Nope avoid this location. Burger is cold fries were cold. Bun was destroyed. We were also charged twice. Avoid this location read more

Timely service, good folks and a extremely clean area compared to most restaurants I go to. The food also was well prepared and served hot and fresh read more

Ordered food from their app. To be delivered. The delivery service they use Thur their app is DoorDash the delivery person Katherine did not deliver our food she took it to I have no idea where. Took a close up picture of it and put delivered. The text I got said she was having problems finding the place to call or text to help them I Called three times each time was hung up on. I texted exactly where it was but no response. Only response I got was a close-up picture of the food where you couldn't even tell where the place was that she supposedly left it. I called Five Guys and spoke to two different people was told by the second person that yes, they confirmed that she picked it up and they don't know what happened and why she didn't deliver our food and I'm supposed to get a full refund on that I'm still being charged for food that was never delivered . Still waiting for my bank to show that I'm getting the process of a refund happening. I cannot say how the food was like. I said nothing was delivered so no idea if the food taste good or not. read more

Just wow! My first time coming in here...and my last. I was literally in the order here line and all they kept asking me was are you picking up? I said no I want to order more than 3 times . Guy with pony tail seemed like he didn't want to take my order... no customer service at all.. I will stick to in n out , I should had known better. Avoid this spot .. go down the way at the Habbit read more

Highly anticipated arrival in the region. Unfortunately this Five Guys didn't hit on all eight cylinders on our first visit to this new location. First off the building itself is sort of obscured. It's kind of a hole in the wall placement. Secondly the staff on this late Friday afternoon was uninspiring. I'd say flat. The young lady at the register looked beyond bored. The young man assembling the burgers actually looked hostile. No smiles, greetings and no hurry in his bones. I watched him wrap the burgers in slow motion. Weird. Friday afternoon you should expect the manager to be in the place. If he or she was then this shop has a big problem. Finally the pricing. $7.50 for a less inspired burger than what I can get down the road at In-N-Out for half the price. With Habit Burgers in the same shopping center it is going to be rough going for this burger joint. The burgers were tasty enough but my wife and I both noted the small burger patty. There is a disconnect here. read more

Five Guys - Fast Food Near Me - Sand City, California

I've eaten at many Five Guys locations and this is the first one that I am crossing off my list. Three strikes and they're out! It's a new location and has a long way to go to meet Five Guys' standards. They are very, very slow. And did I mention that they are extremely slow? Also, they load the burger up with such a large quantity of add-ons that you cannot taste the burger at all. They messed up one of my orders. The next time they put so much relish on the burger that the bun was like a wet sponge. Personally, I don't think it's well managed overall. read more

The burgers are decent, like every other five guys. What's amazing about this place is the super friendly staff. As a brown guy, I don't always get the best of service in most places. But this place is truly brilliant. read more

Im hee having dinner with family and eating usual cheeseburger and fries great food. Fast serviced friendly serving. read more

Five Guys - Fast Food Near Me - Sand City, California

If you don't like being refused service by lazy workers five minutes before closing, pass this Five Guys up. We have frequented this location for the last couple weeks and tonight we had driven all the way to this Five Guys from Carmel Valley to get milkshakes (50 minute drive round trip) just to be told by a group of heavily stoned workers at 9:55pm that they didn't feel like making us milkshakes and they were going home. We told them that we literally drove 25 minutes to get there and we just wanted two milkshakes. They were so high and ashamed of their actions none of the staff could even look us in the eye. I am shocked that there was no manager here or no employee ballsy enough to do the right thing and speak up. It was obvious that they got high before the shift was over because it was slow, and then started closing down early thinking they were going to get away without any customers coming in. Almost all of the staff looked blitzed and they all knew they were wrong for what they were doing. As a business owner I can tell the night staff in here just does what ever they want and it's a shame. They refused service to a long time customer along with someone currently serving our country because they would rather get high during work and go home early. No wonder they were all so ashamed. I will be contacting corporate and providing the videos we have of your staff stoned out of their minds so they can see how you're allowing this restaurant to be ran. Also the staff had their masks pulled down while speaking to us and they had the door wide open and the open sign on because it wasn't time to close yet. read more

Five Guys - Two of the high employees with their masks down laughing about refusing service and not doing their jobs - Fast Food Near Me - Sand City, California

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Pitiful excuse for a five guys. This location continues to struggle with service and food quality, even before the pandemic. Last night was the finally straw. I waited 20 minutes for my order, no one in the restaurant. Ordered all the way burger and fries. Upon getting my to go order, the employee told me he made fresh fries for me. The fries were lukewarm,limp, and oily. The brown bag was saturated with oil. Burger was just patty, bun and cheese. I had even given a tip because I know how hard it is right now for food service workers. read more

