Outstanding service and high standards! ​Huge shoutout to the team! The customer service was exceptional--the young lady handling the register managed a long line during the peak dinner rush with impressive grace, accuracy, and a genuinely warm attitude. ​My to-go order was placed and ready in just 15 minutes, which is remarkably fast for prime dinner hours. The food arrived hot, fresh, and perfectly prepared. This location truly upholds the Shake Shack standard. ​I will definitely be back to try the Spicy Chicken Shack next! read more

Shake Shack Oak Lawn - Chicken and Cheese - Burgers Near Me - Oak Lawn, Illinois

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Food was decent Very quick service A bit over priced for what you receive in my opinion. read more

I just tried the BBQ Boneless Baby Back Rib Sandwich and it was TERRIBLE! It barely had any bbq sauce and it was dry and crunchy. It was worst than McDonald's pressed meat rib sandwich, but at least McDonald's isn't dry and crunchy and it has bbq sauce. Whoever put this on a bun and served it has no respect for the food that's served. I expect more from Shake Shack! read more

Shake Shack Oak Lawn - Dry bbq sandwich. - Burgers Near Me - Oak Lawn, Illinois

When I gave my daughter my credit card to order herself food after volleyball practice as we drove home. I was alerted by my bank that her food cost more than $35. I screamed WHAT DID YOU ORDER to which she said a burger fries, mac bites and milk shake... I fell silence in disbelief of the price until I was finally able to mustard up the words "what time will it be done?" She replied 5:20. I thought to myself at least we don't have to wait long Sunday. We arrived maybe 2 minutes early hoping maybe it'll be done early. My daughter walked in a I waited in the car patiently until I looked up and it was almost 5:35. I left my car to check on her. Just as I made it to the door she was coming out. She explained they had my food at the drive thru window the whole time. I drive home, which is 15 to 20 min drive. After arriving home, my daughter scream DAD!!! THEY DID PUT MY FOOD IN THE BAG!!! I look in the bag and only the mac bites are there. I immediately grab my key and get ready to go back. Understanding how most fastfood companies operate. I looked up the number to call before I arrived, before I arrived and we greeted with attitude associated with fast food employee (not all but more than there should be). I called 3 times before I was able to get through. Once through I spoke with a lady who I explained the situation. Her first solution was a refund no compensation for my time at all. I explained to her that my daughter still wanted the food, Her solution was for me to come back to location and reorder the food, I explained to her that I was coming 20 mins away and it would be helpful if the order could be placed now to expedite my order, She told me no, because they don't have time they have customers. Mind you these are customers who paid after me. Also, just the unprofessionalism of calling them customers to me insinuating that I was no longer a customer because they already had my money. I asked a couple of times thinking there was a misunderstanding, which angered her enough to ask if I wanted a refund? Totally blown away with lack of professionalism displayed I said Yes, I'll take a refund. She proceeded to process the refund asking me several questions and putting me on hold. Maybe taking several mins, so long I was nearly back at the restaurant. I than brought up the fact that time its taking to process the refund the order couldve been placed again, to which she replied. I told you I can't take your order and hung up the phone in my face. I could not believe it I would have just turned around and went home, not sure if she said it and I didn't remember or just another occasion of unprofessionalism by not saying your name. I arrived back and when to register where I wàs greeted by a very professional employee. I asked her to speak to the manager, she said okay. She turned and one lady who was already standing behind her who heard me asked step forward and asked me what I needed, she approached with a look as if she was ready for confrontation. I asked her was she the manager she said YES!!! your the one who hung up on me? YES!!! DO YOU WANT TO PLACE A ORDER?!! As she stood over the register ready to do the very thing she told me she was too busy to do minutes ago. No, I just want your card and the corporate number ? She handed me a card with no corporate number. Not wanting to press the issue further because how unstable she reacted I took the card and left before she further escalated the situation. Her attitude is the type that lead to late night waffle house brawls between the employees and the customers. She does not understand that she is simply the manager her actions should be in line with corporate standard. I truly do not believe these formats matter it's a digital complaint box for you to relieve your anger and no real accountability will be dealt to the employee. But l do plan to copy and paste this narrative and post it on every review page I can find. Hopefully Shake Shack realizes that there is something to be learned from your competition. Please go study Chick fila and institute their customer service polices. Until than no more $35 burgers for me, I'll take my business to Culver' half the price none of the attitude of Manager Marianna Dickey at Shake Shack Oak Lawn read more

