Jose was amazing-I work in fast casual food service in NYC and he had some of the best service I've seen!

It's been a while since I had Five Guys and it did not disappoint! I had the bacon cheeseburger burger and fries. The hamburger was cooked perfectly and the toppings ( lettuce, tomatoes, pickles, ketchup, mustard, and mayo) were fresh and they put the right amount of condiments on the burger. read more

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Well, it's Five Guys so nothing much to say about their burgers and peanuts. This place is spacious for a tourist site. I love the decorations with comic characters - Spider Man complimented how great Five Guys is in New York. Staffs are always friendly and try their best to get your order done. Quick In-n-Out. read more

Five Guys - Little Hamburger - Fast Food Near Me - Gatlinburg, Tennessee

Great service and I got a hot dog all the way. They are busy a bit dirty and if you need to use the bathroom you need to be a customer and need a code a lot of people where coming in thing they can just go in the bathroom but they have to make a purchase to use it. read more

There was no wait time and the food came out rather quickly! There were a few tables inside and a couple tables outside. We managed to get out of the crowd to eat a lunch. We like Five Guys so we weren't disappointed! read more

This was a nice clean and big Five guys! Service was friendly and super quick! There are so many restaurants on the strip to choose from and though we did want a more sit down restaurant-everything was just packed! But going to Five guys was a great option! Especially so you can enjoy more of the day and not have to wait for hours to sit and eat! Would definitely recommend this location! read more

Ordered hamburger & got a cheese burger. Ordered small drink I got a large. Was charged for the upgrades.

It's amazing every time and we love it. Everybody's got to try it. No matter what state no matter which one we go to they're all the same. They're very good. read more

Burger and fries were delicious! The little burger was the perfect size, and I loved the seasoning on the fries.

The food and the service.Keep up the good work.And try to keep the prices down to the minimum.

I never knew that a beef patty grilled with onions with a little bit of seasoning can taste this good-- The Cajun fries are out of this world !! read more

Five Guys - a hamburger covered in cheese and sauce - Fast Food Near Me - Gatlinburg, Tennessee

the food is so overpriced and so dry, not tasty at all, can make these burgers AND FRIES at my house (i live in a different state so i obv can't do that rn) only thing tasty in this place is the peanuts they give you. mcdonald's or burger king is way cheaper than this and twice as good DONT COME HERE too overrated read more

Five Guys - peanuts - Fast Food Near Me - Gatlinburg, Tennessee

The wait may have been long due to the volume of customers, but the burgers were delicious! And the fries are always amazing!

I love five guys, but sometimes they're a hit or miss. When we walked into this location, there was no one in line, so we were able to place our orders right away. We were joking around with the lady making the burgers and she said she just cleaned her grill, so she was ready for us. We ordered a cheeseburger all the way and a bacon cheeseburger. We were about to order a large order of fries but the lady taking our order told us that it feeds up to 4, so we ended up going with a regular size. It was pretty slow, so the staff was walking around cleaning and moping the floors, which was nice to see that they were keeping the storefront clean. The wait was reasonable, considering that they were making everything fresh. My burger was so good, I'm pretty sure I ate it without putting it down once. The bread was soft and the burger was flavorful. The fries were cooked perfectly and were crispy on the outside while still being soft on the inside. Definitely one of the best burgers I've had in a long time! read more

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Food was good as always but the outdoor seating is terribly dirty. There were signs posted in plain sight saying "don't feed the pigeons", but that wasn't enforced. I saw multiple people feeding the disease ridden animals that were pooping all over the outdoor eating area. The pigeons would fly inches away from your head. This Five Guys location is one of the reasons the US is the new epicenter of the coronavirus. There was a palpable layer of grease over all of the door handles and tables which made the lack of cleaning evident. It made the restaurant feel like a child's playground. There is a small alley (about a foot wide) between Five Guys and the next building that was full of garbage. Additionally, the cashier didn't have her mask on over her nose and workers complained when they messed up orders. The same gloves were used to touch money and the cash register as were touching and preparing customer's food. After leaving I felt like I needed to take a bath in hand sanitizer. read more

