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Five Guys

2.7 (18 reviews)
Open • 10:00 am - 10:00 pm
Updated 2 months ago

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3 years ago

Extremely long wait times for very high priced low-quality burgers. Definitely not what they were a couple years ago.

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Five Guys - A Five Guys cheeseburger, milkshake and regular order of fries sits on a table inside a Five Guys restaurant.

Five Guys

3.3(92 reviews)
1.3 mi•Oakland
•$

Came here for dinner on a Monday evening. I ordered the bacon cheeseburger and large cajun fries…read more Total came out to around $16. What's Hot - Free peanuts. Helpful and awesome! I was able to munch on peanuts while I was waiting for my friend, which was helpful. There is a metal scoop so that you can scoop out the peanuts (which are unshelled) without using your bare hands. They also provide small container for you to hold the peanuts. You could also take these peanuts with you if you don't finish them, which is convenient. - Portions. What I love love love about the fries is that they will scoop extra fries into your bag, which flows over the cup that holds your fries. I ended up having leftover fries for the next day. My bacon cheeseburger came with 2 meat patties, in addition to all the toppings I added on my burger- mushrooms, sautéed mushrooms, ketchup, and pickles. Their burger toppings come at no additional cost, too, which is helpful. - Quality. My cajun fries were definitely spicy and had a kick, which was yum! - Layout. It's a pretty decent layout. There are several tables and high stools by the window counter. - Service. Their staff are nice and helpful. I asked a couple of questions cuz it's been a while since I was last at a Five Guys. I also asked for an extra bag before I left so that I could hold my leftovers in a non-greasy bag. They answered my questions, were helpful, and gave me what I needed. - Location. It's in Oakland, which is convenient. However, because it's so close to University of Pitt, be prepared that this place can get busy with students. What's Not - Prices. Close to $20 for one meal and no drinks is pretty high. To be fair, their portions are pretty good. Just be prepared that a meal can cost you. That your burger toppings are free and that there are free peanuts may compensate for the higher cost of the individual items. - Location. The equalizer for the convenient location is that it can get busy. Additionally, this is not a place you drive to. Parking in this neighborhood is inconvenient. Walk or take the bus. - Cleanliness. Given that customers are shelling their peanuts and eating all their food out of the brown paper bags (which the food come in), it's easy for the tables and floors to get dirty. I didn't see any of their staff sweep the floor. I saw one of their staff come out and wipe a couple of tables once or twice. However, they don't appear adequately staffed to handle the restaurant at full capacity. Be prepared for there to be food droppings and whatnot on their tables. - Quality. Their burger was good, but not very flavorful. The taste seemed neutral and not seasoned. It's not bad, but I've had better. I like their cajun fries better than their burger. Put it this way, I wouldn't come here just for the burger. Final Answer Willing to come back, but I don't think their burger is their main attraction.

The cooks pants were low. His black underwear was showing. Milk shake machine was out of service.read more

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Five Guys
Five Guys - A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

Five Guys - A Five Guys hot dog sits on the counter in a Five Guys restaurant.

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A Five Guys hot dog sits on the counter in a Five Guys restaurant.

Stack'd - Chocolate milkshake - it was super thick!

Stack'd

3.7(291 reviews)
1.4 mi•Oakland
•$$

Ate here last weekend. The burger was fantastic! A lot of fries, that weren't really my taste, but…read morea basic meal will get you full. A good staple food spot. The servers were kind and attentive. There is a bar-like vibe, kind of cozy.

My friend and I are both people of color and we personally felt mistreated by this restaurant. I am…read morewary of labeling things as prejudice but I truly cannot think of any other reason our waiter treated us like this especially seeing how differently she interacted with other tables. We were served by a waiter named Cass. She was pretty rude while taking our orders but I thought I was just overthinking. We then waited for over 50 minutes for 2 burgers while some tables that were seated after us got their food first/at the same time as us. Our waiter was also checking up and chatting with other tables and never ONCE came to our table to check on us. By the time our burgers and fries got to us, they were COMPLETELY COLD. But at this point I was so hungry and tired of waiting I didn't even care to ask for a new one. I understand how hard service jobs are which is why I tried giving her the benefit of doubt but the situation just got progressively worse. As the check came, I saw that my waiter charged me separately for fries despite me getting the $12 short stack meal deal that comes with them included. She also charged me 50 cents for onions despite it being included in the 4 toppings. I politely pointed this out the fact I was still charged for fries, to which she says it's because I asked for "extra pickles." ???????? I was like why would that disqualify me from the deal......To which she said "Um did you not ask for extra pickles? I said that you can't have any modifications." She then proceeded to stare at me blankly for 7 seconds, which was extremely creepy and unsettling. I then asked for the manager who was nice and did help me remove the extra charge but overall this was a horrible experience. If you are a person of color I would not recommend coming here as there is a chance you will not feel welcomed. This is the first time I haven't left a tip in years.

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Stack'd - Inside the place

Inside the place

Stack'd - Fries

Fries

Stack'd - More seating.

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More seating.

Five Guys - burgers - Updated October 2026

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