I was told to come in for an interview at 2:00 pm today. When I got there at 2:00 pm they told me to wait for the manager to come and bring me to the back. A crew member came out and told me that at 1:55 pm, 5 minutes ago they were not hiring anyone. I was baffled and crossed that I was lied to and was not given a fair chance because of something I couldn't control. I waited three weeks for someone to get back to me and when they did, they didn't follow through on what they said. I will never apply or eat here again. This place does not care for people trying to make it in the world. read more

So tonight I made an order in person paid and left, I had grab some things while I waited for my order. I came back maybe 10 mins later got my order took it home, once I got home I didn't eat it right away. Long story short I expected my burger to be soggy once I opened it up and I may say this Melvin you did your thang, my burger wasn't soggy at all, thank you for making the very best little cheese burger all the way I've ever had. Tell your boss you need a raise, a very happy customer. read more

Usually good burgers, good milkshakes, terrible fries. This specific five guys struggles with service and speed, however, given how long it takes to get food at in n out, I find this to be my go to alternative. read more

They were understaffed so I don't really blame them but I have a 45 minute lunch break and they took 30 mins of my break before I got my food, I was contemplating asking for a refund. Again, I understand the staffing issue but 30 mins is a little ridiculous for a plain burger. read more

Five guys finally opened in seaside! Did not realize the cheeseburger had two patties ha. Basically had to peel one off felt like a waste. Like all the toppings options such as the mushrooms that was good. The fries were good and crispy. Fast service. Kinda pricey and full of calories. Not sure if peanut oil is better or worse. Overall good burger though and clean facilities. read more

Five Guys - Fast Food Near Me - Sand City, California

Mediocre burger. Terrible fries. Shake made this a two star. Ordered through DoorDash. Got it here quick and it was still warm. Hats off to my driver. In-N-Out is cheaper and a better experience. read more

Went today and employees who were working today Gave off really good energy. Happy and kind you don't get that feeling often when going to a fast food restaurant. As for the food I've only ever gotten the veggie burger and I love it every time. I'm mostly writing this review for the employees who were working on June 14, 2022 at about 12:30 you guys rock. read more

I've been to about 10 different Five Guys and this one was by far the worst. The fries were cold and soggy. The soda machine mixture was way off. The milkshake, which they initially forgot to give to me, was virtually melted when they gave it to me. The burger was ok. However it was just not a pleasant experience all the way around. read more

Worst. Five Guys. Ever. They couldn't get my simple order right. I won't be back. I'd rather drive to the one in Salinas.

This five guys was just as good as any I've been in before! That being said... thanks for continually keeping the standards high! And the potatoes fresh! Great food. read more

Review from my 10 yr old nephew and 7 yr old daughter: "The milkshakes here are good, so it made my day and it gave me a happy face " "Oder the Oreo cookie shake, it's the goodest thing in the world" read more

Good hot food but my boyfriends burger was wrong. He was suppose to have a bacon burger and there was no bacon on it :(

What a disaster! First I go to wash up in the restroom and the soap dispenser was off the wall in the sink. An employee just walked out. After waiting about 15- 20 minutes an employee called my number with my shake. They were out of chocolate so I settled for vanilla. The shake was like milk no thickness and the employee just said that was the way it was, what? Then I hear numbers being called out and wondered what happened to my order and they said they had already called it. Never heard. The hamburger was good but the fries were over cooked and so greasy, yuck! Exchanged my shake for a soda and the carbonation was out. Oh yeah they also had no ketchup in the pump. Disaster. Will not return. The employees didn't seem to care in the least at all my issues. They were busy talking and showing off. read more

Went into this location for a DoorDash order and waited over half an hour and still have yet to get my food for the person's order so I had to cancel the order and leave.. everybody come back to work and stop collecting government money we all need people to work!!! read more

Terrible experience tonight at Five Guys in Sand City. It was my second time going since the new open and I figured I would try a call in order. I get there, pay, and wait for my food. I wait about 15 minutes until someone finally says something to me. Meanwhile, there are about 8 employees standing around doing nothing. My food had just been sitting there waiting and they 'forgot to make the fries.' Came home to a soggy burger and fries. Bad service. Bad experience. Bad management. Save your time and go to In-N-Out. read more

Pro: Great burgers and milkshakes! That being said--and a deal breaker-- Con: Lack of cleanliness in eating area is consistent. Every time we've dined in, clean tables are far and few between. Trash cans overflowing and spilling out. Gross! Makes me wonder what the kitchen/cooking area must look like. read more

