Holy cow. Where can I begin? The girls were SO helpful. I was sent on an almost impossible mission to match 2 people's foundation with them not present. Only pictures that were 6+ months old and not decent lighting. Not only did we succeed, both foundations were PERFECT matches. Like the colors blended so well and provided great, seamless coverage. I had 3 girls help, unfortunately I do not remember their names and lost the receipt with their names on it...but trust me when I say they went above and beyond to help me!!! read more

Sephora is more than a cosmetic store, they have skin care products and carry top-named brand merch. The employees are very knowledgeable and are Certified Makeup Artists (MUA). They offer classes on a regular basis, such as one-on-one makeup and skin care, which are very helpful. In addition to the classes, the MUA can give you a beauty makeover for special occasions (glam) $90, or natural look $60, eyelash application $15. Waxing services are available for eyebrows, lip or chin starting at $13. You can earn reward points, I had accumulated 400 points and redeemed them for a free mascara, sign up in person or online using their app. Creating an account is fairly easy or the cashier can assist you. Now you'll be able to receive discounts and special offers. Many times, the sales are 10 to 50 percent off. Another advantage of using their app, is Curbside Pickup. Place an order and it will be ready in a reasonable amount of time. The store is very clean and organized. The shelves are fully stocked. If anything is not available, they will ship straight to your door. Sincerely, Rosemary read more

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I recently visited Sephora and had a wonderful experience with one of the sales associates. She was incredibly patient, took her time with me, and made me feel like she genuinely wanted to help me find the right products. Unfortunately, another associate interrupted and told gestured to wrap it up. At first, I assumed she needed to go on break, but after I completed my purchase, I saw her assisting another customer. It gave me the impression that the store discourages associates from spending too much time with individual clients. That was disappointing because personalized service is what makes shopping at Sephora special. Customers should never feel rushed, especially when they're making beauty purchases and looking for guidance. If the store allowed associates to spend the time needed with each customer, they could build loyal, lifelong relationships. Sadly, because of this experience, I don't plan on returning to this Sephora location. read more

The cashier girl is so rude. I asked a question and she completely ignored me. I prefer the store at Brea

I'm so grateful for the girls at this Sephora. As someone who doesn't really wear or knows how to put on makeup, I came in looking for help and left with a blessing. Honestly. Kimberly and Kaylee literally saved me! They are the ones that helped me and worked their magic on me!! They made me feel super comfortable and confident!! I can't thank you girls enough!! And Kimberly was kind enough to guide me through the steps I need to do at home to try and get the same look And the rest of the staff was so friendly and loving!! Thank you all sooo much!!! read more

I went to this Sephora today looking for a foundation, specifically to get a shade match. I asked one of the workers for help and as I was taking off the makeup I had on, she said "Do you use anything to hide all that redness?" in a rude way. I have acne. I responded by saying that I'm on accutane but she just looked at me in disgust. She then proceeded to go get color corrector and put it on my face. She did not help me with my shade match for FOUNDATION that I asked for. She just left me with color corrector on my face. The worker had red hair. Terrible customer service, I've never felt so judged before. I do not recommend. read more

Love that it's so close to home. Always quick and easy, most of the time the girls are really helpful!

I meant to make this review several months ago. I never knew there was a Sephora here in The Shoppes. I LOVE that it isn't crazy busy all the time like the others, it makes me actually want to come and shop here. But the customer service is what really has made me a return patron. First time here Natalie Orosco took her time and actually asked me questions and to really find out my needs and recommend the right products for me (it didn't feel like she was trying to push to sell other products, which I usually dislike). I digress, she was so kind and immensely helpful as I am just trying to get myself made over again. Also, a return on another day with a kind manager. I believe her name was Des. She was empathetic and genuine and I appreciated her help more than she'll know. This location is by far my favorite. Thank you! read more