I hadn't been to Shake Shack in quite some time, so I was excited when I drove past this location just before lunch. We ordered burgers, fries, and drinks, which totaled nearly $40!! The fries were hot, but the burgers weren't very good. They didn't have much flavor. I just had a plain double burger with lettuce, tomato, and pickles. I'd previously visited a couple of the SS locations in the Loop and thoroughly enjoyed it, so I was taken aback by the food at this one. Honestly, it just didn't taste good. We left wishing we'd gone to Buffalo Wild Wings instead. The staff was really nice, though, so that was a plus. The space was clean, bright, and airy too, which was great for dining in. Too bad the food wasn't great. read more

Shake Shack Oak Lawn - Burgers Near Me - Oak Lawn, Illinois

The staff is cordial and personable. The cleaning could happen more frequently but at least they have a drive thru. Deals via UberEats and the ShakeShack app exist so Google for the latest offer. I can't recommend the lemonade when mixed with other flavors. I do think the truffle dip is a nice option that should hang around all year. For whatever reason they charge for the pepper relish nowadays. read more

Quick service after self order kiosk. Good smash burgers and best strawberry shake! Ample parking upfront and easy to find location. read more

Shake Shack Oak Lawn - Burgers Near Me - Oak Lawn, Illinois

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Burgers always taste great and very consistent. The fries were crispy and the Dubai shake was worth the try!

No stars honestly first time going there. the lady standing at the register was on her phone with her head phones a having a pretty intense convo we asked if we can order at the counter because we were paying cash the lady never greeted us looked annoyed continued to talk on the phone and then looked around for help weather you are on the clock or not you shouldn't be standing at the register worst customer service ever! never will make an effort to try this food ever again. first time ever going to try it too sad lost a family of 5 all due to customer service. oh we walked out. oh and now my husbands pissed because your service was pure ishhh read more

I hoped for much more. I just dont see how this place can survive long term. Food is okay. I feel like it's the wow factor because they are new to the Chicago area. Well relatively new that is. Everything was ok but on the pricey side. At least I think anyway. They weren't really busy and couldnt get my order correct. Top it off with some really janky lettuce. I've been here once and will survive my lifetime if I never step foot in here again. read more

Shake Shack Oak Lawn - Bad lettuce - Burgers Near Me - Oak Lawn, Illinois

I'm kind of surprised at the relatively few vegetarian options that Shake Shack offers. That said, the 'Shroom Burger was pretty tasty and a little unique compared to most standard vegetarian alternatives. The fries were rather bland and disappointing, and the shakes were a little too sweet without definitive flavor. Everything is a little pricy for what you get. That said, they offer a reliable, decent quality option, so whenever the urge for a Shake Shack run hits me again, I would return here. read more

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Came here with my sons who heard they had the best burgers. We each ordered a burger, fries, and a drink. Our total was $47 bucks, if their food was really good then it would have been worth it, we thought it was just ok. Another problem we had was the amount of time we stood and waited at the counter for our order. We had to remind the staff what we were waiting on, save your receipt! When we went it was packed inside and pretty loud but that usually doesn't bother us. I will say I was surprised on the number of people I saw throwing away almost full meals. Our food was edible. read more

Food was just ok.....maybe I expected too much. I got a grilled cheese with bacon and honestly it was lukewarm and looked like it had been run over by a truck. Fries ok but no ketchup packets for take out....just the little cups to use with pump and no lids. Drinks fine ( strawberry lemonade) but the cardboard carrier was so flimsy the bottom fell out. I'm usually not critical but don't think I'll be back read more

New location opening and it's obvious they are working out the kinks here. Online ordering is not an option yet and this location is not yet available for view on their app. The wait was pretty long even after calling in the order ahead of time. The kiosk for call in orders wasn't very user friendly either. The inside looks clean and modern. I had a double cheeseburger on a GF bun and cheese fries. The burger tasted absolutely delicious. Seasoned perfectly with just the right amount of char. The GF bun was thinner than most, not at all flaky and didn't fall apart. It was also slightly toasted which is so necessary for GF buns. The fries were just okay. A small serving with some undercooked. The burger is surely the star here. No complaints whatsoever. Hopefully they will have ordering on track soon. I plan on visiting often since it is close by. read more

