Crappy food, over priced and rude service. The only thing good was the free peanuts. Won't return. Mixed up my order and finally corrected after I had to prove with my receipt that it was done wrong. Never stepping foot in here again. read more

I am a Huge fan! I love a place where you can get some peanuts while you wait for your food. They use peanut oil to cook their food as well. This place is clean, friendly, and good food. What else can you ask for? I am a fan of In N out, I think they have fresh burgers too. BUT this place blows them out of the water. The burgers are cooked right there in front of you, the ingredients are always fresh and good, I love the sign telling you where their potatoes came from today. A simply menu that can be extraordinary. You can hand pick whatever you want on your burger at no extra charge. My choice is grilled onions bacon and cheese. read more

I have been to five guys on several occasions. Love the burgers and fresh fries. On this visit the man running the register gave us great advice on ordering fries a certain way which saved me some cash and still gave my family plenty of fries. This isn't the cheapest burger joint in town but the food is good and fresh. It's a nice treat and a good break from the usual fast food grind. read more

Best fast food burger. I love In n Out, and I think this one is better. The topping choices are unbeatable, the Little Burger is plenty for an adult, and tastes really good. Fries are excellent, although I prefer In n Out's more. Coke machine is awesome. Coke Zero Cherry Vanilla is my personal favorite. Improvements: more condiment choices at the counter. Only ketchup available at the counter seems skimpy. Maybe decreases the clutter but different types of mustards, relish, maybe peppers would be a nice addition. I understand you can order it but I would have preferred to put the sauces on myself. Overall an super burger. read more

Yes. Yes, yes, yes. Burgers aren't complicated; they require only subtle touches to be incredible. Great quality meat, perfect coming temperature, fresh, wholesome additions, and of course a bun which isn't wholly sugar... Five guys gets every point right, and particularly at this location, I am constantly and consistently impressed with the care taken in delivering a product worthy of the high praise the chain already receives. Can't be beaten for value, for quality, for taste. Excellent. read more

This burger was decent but I thought pricey. The fries r excellent... recommend the Cajun seasoned. The best part about the burger is all the toppings they offer and they don't skimp on them either. Also very fresh fries get 4.5 stars. Very good service. read more

DO NOT ORDER BLT. I actually enjoy Five Guys for Hamburgers (their core competency), but my family went to pick up lunch and I wasn't in the mood for a hamburger so I opted for the BLT with no modifications not being aware it comes on a hamburger bun (was expecting traditional wheat toast or to be informed in advance) and apparently like 10 pickles??? read more

I know this is a popular place for burgers, but I am rating the hot dogs! The hot dogs really are divine if you're looking for a loaded dog! They offer everything you can think of for toppings and it really hits the spot. Their milkshakes are, of course, amazing, with lots of flavors to choose from. They are always busy but they staff well so you don't have to wait too long for your food. Highly recommend! read more

The burgers taste wonderful and the fries are great! They give you tons of fries, enough to share. The "Little Burger" is plenty too and the toppings are great for no extra charge. The location in Phoenix is more than a little crowded and hectic at lunch hour and parking is downtown parking so if you are looking for a calm, quiet lunch this is not the place to go. Prices are a bit on the high end side too. The free peanuts are a really cute touch! read more

Delicious food. Great service. They messed up our order once and made it right buy paying for our next meal and a milkshake. .. friendly staff... very impressed! # delicious #burgerandfries read more

When it comes to a satisfying and delicious abundance of calories, this is the place! The buns, the burgers, the fries are yummy! If you want to splurge on your healthy diet once and a while, do it here. I've never had a bad experience. The staff is polite, happy and eager to help fill your bellies! I like the soda machine. My husband likes filling up a sack with peanuts. The food is delicious and worth the extra expense. Yum! Yum! read more

This was my third time going there and every time I've gone, there's always people standing around for 30 minutes to get their food and their was no rush to get the food out. The food was all soggy and was not that hot when the food came out. read more

This was the first 5 Guys I ever ate at. A simple, high quality burger. Meat, meat, meat! I've never had a soggy fry here. Never order a large fry, only a normal one. You get enough for two hungry guys! Good service. They get the order right, 95% of the time. Do check at the display, though, as a dining partner got bacon when they didn't want it. Really busy, but lots of parking. Writing this review makes me hungry for one, now. read more

Just don't see how they'll survive...many better burgers and fries in the neighborhood and very expensive in addition to uncomfortable seating and blazing lighting....aaaarrrrrgghh read more

I used the online delivery service placed my order and never received my delivery. My credit card was still changed 45 dollars. I spoke with store and they blamed the online web site. They informed me that they always has problems with online delivery orders. Then I called the 1800 number and they tell me that they will contact corporate about this problem. I called back twice this week and they keep telling me that they will report to corporate office. It's been a week now and I haven't received any phone call from 5 guys and I'm still out $45 dollars. I would not recommend using 5 Guys online ordering service. read more

The Burgers were great but the French fries were very very very short on the order. I always thought you got a good amount french fries. I ordered a Large fry it was barely filled up to the to. read more