The sales lady Tatiana was very nice to help me and give me advice on what to get and what not to get. She even talked me out of buying a few things. I give this review 4 stars for her. But the store overall, I would give a 2 stars. My complaint was that everything is so messy and dirty. So many sample products were falling apart. They're better off being thrown away. Do they not clean up the shelf and the samples at all? My peeve was the employees busy chatting with each other, having their own laugh and story telling than quietly checking on customers. They should be there to help customers, not to "hang out" with each other. Makes the store noisy and I felt left out (not that I want to be in their conversation). This is the problem not just in this Sephora but many other Sephora stores I've been to. read more

I scheduled a makeup session so they could match my skin tone but when I got there they said I didn't have an appointment til the following Wednesday. My only day off is Friday . That is when I scheduled it for! They loose. I went to Ulta read more

Pretty upsetting experience today. This was my second time ever entering a Sephora. The first time, one of the women working there was sooo sweet and helped color match me. I went a second time today. I didn't wear makeup (which I guess was my first mistake). Most employees greeted me and were kind. One man in a sparkling over jacket stopped me. He asked pretty forcefully what I was looking for. I told him I was having a "me day" and I wanted to just browse. He was pretty pushy and asked if I needed skin care. I told him no, I was just looking around. He pointed at a blemish on the side of my face and told me before I left he would give me a free sample to "address the breakout." He went as far as pointing a finger at my blemish. This was extremely uncomfortable and there were a million better ways to approach me and try to sell me something. Pointing out a blemish with no real interest in helping me was pretty upsetting honestly. I left immediately and do not plan on returning. I'll most likely just buy directly from sellers from now on. Humiliating. read more

I went in today looking for makeup and I wasn't sure what I needed until Jackie came to help me and she DELIVERED. She was super knowledgeable and helpful in helping me find the right makeup that suits my skin and what steps I needed to take in order to prep my skin. She did such a fantastic job I'm so happy she was able to assist me. read more

I normally don't come to Sephora as I typically shop at Ulta more frequently. The minute I walked in I was greeted and liked that they had everything in stock. I was able to quickly find exactly what I needed. However, as I continued to browse the perfumes and check out other products- I instantly felt like I was being watched closely. I kept seeing the same 2 ladies walk by starting at me and the shopping basket I was carrying. Did not feel comfortable at all. The cashier was kind and provided great customer service and went as far as asking if I needed anything from the perfume section. I would return again as long as they don't make every customer feel like a potential thief. read more

The staff was so helpful always checking in on me and willing to answer questions / find me the items I needed even when I had my 2 toddlers with me they were very patient and helpful willing to make the shopping experience easier thank you! read more

I had the worst experience ever at this location, and i often go to sephora for most of my cosmetic needs. I've been a member for years and have accumulated lots of points and rewards. Anyway I went in with my friend and there were lots of teenagers shopping about and I wanted to test the new Haus Labs foundation because I was skeptical about the formula. My friend kindly asked an employee if she could get us samples for the Haus Labs foundation and the Ilia skin tint, she made our Haus Labs sample and promptly gave it to us and walked away without inquiring about the other sample we requested. I found the same girl and asked for more assistance in which she replied just to bring it over here, to the makeover station. I went to retrieve the bottles and came back and she said "i can't make samples of things that don't have a pump, it needs to pump heh." So i went over to get the full size to buy because i felt slightly embarrassed and it felt like she was annoyed i was trying to score free stuff. But i just wanted to try it, i dont know the demeanor was very off putting. As well as when we went to check out, my friend's birthday is coming up so she wanted to redeem her birthday gift, requesting the kaylani perfume set. And the worker replied they didn't have it in and didn't offer a solution for when they were going to be back in stock, if at all. So my friend proposed a similar looking tester on the checkout desk in which she replied, and I quote, "that's actually not the same at all and that's not how that works. Also that bottle is $32 dollars for the tester." What was the relevance for that last comment so unnecessary and rude for no reason. It wasn't like we were going through the store breaking anything or stealing, just two sephora members looking to shop. So unnecessarily rude and based off the other reviews I see this isn't an uncommon experience. read more

