The waiting hour was long. There was no line, and I was just waiting patiently for someone to get me to a table due to my politeness. I'm a bit anti social, so I guess it was my fault. Another thing that was also my fault was waiting for my waiter. I think all of this was a misunderstanding on both parts. I should give this a 5, I want to give this a 5 but I just can't. There was a few problems, but at least they were polite and understanding. read more

Crooks and thief's apparently work here. Was with a large party and we split the bill into groups. When I went to pay my part I wasn't given the itemized receipt, but the total looked ok at ~$96 for 4 people (tax/tip included) so I just rounded up to $100 since tip was already included and paid it. Couple days later my card was charged $111.45! Tried calling and get put on hold with no one ever answering! read more

The food is good, but don't go late at night they don't have enough people working so the wait is long. And there was a smell like old sewage read more

I don't recommend this place Very bad service they need a lot of people and the people in the kitchen are quite noisy apart from being very dirty... read more

The entire place smelled of sewer . The decided to work on the toilets while people were in there eating. The food was horrible and the smell was horrible. Got home and kept vomiting the food. Horribly sick. The place should have been closed. I will call the health department or the city of Matteson. Terrible- Do not eat here. read more

The food at the IHOP on 20900 Cicero Avenue, Matteson, IL serves the best breakfast food that my niece and I have ever had. The pancakes and the waffle were light and fluffy, the eggs were scrambled to perfection, the bacon (both turkey and pork) were crispy and delicious, and the grits were hot and creamy, just like homemade. You probably think that the food was the highlight, but actually, it was the customer service. Maddy, the GM, was beyond amazing and gave superior customer service and customer care. She was attentive to all of our requests and needs and she made sure that our food was hot and fresh. Then, she passed the baton to Victor, the other GM, who was filling in for the cook and he cooked the best breakfast that we have ever had! We have eaten at IHOP restaurants around the country, but this was by far, the best experience that we've ever had. And we can't forget our wonderful server Bernice. She was kind, thorough, quick, and had a sweet personality and kind disposition. Thank you Maddy, Victor, and Bernice for being awesome representatives of IHOP and for giving us a great foodie experience on our very last day visiting Chicago! read more

Very slow service, the waitress took a long time to offer the coffee and the cutlery just like the table had no sugar or flavorings for the coffee, the waitress seemed to only peek out trying to hide from us so as not to take what we ordered. I hope this review serves to make the service better with customers. read more

I didn't have any issues. We were in town and needed something to eat. My wife and I ordered the french toast combo it comes with 4 pieces of toast (she had strawberry, I had banana) with 2 eggs, a choice of bacon or sausage, we chose Turkey sausage (not listed on the menu) and hash browns. We were served by Courtney who was working short staffed but was very polite and courteous. read more

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order Ubereats , but they forgot an item , went to go get it cause I felt it was essential for another item , the old lady seemed like she had an attitude placed the item on the counter instead instead of my hand and walked off without asking if I needed anything else .. read more

THE WORST POSSIBLE SERVICE EVER!!!! IHOP Matteson was totally understaffed on a Saturday night. I brought a group of High School Students to IHOP Matteson following their Homecoming Dance. We arrived at 11:15 p.m. and was not acknowledged by a Hostess for approximately 15 minutes. She was engulfed in assisting the ONE WAITRESS. Eventually, I was able to get her attention to put our name on the list. She determined we would be the 3rd next party to be seated..... TWO AND A HALF HOURS LATER (2:00 A.M.), this little High School Group of Kids were just receiving their food!!! Truthfully, the only reason we stayed is because it was a "special night" for these kids. BUT, NEVER AGAIN WILL PATRONIZE IHOP IN MATTESON..... Terrible service! read more

I am absolutely livid. I just returned from IHOP in Matteson. I had three members of our company team meet me there for breakfast before heading out. The first problem, the waitress did not get my order correct. When they did finally bring the correct order to the table, it was not what was pictured in menu. I ordered blueberry pancakes. What I finally received was buttermilk pancakes with blueberry sauce on top of the pancakes. Because we were delayed in getting the original order, I just kept the pancakes. One of my team members ordered an omelette. After he began to eat it, he noticed a long black hair in the food, he stopped to inspect it and showed it to all of us. I immediately summoned the Manager over. After arriving to the table, he was shown the plate with the hair still embedded in the food. He apologized, removed the plate and asked if my team member wanted another or something else. He chose a different order. As we continued to wait for his order to arrive at the table, I could not finish my order after witnessing the long hair follicle in his plate. After waiting a while, we decided to go to the counter and pay the order ticket. While at the counter, I noticed a long-bearded male cook preparing meals in the kitchen. He was not wearing a beard net. I again summoned the Manager to escalate my original complaint. The Manager even with the knowledge that a hair follicle had already been reported, still did not relieve the cook. There were no hair or beard nets worn by any of the cook staff. In short, I will report this to both the IHOP Corporate and the Cook County Health Department. I was completely appalled at the lackadaisical response of the manager. This is a very unsafe food handling practice for any restaurant to allow. The Manager was totally incompetent. Attitude reflects leadership and with what I personally witnessed today; he should be fired. read more

