Why review a Five Guys, right? It's a fast food joint. We all know what to expect. The food was standard for Five Guys. Quick, made on the spot, and plenty good. Exactly what you'd expect. What I am here to do is review the absolutely top notch service we received. My better half had just undergone jaw surgery and we were in the car headed back home. I was hungry and she was gracious enough to allow me to get a burger because she felt she could handle some fries. Well, after some fries and some time, my better half decided she was hungrier than she realized. I ran back inside to place another order. At first, the staff thought I was there with a complaint, but after some talking, we cleared that up and they provided some absolutely amazing service. I ordered a bowl version of the burger for my recovering fiancée. I explained she had jaw surgery and wanted something a little more filling, but we had to be careful. Despite being very busy, the manager went out of their way to make sure the burger patty was broken up into extra fine ground beef and plenty of extra fries were provided to make it as easy as possible for my fiancée to have a filling meal. Let me tell you, she was a happy camper. Top notch service! If I'm ever in the area, craving a fast burger, I will be happy to come back. It takes a lot to make me want to get fast food and their excellent service means that I'll cave to that desire and return to them. read more

I have to say I'm very disappointed every time we get food from here. The buns are always soggy and it just isn't as good as it used to be. After the last time, I can't even go back in. Hopefully they will improve in the future. read more

1 star -- Prospective employees, please read before applying. My daughter was hired at this location and within her first month, she communicated her availability to her manager in writing via text message. She was subsequently scheduled on the exact days she stated she was unavailable. When she did not appear for those shifts, the manager marked them as no call no show. She was then terminated via text message with no prior written warning, no conversation, and no opportunity to respond to the allegation. I am not writing this out of emotion. Every claim in this review is documented. If management responds and disputes these facts, I have the timestamped text messages to support everything stated here. The food may be fine. But if you are considering working here, know that your availability requests may not be honored, and that this location appears to have no formal HR process for employees to dispute disciplinary actions. Prospective employees deserve to know what they may be walking into. read more

It could have been a bit better...We may give it another try once they get it going longer...I wasn't really fun this time around read more

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Burgers are great. Shakes are great. Fries... are ok. Sometimes these "fries" are just mushy sticks of potato and sometimes they're cooked decently but they're never crispy. (I definitely recommend the Cajun seasoning on the fries because at least they have flavor then.) No complaints on the service - we always have our food in about 10 minutes. The free peanuts are nice to munch on while you're waiting too. read more

If I could give a zero, I would. Service was horrible. Dining area was a disaster, there were no clean tables and trash everywhere.

Good food excellent service easy to find there again Lots of room for wheelchair service is excellent read more

I really like Five Guys food, especially their fries. Both were perfectly cooked during this visit. Service was fast and friendly despite the issues they were having with their contactless payment system. Still getting used to the layout of this particular store but I do like it. Also appreciate that Five Guys serve Coke Zero. read more

Normally we love five guys, It's one of our favorite burger places for quick and friendly service. This trip was not one of those days. They messed up my burger, and when I took it to the counter to let them know the lady behind the counter. Essentially called me a liar, Luckily, I had my receipt in hand and could show her that the burger I received was not the burger ordered. Things quickly went downhill from there. She refused to prioritize remaking my burger and offered to give me the missing toppings to put on the burger myself. I have worked in food service in some capacity for nearly thirty years, i would never have responded to a mistake I made on someone's order and the way I was responded to tonight. It'll be at least six months before we return to this five guys, hopefully, there'll be some turnover of staff. This certainly did not represent the kind of service. We usually get when we go to five guys. I am so very disappointed. read more

Food is great as always! But I watched the gentleman working handle fries, then come take my order, handled my cash, went back to working on fries, then back to the register to help another customer. Sounds like great multitasking, right? Well, he did this all without changing his gloves or washing his hands once. Sure glad I didn't order fries. read more

Worst Service Ever!!!! and my grandma and my brothers burgers were cold. and they gave my food and my milkshake very late.

The food was absolutely delicious, I got a bacon cheeseburger all the way with some little fries and a milkshake. The lobby was fantastic, barely dirty and the service was.... Interesting. There was a girl in the fry corner, she has maybe blue/green/grey in her hair and she was getting yelled at by another employee. It seemed like he was getting ready to hit her because she refused to give out another employees number (which good on her!) I will keep coming back but if that one employee, he might be Mexican, is there, I will be walking right out that door. He was very rude and impolite to everyone, including customers. But other than that, the other workers looked like they were having a good shift! read more

I was there yesterday for Opening Day. People training, little chaotic, but still great food. My DH burger was huge and juicy, super yummy! The fries however were burnt and tasted as such. It's ok, first day jitters will do that. You know it has Five Guys quality, potatoes are local from IA, and the shakes are always good. So go check it out! Enjoy! read more

Ok let me start by saying they do move people through pretty good. My bacon cheeseburger was good, but not great. Fries didn't live up to the hype. They were way over done. I couldn't even enjoy them. The shake was good. The prices are more than I'd expect. One and done for sure... read more

There were bones in my burger. I almost cracked a tooth on a bone. This is dangerous. Somebody could crack their teeth or swallow these bones. read more

Five Guys - Bone fragments in my Five Guys burger. - Burgers Near Me - Bellevue, Nebraska