Food was great service was outstanding- our server Damian was one of the nicest and professional servers ever!

This Ihop location is extremely lacking the customer service. When we walked in, there was no hostess or no wait sign for us to wait for someone to sit us down. So we sat ourselves down politely and waited patiently until somebody came with menus. The hostess was extremely disrespectful to us when she found out we sat ourselves told us to wait next time. Our waitress had a very rude attitude towards us when we were picking a table to sit at and specifically told us we couldn't sit down at a booth that was open when all the other booths were taken which made no sense what so ever. While she took our food, she never gave us our silverware. When upon paying, we were accused of not paying for our food when we had paid online through the app and I had showed then I paid through my bank statement! The manager was so nice to explain to us that they had new systems that were interfering with the app online. Once we had fully checked to make sure the payment didn't process fully yet, the manager was nice to check us out again under her supervision and apologized for the inconvenience. Over all the food was delicious. read more

I'm not sure what happened to this location but my family and I will not go back. First day of our staycation, we decided to go out for breakfast. It was pretty crowded but the wait wasn't very long. After a 15 minute wait, my family of 4 was led to our table. One of the tables was still still dirty as well as the chairs. After being cleaned, we sat down. It was close to 10 minutes before we met our server. After she took our order, we waited another 20 minutes before getting our drinks, in which the server spilled my son's drink before it reached him. Our napkins were also wet. Another 30 minutes of waiting before we decided to leave. We never did get our food. Service - 0 stars, Clean - 0 stars. I would also like to add that with the servers being customer-facing, their appearance should be impeccable- hair and nails included. We will not be returning to this location. read more

As soon as we walked into the restaurant we had to witness a male servers arguing with the manager about being told to work faster with getting the food out to the customers. The service was slow and the atmosphere throughout the restaurant was unpleasant. More professionalism please IHOP!! read more

After church my niece and I decided to grab a bite to eat... IHop was our spot. They were busy, but we were seated within 10 minutes. The restaurant was not "cozy", nor did it have the feel of bright and cherrie - but was a bit on the drab side. Our waitress was pleasant and attentive. The food was like the restaurant - bland. I choose the omelet made with egg whites and veggies, with a side of hash browns. My niece choose a bowl of grits, (it was more like two cups) - she only ate about a half a cup. She had something else, but sadly, the entire experience was blah! It took about 10 minutes to pay for our bill with the cashier. There was only one cashier and the line was long. At one point she had to go to the kitchen to get something for a carry-out meal and no one came to her assistance, so the line grew while she was away for about 3 minutes. The saving grace of the experience was our waitress, although she didn't cook the meal, nor help out with the cashiering, nor did she choose the decor... she at least was good at her job... Still, I don't go to restaurant to pay $30 for a waitress. I go for a decent meal - to be filled..., so this was a disappointment. read more

Not terrible, definitely needing improvement. Took longer than I expected to get our food but it was correct and tasted good. It's very obvious they're short staffed because the waitresses have to do the hostess jobs and wait their own tables as well as bus their own tables. read more

Serves is so very very bad! He didn't wear a name tag so we didn't know his name. He didn't know how much a side salad was. Then thought I wanted a side of toast with my BLT when I never said anything about toast. Maybe if he spoke English we wouldn't have a problem or maybe I need to learn Spanish? All in all was not good not even an ok place to eat will never go back again!!!!! read more

20 minute wait for one to be seated in a spot that was open for those 20 minutes. After being seated another 15 minutes before anyone spoke or anything in regards to my order. When the lady came to take my order she had the most "whatever " attitude. Only reason I endured the wait as regardless i was going to have to wait while car was being worked on. Sad service! read more

2/18/19 I wold give them 0, zero, if I could. Justin, new manager, seated a party of 2 and a party of 8, that came after my party of 3 , because he would not clean off a booth that was empty for 30 minutes. When asked why, He stayed he decided to clean off the booth and tables for a party of 8, even though they came after us. Several workers looked at the list and was just walking around after looking at the list. It took a very long time I clean he tables, no bus boys, won't be coming back! read more

Covid precautions have eliminated the standard menu, so you're now required to scan a QR code. Which even my waiter was unable to do on my phone then he blamed it on me not having an iPhone. Find a way to sanitize your menus or find a better system. Unable to remark about the quality of the food because we left in frustration after 15 min. Went to Blueberry Hill where they have menus. read more

(For takeout) The wait was terrible, but it always is. I knew what I was getting into. If you have the patience to wait, go for it.