If you go and have the pleasure of meeting Sharees she will take care of you. This girl knows what looks good on you and exactly what you're looking for. Love this store location, only Sephora I'll go to. Period. read more

Usually always have a great experience but today was amazing. Kimberly was sooo sweet and helpful. I felt super comfortable. She was able to help find what I needed and shade match me for a new foundation. Will definitely come back for her help in the future! read more

I lost my receipt and when I found it again it was too late for the survey but I want to give a big thank you to Corina Joseph at Sephora on 6/6/25. She was incredibly friendly and knowledgeable about product. Felt like I was shopping with a friend. She helped me with skincare, finding the perfect shade of NARS bronzer and finding a new everyday lip combo from Sephora collection (which was GORGEOUS by the way!). I hope I can run into her again and give her a proper shout out and fill out the survey on my experience. read more

I shop here all the time for face products, cologne, and everything they offer. The team is very knowledgeable, helpful, and kind. They always have an answer to all of my questions and/or concerns. It's always a great experience doing business here. I even had makeup done on my face here for Día de Los Muertos. I'll be back again for that. read more

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Similar to others, the customer service here is always pretty terrible. It's unfortunately the closest location to me, so I do frequent it more than I'd like to. All the employees are just incredibly stuck up and try to do the least amount of work as possible. They always ask at the register, "Did anyone help you today?" The answer is always no lol. read more

The store itself is great and has everything overall costumer service is very good. I just had a bad experience with an employee following me around idk why and she was really rude rude af read more

I was standing waiting for cashier 8mins. They were not busy at all. Never coming here again

This store always smells soooooo good. I sometimes just walk in to sniff a little but all jokes aside...this location has the coolest staff and is well stocked. Parking is convenient. So many other little shops to walk to or places to eat around here as well. Reminder: if you are signed up for their free membership...every year on your birthday month you get a freebie. Don't forget to claim it. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Chino Hills, California

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I had the most AMAZING experience at this Sephora the other day because of Ashley, she was above and beyond when it comes to not only customer service but care for others. I walked in knowing absolutely nothing about makeup and the kind of products I needed, a total makeup beginner if you will, she not only helped me find the perfect products for me but listened and informed me of the perfect things for me and the skin type that I have. I walked away tonight confident in the products she helped me choose and excited to apply all of the techniques that she taught me. If you are helped by her know that you are not only in great hands, but that she will listen to what you have to say and help in every way possible to assist you in getting the perfect products for your needs ! Thank you so much Ashley for your care and help !! read more

5 stars for Kimmy the beauty advisor! She is truly AMAZING! She is patient, and very educated with skin care, makeup and fragrance. She made my experience so nice and easy. She is truly such a doll. I admire her customer service so much! Thank you Kimmy for making me feel so comfortable and welcomed! Thank you for my samples, can't wait to try! read more

horrible, honestly some of the worst customer service i've ever had, so incredibly rude to my wife, no regard for her whatsoever, i would not shop here at all, i can't believe this is the type of staff they have at this store, no wonder it's so run down and has no clients, ontario mills is packed and everyone hates that place yet they'd rather make the drive than come here. would give 0 stars if i could read more

The employee was engaged in a conversation with another staff member while I was making my purchase. She didn't even thank me when she handed me the bag and continued talking to the other employee the entire time. read more

I prefer the other locations. Customer service is never great here. Simple interactions made complicated.

Mariah was super helpful! There was another girl there that was exceptional as well but unfortunately I forgot her name. But great work with the customer service!!! read more

Came to this Sephora yesterday and I was turned off and mind blown on how some of the employees were desperately trying to sell you items because they get a small commission off it !!!!! I wasn't aware that Sephora did this until yesterday when I was there some of them were trying to selling specific items to people based off the brand they were working for. What???? Here I thought that when someone asked for a product the employee was selling it because it was a holy grail product not because they made a few bucks from the sale. The only reason why I gave three stars was because the girl who helped us was actually very sweet and helpful and was opened to showing us other brands and also there was some what plenty of popular items in stock. I probably wouldn't return back to this Sephora location though. read more