Shake Shack Oak Lawn - Cheese fries - Burgers Near Me - Oak Lawn, Illinois

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Ordered the cheese dog ,shake burger,and the Parmesan garlic fries.All were average ,they didn't include the cup of Parmesan garlic sauce,which I had to go back up to the counter and get.Nothing stands out at this place,and certainly no "wow" factor.I wouldn't go back.... read more

The three star review is because the food was delicious. If the food was not good, this would be a zero star review. I was so excited to try Shake Shack for the first time, and I brought my nephew with me who was also going for the first time. The kiosk was very easy to use except it asked us to take a table number, and then type that number in. Looked around and no table numbers. Stood there for a while and watched the other people standing there looking around, meanwhile a large line was forming behind us. Tried to find a staff person to wave at, but no luck. Finally a very nice lady at a kiosk next to us, found two table numbers that were abandoned on a table and took one and gave one to us. Next was finding a table. It wasn't very busy in there, so there were plenty of tables open, but they were all dirty. One of the first things I noticed was at the floor was also very dirty. We finally picked a small table, and I went and grabbed napkins to clean it up as best I could. The food was delicious. I had the veggie burger and my nephew had a bacon burger and we both loved them. He loved his fries and I loved my cheese fries. I went up to get ketchup for us and discovered that the ketchup dispenser was empty. I waited around a little bit to see if I could catch an employee's eye and finally a young woman was coming back from dropping off a tray at someone's table, and I said to her that the ketchup was empty. Without looking at me she mumbled mmm hmmm and kept walking. I noticed that there were two ketchup packets next to the empty dispenser so I took those back to our table. I proceeded to watch guest after guest walk up, find the ketchup container empty, and tell the same woman it was empty. She gave every person the exact same response. The food was expensive, and I will usually pay it because it is quality. But for that kind of investment, I'd like a clean place to eat with staff that is friendly and attentive. read more

I ordered off of Uber eats today for dinner for the family. I've been to this specific shake shack a few times and i am quite familiar with the sizes of their burgers. unpleasantly when i did did order off uber eats, they gave us catering sized burgers which are significantly smaller than their regular sized burgers. I'm extremely upset about this because I paid for the regular sized burgers and didn't get the portion I was expected to get. Will not be ordering here anymore unfortunately due to this unfortunately read more

The place was quite clean and nice. The bathroom had a little bit of an odor but had the necessities. My biggest con is: the cheese fries. The cheese fries was just liquid cheese over the top that barely even got to the bottom of the fries. It was solely just on top. The chicken sandwich was nice but very small. Felt overpriced for subpar unfortunately.. read more

Shake Shack Oak Lawn - Chicken Shack- Cheese Fries - Burgers Near Me - Oak Lawn, Illinois

Great service and a great fried chicken sandwich. Its a well run store and the employees are friendly.

I was really happy and excited to know that Shake Shack was coming to the area! I've been to other locations so I know this place had alot of potential and I was even telling my friends about this place.... I finally came here since I had some free time to try out some of their food and honest to God, it was awful. Complete 180! I walk in and this place is packed, the drive thru was packed, some people were waiting an hour, even for a small meal or even a shake. Prices here are grossly overpriced. Even the people that got their food complained about the food not worth the wait or the money. This place was just a disorganized mess, beyond words and I left to go elsewhere. I do give it a second star because this place is completely beautiful inside and I love the sky lights & out door area. read more

Overall this place is pretty good. The bacon cheese burger was good, cheese fries were ok but could have saved my money and made them at home lol. We also got shakes (forgot to take pictures) which were good. The shakes were pre-made which is not a problem but with the name being Shake Shack I thought they would have been the main attraction of the restaurant. The restaurant itself is nice as well as the workers, however it is on the pricey side. Reminds me of a high end Wendys read more

Shake Shack Oak Lawn - Chicken sandwich, double bacon cheese burger, cheese fries - Burgers Near Me - Oak Lawn, Illinois

Manager and team had the best attitude and customer service. Food was deli and place was clean. Count me in as a regular.

