Terrible service. I ordered online all they had to do was make my order and they couldn't even do that right. By the time everything was ready my burgers are all cold stay away from this five guys not a great experience read more

Love this place. Great atmosphere and the decorations. The staff are always friendly and welcoming. I have never had a mistake on any order. The burgers are customizable you can get any topping you want. I only wish they would serve onion rings. read more

Sorry. This is not the greatest place to get a burger or fries. Really expensive for really average burger. Fries were not cooked completely. read more

Never disappointed. Consistently awesome. This location is usually freezing inside though. We were there tonight for dinner and it was warmer outside than in. Most people had their coats on while eating. read more

I give up on this place. They get your order ready fast and the burgers are pretty decent. Free peanuts is a nice touch. But the noise from blasting music, the dirty tables and the dirty floors kills it for me. There are better burgers in much nicer places in the area. read more

It's a bit pricey but honestly the best burger in town. Their service is excellent and wait time isn't too bad. If I had to complain about anything it's the amount if fries you get for your money. Yet I highly recommend Five Guys over the local burger joints. read more

Five Guys pays homage to the simple American hamburger. If you are looking for something dazzlingly different, you won't find it here. This chain is just plain, honest, delicious burgers and fries. The Cajun fries are a treat for those of us who love spice! If you don't like Five Guys, you probably don't like burgers. read more

I ate there earlier today and the food was amazing.Sure it's a fast food place but I love the burgers and the fries.The staff was friendly and the wait for food was very quick I definitely hands down recommend going here. read more

Wow, I really don't get it! This is FAR from the Best burger around! The place is way too noisy, smells alike grease and WAY too expensive for what you get. The burgers are greasy and only a notch above BK, Wendy's or McD's. For the money you can get a burger that is worlds better tasting, nicely assembled and a semi toasted roll that can't be beat at Wild Willy's in York, ME. 5 Guys is basic fast food and not much more IMHO. read more

I took my family to Five Guys the other night. Not only was my order not correct and didn't realize until I got home, but the fries were soggy and under cooked, and the burgers made us all sick! We all had bad stomach cramps! My 10 year old little girl had it the worst with diarrhea for 2 days! The kitchen was dirty and messy, not to mention from the day they moved to our town all you can smell is grease when you drive by! If you want overpriced, sloppy food with bad customer service and a big side of food poisoning...come to Five Guys in Dover, nh! read more

So good. We look for reasons to go to Dover so we can eat lunch at Five Guys. A simple menu that doesn't confuse. Basic burgers which means they don't mess up because they don't offer up enough to mess it up. Burgers = amazing. It's not just the burgers, it's the buns and the toppings. A cheeseburger with everything cannot be beat. Fries = fantastic. The cajun ones are just as good. Soda machine = incredible. Where else can I get a Diet Cherry Vanilla Coke?! Counter service means we don't have to tip waitstaff which is just another bonus. And they have highchairs so we can bring the little one and not have to lug our stroller in (like so many other counter service places). A+. read more

LOVE.. great burgers. I love the fresh jalapeno's. The cajun fries are awesome too. Gotta try some Five Guys. ;-)

Mom and Dad went there for a quick bite to eat. Nothing but burgers, dogs and and fries. Not quite as fast MickeyDs or BK but Way better. Place was busy and as a result kind of messy, otherwise I would have rated a 4. Munching on peanuts while burger is made to order eases the wait time. Fries are plentiful and tasty. Closest thing to Inn 'n out burgers in the northeast. Again, no doggy bag for me :(. read more

