This White Castle has deteriorated. It is not being managed as they are frequently out of items. I…read morefrequent the White Castles in both Orland and Olympia Fields and NEVER have they been out of anything. Last Month they were out of Fanta products. Today they only hah small cups for drinks. Who is ordering supplies? If you ask for everything sauce on your burgers you better check before you leave. Wait times are long. Find a competent manager.

My first White Castle. Food was what I expected. Little steamed patty with pickle and onion on a…read moresoft bun. I got the vegan impossible burger patty. It was fine nothing to write home about. The fries were soggy limp crinkle cut. The drive thru was super slow as reposted. 2 people pulled out of line behind me before they paid. Roared around the parking lot shaking their fist at the building. That was amusing and alarming. When I got to the window I could see the frustration that they were struggling inside. We sat in our car and enjoyed some music and waited patiently. Got our order and there were no fries. Had to park and go in for those disappointing fries.

I came here and someone didn't wash their hands and that's all I will say. Never again…read more The service was okay. Nothing to write a yelp about. I should've known when our Icecream was melted when it arrived to us shortly after we ordered, but I assumed it was because it was a "hot" day. Like I said, NEVER again.

The golden girls decided to grab a burger tonight at this location and we loved it! The staff was…read moreamazing and greeted us outside as well as inside when we came up to place our order. Great setting and service. We sat and ate and we enjoyed our yummy meals. This was after work so we were hungry too lol I had the butter burger with cheese and fries. I got a black and white milkshake (chocolate and vanilla) and it was delicious! I was looking for a Neapolitan shake but it was no strawberry shakes lol mine was good though! We are going to have dinner at this Culver's once a month!

Food was so fire! Service was fast and the fellas was super…read morenice! I just randomly stopped here and Im glad I did! Best gyro I ever had!

I do not understand why perro brothers, Started going…read moredownhill. I placed my delivery order. It arrived within the time window. I was handed a brown paper bag not even folded over soaked with grease. Too make matters concerning too me the driver pictured as making my delivery was not the person handing my food in this open greasy paper bag. I don't know if I should eat the food after 3 days without power, or just put it in with all the food in my refrigerator and freezer in the garbage.

I come just for the chicken. It's a long wait so call if you can. The fries -no matter which…read morelocation are an after thought. Meaning they are never fully cooked nor are they good so I always pass on getting them. This location is clean and the man behind the counter is always friends and helps out on register if the other is on a call. I have had the catfish before and it is okay. Not sure what a pizza puff is but I will give one a try one day....maybe! There other sides like coleslaw (eh) okra and mushrooms so they have options. The hot and bbq aka mild sauce is decent so I always get it on the side. Otherwise it gets drowned in the sauce which is just not my preference.

I specified that I was stopping by for the first time and would like for my food to be hot...the…read morecashier who was nice turned around and said it to the cook...I then waited 30 minutes for cold chicken and fries and hot fish...I was highly upset...I didn't even turn around I was so disappointed

I really was hoping the sandwich would taste great. After checking the menu on the internet, I was…read morelooking forward to a BLT. The service was outstanding. Unfortunately, the product was subpar. The bacon was flimsy and soft. The thick bread and chewy bacon combined with lettuce was just too much work for my jaws. I ate a few bites and decided to toss the sandwich. I wasted my time and money and won't be back.

service okay food terrible I asked for specific modification didn't receive them also there was…read morehair in my food all they did was give me another which I did not eat I asked for a refund and was told I couldnt get one I been here multiple times and never received bad service this lost me! DONT RECOMMEND AND WONT BE BACK!

Pretty good man. Food is like every other McDonalds and service was friendly. Went through drive…read morethrough and even that had an aura that just gave "fast food." Love that. W ambiance.

1 Star - Completely Unprofessional Experience…read more This was one of the worst customer service experiences I've had at a McDonald's. I attempted to place two orders using two valid promo codes--one large order and one very simple order (three hash browns). Instead of calmly explaining any policy, the employee immediately became dismissive and unhelpful. What should have taken seconds turned into an unnecessarily tense situation. To make matters worse, while I was still standing there, the employee began discussing the situation inside the store instead of addressing me directly, which felt extremely disrespectful and unprofessional. At the same time, she escalated into a heated argument with another customer, creating an uncomfortable and chaotic environment for everyone present. There was no attempt to de-escalate, no courtesy, and no professionalism. This is fast food--mistakes or limitations happen--but how staff handle customers matters. This situation was handled poorly from start to finish. Management seriously needs to step in and address staff behavior, communication, and customer service standards. Customers should never feel talked about, ignored, or caught considering walking away over something so simple. I won't be returning to this location unless there is a clear improvement.

