What's with all the yelling?
The minute we walked in the door, an employee at the counter yells "Nine in the door!" at the top of his lungs-- not sure if he had miscounted (since there were 8 of us) or if this was code for 'hey, check out the hot chick who just walked in (NOT!)" Either way, I felt weird about it and judged that it was safe to enter despite being verbally assaulted in such a way. So we get to the counter after a short wait, and being new to the 5 Guys phenomenon, are trying to figure out how to order. Couldn't you just tell me (verbally or in writing) that the small is one patty and the large is two? Do the words "single' and "double" not explain better than "small" and "large"? Thinking the small was like a kid's burger, hubby and I each ordered a large, large fries to share, and two drinks. Set us back 20 bucks.
Okay, I'm over the peanuts on the floor already. If your food's that good, no one needs to pig out on peanuts before eating it. God forbid you or anyone in your party has a peanut allergy-- guess 5 Guys is off your list. Also, I felt bad for the poor guy sweeping up the shells..... if we're supposed to throw them on the floor, why are we in a hurry to pick them up? More confusion. While waiting for the food, my ears were assaulted in 3 different ways: 1) the worker-lady clearing tables and dragging metal chairs around the floor instead of lifting-- to me, this is like nails on a chalkboard, especially while you're trying to eat/converse. HATE IT!!! 2) The employees screaming the order #s for pickup, with such volume and urgency that you feel like you'll get in trouble if you don't run up there to get them fast enough, and 3) classic rock (though I like it) blaring through the speakers. Sometimes a cacophony of noise does not add to the enjoyment of a meal, even fast food. It just makes me wanna hurry up and eat too fast and get out of there.
Okay, the food: meh is all I have to say. The fries were pretty good (4 stars), they pile way too many into your plain brown paper bag on top of your order. (grease spots everywhere, eww) I guess it represents value to some, but for me, it's just wasteful. Like we don't overeat enough as it is in America. Threw about 1/3 of them away. The burger? Like a cross between your uncle's on the backyard grill, but with a frying-pan burned-edge effect. (3.5-4 stars, would have been more if I'd known what I was ordering-- I felt so rushed, I didn't even order onion, and I LOVE onion on my burger) Definitely thick and juicy, but not the best I've had by any means. How anyone can compare this place to In-N-Out (there! I said the forbidden phrase) is beyond me. The 5G burgers IMO are not as good, and I love my 'Light Well' fries at INO. In-N-Out just feels more sane, organized, less frenetic. The empIoyees greet you pleasantly instead of yelling at you. Honestly, 5G employees reminded me of the soup Nazi on Seinfeld. I felt like I was on speed the whole time I was in there. Also, 20 bucks seemed a little on the pricey side for our meal. I would expect to pay 15-18, but not 20-- and that's with no sales tax!
One more thing I didn't like: the GIANT signs plastered all over the windows, with headlines proclaiming how good the food is-- if the food's good, shouldn't it speak for itself without all the hype? This is just one more turn-off for me. So now I know firsthand what all the noise is about-- a non-contest for me. read more