Visited for the 1st time today long line but very quick and efficient service. We were able to order at the kiosk and within 10 minutes our order was up. Every employee we encountered was nice and made the experience enjoyable. The burger was juicy and had a great flavor and was dressed with tomatoe, lettuce, cheese and a special sauce. The fries were nice and crispy and the cheese sauce was very flavorful. Overall great first experience read more

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I made the terrible, horrible, no good , very bad mistake of ordering food from this place. So, in case you are not aware, the food is terrible. How can a burger restaurant mess up on burgers ? Beats me. Seriously , the dried burnt burger from those teenagers who work in the water park taste better than this. But wait it gets worse. They actually messed up the order. We ordered 3 fries and received only two. We ordered one with cherry peppers and one without and both came with the peppers. Their only hope was the fries. Nah , I'm kidding of course. The fries were not even warm and had zero taste. This place is BAD. Stay away at all costs. There is nothing good here. No matter how hungry you are !!! Thank me later. read more

My partner and I came here on 4/13 for lunch, and they have self ordering kiosks as well as staff available to place your order. One of the reasons why I love Shake Shack is that a lettuce wrap is available on their menu by default as a customization, and I love that they're willing to cater towards many dietary needs. I'm no longer able to have yeast like I used to, so having a lettuce wrap allows me to still enjoy a burger. I also like that they advertise that they don't use any hormones in the chicken etc, so I can appreciate it as a consumer that they source high quality ingredients while also making Shake Shack appeal to more customers. Shake Shack even serves alcohol now. For this meal, we skipped it since it's lunch time, and they were on a skeleton crew and someone would need to come check an ID to confirm your age before you can be served which makes sense. We ended up each doing a lemonade, 1 order of fries, 1 order of chicken bites, a burger and a chicken burger. I enjoyed my chicken burger on a lettuce wrap, the chicken was crispy on the outside and tender and juicy on the inside. The only con is trying to eat it without being messy or having things fall out of the burger due to the lettuce being flimsy and when you put freshly cooked food on the lettuce it'll semi cook it. Other than that, it was still just as tasty and if anything it made me feel less guilty. I'd totally come back here and would make it a regular spot whenever I'm having a craving or don't feel like cooking. I'd recommend Shake Shack and this location to anyone in the area looking for healthy options at a fast food place that's actually good. There's also plenty of seating indoors and outdoors, and they also have plenty of free parking. read more

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This location is the best, Quina the Manager is Phenomenal!!! She makes sure she goes above and beyond when helping you. This location me and my family loves to go to. read more

I arrived just after the restaurant opened. The tables were nasty. An employee cleaned a spot for my party. The food was decent. The menu was showing items that had been pulled. That was a little disappointing. I'd go back. I truly enjoyed the 'shroom burger. read more

The burgers my husband and I had were delicious!! We also has regular fries and I had a non dairy chocolate shake. After all it's called the "Shake Shack" for a reason. lol Ambiance was clean; had wet wipes to wipe down the wooden tables. Very good!!! read more

Friendly staff and management. Restaurant was clean and well organized. It is good to know there is one in oak lawn. The burgers are delicious read more

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My husband requested burgers for lunch. This restaurant is really close to our home, so it's a perfect opportunity to check it out. When I arrived, I noticed that you place your order on a self-serve kiosk and then wait for your order to be called by the service staff. Everything is à la carte. No options for the food to come in. More like a combo or your normally used to at a fast food burger joint. So with the two Angus burgers minus bacon with avocado and shallot onions and one fry was $26. After opening up my packaging and making sure the order was correct, I noticed that the patty was kind of small so I did order an additional one for my husband. I did not partake in any shakes which I know they are known for, so that will be the next agenda to try upon my second visit. The staff was nice and very attentive. If you are opting to dine in, they have a huge area for customers that want to sit and enjoy their food. After ordering. The burgers were pretty good. Nothing to complain about just the cost read more

