Went to 5 guys and got a burger I told the guy working there no tomatoes and extra picks. Did he listen to what I order. Hell no my burger had no pickles and had tomato thank goodness I wasn't allergic to tomatoes. Fries are always good here but whoever is making your burger please pay attention to what the customer wants on there burger next time. I would of gave you 5 stars but maybe next time if I decide to go back I will give you a better review read more

Ordered for pickup the other day, two burgers and an order of fries. When I got there to pick up they said it'll be a minute for the fries, no problem. My order came up and the girl handed it to me, I went to the cash register to pay and the girl looked at me like she didn't know what I wanted, I told her I wanted to pay, she said she thought I already payed. I hadn't payed so she gave me the total and I payed and left at least $4 for the tip jar, feeling like a good person because I could've walked out with free food, but when I got home, I found that I only had one burger and some super under cooked fries. The burger was awesome and we split it, the fries were super lame and soggy but I guess I should've ordered them crispy. Oh well, I'm sure I'll be back since the burgers are so good, but I'll check my order next time. read more

After spending almost 40 bucks on food me and my date were extremely disappointed to find out that 5 guys does not offer ranch. What type of food establishment doesn't offer ranch? Let alone one that sells cajon fries,burgers and prides themselves in offering a wide variety of toppings and condiments. The food was good other than that but unfortunatly the lack of ranch was so severe that I have no choice but to give them 1 star. Do better 5 guys. read more

Great burgers and usually friendly service but the music is sooooooo LOUD they couldn't get my order correct no matter how many time I repeated it. The cashier was nice but couldn't hear me or turn down the music. I was overcharged because of the errors! read more

Great chain restaurant. This branch is clean and food is served hot. Staff is nice and accommodating.

Burgers are delicious, but HORRIBLE SERVICE! Nicholas was our cashier and his attitude was HORRIBLE! He even dropped the pen on the counter for me to sign instead of handing it to me. This just makes me not want to be a returning customer at all, definitely wont be coming to this location There is about 5 workers here, no customers besides my family and the floors are filthy. read more

Five Guys - Burgers Near Me - Fairfield, California

Update: After a week we got a (missed) call from Five Guys customer service, they left a voice mail stating that we would get a full refund, which we indeed received shortly after. Because of this I've edited this review accordingly, even though off course the local experience at their Farfield location stands, at least they do follow-up on responses in a more than fair manner! In short: bad food, uninterested staff, don't get what you payed for = spend your money elsewhere! Longer version: Ordered through Google, 4 burgers with fries and 2 shakes, my family all choose custom options for their bacon burgers. What did we get? 4 plain burgers with some random things on it (if you're lucky) and my wife literally got a plain bun with a paddy on it, nothing else. We got 2 paper bags handed to us at pick-up and the second bag felt like it had our drinks, turns out that they you fries in drink cups.... We spent a total of $72 dollars on this mess and ended up with disappointed kids. Tried to contact them, twice, but you'll get no response from their "24/7" service. Will definitely not buy here again. read more

My husband and I came in to grab some lunch...we were the only ones there other than another lady sitting and eating, it took 20min 20 MIN!! To get the two burgers we ordered! I'm not sure what was going on, but the service here is awful. Save time, go someplace else. As far as there food..the fries were drenched in grease, as was there burger. But what can you expect, it's a burger. :/ read more

Five Guys - Little bacon "greasy as all get out" cheese burger. - Burgers Near Me - Fairfield, California

As someone who has a severe peanut allergy, I am disappointed to see that they have started allowing people to throw peanuts all over the restaurant (including on inside and outside tables) again. I thought this was something that was deemed unsanitary during the pandemic, and I am sad that I can no longer eat here due to this practice. (Just a note: I am not allergic to peanut oil or things cooked in peanut oil - just peanuts). read more

Terrible. No way in hell should it take 20 minutes to make two 3.6 oz burgers, fries, and a shake. The cheese wasn't melted. There was chunks of malt powder throughout the milkshake. The fries were unsalted. All this and we were the only customers and there was 6 staff members. This was my first and last time I will ever eat at 5 Guys. read more

Fast Review: Nope, go somewhere else. ----- Long Review: I received food poisoning or a really bad batch of fries from this store (2015), and would caution all who go here to carefully observe how everything is made. Like really watch them. They never paid for my doctor visit, but they did try to offer me more food - I mean seriously what the.. where does it make sense to try the same "game" twice? Just be careful for your own sake. I felt obligated to share this review no matter what. read more

