They have increased prices across the board several times over the past few years. As a regular at this location, Five guys needs to work on their food quality if the price hikes are going to continue. - Half the time the fries are either overcooked (extremely brown) or too salty. - I once opted for a bunless burger which meant lettuce wrap and regretted it. The whole thing was drowning in liquid (they must've used previously frozen veggies or had just washed the lettuce or something). It was a mess to eat. - The burger patties seem unseasoned sometimes (lack of flavor) I'll stick to my whoppers. read more

VOMIT BURGER BEWARE!!!Ordered my usual cheeseburger ketchup mayo mustard and mushrooms. Got a cheeseburger SOAKED IN HOT SAUCE instead. Made me VOMIT in my shower. It's been over two weeks and corporate has not called me back. The store manager told me to drive in for a full refund. When I got there I guess the managers were gone or too busy - so the cashier tried to ring up a partial refund. I still don't have my money, and I never even got the burger I ordered. read more

Terrible customer service experience. I ordered a BLT, and the person on the grill had a bad attitude, repeatedly saying, "the bacon's going to take a while." When I asked how long, he couldn't give me an answer and responded with more attitude, so I decided to get a refund. My partner waited around 15 minutes for his food, which turned out to be mediocre. The fries tasted like regular ones, not Cajun as advertised. Definitely not coming back! read more

Five Guys in general has gotten overpriced for what it is, but on top of it all this store skimps on the foes big time. $5+ for. Little Fry that didn't even fill the cup. Five Gougers. Steer well clear. read more

A typical Five Guys: friendly, fast, top quality. The "small" portion of fries is huge. This is a great place for a hamburger! read more

About a 2-2.5: Not much of a fan of this particular Five Guys location. Located off of Jefferson Davis Highway, this recently-opened Five Guys serves up the same burgers/hot dogs/milk shake menu as their other counterparts. My go-to is the Little Bacon Cheeseburger with extra bacon, with raw and sauteed onions, mayo, jalapenos, and extra pickles. The toppings are extremely light-handed, and one must have to always go up to ask for extras. The fries are also not fully filled in the cup, so I suggest going for the small sized, as that's the same amount of fries you'll get for the size large (but you'll be paying less!). The Coke machine area is sticky, and some of the table tops are not cleaned up after each seating; space is a little tight, but most take it to-go. Hope this place turns it around, as this is a prime spot for those who go shopping in the plaza! +light-handed with toppings and with fries +unclean tables read more

This location is awesome! As soon as I walked in the door, I was asked if I was picking up an online order (I was) and was told it was working and she immediately started on my double stuff Oreo milkshake. I'd only just placed my order in my car once I got there to eliminate as much wait time as possible so they were moving fast! I was handed my shake, grabbed my ketchup and vinegar for my fries and within a few short minutes my name was being called because my order was ready. I've never had a bad burger or fries from any location but what sets this location and its staff apart from others is that they are fast, efficient and work together like a well-oiled machine. Other locations should take notes! read more

I was so excited to see this location finally open! The space is big and bright and light. The employees are all very welcoming and greet you as soon as you walk in. Ordering is usually pretty fast and efficient, they know how to keep the line moving especially during busy lunch rushes. If you know Five Guys then you know the quality of food you are getting. Burgers come out cooked well and topped just how you ordered. I gotta say this location has been on point with their fries! I love a crispy fry (there is nothing more disappointing then a soggy under cooked fry) and they have not let me down yet! This location has easily made it into my Five Guys rotation. read more

Five Guys - the inside of a fast food restaurant - Burgers Near Me - Alexandria, Virginia

It had been a minute since I had visited one of these locatio s, I think mainly because of the price. This restaurant chain is for sure on the higher end when it comes to burger restaurants. You could definitely walk out of here spending more than $20 on one of their combo meals, because they charge for each item separately, as opposed to having a si gle combo price. I thought I would break the cycle of earing healthy for just one day,, and I ordered just the regular original hamburger and for the toppings I requested lettuce, tomatoes, jalapeño peppers, ketchup and mustard. I ordered from the self-serve kiosk, and my burger was prepared a few minutes later. Instead of fries I grabbed the free peanuts, and it was a good substitute. I am glad that they brought back the free peanuts, because they had disappeared for a while. I counted 11 employees (not 5) helping customers. The restaurant was clean, except for the few peanut shells on the floor! read more

Five Guys - Burgers Near Me - Alexandria, Virginia

Worst Five Guys I have visited!! Fries burned and was the smallest portion ever - WTH Five Guys, are you joining the rest of the fast food industry by skimping on portion size and still charging higher than average prices! read more

Food is good the amount of food for the price point is quite expensive 11.00 for a hamburger and 2.99 for fries they used to add extra fries but no longer see the photo. I wish for more fries. It is not the people who work there fault it penny pinching accountants who took ppe loans and cut the portion size and raise the prices $4 in 3 years ... read more