Bacon Cheeseburger When it came to the actual establishment it was clean for fast food standard and while in the line the workers were very engaged and kind cracking a joke here and there and so started the conversation with a voice and made the worker laugh she was very kind when it came to me ordering. read more

Ahhh! Thank heavens it's open til 10!! We did a bunch of tastings at the moonshiners and wineries, so time got away from us. Just before closing we were still greeted with a smile and helped cheerfully. We've been to other 5G, and had greasy burgers and fries. Not here. Received all perfectly and I think we received a lot more fried than normal. Just the thing for a hungry buzzing person!! read more

Five Guys - Fast Food Near Me - Gatlinburg, Tennessee

If you are going to offer vegan or vegetarian options, can you make them edible?! Not the case with this location. I ordered the veggie sandwich. The vegetables were not grilled or edible for that matter. They were on the grill for seconds. Try eating a previously boiled mushroom that isn't fried. Again, if you are vegan I suggest you bring your own food to Gatlinburg. read more

The best burger I've had in a very long time. 10/10. The fries come with a massive serving though ~ me and my date were overwhelmed by how many even though we were warned read more

Five Guys on Parkway in Gatlinburg is a really good Five Guys to go to if you are really hungry and want consistent burgers and fries. They are worth the wait to get something good for a relatively good value. The staff here is very friendly and they do a good job to prepare your order. This is a nice place to drop in for food. read more

Five Guys - Five Guys - Fast Food Near Me - Gatlinburg, Tennessee

Wow I was blown away about the taste of the burger. The only only reason I gave it four stars because the restroom was a little dirty and my burger and fries price total price 22 dollars. read more

Five Guys - Fast Food Near Me - Gatlinburg, Tennessee

Here at Five Guys, we don't forget vegetarians! Just for you we'll slap on leftover veggies from our burgers on a bun!! Seriously... this burger probably cost them 25 cents, but they managed to make it sloppy and disgusting. Ya, they have good burgers but pandering to vegetarians with this crap is honestly embarrassing. read more

Five Guys - "Veggie Burger" - Fast Food Near Me - Gatlinburg, Tennessee

I love five guys, always friendly and always delicious! The staff is a joy and compared to how long the waits are in Gatlinburg this place is super quick! read more

Food was good but the customer service was horrendous. The guy announcing ready orders was visibly getting I'll for individuals not hearing him, even one who was in the restroom. It was to the point that literally everyone stopped eating to turn to him to see why he was so upset. read more

Five Guys - Family lunch - Fast Food Near Me - Gatlinburg, Tennessee

We usually love Five Guys, but not this location. They messed up our order and didn't realize until we were back in our room. Unseasoned burgers, cold and soggy fries and 2 of our 4 burgers were wrong. For a bill ~$75 I expect better. read more

Food was ok, nothing ever new on their menu. Hamburgers are way overpriced here. Expect to spend around $15 per person for fast food quality food and service read more

Good burgers and fries with quick service. It is pricey for a burger. But if you load your burger with toppings then the pricing is not too bad. Toppings (except cheese) are provided at no additional charge! This restaurant is smack dab in the tourist mecca of Gatlinburg close to the Convention Center. Expect to pay for parking. There is no street parking available. There were lots close by charging $8 and $6 on the nearest cross street. The bathroom was clean. read more

We visited here yesterday around 2 in the afternoon. The man doing the expediting is an absolute machine!! He was making burgers, dropping fries, sacking, sending out orders faster than 3 people could. You sir are a ROCK STAR. Kudos! read more

I've been a huge Five Guys fan since their debit in Arlington VA on Washington Pike. I've been to them in six states, and always had them at a 5 of 5 over In and Out etc. I was in the one in Gatlinburg at 4 PM today, and while the food was good, my order was wrong. I looked past it, as it was still tasty. Why the bad rating? A gentleman came in on a disabled scooter, probably mid 70s with a tag on back citing DV. He tried to park behind us at a table, but it was against a wall and difficult to navigate. A table came open center floor, and he went over to it. He waited right behind a 5 Guys employee as she cleaned the table. She clearly saw him as she moved around the table. As soon as it was clean, another "patron" walked over and took the table right away from the gentleman. He then came back and took the chairs.....all while the poor DV sat waiting. The 5 guys employee encouraged the action, maybe a friend? I can confirm the DV was there well before the people that took the table, in fact they sat in the spot against the wall the DV vacated. Once again it was clear the employee knew and either supported, or ignored, the issue. I've been to the Gatlinburg location at least 10-15 times in the last 2 years, Never again. Treatment of our disabled Veterans like that is inexcusable, and your employee watched, realistically participated. You should be ashamed to support such behavior. Never again. read more