I am dead ass convinced the workers here either dont know how to listen, write down, or assemble an order properly. This is like the 5th time they messed up my order... I called in said bacon cheese burger mayo lettuce tomato ONLY.... pick up the order it says on the receipt, bacon Mayo lettuce tomato, this tells me the person that took my order understood me and took down my order correctly.... ok perfect get home. This has pickles lettuce onions mustard... What The Actual F***k, y'all really can't follow simple ass instructions? I just don't understand what the disconnect is? Language barrier? Cognitive barrier? A disconnect between the communication of the person taking the order and the staff assembling the order? Just what is it? Last time I'm ever ordering here, what a shame they can't get simple instructions right, I hope they get the learning help they need to get through life. read more

Seen three guys working the shift. Not five! Two guys working the back room perhaps or called it a night. Ordered a large Cajun fries. No, not large but freakishly huge! The paper bag that was handed to me had an overflow of fries. Not sure if this is a standard serving size, but if that's the case I've never seen anything like it. Anyhow, it made up for the long wait and I was a happy customer. The bacon cheeseburger was off the hook boy! I love the simplicity. The dining area is kept clean. Unlimited peanuts if that's your thing. Also for the Mello Yello fans. Yes they got it! read more

This review is largely based on their app ordering system. My bf and I downloaded their app, chose this location as our pick up, and customized our order. Ordering was really simple and hassle free. We were surprised that after ordering the app had said that our food would be ready for pickup in 7 minutes. (with the exception of fries, they don't cook until you arrive). I live just a wee bit further than 7 minutes so I expected that if the app was accurate my food should be ready by the time I got there.... and it was! I was standing in line and another family wasn't ready so they said I could go ahead of them. I told them I had already ordered my food online so it was OK. The attentive cashier took note of my comment and yelled back to the kitchen "the online order is here!" and had my fries cooking right away. From there I didn't bother letting the cashier know I had an online order since she already knew and sat down and waited for our fries which was ready in 5 minutes. When we left we checked our burgers to make sure that they hadn't gotten cold while we drove out there... and they were perfect! The only thing I wish was that there was maybe a visual to the app so we knew what they food we were ordering looked like. We had no idea that a cheeseburger was actually a double and a little cheeseburger was a single. We ended up having way too much food, but it was so delicious. I would definitely use the app again to order from this location. Very efficient crew! read more

Recently came back here and the service was much better. I came while waiting for my haircut next door, so I came about 30 minutes after the place opened. The staff was much friendlier, but it did take about ten minutes to get my food. I ordered a cheeseburger, Cajun fries and a drink. The burger got a little messy, but since then I've heard to not put so much stuff in it. It was quite tasty though. Fries were a miss for me. The Cajun fries were too salty and I didn't end up finishing them. I will probably give this place one more try to see if the hype other people give me is true! read more

Five Guys - Burger got really messy wasn't half bad though - Burgers Near Me - Fairfield, California

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Im going to review this place on two aspects, food and dining. FOOD- 5 stars The food was fantastic! I got a "Little bacon cheeseburger" "all the way" (lettuce, tomato, pickles, mayo, ketchup, mustard, grilled onions, grilled mushroom) added green peppers. The meat was flavorful and had a really nice char that you can taste, not a flavor you get very often with "fast burgers." The veggies were nicely fresh and crispy! I also got the cajun fires to go with my meal, those were really good too, not to high on the fire scale but just right with the heat. I will warn however, they fry their fries in peanut oil, so if you have peanut allergies do NOT eat the fires. They also have boxes of complimentary peanuts that you can snack on before you meal is ready. DINING- NO stars! This place is filthy! Nearly all the tables were littered with peanut shells and the remains of previous dinners food. There was a huge puddle of soda maybe? underneath the table we were sitting at as well as straw wrappers. The countertop where you place your order was wet, and the trash cans were overflowing. It was just all around gross. IF I decide to have 5 guys again I will be ordering To GO! ANNNNND its kind of pricy...28 bucks for 3 burgers and one fry... read more

Five Guys - Bacon cheeseburger "all the way" with green peppers (bell peppers) - Burgers Near Me - Fairfield, California

*AVOID*Decided to try them again after a couple years. The Grilled Cheese had a weird fishy taste, the Cajun fries were soggy and oily. The burger was so sad.Our main craving was a milkshake.We didn't get our milkshakes until 1 HOUR later after asking multiple times about our order. We ended up eating our to go order while waiting.there we're only 3 orders ahead of us.The customer service is unbelievably horrible. The place has such poor service. The one girl was working the register and other stations deserves a raise because she was the only one that finally made our shakes.Save yourself some time and for the price you may as well go to a Gott's Roadside in Napa or Walnut Creek! read more

Oh my goodness! When we found out Five Guys was still open during the SIP, we were thrilled! Food is still awesome and the service outstanding. It was ordered online and I went to the store to pick it up. I was offered a drink for my wait (really not much of a wait at all!!) Nice people there too! And, they did an awesome job on our burgers, as usual! Wonderful, juicy burgers. Good sized and well put together. Fresh and great tasting fries! We will order again and again from Five Guys. Highly recommend them for taste, quality and service! read more

Have been coming here for some time and it's very tasty! Love that they give some extra fries in addition to the order.

