When was the last time you contacted a company you dealt with years ago about a problem and they came to your house and fixed the problem with no questions asked? There was no mention of time passed, fees, travel time, busy schedules, just friendly service. That company is Lion Windows. We first contacted Jaco at Lion Windows four years ago. We had several huge windows on our three story home that were clouded to the point that you couldn't see through them. We called several companies from window replacement to window "de-fogging" to glass companies. All told us the same thing; the windows were too big, too high, too heavy or inaccessible by truck. One person from a local glass company told us we should just sell our house! We finally called Lion Windows and spoke with Jaco. He looked at photos then came out to look at the house, the accessibility and the height and size of the windows. He said he could replace the windows and gave us an estimate. When someone says they can do something that several others said is impossible, you have to wonder if you're going to be swindled. We did not get that feeling from Jaco and found him to be honest, sincere and attentive to our questions. Due to their expansiveness, the windows had to be specially ordered. When they finally arrived, a crew came out to deliver and install them. It was incredible to watch as the windows are huge and heavy but they knew what they were doing. The installation itself went smoothly but one of the workers accidently spilled a basket full of shells into the toilet. Jaco paid for a plumber to come out and when we found that the toilet couldn't be cleared, he had the toilet replaced. Talk about service! The windows were installed and are beautiful. Recently, after years, we had a slight leak, not due to the window installation but because of the house shifting. We contacted Jaco for advice and he came right out, checked, caulked and made everything secure again. We cannot tell you how confident we are in recommending Lion Windows to you. You will not find a more honest, competent or friendly window service anywhere. read more

A partial response to Mr. Jaco's response is as follows: One of many examples of the deceptive (IMO fraudulent) acts perpetrated by Conradie is that none of the 5 exterior full light doors where of the PlastPro Nova 90 series specified and agreed to, which is a full fiberglass constructed with flush inline glazed glass patio style exterior door. Instead, after 6 full months of delay post signing, Conradie delivered 4 of the 5 inordinately long anticipated doors that turned out to instead be Therma-Tru brand doors with framed glass panel screw-in inserts, which are are of far lower cost and far less atheistic design. Despite being informed of the unacceptability of those 4-doors, Conradie refused to replace them with the correct agreed on PlastPro Nova 90 series doors. Next, after another totally unbelievable 5-months of delay (i.e. 11-months after agreement signed), a totally imposter door was delivered that Conradie claimed to be the 5th and remaining exterior full light, mini-blind, flush inline glazed glass, fiberglass door. Instead, the actual door delivered was a hack-together of a PlastPro solid commodity door slab that was manually center cut-out and cobbled together with an inferior 3rd party branded framed glass mini-blind screw-in insert at an American Building Supply Co. warehouse or shop facility, and extremely poorly done at that. Further infuriating, it was delivered to the job filthy dirty/stained, in severely damaged and broken condition, and totally bare of any typical and required industry standard factory protective and sealed palette mounted and outer solid framed packaging. See the 2nd and 3rd attached photos. Zooming the 2nd photo will show all of the frame damages. All in all, this event amounted to a totally nasty, dishonest, attempted cost cutting imposter caper. The 4th and 5th photos show the PlastPro Nova 90 series door that was specified, agreed to, and never delivered. Also, in some instances Conradie held my 50% funds deposit for months and in one case approx. 8-months before ordering some of the window and door units specified and agreed to in Conradie's sales contract. In that case, the product (a very large dinette sliding window) was not delivered until 11-months post signing of the agreement. Furthermore, it was defectively installed too tight and crooked that it still to this day rubs and bangs when operated (opening & closing) as well as not being fully close-able such that the lever locks can be all the way engaged into the sash frame slots. To make matters worse during all installation events, Conradie's hack installer (Chuck) left several windows defectively installed such that the frames are not straight and true. Instead, several have frames bowed-out in the middle such that there exist unsealed air/light gaps between the glass sash panel frame and the units outer frame (not good in a driving rain). While others were installed bowed-in or crooked such that the glass sash panel is far to tight or crooked to operate smoothly. As a result, there is nothing further with respect to warranty action that the manufacturer (Marvin) can or will agree to do. Also, if you want to experience an installer's son (or stepson) who likes to spend anywhere from 90 minutes to over 2-hours in one of your bathrooms every morning and every afternoon after lunch apparently goofing or partaking in some sort of nefarious mind-altering substance, then Chuck's Carpentry Services is a great choice! read more

Lion Windows - Shows the phony substituted door was fabricated by ABS, not PlastPro. - Windows Installation Near Me - West Lake Hills, Texas

Very happy with the new windows, they really improved the appearance of the house and they very energy efficient. Installation was very professional. Oknoplast which is a European company offers high quality and beautiful designs. read more

