WAY over priced. Seems a bit ridiculous that EVERYTHING a la cart, so the more you talk to the workers, the more expensive it all is. Granted, it tastes good, but not $9 hamburger good. read more

Overrated as fuck in my opinion. Waited like 20 minutes for this damn burger got my boys order wrong. Too damn expensive for what you get. Wish I went to the McDonald's across the road. They lied about the coke machine not working so I had to pay more for a bottled soda. The fuckin fries taste like my dogs ass hole. The pickles were pretty damn good tbh. There is a reason that their was no one in there. read more

I walked in the store to pick up my mobile order and it seems like their receipt printer was down, so they didn't see my order I had placed just a few minutes before our arrival. These dudes made mine and my friends order super fast and everything was cooked to perfection and they even ran it out to my car without my asking. Definitely coming back for this kind of service. read more

I am always surprised that busy or slow, this place gives great service. Always good, always fresh. The tables stay clean, the staff is fast. No one is ever just standing around. They ran out of ketchup and the situation was handled within minute. read more

Really disappointing overall. Doordashed a burger and shake which seemed simple enough to me. When the order came I had a totally different burger than what I ordered that was very sloppily made to the point where I felt better throwing it away than eating it as well as no shake which meant I spent $21 on nothing. I texted my door dasher and asked if he forgot the shake and he was very helpful saying he never received one and even went out of his way to go back and ask the five guys workers to contact me. They haven't contacted me which isn't a surprise and I won't be spending any of my money there again. not worth your money and you'll probably end up very disappointed and hungry like me. read more

The employee with long dreads kept wiping his dirty gloves on his dirty apron. As much as I love the food here, i can't go back because of that. read more

Went in to pick up my order. Another elderly gentleman came in to pick up his order also. A younger gentlemen was behind the counter working on orders. Seems he was sending out wrong orders to waiting customers. Not really running the show too well. Blaming other workers then this went on to attitude with a customer. Not taking time to focus! I watched the older gentlemen get his order. The older gentleman was explaining his order was wrong. Very disrepectful conversation from a young man behind the counter. Who then went on too talk in some Eastern language laughing to a friend over the older man's conversation that want finished yet!. While they have many young employees and most seem respectful and good workers. They need one manager too show them how not to disrespect the customers with attitude and disrespect. It's not just about burgers it should be about treating customers right. Such pride and arrogance as I continued to watch the young man throw out orders and errors! read more

As always everything was AWESOME! I have had their burger & their cheeseburger. I decided to try a bacon burger. I didn't know it was a double patty! Holy cow! That was a lot of food! With the burger & small fries (you HAVE to have the fries) I was stuffed! While you wait, don't forget to have some peanut! read more

Five Guys - THIS is a Five Guys bag! - Burgers Near Me - Middleton, Wisconsin

The bacon cheeseburger was good, nothing spectacular. However, the gentleman that helped me was spectacular. The customer service is what made me stay and eat in the dining room. This particular staff memmber was constanly moving, cleaning, greeting, etc. I would hire him on my team but he left before I was able to talk with him. read more

I am health conscious and don't usually do burgers. But I've heard Five Guys many times and wanted to give it a shot tonight -- everybody needs to indulge themselves once in awhile, right? I have to say I'm very disappointed and will never go back again. Why? 1. The food is over priced, especially for a fast food restaurant. The burger costs about $9 and includes no sides at all. That's more expensive than a sit down restaurant like Nitty Gritty which is minutes away from this Five Guy location. So we paid an additional $4.5 for a regular sized fries. 2. Food quality is definitely sub standard, and that's the part disappointed me the most. I expected a big juicy burger, freshly cooked toppings (grilled mushroom, grilled onion etc), you name it. But by looking at how the apprentice work, I know it won't be what I was hoping for. He missed toppings multiple times on other orders when we were waiting there. The fries was one of the worst I've ever had -- worse than the M shop next door for sure. It was supposed to be put in a paper cup, but for some reason fell off everywhere in the paper bag (why do they not giving a tray for customer eat in?), they were not crispy, they were not flavorful, they were not satisfying at all. And I paid extra for that! 3. The restaurant was bright, the deco wasn't attractive at all, the tables need to be wiped better. So overall, it's a 'famous' restaurant with very plain looking, very OK quality and overpriced food. If that's what you are looking for, go ahead. Otherwise, there are plenty of other nearby places offers better food/burgers and even better value! read more

