Parking outside made things easy. The restaurant was clean with plenty of seating. There was also outdoor seating as well. The staff were friendly and helped me select the perfect burger. I chose a Little Hamburger combo with a Little Fries and drink. They have a modern drink machine that allows you to create your own beverage. I opted for a vanilla ginger ale. It was delicious. On my burger I added grilled onions, bbq sauce, pickles, and lettuce. I also added extra bbq sauce to dip my fries. Everything was delicious and incredibly filling. I still had fries left over. Clean bathroom and it's next door to a frozen yogurt spot. Really enjoyed my experience. read more

Five Guys - Little Hamburger - Burgers Near Me - Franklin, Tennessee

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Great food love the fries. Can be a little pricey for burger and fries but worth it. Great fries.

Service isn't super fast, but not too slow. The prices are INSANE. My husband and I split a burger, medium fries and one shake and our bill was over $30 (we split one of each). The seats are very, very uncomfortable. The staff was friendly. Our burger looked NOTHING like the pictures. Our medium fries were fine and tasty. The shake was kind of soupy considering they just made it. We were not happy with that for the price we paid. They have peanuts that you can serve yourself. Would be nice if the burgers looked something like the pictures, they were small and kind of slopped together. Maybe we were expecting more for $33 for ONE small, squished burger, ONE fry, and ONE soupy shake. read more

This location was clean and service was friendly. My husband enjoyed his bacon burger and we shared some fries. Five Guys fries are my kryptonite! Made fresh, always fried to perfection, perfectly salty, and they know the meaning of bag fries! Add some ketchup and I'm a happy gal. These Guys didn't let me down! Thankful to find my favorite fries, and I would happily revisit this location. read more

Five Guys - Bag fries! - Burgers Near Me - Franklin, Tennessee

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Five guys ripped us off. Ordered two of their doubles to go last night at 7 PM. Got the burgers home and found out one of them had no meat inside. They may have thought that was funny, but it wasn't funny to us. read more

Food is good but there is no WiFi so don't let Siri lead you astray. I planned to do a lot of work on the patio while eating lunch and should have gone elsewhere. read more

Have you ever spent $20+ for one person to order a burger, fries, and soda at a fast serve counter? Yeah, me neither. And I'll never do it again. Shame on Five Guys for these prices. Absurd... read more

Yeah, sure, they might be pricey, but I ALWAYS get my burger exactly how I want it and it tastes great! And the amount of fries is always more than you expect. read more

Burger, fries and shake. All small. $21.00. LOL. Tastes good but dang!!!!!!!!!!!!!!!!!!!

Delicious and fast. Always a consistent burger. First in class and single patty is perfect

Was so excited to get some Five Guys tonight. I ordered the small all the way and added the mushrooms. Got my order and my burger wasn't very warm, plus I didn't have my grilled onions or mushrooms....tried to call the number on Google and got error message. :( read more

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I love love love Five Guys burgers! They are probably my favorite hamburger chain. People rave about in-and-out, but in my personal opinion, Five Guys is hands down better!!! read more

Five Guys - a fast food restaurant - Burgers Near Me - Franklin, Tennessee

Always a great experience. The food was fresh and hot. Staff not super friendly but food over feeling (haha). The best thing to do is use their app and pick it up! Little cheeseburger for the win. read more

Awesome fresh food and the crew had a Great attitude! Also great music & atmosphere- Definitely coming back !!!

Friendly and attentive service, and good burgers made with your choice of toppings and a really good bun. The fries are excellent, and they are very generous with the fries. Overall a great experience. They make everything to order, so it won't be super fast but it will be good and consistent. read more

I think it's one of the best burgers in town. French fries are fresh and delicious. Prices are a little high for a hamburger, but I think it's worth it read more

Food was okay but expected better for the price. I got a milkshake and there was a BUG / NAT in it. $6+ for a bug infested drink, I don't think so! read more

Perhaps the friendliest and most inspiring customer service I have had since pre-COVID. The guys really seem like they enjoy their work and their colleagues. They apologized sincerely when a customer's order was slightly incorrect and of course, the burgers and fries here are on point!! read more

Five Guys - Five Guys interior and great team members who made it pleasant to come in. - Burgers Near Me - Franklin, Tennessee

Stopped here on my way home. Food good, fries excellent, service good. Staff friendly and welcoming, short wait for order. My burger was just delicious! read more