Please check your receipt before providing payment. The employees steal from customers by adding items to the bill that you didn't order, rushing customers to pay and not providing the itemized bill. Today I witnessed two waitresses and the manager add eggs to a bill that the customer didn't order, add drinks to bills for three more customers who didn't order them. That's 4 customers in 30 minutes. Once they're notified the bill is incorrect they double charge clients for the incorrect bill and the correct bill explaining you will be refunded in three business days. UNACCEPTABLE! read more

I only write reviews for extraordinarily good or bad service, this place service is getting progressively worse. My kids ate before me so I couldn't check their food but as I cut into the pancakes, they bleed with batter. From seeing seeing staff disrespect each other to the last straw of cold and undercooked food. Never again... at least from this specific location. read more

IHOP - Breakfast & Brunch Near Me - Matteson, Illinois

the new management has MADE A DIFFERENCE. manager actually cares about the customers and quality of their food. Proper waitresses with great attitudes. Whoever is there they are doing a great job with EVERYTHING!! The environment of the store is also extremely welcoming, balloons and decorations for every occasion. I love it! I can't wait to come back and eat there again. read more

This is IHOP so I'm not expecting world renowned food. However, it was good. Our waitress was very nice and friendly. She joked with us and laughed. The food was cooked just as we ordered it, so we were happy campers. We came hungry and left full so all was well! read more

Great food good workers, the portions are more than most! The server was attentive and knowledgeable. Wish they were still open late but we live in the hood all over good restaurant though!! read more

I'd give this IHOP a 3.5 star rating overall Atmosphere is like your typical ihop. I used to go a lot as a teenager since I'm from the area. Always clean. Never went to the bathrooms but the seating areas and waiting area are tidy. Customer service is average. Never can complain by nothing too special. Waiters and hosts are friendly and attentive. Food is like your average ihop. No complaints there. I always ask for hot old fashion syrup and they are always nice enough to get it before my food comes out. This time I got the "split decision" combo which had French toast, eggs your way, sausage, bacon and a side of pancakes. Everything was pretty decent except the eggs were pretty bland. A little salt, pepper, and hot sauce fixed it right up though. read more

IHOP - "Split decision" in mid bite lol - Breakfast & Brunch Near Me - Matteson, Illinois

Saturday mornings are extremely busy if if you do an online carry out order, i arrived at exactly 11:13 and my app stated my order would be ready at 11:15 it's 11:30 and i'm still waiting. read more

IHOP - Breakfast & Brunch Near Me - Matteson, Illinois

I had heard how bad that IHOP is but I have no complaints about it. They are quick with food. Good with their service and have a nice staff. The only thing that it needs is to be wider due to the fact that when it gets crowded in there, it gets really really cramped. All in all not bad experience. read more

In their defense other IHOPs seem to be just as bad I enter on Sunday Nite @ 8:30pm The Good::::: The waitress Nora was a pretty good server. Attentive and friendly. (Despite being the ONLY waitress on duty) The Bad::::: The restaurant is FLITHY: Floors didn't appear to be mopped that day Floors were NOT swept (at least get the straw paper up) Window covering very dusty and dirty My table had not been wiped down from previous guest Drinking cup had residue from another guest's An had to request another silverware Understaffed: There where 3 people on duty, one of which was the manager, who was the hostess and cook. ‍ Staff: I pet peeve of mine is having to hear employees conversation. All they did was shout back and forth, to one another, almost as if we where at a truck stop diner. Someone mentioned sweeping the floor, waitress responding saying she "can't serve ALL THE TABLES and sweep". Around 9:20 the conversation about closing and not wanting to deal with "20 ppl rushing in at 9:50p tryna get food" started. Food: Bacon was $3.29 and left MUCH to be desired Bacon was also cold, which left me a bit confused because it was very oily like it had just been pulled off the griddle Juice was warm! My glass didn't have ice, I didn't request "no ice" but considering the small cup and no free refills, it was appropriate. However is there no other refrigeration/ cooling process in place for beverages?! Everything else lacked luster, but considering it's a declining breakfast chain, I'm not shocked. Before leaving I ordered a second helping of roasted potatoes, they came out extremely hot, which makes me question how long had my food had initially been sitting. Would I go back again? No! Would I recommend to a friend? No! Just go to McDonalds, they serve breakfast all day now. read more

