They should close this location and NEVER attempt again if they'll continue to hire (1) those that don't read, (2) surly individuals, (3) combative and defensive over eighteen adults but clearly underdeveloped and undertrained for the purposes of just basic customer service.
Kudos to the assistant manager with the nuyorican accent for trying to resolve a silly matter that should have never happened
Semi- praise for Malia, an associate that's been in place for less than 30 days per the Asst. Mgr, for trying at the start of our interaction but clearly shows her disdain + childish ways when she told me I lied. My gosh, new or underage ....I've never once felt comfortable or able to tell any walking adult that they are lying while rolling my eyes WHILE I'M AT WORK.
Help me for even trying. Young or not, she's at work and should know good and well. Alas, this place should be closed as they marked my online order picked up when it hadn't.
I called Thursday, August 14th following instructions the email provided. In the end, Malia told me the manager told them to put back all orders as they hundreds and no one was picking them up. This was incredulous to me as I had just ordered Wednesday. They picked it Thursday.
To Malia's credit she offered to manually fill my order again and I eagerly denied that excruciating waste of time.
I asked what's needed so this refunds and not shows picked up. She put me on hold returning to say the manager said I had to come in.
That was too much so I knew I'd just deal with Amex and be done with this company as I'm clearly not their target market. And, that's okay. read more