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    Five Guys

    2.0 (1 review)
    Closed 10:00 am - 10:00 pm
    Updated 1 week ago

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    7 months ago

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    Pepper's Fireside Grille

    Pepper's Fireside Grille

    3.8
    (256 reviews)
    2.2 mi
    $$

    I love Ryan's hangover and a bucket of Mamosas on the patio on the weekend with my wife and…read morepuppies! The meal is consistently yummy and the staff is super friendly. My wife orders differant things and has never been disappointed. We go at least twice a month.

    My first review on Peppers. After a hectic day last night, we drove 25 minutes down for dinner. We…read moredecided to give the place another try after being served cold food on different occasions, in the past. They always corrected, but it always left us both eating at different times, no discount for the issue offered, yet we kept returning. I love their Chicken Marsala, and my husband enjoys the Jacks hamburger. We arrived and requested a booth and were offered a half booth/half table, which we declined and asked for a table instead. All while one small booth in the main dining area and a larger booth sat empty. We were not offered to wait a few minutes while the larger booth was cleared or wait for the small booth just sitting there. The hostess was polite but was keeping a tally for the waitstaff. Annoying, and shouldn't be the customers problem! We were seated in the bar area at a table that still had water marks from glasses being sat on the table. We were not sure if the table had been wiped off or not. I used a napkin to wipe it off myself. The small booth in the main dining area was used apx 5 minutes later and we would have waited. Our waitress, Liv, promptly waited on us to take our order. We decided to get the Street Corn Dip for an appetizer and relax. Liv asked us if we wanted to go ahead and order dinner as well. My husband replied that we would if the appetizer and dinner didn't come out at the same time. Liv assured us that it would not happen, so we went ahead and ordered. The Street Corn Dip appetizer arrived only to include stale tortilla chips. We waved Liv over to the table and asked if we could get new chips, at which time Liv asked if they were stale. My husband replied, yes they are stale. Liv apologized but didn't think they had other tortilla chips but would check. A minute or two later our dinners came out, brought out by another person. As she sat down the entrees she informed us that they were making new tortilla chips. My husband replied that we didn't want to be a pain, but we had requested the appetizer first and not with our dinner, that we no longer wanted the appetizer. She said, "So you want me to take this back?", with a look on her face, like she couldn't believe us, the nerve we had! My husband replied, yes, as she whisked the appetizer away and huffed off. No sorry or she understood. We think she might have been the manager, either way she should have handled it better and saved the look of disgust off of her face for the kitchen! Liv later came by to check on us and apologized again and said she had told the kitchen we didn't want everything showing up at the same time and said she was sorry again. We enjoyed our entrees for the most part, but very off putting the way the one gal acted over the appetizer. We wished that we would have thought about asking her name; we never saw her again. After paying the bill and looking at the receipt down the road we realized the 20% tip we clicked on the machine included the price before the appetizer was deducted. We are only talking about a couple more dollars, but it is the principal, especially how the night went and our past experiences. We are done with this place!

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    Pepper's Fireside Grille
    Pepper's Fireside Grille
    Main entrance

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    Main entrance
    Longs Peak Pub & Taphouse

    Longs Peak Pub & Taphouse

    4.3
    (409 reviews)
    10.2 mi
    $$

    My favorite place! Amazing food and vibe. A truly special place. Delicious-- highly recommend and…read morewill continue to go regularly.

    We have been here before with family and had a great experience. The food was good and the service…read morewas attentive, so we were really looking forward to coming back. Unfortunately, this visit was completely different. The service was extremely disappointing from start to finish. We waited about 20 minutes just for drinks and eventually had to go up to the bar ourselves. When we asked about it, the bartender simply said, "I'm working on it," which was frustrating given how long we had already been waiting. There were 4 tales in the restaurant and like 8 employees Things did not improve from there. Our food came out very slowly and one of the meals had to be sent back. We ended up having to go to the bar multiple times, including for a to go box and even to get our check, because no one was checking on our table. To make matters worse, the menu states that guests are asked to limit their visit to 90 minutes. However, due to the slow and inattentive service, we were there for nearly two hours through no fault of our own. There also used to be a sense of customer service here, which seems to have changed. To top it off, gratuity was automatically added without it being mentioned or explained. That felt especially inappropriate considering we ended up doing a large portion of the service ourselves. It's like they figured they were getting auti gratuity so didn't provide any service Really disappointing experience overall. Not sure what changed, but this was a huge step down from our previous visit.

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    Longs Peak Pub & Taphouse
    Tempeh Reuben
    Tempeh Reuben
    This cherry cider was amazing!

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    This cherry cider was amazing!

    Five Guys - hotdog - Updated June 2026

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