I've stopped here several times for a bite. I have always received excellent customer service. I don't like the wait for food at a fast food establishment. The wait in line is usually short. I order the Supreme Pizza or one of their Pizza varieties. They all taste good. Manager Terry, ensures her staff actively gives excellent customer service. I enjoy the food and environment read more

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The new bun for the gluten free option instead of the pita is pretty good! As usual gluten free bread is a big crumbly but I enjoyed it!

I have had it with this location. They are not consistent and I can't stand hit or miss establishments. I go here often especially being the location closest to me. But, I will be traveling to Frankfort going forward. I hate it because my food is usually good but lately I've been getting crap. It started with my most recent combo sandwich bread tasting old and literally crumbling. They "might" have gotten away with it if the sandwich was dipped as I requested. Instead, they just wet it so nearly half of it was DRY and very stale! Then, I went to Frankfort just because I was in the area and decided to finally try the caesar sandwich and it was so delicious I decided to get another the next day BUT from Flossmoor. I had to eat over half the chicken by itself because they gave me such a small piece of bread it couldn't hold all the meat (see photo) and very little salad on it. Food should be made the same no matter the location. read more

Buona - All this chicken and a small piece of bread and barely any salad - Sandwiches Near Me - Flossmoor, Illinois

Maybe the very best Italian beef sandwich ever. Ordered the Chicago way beef, hot peppers, plus cheese fries with an extra order of fries. Wonderful read more

Buona - Beef with hot peppers and cheese fries - Sandwiches Near Me - Flossmoor, Illinois

The regular Italian beef with nacho cheese was very good but pricey for size. It was around $10 plus tax and I don't think the size is worth it. At least mine was not. A good part of my bread had no beef at all. The fries were good. Service was quick through drive thru. read more

Buona - Fries - Sandwiches Near Me - Flossmoor, Illinois

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The staff is always on point especially the drive thru when it comes to pre orders, the food comes hot and just the way you customized it. The inside of this place is spacious, clean, and inviting to all young and wise beyond years read more

I love their Italian beef sandwiches and their Chicago hotdogs. Tried their pizza, that was not so great. Servers are very friendly.

Love the Rainbow Cone addition ! Drive through is fast and they always get your order correct! Dining room is clean and a friendly dining experience. A great addition to our community! read more

Buona - Rainbow Cone! - Sandwiches Near Me - Flossmoor, Illinois

I always have a good experience at this location. I sometimes have to wait for food, but never more than 10 minutes. I love the crispy French fries. They are my favorite of all time! I love how much avocado they put on my burger. Staff is friendly and I have never had a complaint about the food! read more

Buona - Avocado Jack burger and French fries - Sandwiches Near Me - Flossmoor, Illinois

I don't know if the food truck was from the flossmoor location or not. This review is strictly for the food truck at the Homewood Flossmoor pride day. I have always wanted to try their beef so when I saw the food truck I gave it a try. The beef was cold, the bun was not fresh and the fries were terribly salty. Won't eat it again. read more

Buona restaurant in Flossmoor Illinois was not worth the time and health risk taking during this pandemic. After getting up enough nerves to go outside, I stopped by Buona to grab a quick meal. Because I like seeing the preparation of my meal and observing the cleanliness of the environment, I normally don't use the drive through. I order two pesto turkey sandwiches, one salmon sandwich, and an order of large fries. I asked for extra lettuce and sauce on the sandwiches. I also had a $5 coupon which I was not allowed to use. Bottom line, instead of turkey on my sandwich I got chicken . I called the manager, he explained that they were slicing the turkey a different way...blah..blah...blah. He wanted me to bring back the sandwiches which was no problem had we not been in a full-blown pandemic. Not worth the trip & health risk read more

Buona - a daily specials sign - Sandwiches Near Me - Flossmoor, Illinois

I hadn't been to Buona in years and this was my first time at this location. Honestly, I wasn't that impressed with the Rosemont location so I didn't have high expectations when I stopped in for lunch one afternoon. I had a burger and my sister ordered a hot dog. We also had fries and drinks. My sister didn't like the hot dog at all. She said it had a weird after taste and definitely seemed like an off brand. She didn't eat it all for fear of getting sick. She also said that there was so much relish on the hot dog that the bun was soggy. The burger was okay, but nothing special. One thing I noticed was that the burger was larger than the bun so some of the beef hung over the bun. The fries were just okay. The restaurant had a nice crowd and the service was reasonably fast which was a plus. The atmosphere was quiet and inviting. The restaurant is nicely decorated and the electrical outlets placed near some of the tables is very convenient if you're dining in. I probably won't return to Buona anytime soon. read more