I'm happy this location opened up at the shoppes! It is so much more convenient not having to drive to the Montclair mall to return or exchange online purchases! The jcpenney Sephora locations will only give you store credit.. which is jcpenney store credit & cannot be used inside a stand alone Sephora store. Yes, it doesn't make any sense but they say their systems will not allow a return to your original form of payment, even if you have the receipt. I love Sephora exclusives & favorites. I save tons of money buying sets and palettes especially during their holiday collection releases. The employees here are a hit or miss. Some are friendly and helpful and others think their $h*t don't stink. Sorry to break it to you. It does! I took another star off because their employees aren't all that well trained at matching foundation. I was told I was neutral although I obviously have warm yellow undertones. This caused me to have to return or exchange foundation I purchased because it was the wrong color! read more

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I came in here for a foundation match, the worker told me she needed a 3 minute break with an annoyed face ( as if she was done working with customers) so unprofessional and acted like a teen that has never worked in her life! When in reality she is a grown women, WORK!!!!! ... if it's not her lunch break or 15 minute break why are employees taking breaks just because they are annoyed ? read more

Most of the time I have really nice sales people helping me pick out products or locate shades of foundation and concealer but yesterday I had the rudest sales lady corner me in one of the aisles and speak to me as if I had no reason to be there/ couldn't afford anything. I don't know if that was her sales tactic but it definitely made me leave ! I don't know her name but to the lady with the overlined eyeliner that was drawn out in such a way that resembled a bat, if you're going to tell someone to be foundation matched as they have some pigmentation that should be covered up make sure your own skin looks clear and your make up is not cakey. read more

The sales lady Tatiana was very nice and super friendly. Very skilled sales person who helped us sign up and offered us a couple of free items since my birthday passed recently. Definitely give her a raise! read more

Shopping at this location is not very comfortable. I enjoy taking my time when I look at makeup, but the employees are constantly staring as if customers are planning to steal a product. I also asked for a foundation sample and the employee informed me that they don't offer samples. I've shopped at sephora for years and that has never happened to me, so I'm not sure why this location doesn't. I'm not buying a foundation if the color match is incorrect. I know you can return/exchange but it seems very wasteful. I'd rather be sure I color match myself correctly (the lighting there is not the best for color matching in natural lighting & most employees don't match me correctly). Pretty disappointing. I'd rather go to another location, but the plus about going here is that there are many stores around the location so it's just convenient. read more

Today I came in because I was interested in getting a sample for a sunscreen that had been recommended by a dermatologist. A very kind associate/beauty advisor named Lindsey immediately assisted me. I noticed she was very respectful, understanding, and on top of her game. Not only that, but she paid me a very sweet compliment that absolutely made my day (it's been a rough time for me, and this simple act of kindness really moved me). I just wanted to leave this here in case someone higher up can see it. Lindsey, wishing all the best to you. read more

I love this store but my experience the other day wasn't the best; I was approached 6 times by employees asking to if I was doing okay. It made me pretty anxious and I ended up not buying a lot of the things I came in for bc I felt rushed. I know the employees do not intend this effect and are likely only asking per request of management, but I wish there could be something in place to make sure that no one person is being asked 3+ times. This is my local Sephora and it's always been clean and well-kept so I don't want to avoid shopping there out of fear of being overstimulated again as I was the last time :( read more

I stopped by after work hours on a weekday, and it wasn't busy. Victoria was super helpful in helping me find skincare I was looking for! Everyone was pretty nice and welcoming. Thank you! read more

Went to get a lip gloss last minute here yesterday, and the sales associate Christina was so helpful and considerate!l Appreciated the time given to assist me in a kind and positive manner! read more

I've been to this location twice and Alicia was very helpful both times. All the girls are nice and attentive. They greet everyone and make sure that we are able to find what we want/need. The store is filled with lots of stuff, but it is a smaller Sephora. read more