We tried this place for the first time and we're so disappointed! We ordered 2 burgers and 1 fry and waited 15 mins even though there was only one other person in the restaurant ! When we heard our number called they quickly scolded us they didn't call our number and we'd need to wait patiently . We then waited another 15 mins and were told our order had actually been given to someone else and they would make it again! No apology, no compensation ...just a "what do you expect?". 5 Guys Burgers isn't cheap...we just expected professionalism and honesty....and we would of been more understanding! We requested a refund and went elsewhere. read more

OK, so none of the guys are really there, but their kitchen magic is ever present. I've been a fan for years...a fan of the food and its consistency. I've found the Cool Springs location solid for quality and cleanliness. Yes, it's a franchise and your mileage will vary place-to-place...except (IMNSHO) for the food. COVID-19's indelible stain is there today in the form of masks, no self-service peanuts or condiments, half-capacity seating, and the awkwardness of finding an available "twiddle nervous thumbs here" floor decal as you hope to avoid the occasional irresponsibility of a mask-free customer. (To avoid dealing with such miscreants, the Guys also waive delivery fees during this difficult time.) The food? If you want a no-frills burger for something to get in your belly, visit a dollar menu at any of the "all-beef" or "impossible" patty competitors. If you want a full-flavored, fully-cooked, piled with fresh ingredients meal that sticks to your ribs for hours...this is the place for "regular" (too much) and "little" (right-sized) burger excellence and the best fries on the block. Cost? You'll pay part of the franchise fee with every order, though it's hands-down better than similarly-to-higher priced hipster semi-gourmet competition. The "little" burger can also be eaten without need of sundry utensils or chasing ingredients all over your lap. Here's my can't-go-wrong solution for the problem of ordering too much food: Little Bacon Cheeseburger All-The-Way with BBQ sauce, regular-sized dump of fries (that will feed three people,) and a soft drink (free refills.) read more

Be careful ordering cajun fries, they were heavily over seasoned last time I ordered. Other than that a solid burger, restaurant is clean and well maintained. read more

People rave on and on about five guys and I'll say it's OK but not amazing. It's really pricey and service is slow. There are plenty of great burger places in the area so I will be heading to those instead for now... read more

Ok I guess it's been a minute since I ate at 5guys but when did the price of a burger go thru the roof? I can't believe what I just paid for 2 burgers and 1 fry and two drinks. $32.76 The fries at 5guys have always been more than any other burger place but this visit we ran out before we ate our burgers. Not sure what's happening at 5guys Brentwood but I hope the Spring Hill location is different because if not the are in big trouble! #bye5guys #imIN-N-Outofhere read more

Will not be back. Order from here frequently and dine in as well. Usually good but a little overpriced for what it is. Tonight ordered for pickup total of $30.00 for 3 small burgers and 1 small fry, no drinks. The patty I got on my "little" cheeseburger took the name to the extreme. It was about a quarter of a patty if that, more like a burger from Krystal. This is not the first time the patties have been on the small side but this was by far the worst. I'd been better off going to Krystal, at least I would have been full. read more

Five Guys - "Little Cheeseburger", what a joke - Burgers Near Me - Franklin, Tennessee

Their current crew is literally the slowest crew I've ever seen.... consistently just screwing around. They're about as slow as the sloth in Zootopia. read more

Food was okay but they no longer give you a bag of fries. I spent almost four dollars on a small cup of fries that was barely a serving and 3.00 for a coke. Place that on top of 9.00 for a "Little cheese burger" and you wind up with almost $20 for lunch. They have just about priced themselves into not having customers. I was surprised when I saw only a handful of people there during lunch. Lines used to be wrapped around the wall to the front door. And remove the tip jar and suggested tipping at the point of sale....it's fast food. There's nothing to tip for. This tipping everyone for everything is getting old. read more

It's been awhile now that I've been disappointed in Five Guys. Their prices have increased, the quantity and quality of the food has decreased. Now it seems it's takes longer and longer to get your food. Don't get me wrong, good food is worth waiting for but Five Guys sure is testing the limits of that saying. Anyway, not impressed with recent orders. Missing ordered toppings for burgers, way fewer fries than before, long waits and the cost, boy that's getting crazy. $10 for just a burger wrapped in tin foil like at a backyard BBQ? Wish there was an in-n-out or whataburger near me. Next time I spend $15 for a burger, fries and a drink I'd prefer to have a server help me with that order while I have a clean table to myself. read more

These are the best burgers in town. I love the burgers so much I almost want to fall on my knees crying. It's so phenomenal. I wish they were a little bit cheaper, but money goes out of the window if I'm eating I'm heaven. read more