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I love that they baptize my beef sandwich and they don't skimp on the meat or vegetables on your sandwich or the amount of fries with the combo meal.Oh when I go into the store the service is very friendly ,fast and clean. read more

The Buona Beef restaurant in Flossmoor is located in a good location with an ample amount of parking. The food is cooked fresh and has lots of flavor. I love the fries. The building its self is very contemporary and it's a clean establishment. On the other hand, the customer service needs improvement. When you ask the workers to add more ingredients, they don't listen and are very stingy. These sandwiches are very costly, so being stingy on lettuce peppers, and condiments is not an option. So the sandwiches are decent, but they are not worth the money when you can go to other restaurants and get more products for a cheaper price. Update: In May 2020 I ordered an 7" Charbroiled Sausage Sandwich. I can say that the food was very skimpy. You have to pay for cheese and sauce to be added. You can visit other restaurants in the area for the same prices and receive a better quality and portions of food. My sandwich was dry, small, and disappointing to say the least. read more

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First time at a Buona. Came inside and I ordered a chicken parm sandwich and side of fries to go. Every staff member I interacted with were both friendly and helpful. Food was made fresh and didn't take long at all. I got greedy and dug my hand in the bag to get a fry and they were so hot and delicious that I decided to stay and enjoy my meal. Very good food, great customer service and a clean environment. Can't wait to come back. read more

Recently I've Chosen to follow a mainly Pescatarian Diet, so when Hubbysweetcheeks makes a request for me to pick him something up to eat at certain places, I am elated to find Plant Based fare on the menu. With that said, let me tell you about Buona Beef's Vegetarian Italian Beef, Oh my goodness!!!! That sandwich with the hot peppers is foot stomping, mmmmmmmmm invoking some kinda Delicious!!!! The stacked shaved layers of yummyliciousness is seasoned to perfection!!!!! Hat's off to Buona Beef for Being Inclusive on their Menu, I Love Italian Beef and now I can Enjoy it Again, without the sluggishness I used to encounter for indulging on such. Another place to add to my list when I don't feel like cooking. Stop by Buona and Try it, I'm telling you, you will most definitely enjoy it !!!!! read more

Buona - Vegan Italian Beef, Invite This to your tastebud party, you'll thank yourself later!!!! - Sandwiches Near Me - Flossmoor, Illinois

I came to this location today since I was running an errand at a nearby Target, and Buona is giving away an Italian Beef sandwich if you have the app. This location also has a Rainbow Cone truck conveniently next to it, so I was able to kill 2 birds with a stone. This place is super busy today because one they're giving away a sandwich but also because it's National Italian Beef Day. Having worked in retail before, I'm appreciative that the staff showed up to work and everything was running smoothly for the most part. It's a short wait to order, to get your food, and the drive thru is also busy. They even shut off the app orders. I ordered a regular beef with mozzarella cheese, giardinera, original way, and gutted (scooping out the bread, so it's kind of skinny and thinner than normal). I also ordered a crispy chicken sandwich on a lettuce bun since I was really curious how their chicken sandwich fairs, and I also didn't know they started offering lettuce buns so that's pretty cool. I ordered a regular fry and a bottle of water as well. I should've checked my order like open everything up before I left because my sandwich was made on a bun, even though my receipt said lettuce. It's not a deal breaker thankfully my yeast intolerance isn't as bad as my friends who have celiac. Mistakes happen, and I'm pretty sure it's not intentional since my beef was actually gutted. The chicken sandwich is delicious, so I will have to come back when it's not super busy to give them another chance. If I dined in, I will most likely have caught the mistake and asked if they could make it right. Since I didn't dine in, I didn't check, and I took it to go, it is what it is. I do recommend this place to anyone in the area looking for Italian Beef and rainbow cone ice cream. read more

