I've been to many Five Guys restaurants before, and a major draw is how many fries they load you up with when you order a large (usually the fry cup and a big scoop in the bag, which means plenty to share with a few people). For this location, however, I'm pretty disappointed -- you only get the cup. This apparently isn't an accident because I've given it a try a couple of tries. A bummer, but fortunately Smash Burger opened up down the street, and for half the price you get double the fries with more options. read more

The burger tasted ordinary. Nothing special. $8 for a burger and a drink that only had cheese and ketchup? Expensive and not worth it

I know everyone raves over this place. (At least the people I know does) I went once a while back, I wasn't super impressed. It was packed and I waited a long time to order our food. There was legit peanuts everywhere..I have nothing against peanuts but there was just cases of them everywhere. The menu seamed kind of small not sure if it has expanded since the last time I went. Pretty much my options were a burger, fries or a hot dog. Can't really remember anything else from the menu. When we finally got our food, I don't know I was ecpecting it to be better after all I've heard about the place. The food was average at best in my opionon ..nothing really wrong with it but nothing amazing about it either. I was slightly disappointed I expected it to be better. read more

If you want a cheeseburger with un-melted, thick orange cheese, then five guys in Station Landing, is where you need to be. Have been to the five Guys in Saugus and that location is great, the Medford location, however, needs ALOT of help. Staff was not friendly either!! read more

This is our go-to Five Guys. They're great, they're fast, they never mess up the food, and we get tons of fries in the bag. Plus, we saw Ed Markey there eating ice cream. read more

Mehhh... I can live with it. I can live without it. I've had Five Guys on multiple occasions and every time it's just ok. However, it is nice to have plenty of topping options for free that most places charge for. It's also nice to get an overflowing amount of fries in a "small" sized order! read more

5 guys. what does it mean? what does it stand for? definition of the word guy: a man. well let me tell you, this place lives up to its' name. you get 1 guy for fresh burger patties cooked to order on a grill. i do wish however they were flame broiled vs pan grilled but hey, we're splitting hairs. this is fast food afterall. you get guy #2 for having boatloads of toppings any way you want it or all the way (all the toppings in black). you get guy #3 for having fresh cut fries that are fried in fresh oil that is constantly replaced. guy #4 comes in the form of efficiency. no longer is there guesswork on which burger is yours. they number it on the receipt and then they number the burger accordingly. guy #5 comes in the form of over the top. go ahead order a small fry, they'll dump another small fry in the bag for the hell of it. simply put, if you want quick burger with all the fixings this is the place to go. the variety is great and the wait isn't too bad for a fresh cooked burger. with that said, there are some downsides. the place needs some outdoor seating. i love in and outs because it is almost setup like a mcdonalds, it's more family friendly and kid friendly. not that it really mattes to me, but it sure would be nice to have a booth seat or a corner booth seat with a few of your friends and hang out and chill over a burger away from the cooking stations. the cajun fries, though tasty are way too salty and way over seasoned, better ask for light seasoning. all in all, if you want a decent burger this place will not do you wrong... disclaimer: they cook all the fries in peanut oil and have peanuts for free as snacks.. if you have a severe peanut allergy STAY AWAY! read more

The following is an email I sent to management: During my visit, the bathroom foam soap had stained my shirt. When I showed to the manager, Don. He referred me to talk to Rich. I talked to Rich, but he insisted and claimed the foam soap supplier assures him the soap doesn't stain, and he has been using it for twenty something years. It made me feel like I was lying! I returned to the store on 10/12 and showed the stain to few of the employees. I also proved the foam soap does stain by applying it on the same shirt again. The employee took my stained shirt and my phone number. It has been almost 2 weeks now, and I still haven't heard any response from anyone. I think your company owes an unsatisfied customer an explanation/response. Then I received the following reply on 10/24/12: Thank you for taking the time to let us know about your experience at Five Guys. I would like to apologize for the unacceptable service you received, and appreciate the opportunity that we have to learn from this issue and prevent it from happening in the future. This is the first I have heard of this issue. I will contact the store as well as Rich, and have an answer for you by tomorrow. Thank you for visiting Five Guys. Jeff Charloff Director of Training Mass burgers LLC Since he said he will have an answer for me by the next day, I haven't heard from them for over 2 weeks. I decided to send them another email on 11/13. Here is an email I got from him: I'm sorry, but there is nothing we can do about your situation. That's it. This is how they treat their customer. I don't care how good their pricey burger tastes. They will never get my business again! For any customers who visited the place, be careful with the foam soap. IT STAINS! read more