Must let you know!! I went to this particular five guys and the man took my order and rang me up at the cash register. I walked away from the counter and the man proceeded to go to the grill and make my burger with the same gloves on, touching the patty, cheese and condiments. I stood there completely grossed out. After he finished I asked him, if he had changed his gloves, he told me "I always change my gloves" which was not true, I saw him. I told him I cannot afford to get sick. We are in a pandemic, let alone all the gross things on register screen. I left and threw the food in the trash. Waste of money. Will not go back to this five guys. Eating out is so risky, please be careful and watch who is making your food. read more

Terrific first-time experience. Wandered in on a busy weekend after long drive in the country. Greeted right away and walked through the menu. Got a plenty big 'Little Burger," large fries and a drink. Pondered if bill was gonna be a lot for fast food, or cheap for casual dining. I'd say it's right in between on both category and price. Watched them cook - so interesting! My meal was ready the second it was wrapped, while I was still playing soda machine roulette. It was about 10 minutes after ordering, but I wasn't stressed because I watched them make it and knew it wasn't being ignored. They *were* busy, though. Burger with grilled onions and other stuff was terrific! I'm watching my diet, so I ate my half of the fries first. They might have been a little overcooked, but didn't taste that way. I had several delicious bites of the burger and fed the rest to my boyfriend. He loved it, too. A clean and humming restaurant with good food. No complaints! read more

First time trying Five Guys up here in Fairfield. Just about the same as the one in San Leandro. Just a couple observations: - the food is a little greasy - extremely expensive I came with my mom, grandparents, and cousin. We got 4 burgers, 4 drinks, and some fries. It cost nearly $70! That's very overpriced, especially for something greasy that looks flattened by a frying pan. I've had better Five Guys, more or less better burgers in general, in my life. This Five Guys could use better chefs who can make better buns, fry patties without burning the edges, and add some love to each burger they prepare. read more

After my first experience dining at another Five Guys location, years back in the Sacramento area, I was a bit hesitant to dine here. My group insisted on grabbing a burger here, so I decided to just give it a try. The employees here are very friendly and attentive, which is always nice. I'm very pleased with how great the food tasted here, since the previous location I tried sucked. My cheeseburger was made just right, so I gobbled it right up. My dining experience here has definitely changed my feelings about Five Guys locations. I will for sure visit again in the near future. read more

Five Guys - Large Cajun fries = excellent for 3-5 people - Burgers Near Me - Fairfield, California

This is the worst Five guys In the area The food is middle of the road , they are so mean with the French fries , you get about half the amount of fries you get at any other five guys , I thought this might be a mistake by a single employee but it's happened the last 3 time I've been there . I love five guys but I will not be going back to this one read more

I like 5 guys burgers. We ordered a large fries. Normally, they fill up a large cup and dump some extra fries in the bag. Not this time. They filled up a cup of fries (looked like a large drink size cup) and that was it. They use to be very generous with fries. Not anymore. read more

Ive been single for a while now so i was hoping to maybe meet the love of my life here as this establishment IS called FIVE GUYS. However i walked in and there were only 2, not even cute, very disappointing. Fries were burnt, burger was ok. 2/10 read more

My sister and I tried 5 Guys for the first time a few months ago. I loved the fries and the burgers were delicious but the prices are outrageous. I can understand paying $13-$15 dollars for a burger at a semi-upscale restaurant, but not at a fast-food joint. My sister and I ended up splitting a cheeseburger and ordered our own fries. This is the only reason I'm giving them 3 stars. I guess I will have to stick to "In-N-Out burger! read more

Pros: Nice juicy burgers with all of the toppings you want. The grilled onions were still firm, not soggy. The burgers are a decent size. The "regular" actually comes with two burger patties so I only ordered a "little cheeseburger." One order of french fries is large enough for two people to share. Cons: The grilled mushrooms on my burger was very rubbery; most likely canned. The fries were soggy. My friends and I decided to share both the regular fries and the "cajun" style fries. The regular fries had no flavor at all. I didn't care much for the cajun fries either, but that may just be a personal preference. All in all, it is an "ok" place to eat and I wanted to try the new burger joint. But in the end, I will most likely be going just one block down to In-N-Out in the future. read more

Deeeeeeeeeeeeeelish! Love me some 5 guys! Plus I'm a french fry junkie so they 10lbs of fries you get is like heaven to me. read more

O.M.G.!! Some of the best burgers come from here! So much flavor!! My mouth waters just thinking about it. And the fries are tasty too... Love the Cajun ones (hint- the fries are huge and you could totally share with someone... And if that person isn't into the Cajun just ask for the seasoning on the side). Order ahead and skip the line... read more

