After a long day of travel and move-in, we were looking for a comforting experience that was quick & consistent and didn't break the bank. We wanted to sit and chill to decompress, and we knew what to expect here at Chili's. They are pretty consistent and if you read my other reviews, I typically stick to the 3 for Me as it will include a soft drink with unlimited refill (Coke Zero my fav), small size salad and a main course such as burger/chicken sandwich with fries, which just like the commercials, their burgers and fries are much better than some of the fast food joints. In addition, if you sign up as a member, you get free chips and salsa, which makes for a very filling meal. I always look for open seating in the bar area as TVs serve as a distraction for me... white noise, but I also like the vibe as everyone's a little bit more engaging and easy people watching with people in the area and coming in. Here at this location or server did a really good job by keeping us stocked and loaded and checking on us frequently. Also, we had a round of cocktails as we took advantage of the happy hour special for the day. We arrived slightly earlier for dinner and definitely missed the main crowd, so no complaints. For this trip, I went with the spicy chicken sandwich and wow... one of the best I've had in a while. Especially for a place that does a lot of other things, I was seriously satisfied. Clean restaurant located just as your entering off the freeway near NAU. Good experience and would recommend if your wanting a decent chain restaurant. read more

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Amazing waiters, I had a ribs and etc it was amazing I would recommend this to other people to dine here read more

Chili's - American Near Me - Flagstaff, Arizona

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One of the best chilis I've been to! The food was incredible and fresh, the staff were attentive and sweet and the place was clean and had a nice vibe. I highly recommend for lunch or for a safe bet on food if you're visiting! read more

Chili's - Half eaten (sorry) fried Big Crispy Chicken Sandwich - American Near Me - Flagstaff, Arizona

We sat down quickly and ordered waters... the water took over 5 minutes to come. Server actually went to go check on it because she noticed how long it was taking. We ordered our food... 3 kids menu items and 3 adult menu items. 2 of the kids menu items came out after about 10 minutes (again, server went to go check on the food). 2 of the adult food orders had a starter... they came out about 30 seconds before our main course. We got soup... shouldn't be too difficult. The 2 kids menu items that came out.. those two finished their food before anything else came out. That is NOT proper food service timing. The whole table should be served their food at the same time. That is proper food service 101. The exception would be if you intentionally ordered kids food first... which was not our case. The strangest thing was that 2 of the 3 kids orders came out together... so lets say those come out first... where was the third?! After the kids were done with thei menu, another 5 minutes passed and our soup came out. Still no 3rd kid menu item. So after speaking to the manager, somehow one of the kids items was taken off.. and somehow our order was put in separately. Im still not sure how that justifies a 15 min lag between food deliveries... but ok... The manager did take care of it, gave us a discount and gave our kids dessert. Because they did try to make it right, I moved the stars from a 1 to a 3. My steak was not medium... it was more medium well, almost well done. The chicken tortilla soup had so much salt, I couldn't eat it. My husband's burger was also not medium. His was well done. (See pic... no pink) This location apparently has a lot to work through to get back up to par. Based on the reviews from the last month, there are definitely issues that need to be ironed out.. But, our server, Chrissy, was very sweet, she bounced back after the errors, and tried to make things right. The manager, Marvin, also tried to make things right and was extremely attentive once we mentioned the issues we had. He makes a great manager and I hope gets the accolades he deserves. read more

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I was in town late, decided to go here. The gentleman at the bar was very polite. I made my order to go, went with the surf and turf ribeye and their peanut butter pie thing. I requested medium. I wasn't expecting it to be cooked medium, never is what I request at a chilis. I received it well done. The broccoli was all dried out, the mashed potatoes were ok. The peanut butter desert was terrible. Tasted raw and barely had any peanut butter taste in it. I didn't have high hopes coming here. It was exactly as I expected it. read more

Chili's - Surf & Turf Ribeye - American Near Me - Flagstaff, Arizona

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I came to this Chili's for dinner with my daughter while we were visiting the Flagstaff area. We were pretty hungry after arriving into the area, just driving here from California, and we were ready for an enjoyable meal. My daughter likes Chili's, so this is where we decided to come. The outside landscaping at this Chili's was clean and well maintained, and the exterior lighting made for an inviting entrance. We were greeted immediately after entering, and the hostess showed us to a table near the front of the restaurant. I would have preferred to have a booth near the back of the restaurant, but other seating options were not offered to us. The restaurant was fairly busy, but not completely packed. Shortly after being seated, we were greeted by our waiter and a waitress. Apparently, our waiter was a new employee, and he appeared to be in the training process, with guidance provided by the more experienced waitress. Both were professional and friendly, and both were attentive to our dining needs throughout our meal. I ended up ordering the "Smokehouse Combo" (one of my favorites), with honey-Chipotle chicken crispers, jalapeño-cheddar smoked sausage, and a half order of ribs. These three items in my Smokehouse Combo also came with roasted street corn, French fries, and garlic toast. My daughter ordered the "Chipotle Fresh Mex Bowl," as well as their "Loaded Baked Potato Soup." Both of our meals were made perfectly, and both were delicious. For drinks, I ordered a Dr. Pepper, and my daughter ordered their strawberry lemonade. We had an enjoyable experience while we were here. Our meals were excellent, and the service was great as well. I'd definitely recommend this restaurant to my friends if they were visiting the area. read more

