As we placed our online order I was raving to my mom about how much I love Five Guys BLT Sandwiches. They always have a hearty amount of lettuce and bacon (which I importantly noted was always just the right amount of crispy). Upon returning home I opened up my sandwich and saw some burnt ends but thought "it might just be a few crispier pieces" took a bite and it was burnt so bad you couldn't even taste the bacon flavor! The whole thing just crumbled apart into dust. I like my bacon crispy, but this was just a whole other level. Was one of my favorite items on the menu, forever tainted by the charcoal sandwich I received. I know things get busy, but the fact that someone decided to put blackened bacon on a sandwich, and thought it would taste good, is something management might want to discuss to ensure no more burnt bacon gets handed to customers. read more

Five Guys - BLT Sandwich - Burgers Near Me - American Fork, Utah

I am so thankful for the staff here at Five Guys! We came early to get some burgers. I had a tough time waking up this morning and accidentally forgot to ask for my burger to be lettuce wrapped. I have a horrible gluten allergy and if it weren't for the kind staff member who asked after we had already paid if I needed my burger lettuce wrapped, it would've been very frustrating. I am so grateful for her attention to details and care for her customers. We have always been impressed with the cleanliness of this location and the quality of food. I can wholeheartedly say we are very impressed with the staff. Thanks Five Guys! read more

Five Guys - Lettuce wrapped burger - Burgers Near Me - American Fork, Utah

The extra crispy cajun fries were easily the best part of the meal! I went with a seasoned Five Guys aficionado and was grateful for his expertise. GAME CHANGER. The burger itself was good! It did remind me of a classic summer barbecue burger, so the price doesn't necessarily reflect the quality for me. But it still hit the spot! This location was clean and the service was fast. I could see myself going back...if someone else is buying. (Ha!) read more

Five Guys - Little Cheeseburger - Burgers Near Me - American Fork, Utah

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Burgers were raw, literally in edible. Customer service was garbage management needs to be taken care of because they don't know how to run this place takes them four days to answer the phone and when they do, they say they can't help you after serving you raw food and not a very clean location either. I believe I saw a few roaches. definitely will not come back to this location again. read more

Five guys always makes a delicious burger and this location fit all expectations! Took a first timer and they LOVED it. Made sure she got the Cajun fries extra crispy. Sooo good. read more

Five Guys - Classic Cheeseburger - Burgers Near Me - American Fork, Utah

Last time coming here... Okay, let me start by saying that I eat carnivore. It's simple. I came here to get some burger patties with cheese. I have not had an issue at other Five Guys locations. Only here. You can order a single burger patty for $2. Typically at other locations, I will ask for cheese on a few of the patties and they are more than happy to accommodate this request although there is not a way for them to add just a single cheese to your order. Most other burger places such as Wendy's, Habit, In N Out, etc, will do this. At this location they absolutely refused, which is fine, but I will not eat here again. At the other locations, I TIP well as I know they went out of their way to add just a single slice of cheese to a patty. Are they more concerned about the bottom line or their customers? The manager just up right refused. "Not policy" as I heard. Take it for what that is worth. SO I assume each Five Guys is each individually owned and operated. Hey Five Guys, please make it possible to add a cheese to a patty. I'll pay for it. Unfortunately for this location, I'll stay away and take my business to those that "CARE" about their customers. read more

not welcome at all. pulled into a stall at 9:20, they close at 10, while i was in my car, from the window i was given the death glare by an employee, which he held for the following 30 seconds. if you don't like your job or the business you work for, get a job somewhere else. very disappointing and uninviting. terrible customer service and no respect for the business. food was great as always read more

Did the Five Guys meet the Five Wives yet? I am not seeing a collab yet but I hope to get credit for the wonderful idea someday. One brand has whole potatoes everywhere and one brand has adult potato juice everywhere--it's a match made in heaven, really. I have passed this Five Guys for five years straight and just barely visited it for the first time. I am not sure what it is specifically, but I just always opt for something else when I am in the area. Regardless, this Five Guys is in an awesome, centralized location. I understand their ingredients are "fresh" and whatnot, but the prices have always seemed a bit unjustifiably steep to me. You have to get everything a la carte and it just seems to add up quickly. The good news is, I haven't found much of a difference between their regular burgers and their "little burgers", except for the pricing, so I opted for the little burger. With their burgers, you can get whatever toppings you want on it, so it's best to load it up and get the most bang for your buck. I got the pickles, lettuce, onions, peppers, ketchup and mustard. We also all got orders of fries. For those that have not been to Five Guys, they put three fries in the cup and then fill the bag with fries everywhere. It looks like an accident every time, but it's part of the brand. On this specific day, our fries were extremely salty...like unbearably salty. Next to the drink station, they have ketchup and fry sauce up for grabs. I ended up needing to go get some more ketchup because whoever made my burger didn't put a whole lot of sauce on it. It would be so much better if we could dictate the portions of the toppings but a bar where everyone is touching things isn't ideal either. The burger itself was pretty good though. I'll keep this Five Guys location in mind but there are definitely a few places I prefer before this one. read more

Place has really gone down hill. Fries are half the size they used to be. Meat is noticeably lower quality and you get less.

