Highly recommend. Quote process was easy and the installation from Victor was great! Prompt,…read morepolite, and efficient!

Every time I've had them quote they have come in very high compared to other quotes and I've had…read morepoor customer service experiences with the front desk. Ultimately we went with other vendors who were more affordable and polite and respectful. This company has literally lost our business because of bad attitudes.

Shower doors of Austin installed a new Cambridge frameless door with matte black hardware and…read moreshower guard glass protectant. I am really happy with how it all looks and turned out! Their sales rep came over very prepared. He came with different types of glasses and explained each option to me. I had a concern about water exiting the door and he came up with a solution that would both seal and keep the bath space looking modern. He was very knowledge about all my concerns and had confident answers to them. The communication with the office was really good. They were very detailed oriented with scheduling and works extremely well with rescheduling. On the day of install, the workers were really respectful and careful. They cleaned up afterwords and communicated well with me. I look forward to using them again and highly recommend!

Wish I would have done a little more research than choosing this company…read more Service Requested: This has to be one of the worst customer experiences I've ever had. I would never do business with them again. Their installers were awesome, but the office staff and sales team are horrible. I inquired about an order in August 2023. Salesperson called me immediately and came to my home the following day of my inquiry to take measurements and provided a quote. Made the decision to go with them and month later I had to call them to see what the status was of my order (According to their website and from the sale guy, it will take 12 - 13 days from the date of purchase for orders to be filled). After several run arounds, they finally told me that they would be coming out to install the shower door. Came to my home to install the shower door and shower wall, and I noticed that there were several scratches on all the pieces of glass. Therefore, they had to reorder another glass (no one checked the glass prior to coming to my home). Another month went by, and I had to call again to see what the status was of the reorder. No one had a clue. Call the sales guy, and he had no clue as well after he had already come back to my home to request an expedited order due to the damage. Now, two months have gone by, and replacement glass still has not shown up. Once the glass showed up in November 2023, again, there were more scratches on all the pieces of glass. Another month goes by, and I had to call once again to check the status of the reorder and the GM stated that he would take care of the issue but once again, the GM provided false pretense and lack of the customer service. Now it is January 2024, and I finally had to call back once again to check the status of my order, and they finally told me the glass is ready. With a lack of confidence, I went out to the office to where they store the glass to check and make sure that everything was finally fixed. Finally, the glass checked out and finally got the glass installed. After 6 months of inconvenience of not able to use my new shower, they were not willing to provide any compensation after me calling, texting, and reaching out them several times and not concerned about their customers. Value: Great quality of glass, but the manufactures do not check their work. Therefore, you better check before installing. Overall: I would NOT recommend this company until they improve their customer service. Again, this was the worst experience I've ever had.

Austin Custom Glass installed new shower doors and mirrors for us…read more They did very good work, were very communicative and the team was professional in every way. I would highly recommend them. Top notch. All the way from initial consulting to measuring to installing the final product. The pricing was fair and the job outstanding. Chris the owner is very well regarded by his folks, always a good sign.

From the owner: We are a family owned and operated Custom Glass Company that covers the Greater Austin Metro and…read moresurrounding areas in Central Texas with over 4 decades of combined glazing experience.

10 out of 10 Professional…read moreSuper communicative during the entire process Great price Job completed in a much quicker timeframe than other estimates Window looks great Trent was the absolute best. HIGHLY recommend this company!

We had to repair a broken window in a guest bedroom and had such an awesome experience with Trent…read moreat Aeromass Glass! Trent was on time (actually a couple minutes early), wore shoe covers the whole time he did work inside the house, was incredibly professional and the pricing was great. If we ever need any glass work done, we will absolutely hire them again. Thank you for the great job, Trent!

Great service! Professional!…read moreGreat people! Will recommend to my neighbors and friends Thank you!

Although they were polite, the installed glass is visibly unaligned and I requested they don't…read morecontinue to finish the install. I can't find another glass company that will reinstall the glass correctly, so at the moment I'm left with crooked, unsealed glass for my new shower. They also cracked a tile, so the glass had to be removed, the tile repaired, then glass reinstalled. Before the full install, they had a piece of glass that didn't fit and had to reorder. I was told this was the fault of the glass production company they use.

Had couple broken windows in rental. Was around the week of the deep freeze. They specialize in…read moreglass sliding doors but were happy to take the work. Quote was on par with others but service was above and beyond. Quality of workmanship and glass ordered were exceptional. Always happy to support local businesses that believe in customer satisfaction.

They replaced the wheels on my 45 year old sliding door and it works like new now! I am stoked…read more They came out within the 2 hour appointment window that was set 3 days beforehand. Good communication initially thru texts and videos/pictures and repaired on the spot when they came to give an estimate. I found them through ChatGPT on the internet. Really no one else is willing to repair and just instead want to sell you a new one.

Very professional quality services. Kalum came to my house and measured my window, ordered glass…read moreand installed while I was not even home. His quote and timing beat all others out there!

Kalum and his team were great to work with. I highly recommend them for any and all glass repair…read more Great quality and value!!

Best and most professional contractor we have ever had do work on our home. We have been in our…read morehome since 2016 and trust me we have had a lot of work done over the years. I'm not afraid to say it but Chris is the only contractor I would ever hire again to do more work for us. In fact I did. After he replaced all of our window glass with Low-e glass I had him to do the windows in my man cave to match the home. We had the same installer named Bennie along with his helpers and his crew return and it was the same high quality and professional work. Thank you again Chris, Bennie and all your helpers for a truly awesome job. May God bless all of you. Highly, proudly, and without any hesitation recommend Austin Custom Glass.

I needed a piece of glass cut from a table top, I called and the team came out cut the glass very…read morequickly. From the response on the phone and the cutting of my glass best customer service that I have seen in a long time. Highly recommend them.

First of all I never write a review! However I felt compelled to by the way this person has treated…read moreme. He was extremely nice when he asked to get paid in full which I did happily even though the job was not 100%. And, now he's like a different person, intentionally started an argument, yelling and then hung up on me. He had promised that he would come back to finish the job and I, like a fool believed him. So to sum up, he got all his money and I have an incomplete job!!

Horrible customer service! Called for a 3rd time asking why I had not be called back from 2 other…read morecalls and email. And the man got so defensive that t was obvious he didn't care about my business.