I work for a delivery service--by and large, most people, most restaurants are super nice, professional, and prompt. Not Five Guys, not by any stretch. This location is a mess. One, the order was 15 minutes late--that impacts my customers, my earnings, and my ratings. When I "dared" ask how long, I was told and I quote, "we're working as fast as we can." You can see everything they are doing, and they were in no hurry, believe me. Two, they don't have a station to pick up online/to-go orders, so I had to wait in line. Restaurants that do it right--e.g. McAlister's, Snappy Salads, Zoe's Kitchen, etc.--they have a special spot for us. Three, attitude from overworked staff is entirely unacceptable. If you hate your job, go find another one. We work hard--we bring you a ton of business and we should be treated like other customers. We use word of mouth and we can leave reviews just like this one. As a customer, I would never visit Five Guys anywhere. As a professional driver, I have the power to decline deliveries--and you can bet I will. read more

The cashier used the same gloves to handle the food. Bun was small and soggy and the fries were soggy too. The floor was quite dirty with crumbs. Food is overpriced for how much you get. read more

Just went for fries. Ordered the small. It was huge! Definitely enough for 2 people or 3 regular eaters. Got them extra crispy. Really good. Will definitely go back. read more

Definitely a tasty burger with a hint of crispy edges on the patty. Pretty much the way I like it. Delicious shake and pretty delicious fries with the Cajun seasoning. My only issue is the price, otherwise worth the stop. read more

Five Guys - Bacon burger with jalapeños, grilled onions, grilled mushrooms, mustard and hot sauce. - Burgers Near Me - Plano, Texas

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Burgers and fries were good. I just didn't know that the larger burgers came with two patties. If you just want a normal burger, get the smallest one they offer. I do love how you can add any topping extras to your burger for free! read more

The food is expensive but good. The restaurant was empty but well staffed. There was absolutely no excuse for the dirty tables and floors. Gross. read more

There are some things I just don't understand. Why would you work at a restaurant, use the restroom, and not wash your hands before returning to work? But they do that here or at least one of them does. Why would you keep a restaurant in Texas in the summertime above 80 degrees? But they do that here. Why would you serve a hot dog on a hamburger bun? But they do that here too and it wasn't even as good as it looks. Why would you serve limp soggy French fries? They do that here also. And finally... why would you pay sit down dinner prices for food that really isn't even as good as many fast food competitor? I did that here and I don't think I will again. But hey at least they have peanuts, I guess. read more

Five Guys - Burgers Near Me - Plano, Texas

Their burgers are excellent always on point fresh fries drinks pretty darn quick mouthwatering and made hamburgers read more

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Good, but EXPENSIVE. It costs $25 for me to eat lunch here. For that I could eat at a nicer restaurant.

Going, going, gone down hill... I was so excited when this place opened, having been a huge fan during travels. We ate here quite often when it opened. The last three times we've been, twice they literally seemed to forget I'd arrived (online order, pickup in advance) and this last time, the $6 big fry was barely two servings (remember they used to overfill the cup with copious fries in the bag? Not any more, you get a cup.) I do love the flavor of the food, but I'm tired of making excuses to my family for crappy service, and this last time spending $48 for four burgers, fries, and two kids left wanting more?! We're moving on. read more

dez and mario are amazing!! very friendly and the food is always cooked to perfection!!