The service was awful. Every table was dirty. Part of our order was missing and when we asked about it we were told, "there's not much I can do about it." We have been long time customers, but until the service improves, we won't be back. read more

Horrible! Such poor staff. It was incredibly bad customer service and even the manager was rude. Never again.

This is a family favorite of ours. am always ordering the Cajun fries and a little bacon cheeseburger is more than enough for me. Another great option. If you have people in your family that are particular about their burger toppings. I always feel bad for the little 16-year-old workers that looks stressed behind the counter. I'm a huge fan of their app because they get busy and the wait can be long. I usually give them an extra five minutes to get my food ready beyond the estimated time because they usually run late. I think the app estimates the expected time, but not necessarily the appropriate amount of time to get food ready. Five guys is consistent in what they make. Their stores are also consistent in their appearance. read more

Went to this location for lunch today, it was super busy and there were only 2 workers. The employees were obviously overwhelmed with the crazy lunch rush but were still incredibly nice and communicative of what a time estimation would be with the customers. We weren't in a rush and didn't mind the extra time to chat and of course the food is always great. Kudos to those 2 workers! read more

Best hamburgers hands down! I go get a bacon cheeseburger whenever I'm in the area. They raised their prices quite a bit but where hasn't? read more

Really great burger! Cajun fries are a must order. The service was amazing- so friendly and so fast! The best non local burger joint around. read more

Five Guys - Cajun fries - Burgers Near Me - American Fork, Utah

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Not a great experience. Food took forever to come out. They gave us like no fries. Bacon was burnt, cheese wasn't super melted. I love five guys but won't come back to this location. read more

I'm not a review type of guy. Especially negative ones, but I signed up for Yelp,specifically for this occasion. The manager and one cook here should be fired. It's easy to spend $100 at this place, very expensive food, especially within In-N-Out and such close proximity. My daughter chose here for her birthday. Not one single burger was prepared correctly. I'm talking about buns and meat. No toppings. My went and politely informed them. The clerk behind the cashier machine responded that it was her first day. However, it wasn't her fault. Everything was listed on the receipt. She went and got a manager. The manager came over and was very mediocre in his response. He's probably a year or two out of high school. It wasn't satisfactory, but not what I would be writing a review about. Here's the part that was the kicker. The cooks took some sort of personal offense to the fact that they didn't do their job. If that wasn't crazy enough, they started trying to intimidate teenage girls that were with us. Posturing. Making hand gestures. Staring. Over in the corner talking smack. The single, most unprofessional behavior I've ever seen from staff. It was to the point where I wanted to take the one cook outside and teach him some respect. Thankfully, my wife was with me and so it's just a review. We will never go back to this establishment. Save yourself the money and go over to In-N-Out. Horrible experience. read more

Your employees just decide to close early whenever they feel like it. I got here about 10 min before close with the intent of getting some food to go. However, your employees decided they were done working for the night. They watched me park, and then hurried over to lock the door and then proceeded to ignore me, as they cleaned the restaurant. If you're supposedly open until 10pm why are your employees closing your store early? Horrible customer service. 10pm means 10 pm. I won't eat here again. read more

Hands down one of our favorite burgers and we love their fries. Some of our family loves the Cajun fries. The prices are a little higher than some places but the quality is worth it and they give you lots of fries! I also think it's fun that they post where the potatoes are from for that day. read more

I gotta say, the food is pretty great, but for $21 a combo, that is nuts. I do love the massive scoop of fries in the bag. That's nice. But to match the same price of eating at Olive Garden plus tip is nuts. I know they have no control over price but if it was lower, all five guys would deserve 5 stars read more

Wow, - When I got there was no one in line and bout 5 tables were occupied. I waited in line for 20 plus minutes for 2 burgers and one order of fries. I asked for some fry sauce. The employee said, "It's over there." I said, "It's empty." He then turned and walked off. The food is expensive but good. Service is poor. It's good that, "In and Out Burger," is just down the road. read more

Went there last night. Shocked and disappointed the workers aren't wearing masks, especially those preparing food people are about to eat. The place was pretty empty. Not a surprise. I won't go back until they realize what's going on in the world. In the past we've enjoyed their burgers and their fries are delicious! read more

Great service. Messed our order a bit and immediately gave us a fresh one and compensated a bit. We love this location.

