Friends who've been to Five Guys all say it's good, but personally, I think its main advantage is the portion size; the taste is only so-so in the US. It's far inferior to the Boston local brand Tasty Burger. Cheeseburger: Huge, I felt full just after finishing it... The patty was freshly grilled, and the juices and fat were passable, but not particularly memorable; the bun was a bit soggy, like it was steamed (though definitely not). Free toppings are a special feature, especially with 15 kinds--very generous! Many guides recommend "All the way," but that might not be suitable. I only added grilled onions, grilled mushrooms, tomato, and steak sauce, and I already felt it was too much. It lowered the patty's temperature, interfered with the grilling aroma, caused the flavors to mix, and added unnecessary calories. I suggest adding about two toppings according to your own taste. Sometimes less is more! Little Fries: It's hard to imagine that a little fries was more than twice the size of a large fries at McDonald's in China; it completely overwhelmed the burger in the paper bag. Later, I checked Red Notes (a Chinese social media platform) and found out that this was a brand specialty--no matter how much you ordered, they would give you an extra bunch of fries. The fries were cut very thick, fried with the skin on, and made with peanut oil, so the aroma was especially strong, and the texture was crispy on the outside and soft on the inside. But all of this was just too sinful... Regular Soda: I chose the strawberry lemonade, which felt like it had a lot of artificial coloring and was also very sweet. read more

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I had an upsetting and discriminatory experience at this location. A staff member handed me the men's restroom key even though I am a woman. When I questioned it, I was then given the women's restroom key. The interaction was humiliating, disrespectful, and completely inappropriate. Staff should treat all customers with basic dignity and respect. I will not be returning to this location. read more

The old lady working the cash register is so rude. I'm with my boyfriend and I kindly ask for the bathroom key, and she goes from being calm to violently yelling "someone's in there, wait!", eyes wide open and angry with a sour pursed lip..... old lady, you were literally all extra sweet with my bf and then when I ask politely you go bipolar? What's wrong with her depressed possessed self, is this the kinda staff you guys hire? Geez, the younger workers here are nice, she's the only evil raisin there..... read more

Had completely forgotten about this review. Now, rereading it nearly a decade later, I'm going to change my rating to 4 stars. Why, you ask? Did FG go and *finally* start cooking their meat to order, so that your intrepid reviewer could finally get the nice medium-rare pinkish dead cow meat that he was pining after in the original review? Sadly, no they did not. I'm guessing that's a combination of efficiency/speed and liability: they already customize the rest of the burger which already takes a whole hell of a lot longer than slapping on the same ole same ole toppings/condiments combo like McDonalds does. Plus it makes their legal department happier since it eliminates the risk of frivolous lawsuits by people getting sick from undercooked meat that's gone bad. (And probably lets them keep meat in their fridges a lot longer, another cost savings.) I'm doubling my rating for a embarrassingly simple reason: I figured out the best toppings combinations to make this a perfectly enjoyable burger, in spite of the meat being cooked half to death. Here's my DIY recipe for this joint: mustard, mayo, tomatoes, lettuce, pickles, onions, fresh jalapenos. Sometimes I substitute A1 or hot sauce for the mustard, or throw in some grilled mushrooms, or leave out the tomatoes if I want it to be less mushy. There are ways, people. Bottom line, for $11 you get a double patty bacon cheeseburger that's pretty filling (although I do wish it came with more bacon but since that's just a $1 extra vs a plain cheeseburger I can't complain too much), and certainly beats the equivalent from a place like Wendy's or Burger King. In fact, a FG burger actually rivals many $18-25 burgers from bars and other "fast casual" places where yes you can order the meat cooked just the way you like it, *BUT* they use tasteless frozen patties and (equally or even more horrendous) tasteless frozen FRIES...ugh! So, I confess to coming here about once a month for my fix of dead cow with mega-carb-explosion fresh-cut fries. (I do recommend bringing your own Tabasco sauce to mix into the ketchup since their hot sauce is way too weak, or doing the Euro thing of mixing mayo with the ketchup, or the British thing of dipping the fries in malt vinegar.) read more

Cold, like everything is from frigeraqror. It doesn't taste good. They replaced it with the same quality.