A bunch of people had told me to try Five Guys and I hadn't been wowed by their endorsement, however, we were in the area and decided a burger sounded good so we ended up here. First off, the ambiance is a little lack luster, it's like a steak n' shake but they didn't really take as much time to finish out the whole decor. It's got the red and white motif going on. So we order our hamburgers. The first question, I'm sure from each Five Guys noob is "what's the difference between a little hamburger and a hamburger?" The difference is one patty. The second question I'm sure they get, "How big is the patty?" It's 3.2 oz. That's 1/5 of a pound. I guess it's nicer to have a choice of a smaller burger and be able to get a bigger one if you want. It just seems SO small. As some other people have mentioned, if you get a hamburger (that's with two patties), you will inevitably get two overcooked patties rather than combining the two for one properly cooked patty. Because I had a late lunch and I was about to go work out, I chose the nothing burger, I mean, little burger. I got everything a normal hamburger comes with, lettuce, tomato, pickle, sauteed onions and ketchup. Of course, I was informed that they had run out of pickles. *sigh*. I did get a small fries. The Wife also got a little burger. Then the wait. It was a long time. A lot longer than I expected. Of course when they called our number, the guy still took another minute to get our food all bagged up. Just call our number when you're done, not almost done. So the burger was alright, nothing particularly special about it. The one thing that stood out was that the sauteed onions were just oily onions. There was nothing really sauteed about them. They had just been kissed by the grill and then put on my burger. They essentially were just raw onions. You may as well not even offer this choice, if they get served like that. Especially since it took so long for our food to get served. No excuse. The fries, were actually the highlight of our visit. They are fresh cut and they're normal sized fries, meaning not shoestring and not steak cut. They were probably the best fresh cut fries I've ever had. And the small, came with a huge amount of fries included. I would have said they were a large fries, had it been another place. 1/3 of the fries wouldn't even fit in the cup they came in. Just tossed in the bag with everything else. They have that touch screen drink dispenser that gives you ever flavor of every drink it dispenses so you can get cherry vanilla Dr. Pepper if you want. That's a plus, I guess. So, there are definitely better places out there. Probably wouldn't come here again. read more

Seems like every time I talk to someone about great hamburgers (which happens literally all the time, at least a few times a day, trust me) they always mention Five Guys. But why Five Guys? I asked myself this same question after eating there for the first time earlier this week. Maybe it's just me, but doesn't Mooyah sport basically the same concept with better food for cheaper? Maybe it's just me, maybe I'm the crazy one, but I just don't get the hype. Or maybe Five Guys just isn't that good. My burger was surprisingly tasteless for using all those fresh ingredients. Not a juicy bite in the whole thing, which should happen at least once considering the two patties. The bun was straight out of a pack of Ms Baird's. It wasn't awful, but I'd rather have a Whopper and save the extra $5. Now the fries are something to write home about. I don't know how they do it, but each one is a little crispy on the outside, a little mushy on the inside and salted to perfection. You can taste the freshly cut potato in every bite. The only problem is that even if you order the small portion they give you enough to feed a small family. Getting the large portion is right out. Throwing your money straight into the trash would be less wasteful. Five Guys is the epitome of the 3 star establishment - I wouldn't sit it out if a bunch of my friends were already going, but I wouldn't ever go on my own account. At least now whenever someone brings up Five Guys I can say I've been there before suggesting somewhere else. read more

Cajun fries are good. We threw away the burger and veggie sandwich after 2 bites and left. The atmosphere is depressing. Nothing intimate or adult about this place. I actually hate it. The sandwiches looked like someone sat on them and pretty much tasted like it too. Good god, how does this concept work. Yuck. read more

Five Guys - Veggie sandwich that I threw away after eating the pickles and having 2 bites - Burgers Near Me - Plano, Texas

Extremely slow for average burger. The fries are pretty decent. Overall, not really worth the time. Twisted Root and Smashburger are significantly better. read more

My visit to this place was, in a word, OK. It was freezing when we walked in. I had to return to my car in order to get a jacket to wear. My bf and I ordered our food and sat down to wait. I will agree with Nichole...the place was really loud. The music was loud, the cooks were shouting things to one another, and the guy calling out people's order numbers was so loud, he was downright distracting. My burger was well-cooked and tasted good, but I was kind of disappointed that all you could get cheese-wise was American. At least Mooyah gives you a choice of Swiss or Cheddar, along with American. The fries were good, but not fantastic. We paid $17 for a junior burger, a regular burger, two drinks, and one order of regular fries. For less money, I can go to Whataburger and get two combo meals with fries, and the burgers are just as good, if not better. I don't really understand the hype behind this place. I just didn't find it to be that impressive at all. read more