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Shake Shack will not put ketchup on cheeseburgers. At the price charged this is pathetic. I was told that this was corporate policy. The order ahead app does not work or the workers don't read the order. I specified toppings, cheese and shack sauce only, and got tomato peppers added. These are way to spicy to to put on someone's order by mistake. Once you put the order in the app and pay you do not get a detailed summary of the order so you cannot tell what you are getting. So when something does go wrong they blame the customer. I contacted shake shack regarding my concerns per the request. They did not acknowledge that their app has issues. They mere stated my order was prepared accurately. I hate peppers. I would not overlook removing them or submit an order that I did not believe would allow me to remove them. read more

Good afternoon. I came in and ordered a burger and fries and a drink. It was DEAD in there THAT was the ambiance. I came because I wanted to switch it up and get a meaningful meal after my LONG day at the office. Little did I know I would be paying for overpriced food some of which I DIDN'T EVEN GET. I finally got my name called to see that they only gave me a burger. Please tell me who would pay $20 for only a BURGER???? Do you know who I am???? I finally went back to ask for a drink. The back of house person told me I didn't order one?? Please look at the total and tell me that I didn't. Embarrassing to say the least. Anyway I will NOT go back as I am appalled by the ambiance and the lack of detail that went into my meal. On behalf of kev read more

Not Bad... but slightly unimpressed. It was a decent experience. The food was ok, very unexciting. The employees/service was good & very nice, and the building was new & interesting too. Very trendy in a minimalist & eco friendly way. Not a bad place to go, but not totally worth the money or hype. read more

I had never been to a Shake Shack before! We were able to place our order and pay for it at an order station and then we got a text when our order was ready. The chicken bites were really juicy and the breading was killer! The chocolate shake was so creamy and hit the spot. The place was really clean and we had a great time enjoying our lunch and watching Family Feud. There is outdoor seating, too! I recommend this location. read more

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Horrible service! First of all, I placed my order on the app, and the app was very wonky, but I finally got it to work. Next, after 12 minutes of waiting for my order, I was told to go to the drive-through window. I waited there five minutes before someone came to the window and gave me my food. My french fries were cold. And they did not include the Shake Shack sauce on the side, or my barbecue sauce, as I requested in the app. After no apology, They gave me another french fry, and it was only lukewarm. After 2 tries, I had enough and I just left. When someone waits 17 minutes before they get their food, the food should be hot and fresh. And the order should be exactly as requested. And when you do fail, there should be a heartfelt apology. When I spend four dollars at White Castle, I expect some issues. However, when I spend over $15 for a meal at Shake shack, I expect hot, fresh, and high-quality food. And I also expect the order to be accurate. With many other choices in the area, I think I will be moving on from Shake Shack. read more

Shame shack is pretty good! The burgers gotta be good with a Portillos and Smashburger just around the corner. Burger and fried mushroom are awesome. Filling and fresh. Bread blows away the aforementioned nearby places especially. I just wish they had cheddar cheese. American cheese as only option will probably stop me from being a regular. They also messed up our float order. The fries, fruit drinks, and ranch is also super great. read more

There was a deal where you could get a free Shackburger with any purchase, but you had to order through the app. I couldn't get it to work, so I asked for help. The counter girl tried to help me but it still wouldn't work so she spoke to a manager. The manager came right out and tried several times to make it work, with no success. She then said they would take my order at the counter and that I would not have to pay for it. I said I would pay for fries, but she insisted that the order would be free. The Shackburger and fries were both hot and delicious. That's the kind of customer service that you rarely see anymore. I will continue to patronize the Oak Lawn Shake Shack. read more

Terrible service!! Was there on a Sunday afternoon and nobody was in line. I was not able to get anyone to take my order. Employees would walk by the register and wouldn't even make eye contact. I had to just leave. I went to Portillo's across the street. Do not waste your time with this place. read more

Josh is the best! !!!!!!!!! !!!!!!!!! !!!!!!!!! !!!!!!!!! !!!!!!!!! !!!!!!!!! He gave my doggo a treat in the drive thru read more

First time at Shame Shack. Burgers were tasty, but small. My teen could have probably ate a double. Shakes were really good but there aren't many flavors. There's the standard vanilla, strawberry, Oreo, chocolate. Maybe 1-2 seasonal flavors but that was surprising since it's a "shake " shack, would expect more flavors. Overall good, quick bite. read more