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    Five Guys

    2.9 (48 reviews)
    Open 10:00 am - 10:00 pm

    Order Five Guys Takeout or Delivery

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    FIVE GUYS ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups
    Outdoor seating
    Good for kids

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    Confession: I sent David in for fries while I stayed cosy in the car.
    Madison K.

    Five guys is a go-to for me because of their celiac fries. That is all I ever get. After a surprisingly small burger somewhere else, I was so happy to find a close-enough five guys. Here they are! Crispy and tasty and fresh -- the fries! Service here was fine. The fries have gone up to almost 8 bucks but are still magnificent.

    Cheeseburger
    Jessica A.

    Originally my plan was to order online which I was not able to. Upon entry I found that these prices were quite a bit different from the prices back home. Atlas I thought they better have some magical burgers and fries for $31.76 because I ordered one little cheeseburger with tomato, ketchup, Mayo, and pickles along with one regular fry. What I got was 2 cheeseburgers with Mayo, lettuce, tomato. and a regular fry. He tried to add four to my order. At the end of the day it was just okay. I won't stop here again.

    Cheeseburger fries and iced tea for $25
    Stephen M.

    Great food but at $25 for a burger with fries and soft drink, I won't be back anytime soon. I'll cook at home with these prices. Superior to McDonald's and Burger King. Just not worth the money

    a sandwich and french fries on a plate
    Shane K.

    Dang! Must be a shortage of jalapeño's. I paid for them and dug through this whole burger and found ONE jalapeño slice!! And the bacon looks like it was cooked two days ago!

    Its supposed to be a hot dog

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    Page 2 of 2

    Ask the Community - Five Guys

    Review Highlights - Five Guys

    I ordered the bacon cheeseburger with grilled mushrooms and jalapeños.

    $14.27 Cheeseburger

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    McDonalds

    McDonalds

    1.4
    (41 reviews)
    1.5 mi
    $
    Discounts available
    Free WiFi

    Pretty good man. Food is like every other McDonalds and service was friendly. Went through drive…read morethrough and even that had an aura that just gave "fast food." Love that. W ambiance.

    1 Star - Completely Unprofessional Experience…read more This was one of the worst customer service experiences I've had at a McDonald's. I attempted to place two orders using two valid promo codes--one large order and one very simple order (three hash browns). Instead of calmly explaining any policy, the employee immediately became dismissive and unhelpful. What should have taken seconds turned into an unnecessarily tense situation. To make matters worse, while I was still standing there, the employee began discussing the situation inside the store instead of addressing me directly, which felt extremely disrespectful and unprofessional. At the same time, she escalated into a heated argument with another customer, creating an uncomfortable and chaotic environment for everyone present. There was no attempt to de-escalate, no courtesy, and no professionalism. This is fast food--mistakes or limitations happen--but how staff handle customers matters. This situation was handled poorly from start to finish. Management seriously needs to step in and address staff behavior, communication, and customer service standards. Customers should never feel talked about, ignored, or caught considering walking away over something so simple. I won't be returning to this location unless there is a clear improvement.

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    McDonalds
    McDonalds
    McDonalds

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    Chipotle Mexican Grill

    Chipotle Mexican Grill

    1.7
    (148 reviews)
    0.0 mi
    $

    Worst location to ever exist!!! They are so slow and don't care about you at all. They always get…read morethe orders wrong and SUPER UNSANITARY!!! They have the worst attitude ever. The line can be out the door and they won't even bat an eye. They don't even wear gloves most of the time this location should genuinely be shut down!!

    If I could give zero stars, I would. This was the most chaotic, unsanitary, and unprofessional…read moreexperience I've ever had at any Chipotle. I waited almost 20 minutes in a line that stretched out the door. There were more employees behind the counter than I've ever seen at this location, yet everything was chaotic and disorganized. Staff were rushing, visibly frustrated, and not communicating with customers. When I ordered half chicken and half pork, the pork they placed in my bowl had a white, congealed-looking substance sitting on top of it. The employee couldn't confidently explain what it was. That alone raised immediate food safety concerns, so I asked for it to be remade. Then things got worse. Once I got home, I discovered my Chipotle bag was completely soaked through and the bowl was leaking heavily, even though the lid was fully sealed. The liquid soaked into my car seat, onto my hand, and my kitchen counter. I posted photos so you can see exactly what I mean. The cashier listed on my receipt as Nathaneal walked away from the register multiple times with customers waiting, mis-stated my order, and seemed annoyed when corrected. When I asked for the manager's name, she hesitated before giving me "Jasmine." The only employee who showed professionalism was the woman working the middle station adding the sides. Between the unsafe food, the leaking packaging, the mess it caused in my car, the long wait, and the unprofessional staff behavior, this entire experience was unacceptable. This location desperately needs better management, proper training, and a serious review of its food safety and sanitation practices.

    Photos
    Chipotle Mexican Grill
    Chipotle Mexican Grill
    Chipotle Mexican Grill

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    Chick-fil-A

    Chick-fil-A

    1.9
    (9 reviews)
    0.2 mi
    $$

    Chick Fil A's first day open! It was fantastic. The service was spot on, per usual with the Chick…read moreFil A business. The service was also fast for it being their opening day. The inside was well decorated and very clean, there were tons of corporate people hanging out in celebration for the event. I'm excited that there's a Chick Fil A in Matteson now!

    I came through the drive thru earlier around 1:30 and was greeted by an excellent young gentleman…read morewho took my order. I have always loved Chick-fil-A, but my experience today left me completely shocked by how I was treated by the management staff. It started with a simple mistake: I got home and realized I was given a regular chicken sandwich instead of the spicy one I ordered. When I went inside to get it fixed, I asked the Team Lead (Yemithe) if I could get a drink refill while I waited for a salad I had just ordered. She refused, citing a strict carry-out policy. No apology for the wrong sandwich, no empathy--just a hard 'no.' When I asked to speak to a manager, she claimed she was it. I eventually had to change my order to 'dine-in' just to get the drink I originally paid for. But the most upsetting part came next. After sitting down, I asked for a to-go bag. The Director on duty actually came over to my table, interrogated me, and demanded to know why I needed a bag. Rather than stepping in to make things right after her staff messed up my order, she chose to micromanage me, speak down to me, and then go gossip with the Team Lead. I am a paying customer and I am spending my hard earned money and even gas to go back after THEY made a mistake with my order and still I was understanding because mistakes happen but what is not okay is disrespect I did not feel welcomed or experience friendly service they are treating me as if I am a servant of theirs questioning my needs and making me feel super uncomfortable the total absence of basic hospitality, and the hostile attitude from the leadership team were appalling. Is this is the new standard of chick fil a?

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    Chick-fil-A
    Chick-fil-A
    Chick-fil-A

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    Five Guys - burgers - Updated August 2026

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