I hate this ihop but the one in Orland Park was closed for the day and my daughter wanted ihop so we went. The staff are really unprofessional the ridiculous side conversations they have where customers can hear is ridiculous. Don't ever send food back they complain and are loud about why they don't want to make it again. They warmed the syrup in the microwave which I had to ask for warm syrup but when I poured it out it was literally water. I was then told because it just came out the microwave it's like that. Wrong!! I've been to many breakfast places that have warm syrup it's never watery they just water their products down and or use a poor quality cheap syrup. I then had paper in my glass of water. It was a disaster next time we will not go to this location. read more

This is by far worst ihop! The service was horrible, they had dirty dishes just sitting at an unoccupied booth. There was also only one server to wait on 7 tables and seat people at the same time. There are way better options for a quick bite. read more

IHOP - The booth full of dirty dishes - Breakfast & Brunch Near Me - Matteson, Illinois

Visiting from out of state This ihop use to be so pleasant and clean We walked in the floor was absolutely covered with paper and food. tables were filled with dirty dishes ..The young lady Lisa altitude about me and my family changing tables.Stating our waiter should've kept us in the other section Meanwhile the 2nd section was definitely dirty as well....The menus were very sticky our table was dirty ...Tables surrounding us were filled with dirty dishes ... Matteson use to be so nice But this Particular IHOP needs major attention Customer Service is Everything Clean uniforms Name Tags Are A Plus Whom ever is Management here Needs More Training Definitely won't recommend to anyone traveling read more

Do not eat here, they have roaches! One crawled down the wall not far from where we sat. We went and got the manager and he came over and killed it. He was very nonchalant about the situation as if this was a normal situation. By the tim me this occurred we had already ate our food. The manager only took $7 off our bill for the inconvenience. Unbelievable! read more

I have eaten there a few times in the last month and they have gotten so much better even with fewer employees. Keep up the gr8 job.

If I could give them zero stars I would. They customers service is horrible. Placed online order it took 30 minutes after I arrived to get my food. And once I got my order they just throw chocolate chips and strawberries in my bag with no container. I will ever eat at ihop again. Denny's is better read more

WHY ARE MY CHICKEN TENDERS LOOKING LIKE CHICKEN NUGGETS!!! Honestly, if I wanted chicken nuggets I would've went to Burger King. I am a grown woman not a 5yr old CHILD! Waitress was great, lacked conversation skills but did her job quite well read more

I went here to get breakfast to carry out. My last IHOP experience was horrible so I wanted to see how this visit would be. I was surprised at how busy this restaurant was and how many customers were greeted in a way that you could tell they are regular patrons there. Like a family environment. So, I really wanted a Denver Omelette but it wasn't on the menu. I told the cashier what I wanted and she confidently said "oh, we can fix that, no problem". That let me know I was in the right place. The friendly cashier told me "it will take 10 minutes for your order". Surprisingly again, she came with my fresh, hot food in about 5 minutes. My inside mind was like "Wow". My food was delicious. Sorry I don't have pictures, I was STARVING! Not to fret, pictures to come because I definitely will be back. Great service IHOP, thank you! read more

went there for breakfast our server name was Kenya, she was great and very friendly!

Thanksgiving 2018 was celebrated at the Matteson IHOP. They were able to accommodate a larger group (9). Food was excellent and the staff treated us very well. Recommended. read more

We like this Ihop the best because the staff here does a great job. Food was hot, servers smile and make eye contact. Greeted with a "good morning" and seated quickly. Cashiers pleasant and quick. Other Matteson businesses could benefit from this Ihop's "good customer service" example. Get this right and you'll always have repeat customers. Support local businesses!! read more

While I loved my breakfast, the enchalada thing..my wife was very disappointed in hers. And the employees seem to be so into each other, it's really a shame that there's not more professionalism. Bathrooms need a good scrubbing! Not many options left in Matteson. But the IHOP in New Lenox is way better than this... read more

Customer service is lacking a litte have too ask for water, sugar an extra napkins price Is a little high $25for 1 person, I ate 2 strips of bacon 2eggs, hash browns ,&coffee the food was good though so I give them 3.5 stars read more

Good food but inconsistent cooking. Chefs are challenged at scrambling eggs lightly! Portions are inconsistent also, but other than that it was a good experience. read more

This is definitely not the place to go for Saturday morning pancakes. You are not greeted or even acknowledged when you walk in. The waitresses appear to also be the hostess, and they appear to move at a snail's pace. After 10 minutes when we finally got seated, no one brought us coffee or water. We finally got up and left. I have to say it wasn't only us having problems, but I will let them tell their own story. They do not even deserve one star. read more

I love IHOP! The waitress was friendly, the pancakes, turkey sausages and eggs were delicious!