The employees are rude, and the lack of cleanliness is noticeable. They need better training. I hope they work on that or replace the staff... the worst Five Guys I've ever visited. read more

Five Stars for Five Guys! A tasty big burger that won't let you down. The soda machines were being refilled when I ate here, wish they let me know before getting a fountain drink. The only options were sugar free . Everything else was great, the cashier was friendly and the chefs prepared my order quickly. read more

Five Guys - Cheeseburger - Fast Food Near Me - Medford, Massachusetts

Man these guys are so bad when it comes to delivering your food in time. Called them once to ask how long would my food will take and in response I was told about 15 min. Literally took 45-50 min for my order to ahow up. My issue is don't give unrealistic hopes to customers. Never ordering from this location again!!!!!! read more

Every time I come here the service is always fast and on top of their game! Food always comes out great! Highly recommend coming to this location, staff is very friendly!! read more

I had lunch today with my wife at this location. We both ordered CB with fries and milkshakes. I ordered mine with few ingredients one of them was sautéed mushrooms. To my surprise the mushrooms were canned not fresh. The bottom bread on my burger and my wives were really soggy. We both had to eat our burgers with a fork and knife. The fries were delicious I have to say. read more

Whenever we're in town and staying at the AC Marriott or Fairfield Suites we invariably make this burger joint a pit stop as it's just right around the corner. The food is consistent, fries a nice selling point and usually yummy when it's crispy and well-seasoned with Cajun salt. We also love the complimentary nicely roasted peanuts in the shell to enjoy as we wait for our order. Will be back next time again! read more

I ordered food online and when I got there it was closed. Employees saw me at the door but made me wait 15 mins before telling me the grill was broken. They were incredibly rude and made me wait for no reason! read more

Stop the presses! If you haven't bore witness to the space-age Coke machines that now haunt the Medford Five Guys, get over there and pledge your allegiance immediately. Singularity is soon upon us, as evidenced by the ability to mix your own grape-cherry-vanilla Sprite with the tap of a touch screen. Optimus Prime meets optimal lime (Diet Coke? Yes. Mr. Pibb? No.) and all things between. Free refills never terrified me so good. read more

Placed an order using the actual Five Guys app for delivery. One of my Bacon Little Cheeseburgers was send with NO CHEESEBURGER. When I called the store and spoke to the manager I was told that he could not have a new burger delivered or provide me with a refund. How can you keep money for food you did not provide? This is actual stealing... stealing my money. Step up Five Guys and do the right thing. read more

Five Guys - Burgerless burger - Fast Food Near Me - Medford, Massachusetts

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Five guys has gone so downhill the last five years. So disappointed because it was my favorite burger in highschool & now it's just wet meat slop thrown in a tin foil wrapping. read more

Awesome service! I ordered a burger with bbq sauce, onions, bacon, and lettuce and a small Cajun fry. There was no bbq sauce on my burger and my fries came out regular. Not a huge deal considering the employees were super friendly!! I've always thought Five Guys is a little overpriced - over $8 for a bacon burger with unlimited toppings, but if you choose not to take many (have certain dietary restrictions) it gets pricey. I am gluten free & dairy free so I wish they would at least take off $1 for the bun or something. I don't know, maybe I'm being stupid. Their Cajun fries are a must try though!!! read more

What can be said that hasn't already been said by grandmaster CM Damien? The burgers are just that good. Cooked to medium, the meat is juicy, tender and flavorful beyond your wildest expectations. Wrapped tightly in tinfoil that serves as a perfect glove for consuming these amazing patties, the combination of toppings explodes in ta bouche. Order yours "all the way:" lettuce, tomatoes, mayo, mustard, cheese, sauteed onions and mushrooms, pickles, ketchup, green peppers. The bad ass burgers come in a bun just solid enough to handle this not-too greasy-mess. French fries are fried hard enough and absolutely demonstrate hand cut awesome. Crispy on the outside with medium to light darkness. You get to wait for your number while shelling peanuts on the house. If you haven't been yet, go soon. read more

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The burgers are really great for under 5$. The junior was plenty with unlimited toppings. I read across the menu adding topping after topping and they seemed to get everything on there. Definitely better than the other fast food chains for a burger. Fries were a huge disappointment. My wife had eaten their regular fries before and did not like them so we went with the cajun fries. While they had a decent flavor they were too heavy handed on the spices. These were spice covered fries. Texture was off for a fry as well. I'd like to see some good fries at Five Guys. For now I'll come back for the burger and maybe stash a bag of potato chips in my pants. Service was on point, friendly, helpful, and happy. Restaurant was clean. Just get some new fries! read more

Five Guys - Burger (what else would it be?) - Fast Food Near Me - Medford, Massachusetts

I really can't for the life of me understand why this chain is still in business. Burgers are not even good and that's what they are famous for, and forget about the price of this cafeteria food. read more

