, I did not want lettuce) and the fries were an inedible pile of soggy, limp, cold, greasy yuck. read more

I give this place a 0. The line was long I was ok. 4 people there working on a Sunday at1 I still was ok. Then the service was slow and the ticket printer stopped there was 20 of us waiting, the cook took a break manager went to the back and left with out ask or telling us what was going on. Now I was getting angry! I ask for the manager who was hiding out in the office, the cook came back out saying issue with printers, asked if people wanted a refund, the fry girl got everyone refund / order messed up. Manager came out to finally speak to me and she was very rude about the situation and I told her I needed my food was a dietetic and need to eat, she brushed me off. It took a 1 hour get my food. read more

I ordered a hamburger with lettuce, tomato, mustard, ketchup, and mushrooms. Fast service and hamburger was the way I like it. I don't like fries from any Five Guys restaurant. No complaints. read more

The staff were friendly and was greeted with a smile soon as we walked in, which is a plus for me. It was kinda busy in Saturday afternoon, but there was no line, I guess we just made it the right time. I ordered the double cheeseburger with bacon and other condiments. Plus regular fries to share with hubby. Since it was a nice sunny day we opted to sit outside, which is nice. And one of the staff brought our order to us when it was ready. The burger was good, but it wasn't too hot, the bacon that I asked for extra crispy and not burnt wasn't crispy at all, and the cheese didn't even melt. The regular fries was good, but they don't give you enough to share. I'm so used to in Texas that regular fries is almost for three people, lol.... The fresh sliced lemons didn't looked fresh at all either, for my unsweetened tea. Sorry guys, I love Five Guys, but I had better. But I do appreciate the friendly staff. Maybe we will return.... read more

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I stomach is so full! If only I didnt count calories; I would eat here once a week! Great burgers, with no extra charge for toppings! Fries are pretty amazing too:) read more

Five Guys - I love the burgers here! Always good, fast and clean place to eat. - Fast Food Near Me - Summerville, South Carolina

Great food! Great staff! Place is super busy! Everytime I come across a 5Guys, I stop to eat! They are not a huge chain and only a few towns have them! Wish they would put them in the truckstops too and get rid of nasty subway!!! read more

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Well, what can I say about five guys that you may not already know. They do have a fine tasty burger burger, which is leaps and bounds ahead of McDonald's or any other fast food burger joint. I do live for the variety of free toppings and sauces you can add on to any burger. And for me, I add just about everything like lettuce, tomatoes, pickles, grilled onions, mushrooms, jalapeno, spinach and cheeses. That makes for a great tasting burger with bbq sauce! And it's only a total of $5.87 at this Summerville location. So, the value and quality is excellent. The only downside here is the traffic and it's usually really crowded, hence the 4 stars. read more

The staff here is always professional not that Super Star Feel you would expect for the cost of the burgers. The burgers and the fries are a slam dink, but the proce is really crazy for what the whole experience actually is.. a dead cow on a bun served by a bunch of kids. Better spots for better prices in town read more

I've always been a fan of Five Guys but the last few visits my order has been wrong. I order using the app and they still mess it up. The fries are the best , always hot and crispy. I just cannot accept when fried green peppers are ordered they pile the burger with jalapeños. read more

Love it huge burgers any kind of topping you can imagine doesn't cost extra.... The cajun fries are awesome this place is right around the corner from my work... And me and the guys love to come here for lunch come hungry though read more

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Always the best Cheeseburger great fresh lots if French Fries Love the food. Always friendly Order ready in minutes read more

Well I love there burgers! This was my go to spot when I lived in Northern Virginia. But the problem here is the portion of fries! I ordered a large fry received 3/4 of the cup full. Usually they add some on top but the last two times I have been there I had the same issue. If you go to any other Five Guys they will give you what you ordered and then some! Just like what you read about in the famous Five Guys articles. But I did not feel this at this particular Five Guys. I do not see consistency every time you go there you never know what your going to get. The folks at Five Guys take their fries seriously. The fast-food franchise stands out from the rest of their competition by opting for fresh, hand-cut fries sourced almost exclusively from Idaho. And their dedication to making the perfect batch of fries has paid off. Five Guys is equally renowned for their burgers and their delicious fries. The Los Angeles Times Food section ranked Five Guys Number 1 on its official fast food french fry ranking. Read More: https://www.mashed.com/157940/five-guys-menu-items-you-should-never-order/?utm_campaign=clip read more

