Just start by saying - THIS is the best overall burger I continue to have. We generally order the "little" burger - smaller versions of the "regular" burger. Great selection of condiments to add to your burger. My wife orders her's "all the way" which includes a good selection of the toppings. I order mine more traditional with mustard, lettuce, tomato & pickle. They give you a ton of fries, so we just order a small usually. Crunchy on the outside & soft inside - perfect fries. The milkshakes are fantastic - if you have a taste for one, don't miss them at Five Guys! They also have hot dogs, a grilled cheese, veggie sandwiches, and a BLT. After ordering the food - cooked to order, it came out quickly. Always a consistently great burger from location to location - I've tried many different locations - always GREAT - don't miss Five Guys burgers!! read more

I was disappointed, truly unimpressed by this place. Upon entering, I was hit by a large waft of heat-filled greasy air; moving past that and the large sacks of potatoes and peanuts, my husband and I were kindly greeted by the staff and I will say customer service was immediately good; the staff is very informative. We ordered our burgers & [cajun] fries and were on our way to waiting. The fries were HUGE & delicious, the burgers were underwhelming with soggy buns. I ordered a small bacon cheese bbq burger; the meat patty was greasy-thin, bacon was burnt, bun had a smudge of bbq sauce and the bun was grease-soaked. My husband's burger fell apart as he tried to eat it...very messy eating, maybe they should serve their fully loaded burgers in a bowl. I loved the fries and my Barq's Rootbeer. If you have a peanut allergy, don't eat here- they use peanut oil to cook and have roasted peanuts available at the door while you wait to order... Recommendation to Five Guys Owners: get a better vent/hood system for the restaurant to vent out all that grease and heat. I hate walking out of a restaurant stinking like a grease ball french-fried burger. read more

Originally from VA, I'm pretty partial to Five Guys Burgers and Fries. My favorite thing to get here is a bacon cheese dog with grilled onions, grilled mushrooms, and ketchup. MMM good! I first tried out the Flagstaff 5 Guys yesterday, around 2pm. The place wasn't extremely busy, but there were at least 7 groups sitting down eating. I waited about 4-5 minutes for my BC dog (which I don't mind doing, at least you see it getting made fresh for you!) The fries are good, too. Only thing is that it's hard to eat them all by yourself, so bring a friend! I'm giving it 4 stars because this location seemed really noisy and loud. (see previous posts regarding this same issue.) read more

Total mistake of orders, fries were not edible way to much salt. The burger was poorly made, very messy compared to other 5 guys. They rudely ordered me to throw away the burger after I was not satisfied. read more

Five Guys - Fast Food Near Me - Flagstaff, Arizona

Horrible customer service! Everyone looked like they were tired and hated being there. Not one smiling employee. Even had our order wrong. Four burgers all with missing condiments and even missing bacon. Had to wait 6-8 minutes before anyone acknowledged us. They stated " OH. We didn't have any bacon, it was cooking" It would of been a better experience to just let us know it would take longer but have the burgers made perfectly. Im sad. read more

This place was great for the service! All I could eat was the fries though. They were very good fries. Best for meat eaters that's for sure. read more

I used to eat at another 5 guys location a couple years ago and absolutely loved it, so I was extremely disappointed after visiting this location for the first time. A bacon cheeseburger and reg fries was almost $16 after tax. I thought "ok, you know what it's fine, they do the "fry dump" in the bag" (most 5G take a jumbo scoop of fries and fill the cup over the bag and you basically get 2x the amount of fries that are actually in the cup.) I wasn't watching them, grabbed my bag and left, when I got home opened the bag to find my fry cup was only 3/4 full and no extra fries in the bag, not a single one. There were maybe 12 fries in the cup and I got charged $4.50 for that..... skip this place and go down the street 2 blocks to "the habit" the same meal is only $9.50 after tax read more

Ive been on a spree coming here when they open and its been a blessing. Their burgers are delicious and customizable so each burger is unique. Not only that but when you get french fries they load up your bag with them too. Definitely recommend here more than any other burger place in town. read more

This location is consistently on point with their service and quality. Especially for a college town with seasonal worker changes. A gentleman named Perrin Davis single handedly made our meals, while coaching staff on best practices, and engaging with customers. Well done!!! read more

I've been to many a Five Guys across the great land that is the US of A. I've always known the burgers to be juicy, and the fries to be numerous. So when the large fry that I ordered for my party of seven turned out to be a small fry, I said "WTF?". The paper bag should be overflowing with fries when you order a regular fry at Five Guys, so when you drop $5 on a LARGE fry, it should look like a half dozen potatoes have been bathed in peanut oil and put into a large grocery bag. Exaggerating a lil bit, possibly, but not much. A brief conversation with a staffer and the manager, Juan, quickly corrected this oversight and brought the fry count into proper proportion for us. That's why I go to Five Guys as much as for the deliciousness and taste of home. It's the consistency. I don't think I will be able to drive into Flag without stopping here. read more

