I'm not sure if things have changed here in the last 5 years since I came last, or perhaps my…read morestandards have gotten higher regarding both quality of food and service. Regardless, my experience today was lackluster on all accounts.
To start things off, we walked in, and literally 0 of the tables were clean.
We then stood inside waiting for someone to take our order for nearly 15 mins. We were the only ones in line. Several times I was really close to just walking out. There was a party of maybe 10 that looked like they were waiting for their food, so I understand a delay because of that, but they could have at the very least took our order, and advised us it would be a little longer than usual. This would have allowed us to have sat down while we waited. Rather than what actually happened which was that we were virtually ignored while we stood there wondering what was happening.
While we waited, it was clear all the employees were too busy to help us, so we had to clean off our own table with some wet napkins.
Once we finally did get to place our order, the wait to get our food was short, though they brought our shakes out to us like 5 mins before the rest of the food came. This may be a matter of preference but I'd much rather get my shake at the very least at the same time as my food.
The food itself was not what I remembered. The buns feel very "manufactured", as if they just came off the conveyor belt. The bread is also really thick, which isn't usually a bad thing, but the meat is so thin that it gets drown by the bread. The meat itself was also fairly dry and unappetizing. The fries are better than your average fries, but lack any sort of seasoning or salt.
I do have to say I feel the kids meal option is well priced. It was just under $6 to get a hamburger, fries, drink, and a cup of ice cream.
The highlight is still the ice cream, for me personally at least. The shakes are just your typical soft serve ice cream with a variety of toppings. Some people, like my wife, may be turned off by the plainness of soft serve, but I love it. It's the only place in the valley that I know of where you can get a shake like this.
Overall, had our service been better, I'd of course had a better experience, but even then, the food was just not worth coming back