Occasionally I'm in the mood for five guys instead of In N Out...not often but occasionally. This location does not do cheese fries when a lot of five guys will. The fries here seem to be hit or miss...sometimes I'll get the charred little tiny pieces at the end of the batch which is kind of bogus. Make a new batch of fries if you've got one more customer than the last batch would have provided. It also annoys me that they keep one door locked without a "use that door" sign and I never remember which one it is. I recommend the hot dogs here if you haven't had them. They're pretty great. Also always remember to order a LIttle Hamburger. I'll never understand why five guys insists on calling their double patty burger a "regular hamburger". They serve coke products including coke zero, dr pepper and barqs. In N Out has better Dr Pepper. read more

Finally went to this location. I have been a big fan of Five Guys ever since I first tried it in Washington D.C. The burgers are simple but the ingredients they use are really fresh. Kind of like an In-N-Out (my favorite), but just greasier... which is not a bad thing. I love the fries here, especially with the cajun seasoning. Note (or beware, for some people) that they use fresh potatoes for the fries, not frozen. The fries will not be as crunchy as your local McD's fries since they are fresh, but I think the taste is far superior. Love how they always pour a little extra fries in the bag. Just remember that the regular burger has two patties, and the little burger has only one. read more

The burger here is the real star. I had a bacon cheeseburger and the bacon was actually crisp, not the limp fascimile you usually get at a 'fast-food' place. The veggies are fresh and crisp. The fries are very good, just crisp enough on the outside and soft on the inside, fully cooked. The regular should be enough for anyone, as they place your burger and fries in a bag, then scoop extra fries on top. There are shelled peanuts to munch on while you wait. My one complaint is the drinks. The ice tastes nasty, dirty. The fountain drinks have the same dirty taste. Is it the local drinking water? I had the same experience at Love and War in Texas up the road on 75. I tried the Barq's rootbeer, Cherry Coke, and Powerade, all have the aftertaste. I will bring my own bottled water next time I visit. I don't understand the noise complaints. Do you think you're at the library? Where can you go these days without some noise? Music plays for "ambience" anywhere you go. People talk. The workers work; communication is a big part of that. Do you want your order wrong? Will whispering help? Come on. Get over it. read more

I would've given Five Guys 3 stars because it's a pretty good burger, and the fries were true greatness. But I've got a problem with a place that, at the end of the day, seems like it's trying too hard to create atmosphere with bits (and charging proudly for it) instead of just cranking out great burgers at a good price. Case in point: When you order your burger, the cashier turns around and barks it back to the grill. It's distracting and unnecessary. The whole time you're waiting for your meal, the folks behind the counter hoot and holler and call out numbers and generally make a ruckus. Again, it's just a bit, and totally not needed. This is not a place to go if you want a quick slice of peace and quiet on your lunch hour. Maybe I'm just getting old. OH, and WTF is with the free peanuts??? Maybe it's their way of "adding value" and "standing out," but it makes zero sense to me - and probably justifies their padded pricing. I keep coming back to that, don't I? But enough about the place... how's the food? Well, as mentioned, the burgers are perfectly serviceable. The standard burger comes with double meat, and stuff like grilled mushrooms and onions are free - so that would seem like a good deal. Right? Well, hold on there pal. My bare-bones order of a standard cheeseburger and a large tea came to a whopping $8 - and that's sans fries! Yikes... Luckily, my lunchmate got fries so I was able to steal them by the handful. And they are fantastic! Perfectly crisp on the outside, nice and meaty on the inside. They advertise fresh-cut and I don't doubt this one bit. However, I'm still left wondering about their proud pricing. Go ahead, call me a cheap bastard, but in terms of sheer value, Five Guys is a loser. Will I go back? If I'm stuck at the office and looking for a quick burger, probably. Can you do better? Heck yeah. If you're looking for a great quick burger (I hesitate to throw down the "fast-food" card), go find a Burger House, or Jake's. Both are much better burgers at a much better price. read more

