I loved this store until the recent change. Clearance items are not returnable both in store and…read moreonline. I used to shop for my husband and felt safe if he didn't like what I selected because i could return it. No more. I sadly won't shop here anymore.

Very disappointed didn't see many deals. Won't go back . Nothing in my size or the wife's size …read more Nike outlet would be better

Very nice but expensive. I like they have things i dont see elsewhere. The cosmetic perfume area…read morewill give you complementary samples which are nice for travel sizes. The staff are friendly, elegant, posh and that overly attentive you would expect for bougie high end store. I have splurged and bought a few things there.

Stopped on a whim while out for bloodwork and so thankful on this Thursday I did! With a very few…read moreexceptions evwrything is 30 per cent off till Saturday. Not alot of sales associates (who were wearing masks) but not many customers either. A designer bag caught my eye right inside the door. But I kept walking. And before I left I walked right over and bought it. Geeze...I needed this. Not the bag...I have too many already. But it made me happy. Due to personal circumstances I have been housebound since mid-December. Also bought some jewelry on its 3rd markdown and got the discount! Winning. Thank you Von Maur for being my wingman today. I will be back. You know I will.

Plenty of options for men- not so much women who have a wide size 11 foot - I could go for men's…read moreshoes but the colors did not fit my style. Employees were helpful to tell me they didn't have what I was looking for.

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

I gave them another chance. This store has greatly improved ! I was happy with the items for sale…read moreand the staff. Glad they improved

¢49 sale my ass, This store refused to honor their annual sale, wasted my time and various other…read morecustomers. I do not recommend this store to my friends and family, id rather go to Burlington Next door.

If you have a huge family or run a small business you should shop here…read more If you have to buy in bulk on the frequent, here's your place. Be careful, if you don't have the people to shop for, you won't see yourself here as much as you'd originally plan before buying a membership.

The customer service in this store is absolute crap... You go to the customer service counter about…read moreit... You get a snarky condescending a H over there. Nine times I've stopped by the tire department at Sam's Club in the last three weeks trying to just get quotes for tires that from what I've researched are $1500. Costco now will get all of my business. I'm done with this dumbass store... I hire the uneducated, the higher, the unintelligent, the higher, the nasty, the mean in the rude!!! This store has only gotten worse every single year

Fresh and friendly. Different items and fair prices. Always enjoy my shopping experience here and…read morelooki forward to new editions as seasons change. Delightful small business that rarely disappoints.

Cute shop with fair boutique prices. Unfortunately, there was only one dressing spot to try on…read moreclothes and it was occupied by the same person for 20 minutes. The clerk didn't offer another spot even though the back room had two other changing areas.

Buyer beware, they lie to you and tell you they are "special ordering" shoes from designer brands…read morewhen in fact they are buying "knock off's" and passing them off as the real deal, making enormous profits leaving the customer with a poorly made product and with their severe return policy, they leave you high and dry! DO NOT BUY FROM THIS SHOE STORE!!!

Nice selection of quality shoe brands (with greater selection than typically seen in department…read morestores). It's nice to be able to try on shoes before purchase. I have always thought the staff were courteous but reading other reviews I would definitely acknowledge the 2 week return policy and thoroughly inspect any item I purchased or walk in the shoes on a rug before wearing out and about and expecting to be able return. I mostly purchase for my self and the return policy makes me think I would not purchase a gift more than a week beforehand with the return policy in mind. I think return policies evolve like this because people sometimes buy and wear shoes with a low threshold for returning. (Not everyone but some). I have never owned a business but this policy may be a business survival strategy. I respect that.

Customer service is limited to snide comments. The second set of doors are closed. I gave up on…read moreshopping carts when the first two I tried to use were in bad shape. You can't take shopping carts out of the store anymore so what's the point. I don't want to have to track down a rude employee to unlock clothes to try on or purchase. I don't believe I'll be coming back.

The last time I was here they had good staff and great prices. This location is a good one. I like…read morethe layout of the store.

Only sells clothes for well-bodied people and not people who plus size. Shame on you Hollister.read more

I am not pleased with this store. The customer service is extremely poor. I shopped there…read moreyesterday and had a $10.00 reward coupon for signing up Club Cali. Once at the register the staff member would not honor my $10.00 off my purchase. I had to remind her to do so. I also asked for military discount. She then ran the transaction. When I looked at the receipt I noticed that no military discount was applied. When I approached the staff member she acted very condescending telling me that it would be "only 10%" anyway and I already had a $10.00 reward. I ask her re-ring the transaction and she plainly refused saying I can only have one or the other. Wrong: I did not asked to double a discount. I had a reward AND asked for a discount. I did not want to cause a scene since my granddaughter was with me but will contact corporate today.

As a very picky person, I absolutely love this place. The lady who checked me in at the counter was…read moreso nice despite it being a very rainy day. She was genuine and upbeat. I can't say that about most places. Their selections are classy and they had a $1 clearance that day.

I've had it with this place! The workers are rude and they would not buy my like-new or with-tags…read moreclothes. Many of my items were just like the items in their store. I think the worst part of this place is that after I ironed and properly folded the clothes I took in to sell, they ball them up and shove them back in the bag! No explanation. My clothes were up to date and in wonderful condition.