$27 for two burgers and a fry !!! What more do I need the say. This place is so overpriced. I realize inflation is going up. But this place is just flat out overpriced. Don't eat here. If you gonna spend $27, go somewhere better than five guys read more

Okay, I am not one to criticize a fast food place and usually love Five Guys, but this trip was vomit worthy. After ordering, paying, and tipping, I noticed one of the line servers wipe his nose on his wrist numerous times while putting together orders. I assume his nose either itched or was running. I received my order, got into the car, removed the wrapper from the burger, and noticed the bun was stale and the meat questionable (there was a rotting odor). This will be my last trip to the location in Franklin, TN. Management or supervisors should remove all employees from the food line if they have symptoms of a cold, allergies, COVID, itchy nose, or the Flu. Employees can make or break a company. Gross. read more

Very rude. The person taking my order was inconvenienced when I asked to read back my 9 burger 5 fry order to be sure we got everything and got it correct. Not very professional and customer service oriented especially when I'm dropping 100 bucks on burgers. read more

Now five guys burgers and fries on the other hand is a win-win situation. The help is always cheerful and attentive and the food is excellent. It is worth every penny and I always leave their restaurant feeling full and satisfied. If I had to leave a tip for you I would say order the small order of french fries it comes in a huge paper sack filled with golden crisp french fries seasoned to perfection. And if you're feeling a little edgy try sprinkling a little malted vinegar on top of them OMG! I'm not sure that there is anything five guys could do to be a better dining experience. I've read some of the other reviews and yes five guys is a little pricey for their burgers and fries but if you're going out to eat you're going to spend some dough anyways. Why not treat yourself to a great burger an awesome fries and have a few laughs while you're at it read more

Five Guys - If you can't find, it they ain't got it...what? - Burgers Near Me - Franklin, Tennessee

Customer service was pleasant. Place seemed clean. I was a bit disappointed that only 2 of the 5 burgers I ordered were correct. Tried to call and number went straight to a voicemail that wasn't set up. read more

Here's the thing. The burgers are fine. Fries are fine. Location is convenient. The issue: price point. Today I had a simple cheeseburger. Regular fries. Medium Coke. That's it. $14.36 FOURTEEN DOLLARS!!! And the burger was honestly no better than something you could get at a decent Sonic or Steak & Shake. I could get a drink and entree with 2 sides at Logan's, Chilis, etc. for less than that. I've eaten gourmet Chinese lunch at PF Changs for less. It's the last time I eat there - as a matter of principle. If it were a gourmet burger joint with some unique menu items then maybe; but $14.36 for a burger, fries, and Coke is just absurd. read more

Ok love the fries but my bacon cheeseburger was totally tasteless and as far as grilled onions and mushrooms mine looked boiled and also were tasteless - plus the got our order wrong bc the dude was goofy and didn't listen I guess - so overpriced for soggy tasteless burgers - maybe it was an off day but I would guess not - if y'all are gonna offer grilled onions n mushrooms at least give the customer option to say no if they are not fresh read more

Solid burger and fries. Always made fresh. Gabbys is better, but that's like saying a Maryland crab shack is better than Red Lobster. Not exactly the same class. If Gabbys was in Franklin, no contest, but they're not so Five Guys works. Price gives it 4 stars. read more

I love Five Guys! Gluten free french fries? Yes please. I order a single patty (I believe it's called a "little cheeseburger") and get lots of toppings to make up for the fact that I cannot eat their hamburger buns. If you just order a cheeseburger you'll receive two patties and about 800 calories! I know, you aren't eating here if you are on a diet, but I'd rather consumer my calories from their french fries instead of the patty. The toppings are free which is great. My only caveat is to ensure they include the toppings before you leave the store. They've forgotten a few of mine before but I didn't notice until I got back to my desk to eat. And you'll love the french fries. Enjoy! read more

I seriously don't get why people like Five Guys. I've tried it, and tried it, and tried it. I've tried the burgers, the hot dogs, the grilled cheeses... It's made me sick twice, and the other time I just felt like it was a waste of a meal... If you like the fast food, greasy style burger, it may be for you... but if you like a REAL burger, one that tastes like meat, and not like grease, then there are far better places that don't cost more... read more

First time eating there with the family was absolutely fabulous but should have asked about the fries sizes prior to ordering a lot of fries went to waste but we ate as many as we could we were just absolutely stuffed afterwards. read more