Excellent service great environment and food will always come to this location. Everyone always has a smile on and is very polite. 10 out of 10!! read more

Extremely overpriced. A Baconburger, Jr Bacon Cheeseburger, 1 large fry and 1 shake should not cost $40. Everything tasted okay, but for that money we could have run to the grocery store got a steak, salad, and potato. It's just crazy. read more

In and out over five guys? Heck yea This is have gone real bad sincr the first day i had it. Last time for this place probably Reason: person who took my order cant even communicate with me, make me a wrong order (i can be okay with wrong order) but put pickles (ask for no pickles) on my burger is just like put a period on the relationship with me and this restaurant. Note: this is not a first time read more

Delicious burgers. They can be made any way you want them and have a huge variety of topping choices-- including grilled mushrooms, which are my favorite. Cajun fries are really good and a small order is HUGE. Definitely enough for two people to split. Definitely a must try! read more

I'll make this kind of short. The burgers were greasy. The lettuce and tomato were not fresh. The cheese looked like sliced velveeta fake cheese. The fries were soft and mushy. I was really disappointed. On top of all that it made my stomach sick. Yuk. read more

If i could give them 0 stars, I would. They served up a burger with foil inside and cheese melted all over it and i ate a bite. Im pretty sure foil isnt good for you. Then when i took the burger back, they tried to make it seem like I put the foil into the burger. Why cant people just own up to their stupid mistakes and apologize, instead of blaming others for their stupidity. Smh. Will not be going back to this place. Dont forget to check your burgers for foil, or it may just kill you. And we dont want you to die from eating a burger. That would be just tragic :) read more

We have been here a few times but it had been several months so decided to run in for quick lunch. My husband and I each ordered the "little " burger, shared sm order of fries, and each had small drink. The bill was over $24 which I think is too steep. The burgers are good but there are several burger places around that are just as good and nowhere as expensive. Fries are plentiful but who really eats that many? Drinks are close to $3 each for tea or soft drink. The music was obnoxiously loud...and I like loud music. Absolutely no way to have a conversation at the same time. I think I may just choose another burger place in yhe future. read more

It's like 85 degrees in the restaurant and it's pretty nasty dirty in here. I don't care how good this burger tastes, no way I'm coming back. read more

five guys is pretty flippin sweet! You get your choice of burger or switch it up and get a dog. The fries are made in house and a regular sized order is enough to keep me and my hunny happy. I usually go with the junior cheeseburger (1 patty) and he goes with the standard bacon cheeseburger (2 patties). Did I mention that all other toppings are included with your burger allowing you to design your own frankenburger. Also they have peanuts available for you to munch while you wait for your meal to be ready. Ive been to this five guys at least twice and they've done a pretty good job each time. read more

This was an incredibly lackluster experience for me. After eating there, I don't get the appeal of Five Guys in the least. We both ordered a small cheeseburger and an order of fries. I only added fresh jalapeno slices to mine (not a fan of veggies on burgers... I'm weird like that), and DH added quite a few options though they were out of pickles today. I unwrapped my burger to find exactly what I would expect when I unwrap a McDonald's burger wrapper: smushed sesame seed bun, super thin patty, and a thick slice of melted processed cheese. The taste was also extremely similar to me, though the fresh jalapenos were great. Did I really just pay $6.50 for a burger that would have cost me $1 at McDonalds and tastes almost identical? Apparently I did. Fries were meh - too thick for my personal taste and not enough flavor for me. Service is good and food comes out hot, but I just can't imagine ever paying these high prices again for the food they sell here. There are so many great burger places in the Dallas area, and Five Guys just isn't one of them. read more

waited for 20+ minutes for 2 burgers. when we finally got them, the burger meat was crumbled and falling apart. asked for grilled onions and mushrooms. no mushrooms and the onions were raw. for $20 i expected a lot more. read more