So one time my friend says.. Hey .. what do they serve at five guys? My response "Dick". I thought that was funny but I'm narcissistic . So I went here. It's too expensive. I can go to In N Out and get a double double a cheeseburger and a drink for the same price as I can get one bacon burger from this son of a bitch establishment. If money isn't an issue and all you care about is taste. . you should still go to In N Out over five guys. The fact is you can't supplement awesomeness with toppings. Five guys might think it's cool like that.. "Oh hey you get all these fking toppings with this 8 dollar burger!" Then I see my bill followed by an :O face by me. It's like the cashier glances at me and gives me the troll "Y U MAD THO?!" look. I ate this burger every single bite thinking about how much this cost me. As I am poor, I can't help but make calculations in my head constantly . It's all about value. Value is price and quality. That's all I care about until I'm rich enough to wipe my ass with Yen or something. Do you know how much a movie costs in Japan? 27 dollars. That's right. Anyways though. Avoid 5 guys, I don't care if some stupid food critic from the local newspaper gave them all these awards. It doesn't mean jack to me because awards are superficial and easily influenced. Kanye West has won awards, multitudes of them. This is the Aids of burger franchises. read more

I could not believe my ears! Almost 55.00 for my family of 5 to get burgers, 2 orders of fries and drinks. I felt like leaving but my whole family was hungry and standing there. Food was ok nothing special by any means. We threw most of the fries away as not very good. The place was so loud with the music so loud you couldnt have a conversation so we were forced to eat outside in 100 degree weather. Next time in and out!! Never again. read more

Went in this morning about 10 minutes after they opened. Team behind the counter was polite and helpful. My husband had a hotdog and I ordered a burger. Everything was fine with his order and we shared fries, which were amazing as always. I was disappointed when I poured a coke and it was more water than anything else. Got a sprite from the other machine and it was fine. Burger was good with the exception of a cold top bun that felt like it had been refrigerated and the cheese that was not melted at all. You know when you're just looking for a hot burger with melty, gooey cheese and you don't get it? read more

Came here as a recommendation from Mike A and yes it was as great as he said it would be. The burgers here are great, I love the casual atmosphere and set up where you pick everything you want on the burger. They have those new cool soda fountain machines and the burger was great, I just got the cheeseburger just the way I like it and the jalapenos still had the seeds so it had a great spicy kick. I will most definitely go back for more. The whole meal with fries and a drink was about $9 which is good for a quality meal. read more

On a good day, great quality, awesome Cajun fries and banana shake, even with the somewhat expensive pricing. But it seems like 4/5 times there is something I'm unhappy about with this location, usually the wait time, which is usually about 15-20 minutes or cold/underseasoned fries. I'll admit I keep returning with the hope that it's that 1/5 time, but I'd honestly recommend in-and-out, better quality/price/service ratio read more

They have a good burger but the fries, hot dogs and the fancy soda machine suck. The yelling out order numbers is out of control, it's annoying and flat out RUDE! You pay $45 at a burger joint to enjoy the company of family and friends not an employee that is yelling out order numbers. Turn down the music. Won't be going back anytime soon. read more

Every time I drive by this place it's packed. So we decided to give it a try. The burgers are good, big and you can get your buger your way. The fries are fresh cut and you're informed of where the potatos are coming from that are making your fries. A small order of fries severs 2 no problem. Can't go wrong at this place... Will be back for sure read more

I cannot for the life of me understand the hype with this place. The meat is unseasoned and all of their topping are so basic I could probably do a better job just cooking at home. There is absolutely nothing about this place that makes it worth going to and I think people need to stop jumping on bandwagons just because they can. read more

Good burgers but we feel we were shorted on the fries. For years... it was known that ordering fries would always yield a generous bounty of fries. Not here, not today. Three of us, large bag of fries, and.... disappointment. My wife commented about the fries... I was humorously shocked... took the bag to the counter to be sure we received the large order. Was politely explained that yes... sure enough... that was the large. Wow. $5.99 for fries and we leave not happy. We spend $38, enjoy the burgers yet... the lack of fries leave all three of us laughing. Humorous fail. They need to work on their customer skills... read more

I called ahead to order and 7 people came in after me and got their meals before I did. This is the 2nd time this has happened.

I was really craving a cheese dog and fries so immediately thought of 5-Guys. You guys really disappointed me again with bad fries. I'm not sure why you guys can't make crispy fries; the other burger locations don't seem to have this problem. I guess I'm a glutton for punishment, or maybe I just have high hopes, but this is the third visit in a row that I've been served limp, barely cooked fries. I come here at lunch time and don't have time to have them re-cooked. Is that the plan? Even when I ask if they can be cooked longer, I'm told by the nice staff that they're not allowed. I guess I'm done with 5-Guys. That's ok, there are plenty of burger places that do it right read more

I'm normally not opposed to greasy food, but I didn't like that my burger bun was soaked. Don't get me wrong, the beef and the fries were excellent. Service was quick, staff was friendly, and their soda machine is AWESOME. Anyway, I would certainly not mind trying this place again. read more