Please note this review is not about the food (as I did not actually eat here today) I have always been quite happy with the food at Five Guys and have been a regular customer since the Sand City location opened, visiting at least twice a month. I am also one of your wheelchair-using customers. While I can drive, I cannot walk so normally I use my wheelchair and public transportation to get around and shop. During and as a result of the pandemic I am no longer quite as comfortable in the close confines of public transportation. I was grateful for those businesses offering curbside pickup and will continue to shop with them. Sadly, Five Guys seems to have abandoned the curbside option even though they still display a sign in the window to the contrary. One can no longer choose Curbside as an option when placing an online order and I was told over the phone that they cannot take curbside orders over the phone. It's a shame really because I was ready to drop $20 for a hot dog lunch. Oh well, back to the nearest drive-thru..... might become habit forming. read more

I​ finally succumbed​ to this place's hype last evening​. ​Meh! Nothing special, just an overpriced ordinary burger. The fries were limp, and the shake was half the size you'd get at R. G. Burger in Carmel. Let's just say that R. G. Burger has nothing​ to worry about. read more

No onion rings was much better in DC on east coast and hard to compete with in and out or burger king.hoping however once they get going the quality will pick up.but better than oatmeal burgers at mickey d's so that is something positive will report back in 90 days. read more

Tonight was my first time coming here and was really excited based on the good reviews. And I got tired of eating In N out.. so I got 2 little bacon burgers and regular size fries and my total came out to be $17.47. Those are just for 2 burgers and 1 fries. No drink included. This Young lady at the register was very rude and uneducated, when I politely asked about what is 'five guys style fries' as this was my first time. And she just said 'what?' As she was rolling her eyes made me feel like I'm some kind of idiot. She had long gross fake nails and was complaining how her nail broke to her co workers instead of turning around and acknowledge me to ask to pay. Their burgers are good but not $6 worth. You can make better burgers at home and fries are better than In N outs. But I would not come back because it is over priced and their employees are not properly trained. Very rude and unpleasant. read more

Just came home from Five Guys in Sand City. The food was great as usual. We are from Fl so been in other stores there. I'd much rather have good food and pay a little more than have friendly service & bad food. The workers were fine. Place was clean . read more

Really good burgers they really have that homemade taste. Generous amount of fries too , I ordered the Cajun fries and boy were they delicious! DO NOT ORDER A LARGE FOR YOURSELF unless you want to take them home you will not finish them !! read more

The food is decent but they consistently get my order wrong, grilled mushroom and grilled onions aren't the same thing... today we got soggy fries and that's one of the things I usually really like here. read more

They messed up order. Burgers r the size of a silver dollar and way over cooked. Cajun fries u might as well dump cayenne pepper in your mouth. Way overpriced for the little meat. read more

Five guys burgers are usually always great along with the fries. Maybe they weren't in the groove with it being busy but I was very sad to discover onions that I had not asked for in my burger. Luckily I'm not allergic or anything but biting into the distinct taste of onion halfway through my burger definitely ruined it for me. They are also extremely heavy handed when it comes to seasoning the fries, we couldn't even enjoy them b/c it was literally like a bag full of seasoning. read more

This is one of our favorite spots to eat. Normally everything here is really good but Tonight was not a good night, the fries were overcooked by a lot and the burger was not seasoned. read more

We ordered from Five Guys through Door Dash. We set up our order to be delivered at 6:30. Our food was picked up at 5:55pm. We live ten minutes away. Our food showed up at 6:59pm. It was in a car an hour and five minutes. We called Five Guys to see if we could bring it in to be remade...because no one wanted to eat it. We thought that would be fair since Five Guys has chosen to partner with Door Dash. When we spoke to the manager Clay Forsyth, he let me know that we would not get new burgers and if we didn't like it, we shouldn't order from them again. Wow. Okay. No problem Clay. We won't. read more

I specifically asked for bacon cheeseburger, they gave me the complete wrong thing. No cheese and I could say the "quality beef" slogan they go by is completely false. McDonald's makes a better burger. Absolutely scum of a "restaurant". Never coming here again and telling everyone to run away. I forgot to mention the kitchen is disgusting, they have no idea how to run a kitchen. read more

Save your time and money and go to In and Out Burger or SmashBurger! These burgers were tasteless and luke warm ..not to mention the $8 price tag just for this american cheese ( which is barely melted processed fake cheese) and canned mushrooms for this burger. Plus not enough seating. The peanuts were tastey though. read more

Yes! Five guys finally opened! I am getting my car detailed, look for the review in a bit, and walked over here. Super duper friendly awesome service with great burgers the way you like it. I always get little because it's big enough, peanuts are unlimited and the Cajun fries are spicy hot! Love this place. read more