I normally don't write negative reviews but this store made me angry. This was 9 April, I've been patient waiting for a response from them. It has not happened. I ordered a simple meal- grilled cheese with a patty, grilled onions, fries and soft drink. I get my cup while waiting for my sandwich. I went to the soda machine and chose Fanta. The machine then spit out orange syrup all over me and stained my top. I told the gal behind the counter and showed her- the response: oh sorry. And went about her business gabbing with her go- workers. I said seriously, I wouldn't want this to happen to anyone else. She could have cared less. So I took a pic and wrote a letter to the company. I got a quick response, but two things happened- the phone number would not connect and the call dropped numerous times and second, I wrote 2 emails to zero response. I write another complaint wanting my too reimbursed! No one cares enough to even responding. This is a large chain that of course does nothing for the customer even when it's their fault. Ridiculous. With that, I'm out 17.00 for my meal and 30.00 for my ruined top- by the way, Fanta fountain syrup does not wash out. Pretty pathetic. If I could give zero for this franchise, I would. Oh, I was offered a gift card, neat but what about my top that was ruined? Very bad five guys. Very bad. read more

Five Guys - Some of the stains from your broken soda machine. - Burgers Near Me - Alexandria, Virginia

Let's face it, Five Guys' burgers are among the best. I wanted to write this review because we stopped at this location today and we were surprised at how amazingly nice all of the staff were. If that doesn't deserve a five star review I don't know what does. Please be sure to tip when ordering, as these people do a tremendously good job read more

Very nice employees and clean inside and always a great meal! The prices vary by location. Visited on 2/15/2022 Cheeseburger $11.19 Fries $7.69 Milkshakes 6.29 And don't forget Alexandria meal tax is 11% read more

My experience at this location has been: They're friendly / hospitable and execute the burgers excellently, even if you come in close to closing time. Two thumbs up all around on: hospitality / food-execution quality. read more

This place is great. Standard five guys with good food and good service. Love their Coca-Cola freestyle soda machine! If you've never tried a 5 guys do it!! Disclaimer for those with peanut allergies - they do serve peanuts and I believe cook in peanut oil read more

Five Guys - Oreo milkshake - Burgers Near Me - Alexandria, Virginia

New Five Guys location in Crystal City! Honestly, pretty typical Five Guys franchise, good burgers, locally sourced food. When I went, they were having issues with their credit card reader and the guy in front of me took a solid 5 minutes just to get his order in. Love the Cajun fries! read more

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Wait staff was nice, the food came up pretty quickly and the food was really good. Exactly what I wanted in a burger.

Wow yelp has a changed a lot and all MY PRIOR REVIEWS ARE MISSING.. very disappointed in YELP.. however. the Five guys in Alexandria, Route One or Jeff David Hway. .near the Ourisman Ford is GREAT. the FRIES are perfection.. and folks there excellent. One eat there or carry out. Burgers great are fantastic w/ condiments of all types. ENJOY read more

Neither of them saw me watching. As I ate my food outside, I observed a homeless man pick through the trash cans for uneaten food. Suddenly from behind him, a cheery young woman approached. "Excuuse me. Excuuuse me!" She called out. Clearly he was accustomed to being treated as if he were invisible. She had to call to him a fourth time before he realized she was hailing him. He turned, surprised to be being acknowledged. She smiled, extended a stuffed, greasy brown bag, and said "here you go!" Handed it to him and turned away. Taken aback, he muttered a soft, broken "thank ya." She skipped away happily saying "they're nice n hot!" And giggled. The man reached in, pulled out a juicy burger, took a huge bite, then smiled...before shuffling off into the night. I had to tell this story... the kind that restores one's faith in humanity. So I investigated. Her name is Tiffany. She's the manager. And as she bashfully smiled in the face of my praise, all she could say was "we throw away so much food every night! So I gave him my lunch." She smiled and went back to dance cleaning with her team. Tiffany, I hope your bosses read this and give you an award and a raise. Thank you for restoring my hope in my neighbors. People like you, everyday heroes, are an inspiration for all to follow. read more

0/10 , came here yesterday and ordered fries and a hotdog , and ended up getting food poisoning from what i think was a uncooked hotdog . not to mention food took 20 minutes to make and ruined my halloweeknd so thank you so much for that . read more

Spent over 50 bucks for a simple 2 person meal, over 30 minutes of wait, finished drinks we ordered to enjoy WITH the food before we got the food, took food home, all fries were missing. Wanted to call the restaurant to fix this, but the phone number on the receipt did not help the least (see picture), get your shit together five guys, extremely disappointed I wasted money trying to get food. read more

Five Guys - Receipt and messed up phone number. - Burgers Near Me - Alexandria, Virginia

I ordered lettuce wrap cheeseburgers and the meat tasted watery and dripped all over my shirt even though wrapped in tin foil. No rich beef flavor at all. read more