The food is always fantastic at Five guys. This is more about the service. We order curb side pick up and wait outside for 25 mins past the time of our order being ready. An employee comes out with the food and says we've seen you waiting out here. We don't do curb side pick up but here's your food. Even though online that's what we selected. Then to make the matter worse when we arrived home they forgot a burger. No answer to the store phones. Just poor service. Still the food will always get 5 stars!!! read more

Five Guys - a sign on the door of a fast food restaurant - Burgers Near Me - American Fork, Utah

Very good burgers!! My husband usually picks up and brings it home which works out great because they wrap burgers/sandwiches tightly in tinfoil so they stay nice and hot!! My little guy loves their grilled cheese. Usually eats the entire thing but if he doesn't he will let me heat it up for him the next day. He doesn't usually like that so I appreciate it! (takes after his dad & doesn't like left overs, little snots!) They don't give you as many fries as they used too but you still get enough and they are pretty tasty, choice between normal and spicy. When I was prego and had STUPID gestational diabetes it was nice to be able to go here and have the option of a protein wrap. The burger wrapped in lettuce instead of the bun. read more

Five Guys - The peanuts are free and give my husband something to do while we wait! - Burgers Near Me - American Fork, Utah

Five Guys has always made a consistently good burger for me. This location is no different. The cajun fries are excellent and overflow the bag, the burger is great and the ingredients, especially the jalapeños, always look and taste fresh. The price is good, not great, and you can expect to pay $10+ for a burger, fries and drink. They do the annoying no combo thing which is part of why I don't go there too often. If I'm going to pay $10+ per person for a meal and I'm eating with my girlfriend I'll usually go eat somewhere nicer than Five Guys. For quick, delicious food though, they are great. And of course the obligatory In-N-Out comparison has to be made. Five Guys burgers and fries completely destroy anything In-N-Out puts out. I do wish Five Guys had shakes though, but it sounds like that won't ever happen. read more

I really dig this place. I'm a big fan of crafting my own burger with just the right toppings for my mood that day, so there's one reason I like them. Of course, the toppings alone don't necessarily make the burger, but they really do have quality ingredients and I've never been disappointed (other than the price being a titch steep). I definitely recommend this place if budget isn't a big concern, otherwise, you may want to give in-n-out just down the road a try. *Also, side note - Their fries (and fry sauce ;)) are one of the best things about 5 Guys (try them cajun style if you're into that kind stuff). It is worth mentioning that they have recently adjusted their sizes to offer small, regular, and large vs just regular and large. You can share a regular between two people but if you're really hungry you might want to get a large. read more

Another great burger place in Utah!! I know this is a ton of other places as well, but their burgers and fries are just awesome! They even let you customize your burger, for me I'd rather they just tell me what I want they are the pros haha, but I know a lot of people like the custom order feel. Environment is great especially if you like peanuts! Their Cajun style fries are bomb! read more

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The second I walked in the door, this location seemed to lack the upbeat friendly atmosphere of other Five Guys I've been to. There was no greeting, and barely a hello at the register even. They also seemed understaffed, having only 3 employees behind the counter for the 12 oclock lunch hour. The food here is good, I was happy with my meal, but my wallet wasn't so happy. The cost, nearly $15 for a burger, reg fries, and reg drink is significantly more than a comparitive meal at JCWs. The sign hanging on the wall that says "inexpensive but high quality" is a joke. It certainly costs for the quality. You're also sacrificing atmosphere here at this location as it is smaller, crowded and loud. The food is good, and you can order online, but I wouldn't frequent it as there are simply better options nearby. read more

Five Guys - They advertise inexpensive but high quality. More like pretty expensive and high quantity. - Burgers Near Me - American Fork, Utah

I like their food but it is expensive. it reminded me of going to the movies and paying $10 for a drink.

Never heard of this place before, but read all the reviews while using the bathroom so I figured I would give them a try. I ordered a small everything and, boy, am I glad I did - their servings are gigantic. I got a small burger with everything on it except tomatoes and mushrooms. The burger was meh. I ended up pulling the meat off and tossing the bun, as I could barely find it in all that bread. I guess kids don't care about the meat that much, but I'd rather have had it with no bun at all. The fries, however, are amazing! I would come back just for the fries. Now, let's talk atmosphere. It is exceptionally loud inside. Not just from the screaming bratty children running around but because their music is jacked up to top volume. I do not know which is trying to drown out the other. Also, it is positively frigid in there. I mean so cold that I could not stop shivering long enough to eat. Between the frayed nerves from the screaming children and loud music and being so cold that I could not feel my fingers, I packed up and ended up eating in the car. Which is kind of difficult, as they pack their fries in a little cup - which they overfill by like double (not complaining!), and then stick in a paper bag. I lo-hoove malt vinegar on my fries, so the bag pretty much disintegrated between the grease and the vinegar. They were nice enough to give me another bag, but I would have preferred one of those old-timey boats that fries used to come in. Still, the fries are good enough to mess with. So, how I rated them: 5 stars for the fries, sauce, and for offering malt vinegar. I'd give them six or seven if I could. 3 stars for the burger. It wasn't bad, it just isn't the star of the show. -3 stars for the premature cryogenics. -2 stars for the noise. Service was swift and friendly, so they're A-OK with me. read more