We decided to order in, so we chose familiar comfort food. Online ordering was easy. Our order was ready exactly on time with Five Guy's generous portion of signature fries fresh out of the fryer, two yummy cheese burgers, all served up by friendly chefs. I will say it wasn't cheap! Two burgers and one order fries came in at a cool $20, but hey, we gotta eat right? I'd recommend Five Guys in Gatlinburg. read more

Got supper here to escape the crowds for a bit - got our food within the half hour! (still busy for my small town self, but probably the usual for bigger cities) Good service, friendly, and it was cool being able to see them make our food. (sorry for no picture but basically instead of a backroom kitchen, it's just offset with a counter and you can watch) Place was clean and food was good. Perfect quick stop before we kept exploring! read more

It's a typical Five Guys location in the shopping district in Gatlinburg. We went for lunch the other weekend and it was crowded but the staff kept the burgers coming and the tables turned quickly. The tables could have used a wipe down but given that it was the lunch rush, I'll give them a pass. Everyone from our group enjoyed our food. The fries are to die for! If you have a peanut allergy, stay out - they have peanuts for you to munch on while you wait in your food. read more

The experience was not very pleasurable. The floors were littered with thrown napkins and old food. The Coke's tasted terrible. We had to throw them out because we couldn't finish hem. The buns on the cheese burgers fell apart when we ate them. I hope I don't go back!! read more

Pretty good food! Service was good, friendly, fast! They cook to order so it might take a little bit to get your order. Burgers were cooked perfect and we got Cajun fries...yummy...yummy! Restaurant clean, restrooms clean!!! Your average normal prices!! read more

Not sure abothe food didn't get that far. We walked in the door 10 minutes before closing and were rudely screamed at. The person on the register screams " we are closed" . I can understand that they were closing but to be that rude and do it to a customer ( actually several customers, as there was another family behind us) is enough to make sure I find someplace else to eat in the future. read more

I came in to order my food and the lady that was taking my order was very rude and kept on sucking her teeth . I couldn't find a clean place to sit , the tables were dirty and the floors were covered in peanut shells. It took a long time to make my food and the cheese was still cold and the fries were fully overly covered in Cajun and I couldn't even enjoy it and I stood around for 15 minutes just to ask for mayo . Overall the customer service sucks and I wouldn't come back to this particular one read more

This is in a prime location in the town center and convenient to basically all the attractions. We just wanted to stop in for a quick snack in between stops, and just got some fries. The staff appeared to be friendly and good at what they do. All the condiments were well stocked and all the tables were clean and spaced out well. This is one of the bigger locations I've been to and they handle the high flow of people really well. They were just steady knocking out orders, and had good team work. Its nice to stop in a super busy place and the service is still top topnotch! read more

Be careful with the price gouging. During peak season they double the price on everything!

As always great burgers and fries. If you want to eat fast, inexpensive and good that's the best option in town All other restaurants in Gatlinburg are super slow in service, expensive (as all tourist cities) and very bad service So Five Guys is the most honest option No way to go wrong with their burgers. read more

These burger chains all over the South & the east Coast & a few in the Midwest but every single restaurant never fails to give you great food at a great price. They offer burgers, fries, and hot dogs. The hot dogs are kosher & the burgers are 100% American beef ground fresh daily, none of that frozen junk. Five guys isn't fast food, it's good food fast. A regular burger comes with two patties, cooked well done (which as a kosher follower I like), and your choice of condiments. A regular fry is more than enough for two people. The cooks and wait staff are always friendly and although this place does the business, (especially since it's on the main Parkway near the skylift & Ripley's museum) they keep the place up very clean. And remember, at all Five Guys Burgers & Fries, you get unlimited free peanuts! read more