This place was actually pretty good. I got here a little before closing and the burger was well cooked. The manager was patient with me when I misunderstood him about adding sides such as tomatoes and lettuce. I would come back here before closing. read more

Sooooo sooooo good. Always my favorite fast burger place. I get grilled jalapeños in my burger and it's delicious!! Definitely get fries Cajun style. Get small because they pour another cup full in your bag so you basically get a large. I highly recommend this place!! They cook their food in peanut oil though.. so if you have a peanut allergy, stay away!! read more

I absolutely love this place. I think of myself as a burger/fries connoisseur being a guy. This place does it RIGHT. I really can't say enough good things about this place and everyone I bring is an instant fan. The burgers are top-notch and the toppings are super fresh. The fries are amazing, get the Cajun. read more

Yeah, I don't know. Five Guys seems to have a devoted following, and I will say without hesitation that their burgers are as good as anywhere, and better than most. If I were rating the burger alone, it would be five stars, easily. It's also not a cheap burger, and the available toppings aren't particularly exciting. You can have any kind of cheese you want, so long as it's American. The fries aren't bad, but they're not anything crazy, either. And if you'd like a shake with your burger, I hope you brought one in with you. And no wifi, which probably only bothers me. The atmosphere is fine (as long as you enjoy a decor based exclusively on "aren't we swell?" awards and articles) and the peanuts are a nice and addictive touch. But for the money, you get a good burger and not much else. That might be all you're looking for, and if so, Five Guys is your spot. read more

The food is delicious. It is definitely more vegetarian friendly than InNOut. The Cajun fries are a must. They just need to clean their tables . It was hard finding a clean one read more

Five Guys - Cajun fries - Burgers Near Me - Plano, Texas

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Had a bad take out experience here once before but thought we'd give it another try. Well it was a mistake. Our first order was take out and when we got home the order was all wrong, I mean not even close. The second time we visited here we decided to dine in. Our receipt says we ordered at 1:37 pm, it was a Sunday and not very busy at all, there was no one in line when we walked in. Well we finally got our order at 2:16! Thats 39 minutes for "fast food" and of course the order was wrong. One of the burgers had cheese when it wasn't supposed to and we asked for grilled onions and got regular. We asked to speak with the manager or supervisor and she never apologized, she just said all the employees are new hires. We won't make this mistake here again. read more

Great Burgers! Meat is juicy and tender. Cheese melted and hot. Add on/Ingredients were crispy and fresh. I'm not much of a French fry guy tho. Reviews that say the floor is dirty, it's because of the peanuts customers shell. Cashier yelling, that's part of the ordering process. They even have those updated Coca Cola machines with all the flavors,mmm! read more

I placed an order 45 minutes before closing time thinking the food would still be fresh but boy was I wrong. I ordered online for pickup and got a little hamburger with lettuce, tomato, grilled onions, grilled mushroom, and ketchup with little Cajun fries. I was initially extremely excited for the food because the employee gave me a large Cajun fries instead of a small for having to wait some, so I hurried on home. After opening the bag I found the fries to be so over seasoned that I could not eat them. The grilled mushrooms were dry and crunchy and the grilled onions were basically still. I paid almost $10 on this meal and barely even ate a fifth of it. I absolutely love Five Guys but I won't be coming back to this location ever again. read more

I like these burgers because they do taste fresh and I haven't come across a piece of bone or gristle in their patties like I do at the big chains. Quite a bargain a Five Guys, although I've been there a few times, I've never just seen 5 guys behind the counter -- It's usually 4 guys and 2 gals, or 7 guys and 1 gal. They do a lot of yelling in the open-kitchen concept. 1 Guy: "Door!" 1 Gal: "Got it!" 1 Gal: "One Patty!" The other thing I totally dig about this burger joint is they use FRESH jalapeños all sliced up and griddled (if you request Jalapeños). This fact alone makes me a fan. What a refreshing kick. read more