I don't get it. Every time someone mentions a Five Guys, the most common description that follows is "expensive". I had never been to a Five Guys until tonight when my sons chose it for dinner. I was excited and decided to try it with an open mind. Needless to say, I wasn't shocked when the total for a regular cheeseburger, two doubles, a large fry and three drinks was $35. I was waiting to taste the burgers until I passed judgement. My sons devoured their burgers. Mine was also very good. It was fast. The staff were very friendly and even stopped by the table to check if we needed anything. Plus it was busy. Which kind of baffles me. It wasn't a great burger, regardless of the price. Sure you could argue you will get at least the same quality at a number of other places. I just wasn't that impressed. read more

Stopped in after our drive up from Phoenix. Five Guys is basically a fast food joint, just better quality. The food is made to order with burgers, hot dogs, fries, etc. I had their burger which was good. Their fries weren't too bad either but I prefer skinny, extra crispy. Their fries have a thicker cut. The food came out hot and quick. It's not a place I'd crave but I would certainly go again. It's better than Mcdonald's. read more

They have the absolute best burgers and fries! A bit expensive, but their burgers are super juicy and their Cajun fries a must. It was our first time here, so the employee at the register explained the menu and was super cheerful. Definitely recommend this place if you're looking for a quick burger place! read more

Overrated and way overpriced. $5.50 hot dog? GW said, "... fool me once, shame on me, fool me... don't get fooled again..." we'll pass moving forward. read more

Five Guys - Fast Food Near Me - Flagstaff, Arizona

I am back again to this place and snacked on my peanuts while waiting for my meal. I noticed they post where the batch of potatoes come from and for people wheelchair-bound they have easy access to the soda and iced the machines. Once again my cheeseburger wrap (2patties and cheese wrapped within a lettuce wrap for gluten-free me) were perfect with grilled mushrooms, pickles and tomatoes and the little fries still were more than enough for me today. I also had time to read many of the posters on the wall and was finding all of them to be true statements; even the one that states the music is loud....but there is something about how it is projected in this place because it feels like it is above you and not AT you....so kudos to whoever did that bit of technology. read more

I had a protein burger and some fries... love their handmade patties the best! Fries are yummy too and fresh! I don't love the price but food is great!! read more

I have visited 5 Guys 3x now and the 1st. time was served a pretty decent burger by fast and friendly staff but the fries where seriously lacking,you shouldn't be able to to bend those into the shape of an O! 2nd. visit still limp fries and fast and friendly staff but a rather overdone burger. 3rd visit I didn't bother with fries but was treated to an almost dusty burger and the staff was not what it used to be either,I was watching 4 guys standing around the grill talking while my order and one other order where waiting and one poor girl trying to clean the dinning area by herself after their busy period. It seems to me that over time food and service have taken a turn for the worst and I doubt I will return any time soon! read more

Compared to other five guys, this one was OK. Somewhere in the middle of other five guys that I've been to. With that said, I like Five Guys' burgers. Deeelish. read more

Quick and great food! As per usual, tons of fries. Cost is astronomical, but it is justified with the quality and quantity of the food. This location is great and the staff were all very amiable. Great job, Flagstaff 5 guys! read more

Five guys is a decent to above decent burger place. I think the first time I went to five guys I may have not been in the right state of mind, but today the burger was tasty. Although a tad too much salt on the fries. read more

Overall, I'd say the best burger shop in Flagstaff, with Smash Burger a fairly close second. Always good IMO. But they don't have milk shakes. read more

Pro: Really really good food. Really good burgers. Good customer service. Con: Prices are way too high. That definitely is the reason why I've only gone once in my two years of living in Flag. read more

Love the burgers. They give you sooooo many fries, it makes you feel good about the money you are spending. Awesome soda machines with all the flavors. Usually awesome service. Havnt had any problems here. Way better burgers than smash burger. read more

Was in there last Wednesday night at 6 PM. Got a bacon cheeseburger and fries. Woke up at 4AM vomiting and this has continued up to now. I hope I can make my big job interview tomorrow. Beware! This is all that I ate on Wednesday...and I've unfortunately had food poisoning once before....def food poisoning. Five Guys are all dead to me now. read more

I honestly feel like this is the most overrated burger restaurant in Flagstaff. The prices are way too high for what you actually get (I spent over $9 for a single burger and fries), and the burgers themselves aren't very good and the fries are ridiculously greasy. read more

This goes for ALL Five Guys, not just the Flagstaff location. These burgers are overpriced. Way overpriced. They charge you $9.. and all you get is the burger. Fries and a drink are extra. Taste? Not worth it. Try Mama Burger or Freddy's for a good taste and decent price. read more

Good grief that's a big burger! The only problem with these burgers is that there is too much going on to keep them on the bun! I paid just under $10 for a double meat burger with all the choices I wanted and the most obscene amount of fries ever. I paid under $10 for lunch and thus dinner because of what I couldn't finish. The meat was seasoned and cooked perfectly and the fries were delish! Very pleasantly surprised to find that this just isn't another chain. It's going to be tough not to frequent the place! read more