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My three year old granddaughter and I went here. I Ordered a ham, bacon and cheddar omelette, she got chicken strips and corn. We were given plastic silverware to eat with. The waitress brought our food and never came back to the table until she brought the check. My omelette was was wrong, it only had ham and they put some kind of white sauce on it. After a few bites I started to feel nauseous. The chicken strips were almost burnt. I pealed the coating off because I couldn't cut it with the plastic knife. My granddaughter wanted a spoon to eat her corn but we only got a fork and knife. When the waitress brought the bill I complained about the food. She got a manager. He brought me the right omelette which I ended up taking home with me because I was so sick by this time. The WiFi wasn't working this time either. read more

We came in at 2 in the morning, when we walked in everyone just stared. They didn't bother to greet us. We weren't loud, obnoxious. We were just tired and hungry. The Waiter didn't even walk us to the table. It took a long time for a waitress to serve us. We had to ask for the general things like straws and eating utensils. Over all I will not be back. The attitudes were very nasty. read more

Not sure what happened to the bacon strips I ordered with my pancakes Did the chef forget or the driver ate it???? read more

Why do I torture myself and attempt to support my local community??! This place is a hot mess!!! Hostesses..yes, plural.. are stoic, but unfriendly. They don't smile. They say, WHAT'S THE NAME? Instead of greeting you in HI, WELCOME TO IHOP.. HOW MANY IN YOUR PARTY TODAY? the place is filthy and always seems to understaffed. IT'S SUNDAY, PEOPLE!! AND THE HOLIDAY SEASON..get your act together. I'm going to the New Lenox location. read more

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This place has gone downhill in the past 5 yrs. It's not always clean and the food isn't always great. I don't know when was the last time the menus were wiped down both ours were just filthy with food and beverages all over them. And come to find out they are out of a lot of things. I asked for something, they didn't have that. I heard another waitress say the same thing to other people. I don't what's going on but this is our last time here. When it comes to the staff there are only a few that really care and do right by all involved. read more

IHOP - The bottom of that black frame is completely FULL OF DRIED CAKED ON SYRUP - Breakfast & Brunch Near Me - Matteson, Illinois

This is the worst IHop. Although today was Father's Day, we waited forever even though it wasn't that crowded. The restaurant was a total mess with stuff on the floor and dirty tables. The coffee pot we received was stained and dirty as well. Multiple take out orders were incorrect and customers were complaining. The waiter took 15 minutes before he spoke to us and another 15 minutes before he gave us our coffee and orange juice. No silverware, no napkins, no water. He made sure to tell us the kitchen was backed up and there would be an extended wait for our food. Also said they temporarily stopped seating people so they could catch up. The bathroom didn't have soap in the dispensers - so I was particularly worried about hygiene, germs and the cleanliness of the workers. When our food finally arrived, my eggs were runny (they were supposed to be scrambled with onions and cheddar cheese), my bacon was burnt, and my pancakes were lukewarm at best. I asked for some warm syrup that the waiter said he put in the microwave - but I never received it. I will say that our waiter was kind and tried to manage the situation, even gave us a great discount, but overall experience was awful. We arrived at 10:30am and didn't leave until 12:45pm and there were just two of us that ordered basic pancake combos. Just unacceptable. They really need new management to improve the operations. read more

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At 1:48 Am my friend and I just got a our food , not evening 5 min after our plates hit the table a ROACH crawled from one end of our booth to the other and crawled in the crevice of the top cushion behind me. I was frozen out of fear, I didn't feel comfortable eating there anymore but my friend wanted to finish her food I wish we could've gotten a picture but I was so surprised that I couldn't move. That made me EXTREMELY uncomfortable. read more

So ordered curbside pickup online (which the website listed as preferred) and after arriving at my scheduled time I called but didn't get a answer. Waited 10 minutes and called again but no answer and mailbox was full, called 10 minutes later which was now 30 minutes of waiting and no answer. I went in and asked the lady at the desk was they doing curbside pickup and she said no because it was raining and she wasn't going out (although a employee came out to get somethingfrom his car). I said your parking lot is full were you going to tell anyone and she said I needed to call and not order online. I told her I been calling but no answer and she just shrugged. I of course walked out. There were literally 6 bags of food sitting there getting cold because they wouldn't come outside. read more

Got the Chicken and Waffles and waffles were burnt. We were the only ones in the restaurant so not sure how. I also saw a roach in the bathroom! read more

I love it here I had an amazing server I just hate the way customers treat the young servers but other then that I 100000% recommend eating here read more

My server was Essence. She was absolutely amazing! My order was out quickly and everything was correct. She was very pleasant and attentive.