The food was what you expect but the Arctic like temperature was enough to drive us outside. Management missed the sense of comfort and should be criticized for slacking off. For a beautiful summer day one does not need to be subjected to a frigid winter interior. read more

I have never had a bad meal, bad service or a bad experience in any way in the dozens of times I have eaten at the Middleton Five Guys. Keep up the great work. read more

The only reason I didn't give it 5 stars is the inside could have been a little cleaner tables are messy need to be cleaned more often but just like always the food is great. read more

Terrible service at noon on a weekday. They skipped my number and it took over 25min to get a single cheeseburger and fry. Manager just shook his shoulders. Will not return. read more

The food is good and huge portions except for the soda. They don't tell you that it is a double burger and you don't need to order more than one order of small fries. The store has only been less than a week and it was very busy tonight. There was quite a wait for burgers. Mighty expensive. Certainly not an every day spot, only for special occasion. read more

Burger and fries were good .....but the second I walked in, my jaw dropped at the crazy-high prices on the menu board of a seemingly "fast food" joint. Panicking, I furiously looked for a combo meal deal...but apparently those don't exist here - everything is a la carte. My total came to $11.37 with tax for a (double) cheeseburger and small fries; no drink included there other than a cup for water (which I hope I wasn't charged for). I believe a fountain soda would have been an additional $2.49(!?) The ambiance here is nothing I would pay extra for, and the food, while pretty good, wasn't really much better than Culvers (which is half price compared to this place, and definitely better atmosphere). I'm giving Five Guys a 2 star review just based on poor value. Sorry, (Five) Guys. Overall, this place has gotta fix their pricing if I'm gonna be coming back with any frequency. Also, as another reviewer mentioned, I was almost instantly turned off by the way-too-loud music in the airlock. I'm sure some people have turned around and walked right out after hearing that noise. read more

Love this place!!! Just tried it out for the first time and used their order online feature. Worked fabulously! They wait until you are there before they package your fries to ensure that they are hot and perfect for you. I ordered the bacon cheeseburger bowl (no bun) and a regular fry. I would order the small fry next time as the regular size was a massive portion amount. The bacon was crisp and wonderful and the burger and fries were perfect. Highly recommend. read more

Great burgers and fries, a step better than Mooyah. Also a step or two more expensive. You could eat at Culvers twice for the price of one meal at Five Guys. So that's my only complaint. Thanks! read more

Five Guys in Dubuque, Iowa. Me and my boyfriend got a Bacon Cheeseburger, No fries because fryer was broke down :( But while I was eating the Cheeseburger I started to feel sick. But ignored it and kept on eating it. (Thinking nothing of it). When I finally got done eating, me and my boyfriend left and right when we were almost to our car, we both almost got sick. I got a Bacon Cheeseburger with Lettuce and ketchup. And my boyfriend got a Bacon cheeseburger with Lettuce, pickles, a1 sauce. And none of the ingredients tasted good. But didn't want $20 to go down the drain. My opinion is. I'm never going to that Five Guys again. read more

I'm not one to write reviews ever. It's rare that I ever have an experience so memorable that I almost feel I have to write one. This was one of those times. I came into the Greenway station Five Guys and was greeted right away by a very enthusiastic worker, Ian. He took my order right away and the service was incredibly fast. The environment of the entire restaurant was so upbeat and I enjoyed every minute of my time spent there. Another worker, Riley, even came up to me and asked how everything was. I can't remember another time that that has happened to me! It was such a great experience, and I hope that the two employees receive some sort of recognition for their great customer service and work ethic! read more

The food is ***** (5 stars) but I have to ding this restaurant for its atmosphere. I will only go there for take out. The lighting has the ambiance of a parking ramp. Stark and cold. The kids working there are apparently allowed to play their music loud and I mean LOUD. This new restaurant is far worse in regards to atmosphere than its downtown counterpart. At least I live nearby and can take a warm burger home. There is so much competition for burgers in the area I am surprised. Fudruckers is going in down the street. That's a place I could sit down in for awhile. read more