This was my first Five Guys Burger and Fries experience and I went in with few expectations. Full disclosure- I'm not a big burger or fries fan but I was game to try a new Flagstaff food option and all my coworkers were excited and wanted to go. I opted for the little cheeseburger after learning the regular had two patties. The regular order of fries is huge and the large is ridiculous but they were kind enough to inform us of their large portions before we ordered. Even so, we were drowning in fries with 3 regular orders split among five people. It's always nice to order fries from a restaurant where bags of potatoes are waiting to be slaughtered everywhere you look but the fries (both cajun and regular) were nothing that would motivate me to order them again. The burger was tasty enough with a slice of american cheese and the unexpectedly free grilled mushrooms. Overall I'd prefer the Five Guys burger over Freddy's (unless you want a shake or sundae) in town but would always prefer Diablo Burger if given the choice. I give them credit for being on the ball their first day open. There were clearly tons of corporate people huddled in the corner and, based on my experiences with the employees, I hope the gave them all praise for their performance on the their first day open. I imagine that the proximity to NAU will guarantee brisk business and Five Guys seems set up to handle it. It's unlikely that I'll return, but those with a love affair for burgers and fries will possibly feel different. read more

This place is pretty hit or miss, sometimes it's bad and sometimes it's ok. Way over priced and staff kinda rude. Don't waste your time at this place... read more

Who knew they would have such a delicious vegetarian sandwich so good thank you! Fries were yummy too! I will be back when I am in town again! read more

I did not like the burgers at all. Was visiting from California. In and Out is much much much better. Even McDonalds is better.

I am a fan of the five guys, and this location is as impressive as any. Very nice customer service, they made a great burger (really great, these are my fav types of burgers) good fries (maybe could have used a minute more in the fryer)... :) read more

Amazing burger & fantastic service. Kari was so great helping us order!!! Service was fast and very clean. read more

Good food, especially the vinegar for the fries. Busy but the line moves fast.

I've visited this Five Guys numerous times and I have to say they have yet to disappoint. Every time I visit here I leave completely full of food. Their burgers arrive hot and juicy and they always had my fries just as hot when I get my food. The wait time is not long and the place is clean and orderly. A little pricey but as the saying goes "you get what you pay for" and I am getting good quality food every time. The staff are friendly and greet you with a smile. This is by far the best chain burger joint and I will stay a happy, full and loyal customer for as long as I live in Flagstaff. read more

Service was great, clean place, good food. They do use peanut oil to fry with, something I didn't realize until I saw the sign (clearly displayed thank you)...I have a peanut allergy so I just got a burger which was great. Probably won't eat here again bc of the peanut oil (it's also in the air because the fryers going and it's not well ventilated) but I definitely would otherwise. No complaints! Very friendly atmosphere for a quick lunch! read more

Check your order before leaving. First visit to a Five Guys anywhere and they get the order wrong. Ordered a burger with bacon (costs extra), grilled onions, pickles and BBQ sauce, came home with a burger with grilled onions and pickles. Annoying even under more forgivable circumstances, but this at 7:30 at night with only three other customers in the restaurant and seven employees behind the counter (Seven. Plus two more in the dining area), not to mention an expensive menu... very disappointing. An otherwise tasty burger--missing toppings notwithstanding--earns a begrudged second star. UPDATE 2/27/12: Left the same feedback on the Five Guys website and received an email from the regional manager apologizing for my negative experience and an offer to make up for it. Gave him a call and he told me to return to the restaurant for a free meal. Stopped by this weekend with a copy of the email thinking I would have to explain the situation, but the store manager had already been contacted and knew me by name. He was very friendly and apologetic and indeed offered to comp me a meal, even going so far as to urge me to get the larger sizes of the items I ordered. No hassles, no hesitation... in fact, I was treated with the utmost respect and consideration. That level of attention to customer satisfaction seems like the exception more and more these days, and not the norm. I've changed my rating as though the original mistake never occurred. read more

Loved their Veggie Burgers!!! I'm not from Arizona but the workers were amazing and willing to give tips of places to visit in the area.

The burger was very good. More flavorful than 90% of other burgers. The burger is probably a little more expensive than I would expect from a counter-order place, but not out of line for the taste. The fries are very good for natural style fries; I think a lot better than fast food type fries. They give you a TON of fries. We ordered two large fries, and got about a gallon of fries. The milk shake was not thick at all; that was the only small issue. I would go again. read more

I should have known not to order a grilled cheese at a burger joint, but hey I wasn't in my right mind. To make a boring story short. I ordered two grilled cheese, two drinks, and a large fry for myself and a friend. Only had to wait a few minutes and my order was up. Opened up my grilled cheese and found instead cold cheese slices between inside out buns. My thoughts WTF? Needless to say I was not happy. I know the place was busy but really? I ordered a grilled cheese, if they don't know what that is they should probably take it off the menu. Never again will I order a grilled cheese at a fast food burger place. To all grilled cheese lovers BEWARE of Five Guys! read more