If I could give this location zero stars, I would. I accidentally bought a half opened cosmetic and came later that day to return it and explain what had happened. The manager flat out refused and explained that opened/used cosmetics cannot be returned (fair enough). I explained to him that I bought it as it was and it would have stained had I used it. He was very condescending and said that under his watch, he wouldn't have sold an opened item despite a ton of the items in this store being half-opened anyways. I don't know if this guy thinks he's the owner of Five Below, but I've never had this issue anywhere else despite every store sharing the same policy. Safe to say I'm never going back. read more