Five Guys - Thank goodness I ordered all smalls - they're giant! - Burgers Near Me - American Fork, Utah

Burgers here aren't anything spectacular. Yes, it's nice that the fixings are all included but in reality you're paying for all the toppings in the price of the food. The burgers are small for the prices that they're charging and the toppings I did get were more cold than warm. Overall the burgers are just ok and not worth the price they charge. The fries are pretty good but they too are over priced. I do like the free peanuts though. read more

I like me a Five Guys, as is well documented. I don't like the wacky idea of bacon in the shakes and I see the chain has finally figured out they can easily lighten up the fries so that people don't wind up tossing half the order, but as long as they have the peanuts and sling those tasty burgers and keep Coke Zero on tape, them and me, we's good. Way good. This place, while a little slower than normal, does a pretty solid job. Counter staff is great, restrooms nice and clean, could have used more sauce on the burger, but it's not like they knew my preference and my lazy ass could (and should) have gotten more. Real talk here, this is another solid location and backs my feeling that this one of the more reliable chains, in addition to having some excellent burgers. If you want them to make you a burger my way, choose either single or double patty, add cheese, bacon, mushrooms, jalapenos, A-1 sauce and get thee face full. Sometimes I will also add green peppers and less frequently a little splash of lettuce, but that's more of an option; the other toppings are standard. read more

This place rocks. Not only do they make amazing food, but they also have excellent customer service! I was being indecisive and they were really patient and willing to work with me. 5 stars from me! read more

I've gotta say, I used to eat this Five Guys on a regular basis and it has gone down hill over the last 2 years. Today was the worst experience I've had here. 4 of us ate together. They messed up a burger, a shake, didn't give us a drink cup that we paid for, and charged us for an extra fry. The fries were terribly made. I worked at this location for 3 years, was there when it opened, and assistant manager it for a time. I can tell you that these fries were not prepped correctly. Usually we are fighting over the final fries, today we through away a majority of them. Hopefully they figure things out, but for now they've lost a loyal customer. read more

We picked up curbside and waited a little longer than we thought but Colbi was the best and helped us out which made up for the wait time! Also, the fries are always delicious here and I'm a picky fry eater! read more

Burgers are big. Greasy, big. French Fries are lots. Lots of Greasy that will seep through your bag by the time you get home with the bag. The worst part about this place is that you smell like a deep fat fryer when you get home. So, if you are out on a late night (before 9 pm closing) and you want to get something to eat and be covert about it to your wife/husband/kids/friends, etc, when you get back to your place, don't go here. As soon as you walk through the door, you're busted. They will smell the place on you and you will have some explaining to do. In fact, just bring in the greasy bag of fries you bought (because you bought the large fries, thinking the order would be small like the Chicken place fries are next door) and you can simply share with them. Before you leave, make sure to get some fry sauce, so your friends you share with back home will be glad you brought them some left overs. LOL read more

Great quick spot. I try and go places that take Apple Pay. The yelp app doesn't specify that they do so I called and sure enough they do. Went at lunchtime and surprised at how quick they had my burger out to me. read more

Five Guys - Burgers Near Me - American Fork, Utah

I love this place!! From the burgers to the free peanuts. If you're eating here for the first time, I would recommend the cheeseburger: double pattied and EVERYTHING on it. (Everything: Lettuce, Tomatoes, Mayo, Ketchup, Mustard, Grilled Mushrooms, Grilled Onions, and Pickles) I seriously believe that whenever a place offers "Everything", that is how it was meant to be eaten. Don't get me wrong, the burger patty itself is so juicy and flavorful already. But when you sidekick it with all the dressings, it's a mix of unbelievable deliciousness. I believe it's about $10 for a burger, fries, & drink. Not too shabby. You can also order online: www.fiveguys.com & I think they have an app now also. read more

Having eaten Five Guys in Atlanta for many years I was very happy to find one here. Simple menu of burgers and fries. Which means excellent burgers and excellent fries. Wide variety of toppings and sauces to choose from, all of which come at no additional cost. And a small fry means a bag overflowing with fries, so be warned if you are a Five Guys newbie. You might need a second person to help with the fries. And as other reviewers mentioned, it can sometimes be really cold in there. Oh and if you have peanut allergies, there are open boxes of roasted peanuts around the store for folks to munch on while they wait for their food, so plan accordingly. read more