If I could give them 0 I would! Went for breakfast & the booth Cushion had a huge hole covered with duck tape on this account alone I will never go back to this location. It was crowded so we would have had to wait for a new table to open. The fact that they are that crowded on the weekend shows that the cushion is a easy fix blame poor management. I think whoever ok'd the duck tape remedy should be fired. read more

IHOP - So my family went to ihop in Matteson for breakfast this morning & they tried to seat us in this booth with a huge hole covered with duck - Breakfast & Brunch Near Me - Matteson, Illinois

Would give it no stars if I could. Went here two Monday's ago and my waitress, Edith (I believe her name was) touched my pancakes one by one to "check" them and then proceeded to bring them to me. When I address her she proceeded to confirm and explain her justification for doing so. Management did nothing and corporate reported it to the owners and no response back still. Will never eat there again!!! Beware! read more

This IHOP is terrible!!! I came here and it took me 1 hour before I got my food. Meanwhile, I was planning on leaving in an hour. I couldn't even eat my food there and I was also rushing. They put it in takeout and everything looked terrible. They didn't even complete my moms order because they said the food was not ready. Like what in the world!!! I am never coming back here. read more

Standing in line forever just to pick up an order. Line of 4 ppl waiting for someone to come to the front for initial greeting. Extremely slow. Smells bad. Go elsewhere. read more

I would give them negative five stars if Yelp would have allowed me to. The service is slow and beyond terrible, yet we've dined here a few times, only because they are near by. This, of course, is before I have seen first hand that the manager is racist, and they are poorly managed. I would suggest you visit the Orland Park location, or go to Denny's. I personally, would never step foot in here again!!! The management and customer service is exactly what I would expect of someone making minimum wage!!!! read more

I love IHOP but this is the worst one I've been to I hate it it's so close it took 15 minutes before our order was taken it's only 5 other customers no where near crowded. After we get our food it's cold upon arrival , plus egged burnt .. why me . read more

Right off the bat this was not a pleasant experience. My husband and I stood waiting for a host/hostess for a while with a few other people while staff walked back and forth practically ignoring us. When a young woman finally got to us, she took our names and assured us that we would only have to wait a couple minutes for a table to get cleaned. No big deal, sometimes places are short staffed, we get that. Well we waited, and waited... and waited. The couple behind us left at this point, but we hung in there. We wanted to give them a chance. Food service IS a hard gig afterall. Another woman came out and assured us we wouldn't be waiting for too much longer, but wait we did. After a while, more customers came in BEHIND us, and they were seated right away. That was the nail in the coffin. What was the point in taking down our names? Man, that was straight disrespectful. Even the guy waiting for his pickup order gave us a pitying look. We left without ever tasting the food. I hope they can become more organized in the future, but then again I won't be going back to check. read more

We visited this IHOP on a Sunday morning and were greeted promptly upon entering. We were seated right away and our waitress took our drink orders as soon as we were seated. Our food arrived quickly and was delicious. Our order was correct and the food was hot. Our waitress checked on us a couple of times and provided us with the things that we needed. The service and food was a BIG improvement from our last visit to this establishment. Keep up the great customer service! read more

This place is a mess. First the bathroom smell was ????? I came in for dinner at about 3:30 on Sunday. I was shown to a table at 3:47. The waiter show at 4:05 to ask if I wanted something to drink. I wanted coffee with vanilla cream. NO FLAVOR CREAM. Ok I asked for hot tea with lemon. NO TEA. OK. I had tea in my bag. I asked for hot water and lemons. NO LEMONS. OK I wanted a Chicken cob salad. NO LETTUCES read more

When the restaurant you walk into has garbage on the floor in the waiting area it is never a good sign of a well-managed establishment. We were told that there was a five minute wait and after 20 minutes of sitting and seeing at least four open tables. We asked to speak to the manager but she was unavailable because she was cooking according to the waitress. We made Several suggestions including seating the people in the waiting area at a table while they waited. She informed that she made the same suggestion to the manager who told her it was better for people to wait in the lobby as the kitchen was backed up. ???? The garbage can was also overflowing so with all of these factors in mind we decided to go elsewhere. Is it unfortunate that a well-established national chain would allow a branch to be so poorly run. read more

Terrible customer service. Stood waiting to find out if we should wait for them to seat us or seat ourselves for 10 minutes. Decided to try to find out the protocol and was greeted with aggression. Will never go back there again. read more

I have not been here in awhile and I will never go back. First off there was vomit out in the front of the restaurant. The hostess just stared at us when we walked in. She said nothing! There was a 15 second pause, & I said there are 6 of us & we need a high chair. She still said nothing! Walked us over & I told her where we needed the high chair and she gave me a dirty look. I felt really uncomfortable. The whole restaurant is dirty! I went to open my menu and it was stuck closed! Gross!!!!! The waitress was friendly and the food was good but, I felt like we should all take showers when we got home. We definitely told our son to give the baby a bath as soon as he got home! Just horrible! Yuck! read more

Best service ever will definitely come here again. Today hasn't been a good day but when we came in we were sat right away and had good service read more