Finishing up a weekend of bad food with a double bacon cheeseburger with mushrooms, jalapeño and fried onions...topped with hot sauce and the legendary spicy fries...whereas the location could be better, the food is the best burger bang for your back...and yes people at the west coast, it is better than In and Out burger (and yes even better than animal style). read more

I love five guys burgers! And their business model in general. Five guys is to McDonald's as chipotle is to taco bell. Elevated quality with a little added cost :) this location is my second favorite, I prefer the one on summer street in Boston right off the downtown crossing station. read more

Five guys have declined delivering my food TWICE how's that acceptable! I loved your food and you wanna decline delivering my food! Awful!!

We had 5 guys for the first time today. The cashier was unfriendly the only words she uttered was the total. She didn't read the order back & my burger was wrong but the pick up counter was jolly on the spot to fix it with an apology which was very nice. The lady cleaning tables Adelea was terrific greeted ppl as they came in & thanked everybody for coming in even while cleaning up the dining room messes. Made U feel like U were appreciated. Fries were nice piping hot the way I like them. Adelea brought us some mayo & ketchup & a dish to make fry sauce. Food was good. We will be back! read more

Chain restaurant. Food is ok, but is better than other large chain fast food burger joints.

Take that West Coast Burger chain snobs. I will get out of my car for this burger, thank you very much. Nah I don't mind lines or crowds when I've got a paper basket full of free peanuts, so there. A few tips when you five guys, I like getting two singles rather then one double, and small order of fries feeds two. Best chain restaurant burger in Massachusetts. Just shy of Shake shacks the ground beef power house that started in Manhattans Battery park. read more

When calories don't matter and you want that juicy burger and enormous amount of fries - this is the place to be :-)

I have had many great experiences at Five Guys in Medford. The online order system is efficient when placing large orders at work. Pickup is always quick and the food is freshly prepared. They are organized and have yet to make a mistake. read more

Five Guy's is just awesome all the time!!! The burger's always taste great and if you order fries you get an obscene amount of the them. For the price, you can't beat it. I like all the dudes at this location!! Everyone is cool!! read more

So this is actually a continuation of my last review. It may have taken a long time to get food we had not ordered but when we brought it to the manager's attention he immediately redid our order and let us keep the incorrect order...it was uneatable so I had it for lunch the next day. Cant wait to try it again. read more

Fantastic burgers & fries! If it wasn't so costly I'd keeping coming and coming. It's close to coldstone too which is great for a great dessert after a calorie avalanche at Five Guys anyway! It's great! Go and get ylurself nice, hot, juicy burger with all the amenities you please all on the house. Yumm! read more

Been here quite a bit since it's opened. Usually they are spot on, but once in awhile they can be off. Great staff here, I personally like my burgers well done, but as long as it's cooked right these really are the best burgers around. Definitely an east coast equivalent to in & out burger. DAYUM! you bite the fry, the fry bites back! read more

Great burgers. Good fries. Much better than most fast food burgers, not quite as good as a place like fuddruckers, but there are lots of locations. Filling and doesn't leave you feeling gross read more

Ordered a burger and peanut butter milkshake through Uber eats. Midway through the commute, the driver contacted me to let me know that she realized Five Guys forgot the milkshake and that she would turn around to get it. When my order finally got here, I received a poorly-made cookies and cream milkshake instead of the peanut butter one I ordered. I feel bad that my delivery driver turned all the way around for a milkshake I would have rather not had. It was certainly not worth the money I paid for it and I would rather that be refunded. The burger was fine though. read more

I'm not big on fast food, but I'll take this over Burger King, Mickey D's, or Wendy's any day of the week. Substantial patty, handcut fries, unlimited toppings...count me in. read more