Always good. Always fresh. Haven't had a bad burger there yet. This Five Guys is co-located with Cava and &Pizza, so if a burger isn't your bag, you have other choices! read more

this is a very nice location food i only burgers, peanuts and fries. and those are all awesome ambiance clean, spacious, nice parking lot too service no issues with the counter folks and everything was great overall, i love five guys! read more

Been to this place 100 times, never had issues before covid. Now, they cant sort their process out in this covid period. Relative to cava 30 feet away their service is awful. I have been waiting outside for 40 minutes now and my order said ready for pick up 40 minutes ago. Unacceptable. This has happened multiple times since covid started. Edit: Yea it was just sitting there for 40 minutes and now its cold because they couldnt read. Will not be returning until restaurants are safe and this place is operating normally because they obviously arent competent enough to manage this basic process change. read more

First time here since their opening but not our first at a Five Guys. The quality was per the norm for those that know five guys. Properly staffed so the food came out without any abnormal delay and cooked as order. Now here is why we are writing this. The gentleman at the register had such a large smile and seemed so happy to see me it made me smile. Then the gentleman walking the floor was all smiles and was effusive with his happiness and even asked if everything was ok at our table. Not sure if a manager or not but so refreshing i think we smiled during our whole dine in experience which is saying something with all the caustic and bitter anger we experience daily in our nations politics. Lastly, the crew had someone cleaning tables and the floor no less that three time well there. Well done Five Guys. We will be back just for smiles alone and you have made us remind ourselves to smile more. Your fellow tenants in the building and nearby should take note. Small things matter. read more

I came in here for lunch today and it looks to be like a fairly new restaurant. I've never noticed this location before. I ordered the Big juicy hamburger for around $8. On top of that, I ordered regular real fries from Crap Farms, that cost around $4.60. How did I know where there potatoes fries come from? They have a sign right next to the register which indicates the actual farm. Everything was cool here, the atmosphere, the crew, and definitely the food was awesome! Just can't eat it every day if you wish to avoid a heart attack. One thing that I forgot to mention are the always free peanuts, and I wish I could remember the Spanish name for them. I think I will wait a couple of weeks before I return here just to maintain some type of healthy decorum. read more

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Super impressed with this location! Obviously five guys makes the best burgers in town (way better than shake shack) but here in Potomac Yard they just had their grand opening and are 100% committed to customer service. They opened the door for me when I came in, were prompt and friendly at the register, FULLY STAFFED and the person who handed it to me knew who I was didn't just see me as a number. It's obviously clean and amazing I mean it's brand new. This location serves milkshakes. I'm super optimistic. Did I mention free parking! For people that live/work in Crystal City it's a short drive and worth a visit. read more

I always love the burgers and shakes at Five Guys. But tonight it was the greeter who made my day. He was so enthusiastic and friendly and just made you glad to be there. I hope Five Guys gives him a raise!!! Also, I can't believe this was missing from yelp and their map!!! read more

Love this spot so much and the food is always great! However, when I went to pick up my burger and was waiting in line I couldn't help but look in the kitchen and see one of the cooks take down her mask and open the Worcestershire sauce with her mouth. I once was always going to this place for my food but after seeing that and especially during these crazy COVID times I think i'll have to pass. read more

I went in 5mins before closing and didn't feel rushed. My ocd kicked me in they even remade my food with no problem. The guy who was cooking the fries asked me how I like my fries and made them nice hot and fresh. Definitely gave good customer service. I got a lil burger and fries. Charlie made the fries!!! read more

The food wasn't bad. However the guy at the counter taking my order began to pick something from his teeth shortly after I had ordered.

Excellent new addition to the neighborhood! Five Guys is far superior than any of the other burger places I have been to - local or otherwise. This location, in particular, seemed to have happy, enthusiastic staff. Always nice to walk into someplace welcoming. read more

I am more of an In N Out fan , but Five Guys is much more prevalent and they are very consistent as well. I had no issues with Five Guys at this venue and they were very clean and courteous. Batheoom was clean and due to its location, parking was ample. We went right when it opened so no line. Order was quick and food was solid. Will come back! read more

Good teams are hard to find. Just from waiting for my to-go to be processed I was able to experience the comfort & positive energy of the team. Everyone was kind, attentive and full of life - especially Edith. read more

The place was hetic as they had just opened but the service was quick and the cheeseburger was excellent.

Fastest, most upbeat Five Guys I have ever been to. The two managers running everything were amazing. They kept everyone moving at a awesome pace and the food was so fresh and hot. Best Five guys I have ever been to! read more

Bland burgers , cold fries, dirty facilities, long wait. Nothing to recommend. For the hype and high prices much more is expected

I wish I could do zero stars I ordered on the five guys app for delivery (option was pick up or delivery). They confirmed the order and charged my credit card. 1.5 hrs later nothing. I called five guys and the manager said my food was sitting there but nobody picked it up. He told me "Not his problem" and they have no control of delivery. 2 hrs later it showed up. Really? Not going to here anymore. read more