Okay, I might just come here for the super cool Coca Cola machine. I was the biggest kid pressing all the different types of soda and mesmerized by all the flavors. Really!?! Peach Sprite Zero! GRAPE Sprite Zero! I was hooked from that moment on. I asked the cashier what the difference between the small cheeseburger and the regular cheeseburger. Well, THERE'S HUGE DIFFERENCE. Their regular cheeseburger are really double patty cheeseburgers. The small are single patty which was more than enough for me. The hubby didn't hear the cashier and ordered the regular cheeseburger with bacon and he his bulged out of his head when he saw his burger. Deep down inside I think he was excited assuming they made some type of mistake. But I explained it to him and I think he was hooked from that moment. The burgers were good. The condiments and toppings were all free. Their regular fries were plentiful but they weren't as crunchy as I would've liked. They also give you free peanuts while you wait. I want to go back. And press all the soda buttons again :) read more

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About 2 years ago, this restaurant and staff were GREAT. But now, they are insanely disorganized. Today, I ordered a cheeseburger with cheese, mustard, ketchup lettuce, tomato, extra pickle. Not too crazy. What did I get??? A piece of hamburger with NO condiments, NO lettuce/tomato/pickeles... and.. only the BOTTOM of the bun! What sucks more?? I left with my order, did an errand.. got home, to find this out. SMH. What a waste read more

Five Guys - I ordered a cheeseburger w cheese, mustard, ketchup lettuce, tomato, pickle. What did I get? A piece of hamburger, cheese,No bun/condiments - Fast Food Near Me - Medford, Massachusetts

Little cheeseburger was great and just what I needed after a weekend of healthy eating. Cajun fries also solid but not the best I've ever had. Would come back! read more

Love 5 guys but after having been to a few other locations, I dont love this one soo much anymore... The one in Chelsea just seems to produce a better burger, the first time I just chalked it up to that night, but I have been back a few times since & they seem to be a drier less tasty burger than the Chelsea location... And there always seems to be 2-3 employees on breaks eating while there is a line out the door, I get everyone deserves a break, but I mean when there is a line shouldnt that take priority?! read more

I realize these folks work hard during Covid for little money, but I said All The Way, NO mushrooms, WITH jalapenos, and I got a pile of mushrooms and jala and no other toppings. It was a good combo, but not what I ordered. I was very clear and the receipt shows the correct order. I left a nice tip when I paid, but apparently that wasn't enough. I didn't think to open the burger and inspect before leaving. Also, they did not ask or offer ketchup and ignored me while I stood there waiting to ask for some packets. Is this location going to the dogs again? read more

Five Guys - Said All The Way, NO mushrooms, got not All The Way, with mushrooms. - Fast Food Near Me - Medford, Massachusetts

Seriously! Five guys is the easiest place to work at with very simple ingredients. If you miss up an easy order here then you are a complete $&@;. Seriously pay attention to peoples orders. What the hell. Multiple times they missed up the order and the burger was saggy. read more

This is my first time trying out Five Guys. I bought a little bacon burger(its actually not little looks more like a regular size burger) and regular size fries, cost me $7.38 plus tax. The fries look similar to the fries you get at Wendy's, tasted more crispier though but nothing special. My fries came out kinda dark, which I assume the oil has not been changed often. As for the burger it was definitely fresh/better compare to wendys, mcdonalds, and burger king. Love the fact you can add so many toppings for free. Employees were nice and appear to enjoy working there. I would return again but just for the burgers, the rest of the menu items are average and not much value for the money. read more

Five Guys - Located right next to gamestop - Fast Food Near Me - Medford, Massachusetts

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Great customer service today. I ordered online and ran a few errands before picking up my order. I walk in sat my name for the order and they then put hot fries and more hot fries in my bag. Thanks Five Guys I'll be back. read more

Love their food but the service was not terrific and what seemed to be a simple cancellation of an order turned into a whole explanation of why it will take so long for $ to be refunded to me. I understand that they are a busy place and all but I felt like the person I was talking to didn't care for what happened with this order and didn't want to be involved at all. I hope I am wrong but time will tell as I wait for my refund. read more

Always good, mobile orders always right and reasy on time. The staff here are always on point. No attitude, hard at work, and helpful. This is the most solid burger choice in the area. read more

Bad service, did an online order for a cheeseburger with mayo, ketchup, lettuce, tomato, onions. Went to pick it up and they hadn't even started it. Then I get home and unwrap it just to find it only has ketchup on it no other condiments. I understand mistakes but these guys just don't care read more