Personally I like Uburger better but if you're looking for fast food from actual fresh meat ingredients (unlike McDonalds) this is a good bet for outside the city of Boston. Their burgers are hand packed so they always get the meat spices and marinade in there. You could probably give these out at a bbq and no one would notice you bought them at five guys :) read more

So, I went here for the first time. I was in a burger mood and heard their burgers were good and the fries come generously. I got a little burger which isn't even little. Taste wise, the burger tastes fresh and genuine, like it's a real cow you're munching on. The Cajun fries are nice but I prefer plain fries. The fries tasted home made. I do think it's a bit pricey(I got small fries and a little burger for NEAR $8) but it's not super expensive. I rather pay more knowing I am eating a real cow and potato. Quality over quantity. The menu seems like a typical burger joint so when I come back, I will only come back for a burger. read more

Fast and good. Oh, and I love the free peanuts while waiting for my burger. Also, they are not stingy with ingredients..when I ask them for extra mushrooms, they seriously pile it on. By the way, a tip for the ladies - the floors are kind of slick..so be careful when walking around. read more

one in the door! makes me feel acknowledged especially how busy they are and how hungry I am when I go to this place on my lunch break. environment is clean, spacious and their service traffic is outstandingly efficient. they move very quick with orders, even when I call ahead, the call is picked up right away. they get my order RIGHT EVERYTIME. its fresh and delicious. the best part is I can see everything they are doing, so im highly comfortable about what im eating. im not a big fan of the adorable soda machine, but I do love the complimentary peanuts! keep up the good work guys and gals!!! read more

This place is amazing. I've been here a few time and always leave fully satisfied. It's quick service, but they make actual burgers. The prices are just right for the quality and portion of the food. Must go if you are in need of a good burger meal. read more

Great burgers and fries. You get a lot of fries easily can be split 2/3 ways. A little pricey so add as many toppings as possible to get your moneys worth. Regular burger comes two patties little burger is one. Employees are always very friendly! read more

This is the slowest five guys I've ever been to. I've never waited for a burger at a five guys for more than a few minutes, even when crowded. This five guys was not crowded at all and the amount of time it took to make my food was ridiculous. They should probably figure out how the other five guys chains are doing assembly lines or something read more

Delicious!! I love the burgers and the real french fries are amazing! Probably not the healthiest food, but it sure is yummy.

The food is pricey. Athough their burgers are pretty dam good. I know it was recently opened and the staff is still training, but the service was really slow. I mean, they had 7 employees, plus the manager. Their setup is very inefficient. Must use the staff correctly. Besides that, its really good food. Definitely recommend trying it. read more

Decent but overrated. Burgers taste like 3/5 but are priced like they're 5/5. Fries, both cajun and regular, and the large variety of drinks deserve a 4/5. Also, Five Guys cannot compare to In N Out. They are in completely different leagues. read more

UNHYGIENIC...EMPLOYEES USE THEIR LEGS in the kitchen, After a long wait, for a order of fries while the 2 guys in the kitchen finished their interesting conversation, as one of them picked up a paper bowl to put the fries in, it fell..and he PICKED IT UP USING HIS LEG WHILE THE TAKE OUT ORDER WAS IN HIS OTHER HAND (his shoe almost touched my food). YUCK!...NEVER eating there again. read more

The burgers are pure awesomeness. The fries are absolutely incredible. I even get an occasional hot dog, which are very good too. The staff is always friendly and upbeat, without being fake and nauseating. The only criticism is that the floor seems to have a permanent slipperiness to it. Nothing that a good steam clean would not solve. Not to worry, because I would crawl across the floor to place my order. read more

Their burgers are very good but I don't like the fries although it is cooked in peanut oil which is supposedly healthier.

My husband and I had lunch here the other day. The service was very good. We had our 2 yr old with us and the staff was very caring, helped us set up a high chair, wiped it down. FOOD: The burgers are to die for :) , bottomless fries and the warm peanuts. We will make this our regular quick stop lunch place. read more

Best burger I ever had. Staff is very, very nice and I loved the fries and the peanuts!!! Can't wait to eat there again!!!! :) read more

Sometimes there is to much of something.Thats what five guys did with the wait time for your burgers and the grease.The fries are not even that good.I will give it a two read more

Decent food, but overpriced, not worth it. Highlight was the personalizing soda machines.