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We made a reservation and they gave it to another person then they proceeded to yell at us and tell us that we can't leave

TERRIBLE TERRIBLE SERVICE they had us wait an hour and when we asked what was going on after an hour they told us it'd be another 20 minutes when asked again and mentioned we'd be willing to take two tables and didn't all have to sit together they said it'd be another 10 They were just cleaning the table after 15 minutes when asked what was going on the host and server proceeded to yell at us telling us to wait our turn after they just sat 10 different family's who came in after us and tried to get in our faces definitely will never be going back there again i demanded to speak to a manager and they tried kicking us out without being able to speak to one. read more

The food here is always great. We eat at the bar with Jaedyn as our bartender and server. She rocks and so does her service!!! Yummy food and cocktails!!! read more

We were pleasantly surprised at the experience of Chili's. Expecting the usual Flagstaff dining experience of overpriced tasteless food we enjoyed the visit. Service was friendly and the food was pretty tasty. The only issue was you have to sit at the bar to get happy hour drinks and we didn't want to do that. We would rate the food a 3.5 and service at 4 so there you have it. read more

I never would come to yelp over things that happen by mistake. This experience at Chili's started great my sister and I were laughing having fun since she lives in the valley and I don't get to see her much. We a full order of Texas cheese fries which were good along with the triple dipper with honey chipotle chicken crispers and couple mozz sticks. All was good until I picked up a crisper and my sister pointed out a piece of metal that was inside of it. I showed our server who was very kind and understanding. The manager on duty then came around and was holding and twisting the metal into her hand. She was saying nothing in the kitchen would look like this, and be this frail. I was a little taken aback and tried to be friendly about the situation. I am 19 and my sister is younger than me. The tone of the manager was passive aggressive and accusatory and made it seem like she believed we planted the piece of metal in the chicken crispers. This to me felt like ageism which I hate to say since Flagstaff is a college town and Chili's is very close restaurant to NAU. I then went to pay the bill and had a bill that had food taken off. As I paid it the bill disappeared and a new bill came up on the kiosk with all the food included. I asked my server who again understanding and went to get manager. She came back and told me food is not comped because we got a replacement. I again was taken aback by this since the metal that I found is a huge safety and health code violation. She then came to a "compromise" by taking $8 off. I paid and left with my sister because I was over the situation and wanted to leave. I have been to this Chilis many times with friends and visiting familyand have never had any issues besides tonight. I don't know if manger thought I was trying to skip a bill which I wasn't, and still tipped the sweet waiter 20%. Regardless my friends, and family will not be returning to this Chili's. 6/16/2026 around 6:50 pm read more

Chili's - Metal that flaked off more metal in the chicken crispers. - American Near Me - Flagstaff, Arizona

We were one of 2 tables in the restaurant but waiting for a drink order to be taken. We knew what we wanted and ordered. The food came out one ordered was OK the second was completely wrong and when it was taken back thecooks just put some cheese wedges on the plane and sent to out. The sauce on the salad is usually spicy but this was way to hot. I have eaten here several times and this was terrible food. read more

Steak fajitas? Ha! They're big ass chunks! At least try! I come here a lot but this is isn't it folks. read more

Chili's - Steak fajitas in big ass chunks! Try harder please - American Near Me - Flagstaff, Arizona

Waitress had a bad attitude. Ordered steak, broccoli, and mashed potatoes. Requested steak to be cooked medium, however it was cooked well done. Broccoli was hard. Potatoes were "ok." read more

Food tastes horrible. And service was not great. Little bit of attitudes with with the servers. And the management doesn't care apparently.cause they didn't evem stop by to see how we were. Dirty and overall unclean. Definitely not coming back to this location. read more

We had a wonderful experience here. It was late night and Hadley was our server. She did an amazing job! The food was good and the manager made sure to check on us two times to make sure we were enjoying our experience. I was kind of shocked to see so many negative reviews as we received a better experience than we expected. Thanks Hadley read more

Food was great but the level three sex offender kinda threw me off guard food was amazing tho kitchen really knows how to throw down will only be ordering takeout because I can't subject my kids to that read more

Quick lunch break. Ordered online on Yelp. Alerted by text when ready. Received text link for parking lot space #. Food delivered to me outside. No Avocado & No Cilantro as advertised in menu. read more

Chili's - Lunch Combo - Chipotle Chicken Fresh Mex Bowl - American Near Me - Flagstaff, Arizona

Usually pretty solid but recently gone way down hill. Not a 3 for me when drink never arrived. Not a starter when it comes to table with main, that would be a side. Top of bun was warm (heat lamp) but burger and fries were chili cold. Wont be back for a while. Should have gone to Caines across the street, was thinking this waiting too long for cold food. read more

The worst food ever and service was terrible the guacamole was sour the burger was burnt no cheese on the cheese burger very very expensive place never will I eat at chilis warning people..!!!!! Don't ever eat there they are not clean dead roaches everywhere under and on top of tables. Triple O's if I could give that.!!!!!!!!!! read more

very good and fast service and delicious food , adam is very nice and made sure everything was well.