Shockingly expensive. They have priced them selves out of consideration. In n out is fresh and priced well. Burger city is decent but is a small business, we are going there instead. read more

Came here on a Thursday afternoon and ordered 2 Burgers, 1 Fry, and a drink. My girlfriend and I waited over 45 minutes for this order. As well as having customers that came after us have their order before ours. We took it to go and when I got home, it's exactly what I expected. The burgers were burnt and the fries were crumbs. I know it wasn't a short staffing issue either because there was 5 employees "working" at the time. Management needs to take their employees more accountable for the quality assurance for Five Guys as a franchise. read more

These really are the best burgers in the area. Just a hardy delicious home made style burger. The habit is slipping and the new fatburger in suisun was a huge let down. In n out is over rated yeah I said it. And of course the fries you can't beat the fries. Five guys got the fries. Customer service is great also. read more

Best five guys experience ever. I've been to about a half a dozen different restaurants and this is by far the best overall experience. Really good kids running the place and cooking. Was really impressed with their service and the food when I got home was just as I ordered it and delicious. This franchise owner has lucked out with this crew at 4:30 on a Sunday. I highly recommend at five guys if you're in the area. read more

Five Guys - Burgers Near Me - Fairfield, California

So....my husband was raving and raving about this place from his bachelor days. For a man who barely has learned to cook - I surmise what good food is to him. Obviously since he is a BBQ grillmaster now he has opinions on ribs and meats. You just don't know what is good until you know what components make it good or bad thus therefore because I cook extensively I have a taste for quality and know when it is being shortchanged. Well first impression of Five Guys is the nice color/retro theme feel. It was like a throwback restaurant. They have boxes of roasted free peanuts to snack on (so beware peanut allergic people). It was fairly empty when we arrived. I was not impressed with the prices - $5+ for a burger(so they BETTER be good). We got to choose our own toppings. The service was quick and polite enough. We got our burgers which where a bit of a sloppy mess. The bun was soggy and the meat was subpar...reminescent of microwaved hamburger patty. The flavor was nothing spectacular though we got an abundance of fries that were meh. Not quite crispy or soggy but felt more like a lump of baked potatoe. Though I must say the ketchup was amazing - you can't screw up on that. Haha. Just kidding. I wasn't impressed a bit overall. Rather go to In N Out. Or better yet I can make hamburger 100% better. I think great hamburger should have a toasted bun, slightly crisped patty though juicy on the inside with fresh crisp veggies. This was a notch above McDonald's cheeseburger. Though I know they tote fresh patties and fries...there's so much lacking. I regret the 700 calories I splurged there. First and last unfortunately for us. And even my foodie husband said...it wasn't as good as he remembered. Ha because he's been fed gourmet at home!! read more

Stopped in last week and was disgusted with the store's cleanliness. Cobwebs were everywhere (under chairs, on tables, swinging from the lights) and the floor was incredibly greasy/slick. There was a "Now Hiring" sign on the door. Which led me to believe they are in desperate need of additional personnel. However, that is not an excuse for the current condition. I gave two stars because the staff was friendly and my food wasn't bad. read more

WORST FIVE GUYS EVER!!! I generally love five guys, probably my favorite burger chain but this location is absolutely terrible. They completely forgot the bacon on my bacon cheeseburger and barely melted the cheese at all. There was also so much mustard it covered the outside of the buns yet the ketchup was practically missing entirety. And the fries were absolute robbery! Five guys is known for giving incredibly generous portions of fries, a small being generally enough for two people. Well they barely gave us enough fries to fill the cup. Never go to this location if you are expecting a normal five guys experience. Probably fine if you just get a plain burger with no condiments but don't expect them to remember the bacon. read more

I went into Five Guys today and the worker Ja-Air had burnt my fries so I asked him politely if he could remake them. He gave me a sudden eye roll and lip smack and told me to fuck off and called me a bunch of nasty names. I have been coming to five guys faithfully for a long time now. I'm in shock how this place hires people like this! read more

They put my hotdog in a hamburger bun and didn't tell me. Didn't see anyone wash their hands and it took over 30 mins for an online order, it was a longer wait then ordering It in person. Worse location ever. read more

My friend and I came here for lunch today. The place was empty. Strange...I ordered a hamburger (meaning without cheese), a "little' fries and a large Diet Coke. i could have gone to a real restaurant for what this place cost for LUNCH! Hamburger: $8.47, little fries: $4.02, large soda: $3.13. Grand total: $16.93. My hamburger consisted of 2 grey hockey pucks and the toppings I had ordered. The tomatoes I had ordered were forgotten. I ordered the fries well done but they were limp and tasteless. Outrageously expensive! I could have gone to In and Out for less than half that! The tables were all crummy and I had to ask for them to be cleaned. The bathroom had no seat covers, not out of them, but no place for them at all. I will NEVER patronize this dump again and I advise you not to either. read more