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Food is good, I love getting the Italian beef combo. Very huge sandwich with a lot of meat and ingredients, I think price is reasonable for the amount. I would recommend. read more

Awesome experience with delicious food. We celebrated my adult daughter's birthday lunch today and it could not have been more perfect. They ordered sandwiches and I the chicken/avocado/strawberry salad. AWESOME!! We then went next door...just a few steps away and had Rainbow ice cream cake for dessert. lovely! Note...Best Onion Rings ever read more

My go to place for food on the go these days. 95% of the time everything is spot on but if it's not, the manager will fix it. They have a nice dine in area and when I'm not in a rush I like to sit inside and calmly enjoy my meal. Occasionally get the Italian beef but mainly order the hamburger, crispy chicken salad or sandwich and or hot dog. Writing this review makes me hungry. Think I'll go there today. Also enjoy the 1/2 price happy hour super thick milkshakes. Don't miss out and eat at ordinary fast food places. Eat at Buona. read more

Foods ok but I always wait like 20 minutes for it. Not ideal for lunch, they actually just alerted me they messed my order up. They gave me a brownie for the inconvenience. read more

I'm born and raised Chicagoan so when I come home I have to get myself an original Italian Beef sandwich. I love the other popular beef chain but this place hits the spot. Super delicious and not as greasy as the other place. Flavor of beef is so good and I love the freshly fried potato chips and the potato salad. So yummy. Since I've moved to Texas I will have to ship it to myself sometime. Buona is Bomb Good!! read more

Buona - Beef dipped with peppers and fresh warm chips - Sandwiches Near Me - Flossmoor, Illinois

The food and services are great! Atmosphere is good! Family owned businesses are a must for our society! Make sure to visit the ice cream parlor next door! read more

Ordered a crispy chicken with everything plus american cheese. I got a crispy chicken with a small amount of liquid orange cheese and 2 pickles on it. Lol. WTH!? Never going here again read more

Buona - Sandwiches Near Me - Flossmoor, Illinois

This place is a gem! Food is extremely good and full of quality. This burger was HUGE and tasted amazing with fresh ingredients and real beef. Definitely coming back asap read more

Buona - Double Cheeseburger - Sandwiches Near Me - Flossmoor, Illinois

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I ordered a beef combo and so called large fries. This is what I got very disappointed, since I paid aextra for the (large) fries. I would check your fries to make sure there all there. read more

Buona - Large Fries?? - Sandwiches Near Me - Flossmoor, Illinois

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$70 carry out order for the family last night. We were so hungry and excited. Got back to the house and discovered 3 of 4 sandwiches had none of the two toppings ordered on each. 4th had only one of the two toppings ordered. Paid extra for each of these. Also missing was an order of fries and both "on the side" ingredients purchased. Fries that did make it into the order were undercooked and cold The only meal of the 5 ordered that was accurate was the kids chicken tenders. After eating our "Okay" sandwiches (nothing special), drove the 15 minutes back to the store to have all of our missing items refunded. The manager was polite and apologized, but this place seriously lacks attention to detail and any kind of quality control process. I checked the receipt the clerk gave me after ordering and he got most of what I told him accurate and I figured I'd let the 1 sandwich he forgot cheese on just slide. However, our 92% accuracy dropped to 15% accuracy upon inspection at home. Having worked in a restaurant myself (actually preparing Italian Beef sandwiches), I'm totally baffled how every sandwich we ordered was prepared incorrectly. You just read the ticket and do the thing on the ticket, right? I was going to mention that they have fast service, but if the cost of speed is 85% inaccuracy, then fast service turns into a negative attribute rather than a positive. I would have happily waited 5 or even 10 minutes longer to have my family enjoy what they actually ordered instead of everyone sitting around the table complaining "hey they screwed up mine too!" Two stars for having ok beef and being clean, but with 1000 other places to get an Italian Beef sandwich in Chicagoland, I'll take my chances elsewhere. read more

I'm giving this place 5 Stars for now, it's super new to the area and the food is always fresh and hot and delicious might i add. The prices could be a little pricey but hey you pay for what you get and you're getting spectacular food here, i will definitely become a regular. read more

