Best costumer service in jacksonville. They are amazing as soon I walk in door they already know me and have my order wrong in and the cooks are amazing too very personal in good way Always nice and smiles . Def make me feel at home and im not and inconvenience. But the manger she is top notch she runs that store like a boss qould love my 5 guy family read more

A100.0 sanitation rating Nowhere else here have I seen that. Consistently good, however LIGHT salt still too much just for future reference for self read more

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Expensive but always good. We love all the options you can add but we don't come often because it has become so expensive. The food is always good and if you don't know, they are very generous with the fries and that used to make them worth it but as the prices creeps up the value trade of becomes questionable. We will still eat here but less and less frequently. People even joke all over social media about the mind blowing costs for a meal. read more

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The crew working at this location today were operating like a very well oiled machine. I placed an online order, drove to the location, and had my food in less than 10 minutes from placing the order. They also double checked and ensured accuracy of the order as well. As far as fast dining experiences go, this is certainly one of the better ones I've experienced. Highly recommend this location! read more

Amazing service thank you so much ! Amazing customer service! I would definitely come back again and highly recommend!

Joel is fantastic, great customer service. Food is good, the place is clean. Overall a great experience. read more

Five Guys - Burgers Near Me - Jacksonville, North Carolina

everytime we go there's amazing customer service and the food is always good! If you want a good cheeseburger this is the place to go! Plus you get to add different toppings! read more

Great food great prices great atmosphere! The employees are friendly, helpful, and very professional

From the cashier to the delivery, they were awesome and fun. Fries & burgers were good too.

Service was great as usual, but our rolls were stale. We come often and have never had an issue until today. Should have return them, but we ate them. I guess they're not selling a lot. read more

The fries are are perfectly crispy and soft, best food spot in the jacksonville. very yummy

The food was amazing - fresh ingredients and good taste. "Best burgers in the world!" read more

I was always curious about Five Guys and I finally went in to try their foodies. The place was clean and there thankfully was parking available. We went in when it wasn't busy so we were able to put in our order and didn't have a wait time for our food. I forgot the name of the gentleman that helped me with my order, but he was very polite and made a few helpful suggestions on how I can order my food. The food came out quickly and tasted amazing! If you haven't had their burgers, fries or shakes I would highly recommend going in and trying something from their menu. read more

Really good food, definitely expensive. Service is pretty good. Fries are amazing and they fill the bag! Recommended.

Great food! Great service! Courteous staff! Would definitely refer folks to Five Guys read more

Amazing service every time we come in. Service is always fast, staff is always friendly and the place is always clean. A little pricey but the taste of the food makes up for it. Our food always comes out hot, and my kids don't complain about the fries because we always get so many that fall into the bag from the cup it comes in. I love how you can customize your condiments! My husband loads his with almost everything they have. Five Guys is where I go when I'm in the mood for greasy food and when I want a good quality burger. read more

This was the worst experience I have ever had at a Five Guys. I love eating at five guys and have never had anything wrong before. This time the bread tasted stale and the burgers were dry. And for the first time I didn't have bacon on my bacon cheeseburger. It was also the first time I got the order to go. Maybe that is why it was so bad. In the restaurant we could have went directly to the counter and had the issue resolved. We live less than a mile from the restaurant and ate as soon as we got home. I am just very disappointed. read more

Jeremiah is awesome! Excellent service and he had a great attitude! 10/10 would recommend

The food was amazing and the staff was so friendly and helpful the entire time. Just overall a great experience

I love the food, staff and cleanliness. But gosh I wish it was so expensive. $5 for a plain hot dog!

So I went to 5 guys today to get an unbiased view on the culinary experience they offer. A lot of hype has surrounded the legendary food 5 guys supposedly offers, with the exponential drawback being the effect it has on your financial situation. It was time to put it to the test. I ordered a double bacon burger with a small Cajun fry by the cashiers request, stating the next size up of fries could feed two people, with the large feeding 3-4. The bill was 17 dollars and some odd cents. I was skeptical. I brought the food home, the aroma filling the car like cologne in the mall. The car was hotboxed in greasy bacon notes and Cajun dust. Upon arrival, I prepared a plate. The burger was fat as it was tall, almost a perfect cube. The fries had the right amount of crisp and Cajun dust. The burger was amazing. You could tell the food was about as fresh as it could get, and the fries were the perfect compliment. Everything about this burger was done right. It's almost like the guys at 5 guys decided to open a burger place with the vision of making the best burger possible, with the best ingredients. That being said, they see this as an excuse to charge way over what it would cost to make. In conclusion, 5 guys easily sells the best burger out of any burger chain. Seeing that the price is steep, I could see this being a treat for occasions. I give 5 guys a 4.5 out of 5 read more

I ordered the food for delivery and the delivery was good and went well. Was easy and convenient. However if never had an issue with this location before I ordered fries and got bark ya full cup of fries and that's it. I ordered a regular. Only the cup had fries in it and it wasn't even filled to the top. The burger was good tho. Just a little disappointed with the fries for five dollars. read more

Food is good, like the fries. The burgers are big so go with the smaller sizes. Drink selection decent

I stopped in at Five Guys a couple of days ago. Since I moved from the West Coast, where In-N-Out is KING), the Five Guys in Charlotte, NC was a close second. I expected the FG in Jacksonville would be equal. Not True! Jacksonville FG were a sad substitute. The patty was tasteless and greasy. The veggies were limp. The bun was soggy. I was among 5 other people, so no e causes for being to busy to focus. The crew was yelling, joking around and not paying the appropriate attention to their customers nor to their craft. I will NEVER again pay exorbitant prices at this place again. I would expect to get a low quality product from Sonic, but this was very disappointing. read more

Eat here frequently. Food is always spot on and the staff always friendly.