This Five Guys is so massively disorganized. There's about eight people on staff and a 15 minute wait time for one burger and fries. No napkins out. No peanut containers. Burger sat getting cold while waiting on fries for over ten minutes with zero explanation other than someone "not cleaning the fryers properly." Said they could refund for the fries and it mysteriously wouldn't go through. I spent the additional ten minutes waiting on the fries writing this review. Now we're at 25. Almost 30. read more

I love five guys for their generous portions of fries and amazing burgers. But today I'm rating them on their Service. My husband and I went in & right away we were greeted with a big smile from a young girl named Asia. Such a beautiful smile & very friendly. These days it seems impossible to find good help & employees that actually do their job well. She was fantastic as was the lady who made our meal. I think as a society we have forgotten the phrase treat people how you would want to be treated. A smile can make a persons day. read more

This place is awesome if you like burgers and fries. Five guys has the best fries hands down in the country. Their burgers aren't bad either, but it's the fries that have me coming back time and time again. I had to meet somebody and we were both not eating for various reasons thinking the other might want to eat while we talked and this was a great place to meet. They didn't hassle us for not ordering and it felt like a great place to meet up and talk. I would recommend this place to have a causal meeting with some great food and drink options. Thanks Five Guys for being understanding and providing great food. read more

First bad experience with 5 guys tonight, but makes me not want to go back to this location at least. Ordered 2 burgers and an order of Cajun fries... watch the guy working put in clearly unseasoned fries into the bag. I give him a chance to correct it by asking as the bag is being handed over to me... "these are Cajun fries, correct?" Employee says yes. I figured I'd trust it then.. so went over to grab ketchup and decided to make sure my order was correct, and as I suspected they were not Cajun fries. I brought it back to the counter, told them they clearly weren't Cajun fries and that's why I also double asked, employee just says "yeah it happens". I wouldn't have cared honestly, but it was the fact that he clearly knew what he was doing and lying in order to be lazy hoping I wouldn't have noticed before leaving. Makes me not want to go back here again. No excuse for pure laziness. Order #13 12/27/2021 8:38pm. Individual was a taller skinny black male wearing pink crocks read more

Guess it was 6 guys after I walked in. (**baching**) Huge fan of this chain. Always a good burger. This location is nice, slightly more seating than some of the others I've visited and not nearly as cold(not sure why but I feel like they keep these places at like 55F). 5 stars for the burger. Definitely one of my favorites. I love that it's just a set price and you pick your toppings. Create a new burger every time....262,144 different combinations, maybe I can try them all. I have my standard(ketchup, mustard, mayo, mushrooms) but it's fun to experiment a little every now and then...it's like a Subway...for burgers. 3 stars for the fries. I know, I know, everyone loves these fries, but I'm not impressed. I'll eat some of my wife's when she orders them, but I don't bother getting my own. NOTE: For the average person, 1 order of fries is enough for 2 people. They fill up the container, and then dump another scoop into your bag. Plenty of fries. (Also this is from my standard review of all Five Guys, I'm starting to warm up to the fries a little more nowadays...this location in particular is slightly better than the rest I feel). read more

Absolutely delicious. I have always been impressed with the taste of their hamburgers. The fries are simply potatoey goodness. They don't skimp on fries, that's for sure. My husband and I share one order of fries. All the toppings you want on the burger for the one price? YES. The service is quick and I've been very pleased to see all the workers interact well together. The restaurant is clean and I always see staff cleaning, sweeping, or restocking. Well maintained. read more

We usually order to pick up on nights when craving a burger and we are short on time. The burgers are huge and taste better than other typical "fast food" places. The fries are hit & miss as far as being hot/fresh vs room temp/soggy. I love the fries when they're fresh - a little crispy on the outside and soft in the middle. Fry servings are huge as well. One serving is usually enough for our family to share. I appreciate the ease of their online ordering. I do wish this location offered shakes as they show in their pictures but do not actually serve. read more