The grilled red snapper was good and the service was too. The gentleman who serviced me was very…read morepolite especially when I asked if they gave Sr Citizen discount which was no

I got Italian beef it was ok it used to be so much better and where is the cheese I don't…read moreunderstand. The service was good

Traditional A&W and LJS restaurant…read more Dining in reminds you of a 1950s diner with a jukebox, seating, and an overall atmosphere. Generally, I am not a root beer fan, but there's nothing like homemade A&W root beer. The only thing better would've been a float, which is optional, but I did not order one. I ordered the fish-and-chicken platter, which came with two sides. I forgot how greasy the delicious food was. The location is dated and could use some major love, but the two staff members working did a great job of ensuring all the food was hot, fresh, and made to order.

Horrible service! I was in the drive-through for over 15…read moreminutes, even though my order was ready much earlier because I ordered on the app. The two cars in front of me must've had huge orders, and they should've had them pull up ahead of me and let them wait somewhere else. That's how all the drive-through's work nowadays except this one!

Worst location to ever exist!!! They are so slow and don't care about you at all. They always get…read morethe orders wrong and SUPER UNSANITARY!!! They have the worst attitude ever. The line can be out the door and they won't even bat an eye. They don't even wear gloves most of the time this location should genuinely be shut down!!

If I could give zero stars, I would. This was the most chaotic, unsanitary, and unprofessional…read moreexperience I've ever had at any Chipotle. I waited almost 20 minutes in a line that stretched out the door. There were more employees behind the counter than I've ever seen at this location, yet everything was chaotic and disorganized. Staff were rushing, visibly frustrated, and not communicating with customers. When I ordered half chicken and half pork, the pork they placed in my bowl had a white, congealed-looking substance sitting on top of it. The employee couldn't confidently explain what it was. That alone raised immediate food safety concerns, so I asked for it to be remade. Then things got worse. Once I got home, I discovered my Chipotle bag was completely soaked through and the bowl was leaking heavily, even though the lid was fully sealed. The liquid soaked into my car seat, onto my hand, and my kitchen counter. I posted photos so you can see exactly what I mean. The cashier listed on my receipt as Nathaneal walked away from the register multiple times with customers waiting, mis-stated my order, and seemed annoyed when corrected. When I asked for the manager's name, she hesitated before giving me "Jasmine." The only employee who showed professionalism was the woman working the middle station adding the sides. Between the unsafe food, the leaking packaging, the mess it caused in my car, the long wait, and the unprofessional staff behavior, this entire experience was unacceptable. This location desperately needs better management, proper training, and a serious review of its food safety and sanitation practices.

Chick Fil A's first day open! It was fantastic. The service was spot on, per usual with the Chick…read moreFil A business. The service was also fast for it being their opening day. The inside was well decorated and very clean, there were tons of corporate people hanging out in celebration for the event. I'm excited that there's a Chick Fil A in Matteson now!

I came through the drive thru earlier around 1:30 and was greeted by an excellent young gentleman…read morewho took my order. I have always loved Chick-fil-A, but my experience today left me completely shocked by how I was treated by the management staff. It started with a simple mistake: I got home and realized I was given a regular chicken sandwich instead of the spicy one I ordered. When I went inside to get it fixed, I asked the Team Lead (Yemithe) if I could get a drink refill while I waited for a salad I had just ordered. She refused, citing a strict carry-out policy. No apology for the wrong sandwich, no empathy--just a hard 'no.' When I asked to speak to a manager, she claimed she was it. I eventually had to change my order to 'dine-in' just to get the drink I originally paid for. But the most upsetting part came next. After sitting down, I asked for a to-go bag. The Director on duty actually came over to my table, interrogated me, and demanded to know why I needed a bag. Rather than stepping in to make things right after her staff messed up my order, she chose to micromanage me, speak down to me, and then go gossip with the Team Lead. I am a paying customer and I am spending my hard earned money and even gas to go back after THEY made a mistake with my order and still I was understanding because mistakes happen but what is not okay is disrespect I did not feel welcomed or experience friendly service they are treating me as if I am a servant of theirs questioning my needs and making me feel super uncomfortable the total absence of basic hospitality, and the hostile attitude from the leadership team were appalling. Is this is the new standard of chick fil a?