Good food, great price, clean restaurant, and a Friendly staff. Really no complaints.

Came in, ready for those large fries... let's just say DON'T if this is why you're going. I think large is the new small. "A large will feed 4 people." Oh. No sweetie. That large filled my 4 year old niece. Whatever happened to filling the entire bag with fries. So disappointed. Burger was on point though. read more

Can't say enough how much I love the burgers and fries here. The quality is always great and the food is always cooked well and tastes great. Best chain restaurant burgers and fries in the business. read more

Five Guys - Five Guys burgers are next to none. I love the real fries and big taste burgers. I highly recommend checking out Five Guys - Burgers Near Me - Jacksonville, North Carolina

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This was an awesome eating experience. The young man named TEVIN was very polite and attentive to All customers from the entry of the store till the end of the meal. He is an outstanding customer care type of guy. read more

Oh, em, gee, this is THE BEST "fast food" restaurant in Jacksonville! The burgers are always fresh (of course) and service is friendly and fast. Whatever you do, don't order a large french fry. There are so many "bag fries" that a small is usually enough for the three of us. read more

Not sure why these other reviews aren't better. It might be a little more in price but you get what you pay for. It's the best burger in Jacksonville by far. read more

Best takeout burgers in town. Great flavor & options for add-ons. The fries are excellent (really salty, pretty greasy...but burgers & fries are not supposed to be health food...just enjoy it). The only downside I've had here is that even if you order on their app, they never have your order done at the time estimated. I've waited every time I've ordered. It may be to serve 'fresh', but I don't pre-order to have to wait. Would be a 5/5 rating if not for that irritating 'policy'(?). read more

Cherry Milk Shake was so delicious! The best milkshake by far. However my small cheeseburger had so much Mustard on it, that I went through 20 napkins with not taste of my burger or cheese. I will go back , next time burger will be plain. read more

Every time I go in I get exceptional customer service. Every restaurant, whether it is a fast food chain or not, should follow their lead. When I first discovered them they took the time to explain their menu, offered their condiments, said how long the food will be and politely said have a pleasant day when I left the restaurant. Awesome job ladies and gentlemen! And the food is great as well! Worth the money over McDonalds, BK, and any burger joint! read more

Always good great burgers you can count on to fill you up. Do yourself a favor and get the regular cheese burger (comes with double patties) and just take your time and enjoy. The fixings are great, standard (those labeled in black) includes grilled onions and grilled mushrooms. The all beef patties are thick and juicy biting into the burger is a delight to the palate. Additional condiments (in red labels) can be added per request. I always get the jalapeños, fresh not pickled, and hot sauce which adds some extra heat. Pair the burger with the Cajun fries get ready for preparing for ur appetite to be satisfied. Love the chain and the great quality of burgers they cook up! read more

Usually love this place but fries were mostly fry pieces that were over cooked,,, but they did give me a lot of them ... wish the fries were cut a bit larger ... Of course burger was to die for... great ... Staff was very helpful ... Everything was clean and neat ... Service was fast .... Bit pricy as just my son and I had burger / fry pieces/ and drink with a $34 bill ... At another burger joint that could have been 4 meals for same price .... Thanks Rockinst read more

I placed an online order and left my house to pick it up. This location had closed due to their AC breaking. They called me and were extremely apologetic. They refunded me and sent me a gift card for $20 as well. Good people here. read more

Order #: 153456823 Order Total: $41.77 Payment Method: Credit Card Visa The order should have been ready at 7:30pm; we arrived at 7:31pm and my husband had to wait 10 more minutes for our fries to cook. When we got home and ate our meal, we tried our milkshakes and they taste disgusting, like something is soured in them. Also, we asked for cherries and were told there were no cherries. I have called and asked for a refund and now I am awaiting a call back to see if the guy there can refund without having my receipt. I should not have to wait and I should NOT be expected to drive back to get the $8.00 I paid for disgusting milkshakes. Just heard from Blake, the Manager, and he said Evette, the GM, will be there in 20 minutes to call me back. I am so frustrated that I did not get the milkshakes I should have received and now I am waiting for so long for resolution that isn't even promised. I have waited 25 minutes and I have received no phone call from Evette. I called the store again and Blake said he thought she would be there by now and he is calling her now to see where she is. Evette called 5 minutes later and I had to once again explain the issue. Now she states it will take 3-5 business days to receive my refund. I have waited over half an hour for substandard resolution. She states this is just the policy. I told her I was writing a review on Yelp, on their FB page, to the Feedback form and I will tell everyone I know to never trust them with their service. She said the Manager was newer and didn't know how to handle the situation. I could tell but that is still no excuse. She said it was their policy and I told her that a policy that doesn't benefit the customer will eventually lead to less customers. read more

Yumminess is plentiful here :) we never leave here hangry!! Definitely a greAt place for burgers!!! read more

Five Guys - Burgers Near Me - Jacksonville, North Carolina

I think a little in expensive side 5 dollars for a burger no drink or fries, I stood in line for 5 minutes, to find out I wasted my time standing in line. My suggestion is not so expensive for one thing. read more