It doesn't even deserve one star. poor service, long wait time and order was incorrect. Food quality was horrible! It seemed as if it had been sitting out for hours. Avoid this location! It was a waste of time and money. read more

As far as first impressions go, improvement in service is needed. Some of the staff is still too new. Those folks get a pass. The managers and trainers, however, make up the difference. The fries are pretty good and the chicken artichoke panini is pretty good. The family liked he $5 solo pizzas and the pretzel burger. The daily specials, excluding Saturday, are a good promo too. Join their reward program and get a tiny $5 off the next visit. Smart business move. That's a free pizza on Thursdays. I guess we can add this to the rotation. read more

Yummy. I've been waiting to try this place. I'm a die hard Italian Beef lover, so it was destiny. Yasss to the drive thru, when I'm with my children I have no time to go in! So this was a must. I got the Italian Beef meal with fries and a lemonade. The beef was tender and it was not soggy one bit. The beef wasn't as flavorful as I expected but it did its job. I will certainly go back. And the fries were fresh HOT and ready! So yummy. My son loved them. read more

Buona - Sandwiches Near Me - Flossmoor, Illinois

If I could give them a zero I would. If the fries aren't cold, the sandwich meat is either burnt, dried out or overcooked. The salads have been reduced to a round bowl filled with wet soggy lettuce with other ingredients of which you can't tell what it is! The handling of food, the quality of the food and preparation of the food is below standards. Anyone who eats here should be cautious, this is salmonella at its finest. I have been to other Buona Beef locations and the food quality and presentation is upscale a huge difference from the location on Vollmer and Pulaski read more

Car Lines are messed up now. Go back to old system. You are not ChickfiLe which has the fastest car lines for food and you are not Portillo's which was the slowest line until Buona's new system that isn't working. Please go back to the system you had which was effective or we will put you on social media blasts Facebook, Instagram etc. Buona in Flossmoor. Voiced complaint personally to Manager and District manager on site.... Had to wait 30 minutes for system to work by handlers outside. Many vehicles left due to the holdup. BUONA LOST BUSINESS TONIGHT AND YESTERDAY when I stopped there to purchase food. The food is good however. read more

I ordered some beef bites and they really shouldn't be a thing. They're horrible hardly any beef and they fall apart and are made up of mostly breading served with marinara. Most of the foods I've had here are subpar and over priced. read more

Great food! Ready on time and clean restaurant. Customer service was great also! Will be back

This place never disappoint, I really enjoy almost everything on the menu. Glad this place came to Flossmoor. Frequent this place as least once a month. I would recommend Buona to all that enjoy a good Beef. read more

Buona - Beef & Giardinera Pizza. Always good and pipping hot. Nice price on Thursday $6.00. - Sandwiches Near Me - Flossmoor, Illinois

Complete shit show. I was in the store on the evening of 10/21/21. I placed my order at 7:40 PM. We didn't walk out of the store until 8:20 pm. I kid you not. After seeing people who ordered after us served and leave I went up to those preparing the orders to inquire. One of the bags that had been sitting there for 20 minutes turned out to be ours. Oh, except the strawberry milk shake which, in all that time had not been made. Add insult to injury I get home and while I had ordered two large fries and one small the bag contained two small and one large. NEVER again. The woman preparing the orders was walking back and forth and clearly had no clue what the hell she is doing. 40 minutes for cold food that had been sitting there for 20 and at the end of the day, the order was wrong. WTH?! Order #277 placed 10/21/21 7:40 pm, order ID: AAANUKEJACFC. You've lost a customer. read more

Italian beef is on point service is excellent attitudes are great place is clean !!!!!!!

Decent Italian beef that may be better than bozos.. definately better than what you can make at home.. Their avocado jack chicken sandwich is amazing.. kinda makes the beef look wimpy in my opinion because it's so flavorful. They serve personal pizzas top which is nice and the atmosphere is legit. Shop at miejer dinner at buona. Best of both worlds in one area.. and their service is pretty quick Sign up for the rewards program though it's worth it read more

Still the service and quality are garbage. Also I was told the manager KEEPS ALL TIPS! I use to tip and stopped because of super poor service. Now I know why these workers don't care! Managers keep the tips and over priced food is what this place is about!! read more