I am a fat guy and I love me some fast food burgers but due to doctor's orders I do not do as much fast food, particularly ground beef :(. I had always heard that Five Guys was the best but I am usually not in the area. Today I was, saw there was a Five Guys at exit 14 on I-270 and so I decided to treat myself. I have been VERY good lately - steamed or raw veggies and chicken or fish (never fried) every night for a while now. So I deserved this... I hate fish.
I love the set up - made to order burgers and fresh cut fries with all toppings free and among them GRILLED ONIONS!!!! YUM!!! And there are a ton of toppings to choose from. Now I realize I am cheating so I went with a single (either single or double, w/ cheese or w/o), no cheese and all top row toppings (you have to ask for those in the second row) with Med Fries and their small drink. Got my receipt, got me some FREE peanuts for an appetizer (great idea!). But first problem I experience is that the hi-tech soda fountain is out of my brand (Coke Zero). Ok, I can overlook that. Got me a Diet Cherry Pibb (awesome soda selection but you have to be an IT guy to operate the freakin' machine). Be prepared the cost is not only HIGH, but insanely high. $12 for burger med fry, and drink. I can only imagine what feeding a family would cost! They should have a small loans counter to help the customers spread payments out over a 12 month period!
So I am getting it to go and am munching my fries on the way home and the smell is driving my dog INSANE (he goes with me just about everywhere because... he's a good boy!). Tons of fries and more in the bag - love it when that happens, you think your out and the then BAM!!! More fries!!!
I get home and let the dog out and unwrap the burger, wait a little bit for the dog to want back inside which won't be long because he knows what time it is! He knows I am getting ready to smash this burger. A quick pee and he turns right back around and darts to the door! I am surprised. For all of the toppings, they are all still on the burger and it is wrapped up tighter than security at Ft Knox. By now, though, the bun is soggy. Someone above suggested getting everything as side orders and assembling it when you get home. Good idea.
Here is why it is 2 stars - bit into the burger and it is just as red as can be. They advertise on their in-store signage that all burgers are well done and this one was not even close. Could not eat this - E-Coli is REAL people! Ground beef needs to be well done or at least 165 degrees on the inside.
Now if I could, I would give them two stars with a thumbs up because I called them up, explained the situation, and they first asked me if I was sure it was their store and after I went through their verification process (basically convincing them that I got the burger at that location), the Manager was happy to put me in for a credit for another meal (full meal - great incentive to return) at my next visit, just come in with the receipt. Good customer service, not great but good. So I will go back and I will get me another burger and if everything goes good, I will write another revue and I will give it a a better rating. read more