Ordered Coffee didn't get it and was not charged Guess he didn't hear it with my order Love Pancakes but really wanted coffee with it

Stopped in for breakfast, service was fast with a clean environment. My waitress Shay was friendly professional and Super dope!

If you ever want to punish yourself, I suggest you try to eat here.... Let me begin with the hostess. Plus size, black woman.. long black hair.. no personality. When we got there, there were about 5 people seated at the entrance, and 1 young lady waiting at the register for a take out order. The hostess was counting out singles, but never acknowledged anyone. I waited for someone else to come over to seat people, but everyone else just walked by. I waited til she counted out her money, for her to say something... no smile, no nothing. I had to ask her if she was taking names, or giving out numbers. Her answer was, AH HUH. She took our name. I asked her about how long of a wait, she said 15 or 20 minutes. There was probably 30 OPEN TABLES!!!! Why did we have to wait to be seated??!! So, we finally get seated, and it takes our server another 7 or 8 minutes to come to our table. She takes our drink orders.. 2 coffees with lots of French vanilla cream and 2 waters. Ten minutes later, we got our drinks. She disappears after dropping off the drinks. Another 6 or 7 minutes, and she returns to take our order. My husband had the chicken enchilada omlette, which he said was fantastic. I had 2 poached eggs.. soft..which were more soft cooked than poached, with ice cold bacon, and a peach crepe stuffed with cream cheese. The crepe was great. I watched the kitchen area. At least 5 servers on a regular basis, were in front of the kitchen window. They all seemed robotic, waiting for food to come up. I didn't see any expeditor putting the food on trays, and helping out. Sad. The place was filthy. Our table was gummy and sticky.. the bathroom was gross.. and the menus were dirty. Like I said in the beginning: If I was into torturing myself, or famished I MAY return, but I'm in no hurry. With the sad news that PEACHTREE CAFE is going to foolishly turning into an ALEXANDER'S STEAKHOUSE, we are left with no breakfast choices on Rt. 30 in Matteson... read more

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Sabrina their Waitress is a fabulous person! I was not there, but my mom and dad went yesterday for a late breakfast. They have been having some issue the past few months and Sabrina you were sweet! Thank you for your kindness! You know what you did, I don't think you will know how much you touched their hearts and gave a little hope for good things may now be on the way said my mother. Food was typical IHOP- service was good. Sabrina you are a rockstar in my book! read more

i ordered one thing a bowl ir crispy potatoes and it took them an hour while there was literally no one here besides me and one other person

Even tho there's no beer here it's still pretty grate. The waitress is very nice and my cakes came real quick. The menu has lotsa good stuff on it that everybody would like. My wife likes the cofee and the French fry's. There flapjacks never diss appoint and the syrup is very sweet. The bathrooms are a great place to do your business. Very quiet and welcoming. Trust me these griddle cakes are good. Come for the hotcakes and stay for the bathrooms. read more

I ABSOLUTELY LOVED THE SERVICE I GOT ON EASTER SUNDAY MORNING! I set my alarm ...called at 8AM and placed my order... told the young Lady on the phone when I planned to come (12NOON) and get my "Family Feast" with a side of French Toast! IT COULDN'T have gone any smoother! The staff ( headed by NICOLE ...but there were two young Ladies) were MAGNIFICENT!!!! NICOLE!!!!!MAGNIFICENT! I am HIGHLY RECOMMENDING IHOP on Cicero in Matteson, IL! I guess we ate it too quickly for me to try to take a picture 5 STARS!!Gailmarie Ward read more

I have to say that they were a little overwhelmed on Christmas morning. When we arrived, there were people sitting in the lobby, at the host stand, everywhere..... waiting. The hostess was running back and forth between the host stand, the cash register and the kitchen. Names on the list of people waiting were being skipped (including ours until we spoke up). When we finally got to our table, the food was pretty good. Our server was attentive and nice, as was most of the wait staff. read more

I ordered a simple sirloin tip with eggs scrambled, hash browns with pancakes. The meat, onions, and mushrooms were sweet like candy. I was looking for a steak like, salty like taste. Server told me that was how the meat came, it would not taste different if done again. Stated other customers liked it. I did not! Sent it back and was unhappy the rest of the time. Just wanted meat that was not candy tasting/tasting of sugar. read more