The staff took 25 minutes to take our order, even though they were not busy. Our unfriendly waiter, who is also the manager, forgot our coffee order TWICE. He then proceeded to launch my breakfast across the table to me with such force, he propelled my toast off the plate and down my lap where it finally landed on my handbag on the ground. He then picked up the toast off the bag with his bare hand and put it back on my plate without even offering a fresh piece. Everyone around me agreed that his service was appalling. The food is good, but when you can get incredibly good and friendly service at Dr Jekyl or Il Fornaio, why would anyone go to overpriced Fitzrovia to endure poor service? read more