DONT ORDER DELIVERY!!! Ordered delivery from this location via the 5 guys app. They confirmed that my order was received via text at 7:31pm with a scheduled delivery at 8:05pm. That's not bad in my opinion but at 8:00pm my order had not been picked up by the driver and my delivery time is now 8:36pm. In fear that it is getting late and I haven't eaten, I called the location to figure out what is going on. Someone answered the phone but they were clearly frantic with how busy they were. They informed me that my order had already been made and was just sitting on the counter waiting to be picked up. They had no idea where my driver was. I had ordered a bacon cheeseburger with fries and peanut butter chocolate shame I mean shake but both work. So now my order has been sitting out for over 30 minutes and still no driver in sight. This poor employee states they can't call the driver because they don't know who or what company is being used. They couldn't reorder a new driver or give me the information to call. I was given the offer to drive to get it but that was not an option for me. Besides, I paid an $8 delivery fee and added a tip at purchase. They said they were helping another customer which was a clear sign that this situation was not going to be resolved unless I hang up and wait for this mystery driver to arrive, cancel my order, or drive to come get the 30 minutes old shake and burger myself. I decided to be desperate and wait for another 5 minutes but ended up calling back to cancel the order. Again the franticly out of breath, yet apologetic employee screams to the manager "he wants to cancel is order". The manager then can be heard saying fine tell him I'll get to it later. This is almost a $30 order and I am still without food. They are very clearly understaffed and hectic so how can I believe a statement of "I'll get to it later". Sure Jan. At this point the employee is trying to get me off the phone In a polite while firm way but I was not having it. He transferred me to the manager to which she calmly explained the process of refunds through the app purchase which btw puts the effort of the process on the customer when it wasn't my issue to begin with. I know have to check my statements to insure that I get a refund with no proof that it was ever refunded to begin with. Anyways, she swore that she would put my receipt in her pocket to manage later at the end of the night and that I should see the refund in 3 to 5 business days. I then informed her that I would be writing a scathing review online. Instantly I was turning into a "Karen". I took a breath and had to remember that it wasn't the employees' fault. They were polite even in the stressful situation, they had made my food appropriately, they offered options, and claimed they would be correcting the transaction. I expressed my sympathy that they have to deal with angry customers with no control over the deliveries. Apparently, the driver Robert eventually picked my order up at 9:18pm and at 9:24pm was close to my house with the order. 2 hours and I am sure that shake was delicious still but it never arrived. I was expecting a frozen bag on my front porch in the morning but it wasn't there. I give the store itself and employees 4 stars being that I haven't received my refund but it hasn't been 5 business days yet. The employee recommended that next time I use a delivery app called "DoorDash" which holds its drivers accountable. I give the driver "Robert" a big old F. The word and the score. I give the "mystery" delivery company 0 stars with a strong urge that Five Guys figures this out. And in case you're wondering, I switched to DoorDash and ordered the exact same order from the exact same Five Guys and it arrived in 30 minutes that same night before the other one was even picked up. (Received a fresh order) Moral of the story, Five Guys delivery via the Five Guys App is crap so don't do use it. read more

This is by far the best five guys burgers and fries I have ever been to. The grill cook is superb. Really knows how to work a patty. Not too busy so it's quick service. I recommend this establishment to my children's children. read more

Not only are there burgers filled with delicious and fresh food. But everyone who works there has so much enthusiasm! I love their food hands down the best burger place around. read more

I have had five guys all over the US but this is by far the best I have ever been to. The Five Guys cooking crew had the best communication I have ever seen at a fast food restaurant! They actually seemed to enjoy what they were doing! I heard one of the crew say they just love cooking veggies. I have to say it was the best best veggie sandwich I have ever had at five guys! The veggies were not under or over cooked! The staff seemed liked they had developed a great team environment! Great job! Great Service! read more

Ok I am gluten free so where does a girl get a good burger and fries? Here of course! The burgers are great and topping very awesome and the fries are like fair fries soooooooo yum! I love being gluten free and getting a lettuce wrap burger plus fries are gluten free. The down side..take out they use tinfoil on the gf burgers and we are unable to eat or cut up the burger on the foil you will need to get a plate. read more

Its a good burger. Decent fries. Dont know what all the yelling is about especially when customers walk in. They also seem to think they invented the burger read more

10/10 if you're looking for a quick & filling burger. service is really good and if you are lucky, you'll go when the cute cashier is working. the little burger is wicked filling and big so i would recommend that over the big/ regular sized burger. overall wonderful place read more

These guys know how to fix an incredible burger and fries. Without a doubt, the best burger chain in the country. Had many burgers at this location, and I will never return to the "golden arches"! Portions are amazingly generous. Large fries means huge fries! Food here is always fresh and tasty. Service is always prompt and friendly. My only regret is the Dover Five Guys is quite a drive from my home. Wish I had one around the corner! read more