Literally was told we don't have capacity and if we did it would take over an hour before they can make us food so might as well go elsewhere. Never received such rude attitude. Sorry Chili's I don't know if your hostess was upset they were busy but it's no way to speak to customers read more

Chilis is like my safety blanket, I know when i wanna have some drinks chilis, when I wanna eat some good food chilis, when I wanna watch the game chilis! read more

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Waited 30 minutes for a table for a party of 8, then was told to wait an additional 15 mins while other parties with multiple people were being seated read more

I have found all of my dining experience top notch. Food is always really good and service is super friendly and fast.

Two in my party seated at the bar. Female bartender looked at me 3 times but did not greet/ask/say anything. I had to ask her for the menus. Male bartender "Waldo" took our order (2 med rare steak w/ shrimp plates) which came about 35 mins later. During wait, Waldo came to us 1x and bar only half full. At one point there was no one in the bar because they were "busy" talking with a friend who came in. Had to ask myself, "Where's Waldo?" Less than average service. My steak came out overdone (half was well done) but didn't want to wait another 30+ mins for another one. Mgr gave a 25% discount on my plate. Aside from the overdone steak, the rest of the food was good. Tip left was based on the service (lack of). read more

Chili's - Ribeye (supposed to be med rare) w/ grilled shrimp and loaded mash potatoes. - American Near Me - Flagstaff, Arizona

The food was really good.the only thing that was wrong was the service that the hostess was giving,when we first came in she asked how much people, and we said 7 people and the mood in her face instantly changed, she said it would be a 45 minute wait she asked if we will wait inside or leave.We said we would inside as soon as we sat down on the waiting bench she said that she just remembered there was a table open and then we sat down.Another group of people came in and first there was only four people so she said table of four, and they said oh no there is seven, that's when her face went from joy to disgust she also turned away a party of ten. But I will say the food was outstanding the ambiance of the place was overall good.If you were to order something I would order the Chipotle-honey big crispy sandwich read more

Giles was the best server I've had in a while. He was on it and very friendly. I'm glad I came to this location.

Amazing service from all the staff but mostly Adam who helped us, really the food was absolutely amazing would come again!

We were looking for a place with a happy hour where we could watch the football game and relax for a bit. We got seated in the bar area, with several tv's nearby, playing different games and shows. We were a bit disappointed in their happy hour menu-- a few drinks and beers, but only wings for food. We went ahead and got the Triple Dipper from the main menu. Mozzarella block was a rectangle of deliciousness, just such a different shape than we usually get. The southwest egg rolls weren't the best, kind of flavorless. The chicken crispers were ok. Our server was friendly and checked on us several times. I think they should look into adding more things to their happy hour to make it more appealing, although the restaurant was fairly busy anyway. read more

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Adam is an amazing server and he deserves a raise tf!! Great service and very friendly here.

Great friendly restaurant with good taste and good prices, nice place for family and friends

Service tonight was awesome - Aldo our waiter was attentive and quick to help! My last experience here wasn't great, but they definitely won me back. Thank you read more

Food is basic but good for the cheap price. Waiters could be a little more detailed but overall not bad.

We had a miserable experience at another restaurant the night before so we were anticipating that Flagstaff is not a good place to go out to eat. Tonight was a totally different experience. It was very crowded so when we checked in, they said 30 minute wait but could be less. Ten minutes later we were seated! We had an awesome experience with our waitress, Sophie, who was friendly and attentive but not hovering. Our food came out fast and it was hot and delicious. Now we know where we will be going every time we visit Flag! Thx Sophie! read more

my steak was raw af. like i do like it raw if you know what i mean but that doesn't mean i like my steak like that da fuq. made me pay for my kid daryls stupid games he is a ipad kid afterall but why did i have to pay 2.99 for daryls damn need for devices. but the server was nice. read more

Great experience with excellent service. Food was amazing and delicious. The store was very clean and well attended to

Cold food and barely warm fries. I go to the one by home weekly and always great food. This is mediocre at best. Normally served sandwich in two half's. This was one with top slid half off the bottom fries way too salty. Burger did not have the toppings I wanted. read more

Well... where to start?!?! I've been to soooo many different chili's across the country and a standard is expected, this location in particular is subpar! The host, As she is seating me, I suggest the bar, she suggested main dining room. I try to order happy hour drinks, surprise** only offered in the bar area... uhm okay.... thank you Jeremy, he truly was trying! Multiple dirty wine glasses... multiple lip prints... didn't want to make it a big deal... so just requested extra glasses to pour into.. This grilled chicken sandwich I ordered, instead of fried on the chicky chicky bleu... the chicken was lukewarm at best... there were no grill marks, not even the fake ones... the lettuce was wilted... browning... the bun was cold too... aren't they usually warmed?! Like a little bit at least.,, Yea, coming here was a mistake.... read more

Christy was an awesome server! She was friendly and efficient. The food was delicious. We had a sirloin steak and the chicken quesadilla.