This was our 2nd time trying something new. We read the menu online, checked prices, and calorie count and thought it was worth a splurge. I think I read online that burgers are 3 oz so I got a double burger with bacon and cheese, small fries and a double cheeseburger and medium fries with two water cups and it came out to $30 which was appalling. The portion sizes were ridiculous although everything was tasty it left us feeling hungry still. I was hoping they would have some sort of combo meal that's why we drove there to check it out maybe it just wasn't advertised on the website. Nope you have to pay for everything separately the double burgers are almost $10 Fry's are almost $5 and drinks are almost $3 I think we got water. We went to fatburger two weeks prior and spent the same amount and got three times the amount of food and it was placed on a tray instead of packaged in a paper bag to eat at your table. I will never go back to this place in would not recommend it if you're on a budget. $30 is $30 no big loss. They should have some sort of combo meal and not charge you $10 for a dollar fifty worth of meat. Someone is rolling around on the floor laughing thinking I can't believe I came up with this idea to scalp people of their hard-earned money. We could have gone to Jack in The box spent half the amount and got double the food. My only regret besides going there is not taking photos to show how small the burgers are and how the fries are just thrown into a bag to eat out of like homeless people. Atleast fat Burger gives you like 3 lb of meat and they have sweet potato fries in a giant tray. Save your money and look for something better. read more

I finally stopped in here for the first time! First of all, the girl at the register was super nice about explaining the menu and ordering process for us first-timers. I also like the free peanuts while you wait for your order. I ordered a little burger with bacon and the bacon was fantastic. It was crispy and they were not stingy with it. My husband ordered a regular cheeseburger. He said the cheese wasn't that great. I like the fact that they are hand formed patties but mine was falling apart which was kind of annoying. The fries were really good as well and I would like to go back to try the cajun style ones. On a side note, my sister went into the bathroom while we were there and she said it was clean and smelled like cinnamon so thats a plus as well! Overall, the food was good, but nothing to die for. read more

One of these just opened by my house, and my husband and I were really excited to try it because everyone says such great things. I was so disappointed! I agree that the fries were limp, and I'm a crispy fry lover. The burger tasted good, but I felt pretty ill shortly after eating it. Not food poisoning ill - more like over-greased ill. I don't really eat fast food so maybe that's it, but I will not be returning. read more

My wife and I had lunch there yesterday. The hamburger was great, but the fries were limp, oily, and tasted terrible. I asked one of the employees who was wheeling a cart with bags of potatoes to the kitchen what they used to cook the fries. He told me peanut oil!!!! Then why were the fries limp, tasteless, and not eatable, when peanut oil should fry them crisp??? He looked at them, and said "I'll get you another order!!" I told him, "no thanks! You had your chance to get them right, the first time!!!!" This was my first time eating at a Five Guys, and probably will wait a long time before I return. In and Out is my place of choice!!! Chef Leonard read more

Why do you have to wait in line to pay for a phone order? Doesn't that defeat the purpose of ordering ahead?! I normally would order online but their online ordering was down and placed a phone order only to be told you cAnt skip the line for a phone order and to get to the end of the (very long) line to pay. We took our service elsewhere due to the inconvenience read more

Good Burger, taste like a homemade burger off the grill. Fries are good, just make sure if there is two of you to order one small fry and share, it's quite large. Burger comes with whatever you tell them from a list of items.. Good selection and good food. read more

Went here today for lunch, this place is amazing! The burgers are huge and they are absolutely the best "fast" food burger you can buy. They are a bit on the pricey side so don't be too shocked when it is over $11 for a burger, frys, and a drink. But it is worth every penny. The services is usually pretty fast and they are always busy, today there was a line literally out the door. read more

Always the best French fries. Always. And I love that they have a veggie sandwich option now. Makes me more apt to come back often!

One of the better burger places around. The staff is friendly and if it's your first time there, they take the time to show you the ropes. Not that you really need ropes shown to you since they're making burgers not launching satellites into orbit, but that still makes it a bit more fun. read more

Too expensive. Griddle fried on a flat top doesn't compare to charbroiled like at Lenny's or Steakenburger. Fries are real, fresh cut, but limp & oily. Meat is only 1/5th of a pound for basic burger, and they charge over $4 bucks for that? outrageous, and the final straw. One star extra for the peanuts, though. read more

rude and fucking stupid ive been waiting for over an hour ans they gave my order away twice to thr wrong person i would understand if its dead but its not then had me wait an additional 20 to even put the ordwr. bsck in line you guys train ur ppl right or dont be fucking stupid read more

5 Guys is an odd name, but whatever works for you. This burger joint claims to be one of the best around the nation. Just look at all the signs they post and how proud they are; granted I appreciate confidence. Burgers here are mediocre - nothing to rave about and crave for during those sleepless nights. Fries are my favorite since they're real chopped potatoes. Atmosphere...what I can't hear you? Yeah, I generally don't enjoy places where I have to debate whether to dance or eat :( read more