Was it good? Yes. Was it worth the 9 dollars for the burger? No. I like the fact that it's not frozen and made right in front of you, but dinner for two was over 40 dollars with one beverage. Crazy pricy. Great amount of food, couldn't get close to finishing the burger or fries. Will I be back? Probably not. read more

Finally had time to try 5 guys last night. Walked in and right away I was acknowledged and the staff at the grill also let the other staff know. I thought that was great! The menu is simple yet confusing. Brush up on your menu knowledge before you go. It will make it that much easier for first timers. I liked the decor with the boxes lined up and peanuts for the taking. Clever! My order was taken and ready within 5 minutes! There were a few people eating, it was around 9PM which orders probably take a little long during peak times. My burgers were delicious. I got the large ones which must mean 2 patties (?) instead of a small burger which must mean 1 patty. They were yummy none the less! I am rating 4 because of 2 things: -The regular fries were not very good. Maybe the Cajun fries are better. -The chocolate shake was overpriced. I had to try it and wont do that again. But for a yummy burger this is the place to go!! read more

Great bacon cheeseburger and awesome fries. Very generous portion on fries. Clean and friendly, will be back.

For me the burger was really just average, nothing special at all. I would never go there again for a burger but their fries were delicious.

I've never been to a Five Guys before, and the woman at the register was very helpful in describing the menu to me and my family. The service was quick and they were friendly. But with three people, the bill was a bit pricey. Nonetheless the food was good. A tiny bit crowded, but tables were clean and tended to regularly. read more

I walked into the Five guys and was greeting by a kind gentleman with diamond studded earrings and another gentleman that was working with him I think his name was Ian he was very quick on taking my order, 10/10 they both should get raises read more

OMG! This place is soooooo good! I had a bacon cheeseburger with lettuce, tomato, mayo, mushrooms and pickles. And fries. The burger was delicious but it was too big to finish it all. The fries were the best I've had. Keep doing what you're doing! It was great! read more

Well, went there today, my 4th visit. Great burger and fries, however, two in my party became violently ill within an hour of eating there. Clearly it was food poisoning. It's 5:25pm now and both are still loosing it from both ends. I know this can happen anywhere but a big turn off, none the less. read more

Slow service, unenthusiastic staff. Waited 7 minutes just to watch them finally put my patty on the grill. Store was not busy. Staff not focused on the customer at all. I've had much better experiences at the downtown location. Tried to get a late lunch at 2:00 in the afternoon, and it took 20 mins to get my food. Store was not busy at all. I would stay away from this location until staff gets their act together. As far as the whole 5 guys thing, I saw 2, maybe this is why things took way to long. I will not be returning to this location. read more

Ordered everything on burger, came plain. Too expensive for the quality of the burger.

I used to like this place, but they must have had some management changes very recently because suddenly the staff seems disjointed, inexperienced and overwhelmed, not to mention all sorts of issues with getting the correct food out in a decent amount of time. If you go, be ready to wait a long time for the wrong food. read more

My husband and I ate at this restaurant Saturday night. We entered the airlock entry to very loud rock music - I like rock music but this music was so loud , not welcoming at all. The front counter guy was friendly, but when my husband asked him how he was doing he answered "I'm working on a Saturday night". We guessed he wanted to be somewhere else. The menu is limited and too expensive. My husband ordered a cheeseburger $7.09. He added a large fries $4.99 and a regular drink $2.39. His total was almost $15.00 for a burger joint!! I don't eat red meat so my choices were a grilled cheese sandwich or a veggie sandwich. They need more choices, at least a chicken sandwich or salad. The french fries were limp and not as good as they tout them to be. Anyway, they serve free peanuts - but I don't know why- they don't have any connection to the restaurant and create a huge mess all over the restaurant. We grabbed some napkins and cleaned up the peanut mess from our table and chairs. The demographic for this restaurant must be parents with children and single guys because that was who filled the restaurant. The atmosphere was sterile and too bright, put a dimmer on the seating area, please. People coming in to wait for their take out orders had no where to sit or stand while waiting for their food and were sitting at the disabled table. A big NO NO. On a positive note my husband said the cheeseburger was good even though the cheese seemed to be Velveeta. As we left the restaurant I told my husband "I never want to eat here again." read more

good burger though pricey for take out. fries taste good but are limp. nice staff - casual to the extreme - probably a little too casual, yelling back and forth about their personal life. but very polite and helpful. read more