Very good, fresh burgers! I really appreciate how the staff is knowledgeable about food allergies and are trained to shout out that everyone should change gloves as not to contaminate food. Where else can you order your burger without a bun and they ask if you have a food allergy. I wish that they gave you fewer fries. They give you way too many fries and you really have to be careful not to eat all of them. read more

I was sooo happy when they came to Dover! I've turned friends and family into big fans. Some reviewers seem to think the prices are to high. They are higher then say McDonalds...but keep in mind you're getting fresh, good quality food in a faster more casual atmosphere then a table service restaurant. The fries are HUGE, they fill up the container then throw another handful in the bag, I always split the order with someone. Soda is free refills and they have that fun mix anything Coke soda machine. The burgers are delicious, toppings are free. There's plenty of fast food around if saving a buck or two is that important. read more

Five Guys is the best burger restaurant I have ever been to in my entire life. The smaller burgers are like a regular burger, and their regular burgers are huge! I ordered an extra large fry, and they filled a large beverage cup and just threw a bunch in the bag. The staff is friendly, the food is SOOO good (I recommend the bacon burger with a chocolate milkshake and some fries), the drinks are really good, and their milkshakes are just heaven!! You absolutely HAVE to go here... BUT! They do have a whole thing of peanuts... So if your allergic to peanuts, don't eat here. You'd probably die. But honestly, if I were allergic to peanuts, it'd be worth the death to have the best burger in my life. I HIGHLY recommend this to ANYONE! Even my worst enemies, they might be jerks, but I couldn't let Five Guys slip away from them. I mean, yeah it's a small place, the food is a little over priced, but I would come here any time! read more

We like the burgers and fries. My kid usually don't like McDonald's burger, but he liked this one. The fries are great. The service is quick. Glad to have another choice other than McDonald's or BK or Wendy's. read more

Had to wait too long even for a web order. No one acknowledged my presence. That made me not want to order from them again. Foods good especially if you can get them asap. read more

What I liked about 5 Guys is burgers and fries. My order had been gotten right, with bacon, cheese, meat, and bun, even the french fries, and nothing else like pickles, tomatoes, lettuce, onions, etc. I especially like to have ketchup with it. That's somewhere I wanna go back to again. read more

This is the best burger around the area. They are always very consistent with everything. They have one of the best french fries I have ever had. The way they cook them really makes a difference. They are more pricey than a typical burger place but it is well worth it. read more

What's the hype about? Decent burger. Weird service. When you walk in, they shout "one at the door!" - makes you feel uncomfortable.

Finally got to try Five Guys after several years of hearing about the raves and compliments- and it did not disappoint. My only qualm would be the loudness and the carnival-like activity behind the assembly line that is in fact part of the process of making the food efficiently and in a timely fashion. The music overrides much of it though- and I gotta say- love those forgotten 80's tunes!- I'm not talking about the same old eighties either that are played a billion times over in the modern day on contemporary music stations. The service also is top notch. The gal at the register was very helpful in explaining the choices and management and line cooks are quick to correct any oversights with your order. The peanuts available while you await your meal is a fantastic idea- and they are very lightly salted- just perfect in my estimation. The burgers are juicy and the fries- we tried a small size of both the original and cajun- were excellent, albeit we limit greasy, fired foods in our diets- the fries are handcrafted and not soggy at all. Best of all, the value was amazing. The reviews complaining about prices are quite puzzling. Of course it is going to be more than the likes of McDonalds. But you get way more bang than the likes of Fuddruckers and less confusion and a feeling of being gouged. Why? ALL optional choices are free! Even a plain burger the same size is no more than a Fuddruckers burger. But after that, you have the option of adding anything for free- even mushrooms and bacon! Fuddruckers will inquire whether you want an additional something-or-other and fail to tell you that there is a surcharge. A similar size burger suddenly goes from $7 to $10. If we were on the go and away from home, and I rated the food to be at say, a 3 to 3 1/2 stars, I would return just based on the prices alone. read more

Overpriced and low quality. The burger taste like Wendy's! Save your money and avoid this place. In fact Wendy's is better and it's just down the road. read more

I love 5 guys burgers. The food is always good and served quickly. The burgers are awesome and their fries are great too. They have so many toppings to choose from. I love the peanuts that they have out. read more