I work for Uber and every time I come to this location it's extremely organized and very communicative. feels like a real team work kind of restaurant. highly suggest accepting all deliveries read more

I came here to get something to eat after running some errands this was a few weeks ago and It was my first time at 5 guys And it was amazing The Burgers were huge and flavorful, The Fries were Salty the way I love it and got that Crisp Crunch Factor Hands down the best burger I have ever Gotten from a fast food place Customer for life was so happy when I found out they opened one in my City too read more

I like 5 Guys, but this location is not my favorite. It is very small and cramped inside, but that is just my opinion. The food here is good, but I would only come back to this location if I was with someone or was near it. read more

Like most Five Guys the Burgers and Fries are delicious, well cooked and seasoned. This location wasn't the most welcoming that I've been to. Not dirty, but not really clean either. The wait time was longer than usual as the restaurant was not busy and the service was not very friendly at all. read more

I quite like Five Guys. The burgers are yummy and they make them just how you want them. The fries are also very good...especially when they come fresh out of the fryer. This crew is friendly and the location is clean. I wish it wasn't so close to my gym! read more

okay normally I wouldn't review chain restaurants but can I just say that the staff here is amazing? I love the ladies that took my order, they were super sweet and provided exceptional service. the place itself is super clean and I usually end up eating there instead of taking food to go. the burgers are also delish and there's great options for toppings. i also ended up getting a strawberry milkshake which was the perfect sweetness with real strawberries. read more

Finally finally finally had my first Five Guys experience. Outstanding! They had me at free peanuts. You should see the people just scooping them up by the bagful. A burger cooked to order, not from frozen meat, formed right there in front of your very eyes? Sold. Juicy and not tough at all. And the toppings! So many choices, and everything tastes so fresh (that's how I would characterize the burger overall - fresh) it's like I'm not even clogging my arteries at all. Watch out for them fries. Cajun style is seasoned beyond reason! Dip it in malt vinegar so you don't eat a week's worth of sodium. And a small fry seems to be able to feed a small army (of 3-4) easily. Go with the little burger. It's enough - trust me. And it's only $3 something. A most excellent deal. read more

Do not enter if you are allergic to peanuts. for serious. You'll just die, right away. Peanuts are being shelled at almost every table, the scraps of which are dutifully swept up by employees. Peanut oil is what they use to fry stuff in. That's a whole lot of peanuts. I ordered a cheeseburger with "all the way" minus 'shrooms, but adding jalapenos. I didn't know that they were double patties. I figured it would've said in some obvious place... but I didn't see it. We ordered 5 burgers, 2 fries, 3 sodas and a bottle of water. That cost me nearly SIXTY DOLLARS. Holy. Mother. Of. Howmuchagain!? I literally almost hit the floor. Total rip-off. It is total mayhem behing the counter, lots of yelling, and LOTS OF RED. But the place is clean, and the food didn't take too long (considering it seemed to be the lunch of choice the Sunday we stopped in!). What they lack in condiments for your fries, they make up in variety of soft drinks. Mello Yello you say? Cherry Coke? Well now... The fries were decent, nothing exciting - I got the regular ones to make my company happy, but I'd have liked to try the cajun ones. I guess I'll just have to go back... Directly after payday, and try some more. read more

After craving a burger for an entire week, I finally said to myself, "OKAY. Today is the day. I am getting five guys!" Then I looked at the clock, realized it was 9:45 pm, and had a mini panic attack. They close at 10 pm, and it's definitely a 15 minute drive from my apartment. Deliriously hungry and temporarily judgement impaired, I grabbed my phone and called them up. I expressed my distress over my massive cheeseburger craving and concern about being able to get to the joint in time. The lady I spoke to reassured me that if I got there a little past 10:00 I would be fine, so I placed my order over the phone, thanked the employee a million times, and headed off to satisfy my taste buds! When I finally got there, turns out all of the workers knew me as the "cheeseburger craving girl" and they were super friendly. Customer service = amazing. The burger here, like any other Five Guys, is a step up from your average fast food -- it's greasy and sloppy enough for a hangover cure, but too fatty and juicy to be restaurant-worthy. You can pick extra toppings for your burger (grilled mushrooms, green peppers) for free. A small order of fries is a meal itself, as you'll get practically an entire bag of thick cut steak fries. Bottom line is, if you have a burger craving, this place will definitely do the trick! read more

The fries were horribly overcooked and burnt. I'm quite disappointed because of their reputation. I think it is also on part a lack of attention from the person who was frying them...But really didn't taste any quality distinction in their potatoes. read more