Jaco has helped me with several projects. He has an excellent knowledge of his products, is quick to respond to inquires, and quick to complete work while maintaining the highest quality. His team is is extremely capable and respectful. Lion Windows is trustworthy and I would not hesitate to use them again. read more

While the windows were fine the damage done inside was not. To this day Jaco Conradie refuses to pay for that. His crew somehow damaged a crystal lamp and broke (made several holes) in the lamp shade. No mention of this was ever made of the damage, I had to discover it. I had to take 1 of two matching lamps in the living room to be repaired ( the metal rod in the base of the lamp was bent, that took some kind of a heavy hit. Two new lamp shades shades had to be purchased as to have a pair. Jaco refused to pay for more than one shade. He said he never agreed to pay for "two". He sent a check for $75 which you may know doesn't pay for a lamp shade. I returned the check, which he says he never received yet it was never retuned to me. I want what is fair and that is to pay for the damage done and have the pair of lamps I had prior to his crew doing damage. read more

In my opinion, working with Jaco was a nightmare from start to finish. He was very communicative at first, but after I paid a substantial portion of the total, communication dropped off and I often had to reach out multiple times to get replies. My order was delayed, and I wasn't informed of the delay until I followed up weeks later. At Jaco's recommendation, three adjacent openings were combined into one larger unit to reduce cost (after I had paid), but I did not receive any of these savings myself. When the windows arrived, several items had visible damage; initially I was told a repair technician might be flown in, and later I was told to work directly with the manufacturer and that it was not on him!!! During installation, I was asked for additional payment for framing work even though the site had been viewed beforehand, and I was told installation would not proceed without that extra payment. After installation, multiple tilt-and-turn units have not operated correctly (some handles are misaligned, some windows stick, and others don't open in all intended modes). I was told replacement parts were ordered, but they were never installed, and I was asked for additional payment to address these issues. Based on this experience, I would not use Jaco again; if you proceed, get written timelines, detailed change-order pricing, and clear confirmation of who is responsible for warranty service and parts installation. read more

A Lion Windows door knocker ignored our NO SOLICITING sign and disrupted our afternoon with their scammy pitch of wanting to use our house for a display model. Can;t you people read - NO SOLICITING means stay off our property, do not disturb us with your pitch. read more

Our home was hit hard during the September hailstorms in Round Rock causing a major loss to not only cars and roof but the loss of windows that I had never experienced. After trying endless companies I spoke with Jaco and found instant reassurance in someone who wanted to help me fix my home and not just sell me a product but a solution. Little did I know the process would take over 7 months due to delays in the claims process but through it all Jaco was very patient and helpful in offering me options on his various products and which would match my existing and or offer options should I decide to do a full replacement. When we finally were able to move forward his attention to detail is what set him apart from all the other companies. He asked the right questions about our home and the things that were important when dealing with new windows. He made sure to help us be able to accommodate our existing blinds and how to change the look by selecting different models for different areas. His thorough thought process made it easy to do the selection and ordering. His crews were courteous and very detail oriented. While no job is perfect the one misstep was immediately corrected and a reassurance of we want you to be happy was true to the customer service we had already received. I highly recommend Jaco and Lion Windows for whatever your needs may be. read more

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Although I was unable to use Lion Windows due to the type of project I am working on, Jaco responded quickly to my inquiry and didn't give me the typical canned response on Yelp of "sorry I can't help". He offered up 2 other companies who might be able to help me that he has worked with in the past. I called them both up and they are both able to help. So again, while I can't use Lion, I will definitely keep them in mind for future projects as this level of responsiveness and service can only be indicative of future work capabilities and expectations. read more

Excellent quality product and professional installation. I would use Jaco again for future work.

I decided to replace all my old casement windows in a mid century modern house in East Austin. As it was a huge job, Jaco was able to find solutions that were with my budget yet still mostly for the style. As the project was during COVID, there were significant delays from the factory, which also delivered a broken window. Eventually everything was worked out perfectly, and i am very satisfied. My electric bills are less than half in the summer, and my house is wonderfully quiet. The windows work perfectly. I happily recommend Jaco and Lion Windows and would not hesitate to use this company again. read more

Great job educating us on window options, accurate estimates in cost and delivery time, professional and courteous installers. Unbelievable finish on all aspects but especially the stone mason on different shaped windows. Highly recommended! read more

Lion replaced our back door and did a great job. They were responsive and had fair pricing. We're happy with the new door and the customer service. Would definitely recommend. read more

They installed a new sliding door at my house and did a fantastic job. They made sure I was totally satisfied and had great attention to detail. Highly recommend. read more

Jaco was super helpful and gave me some great advice for my window woes. Really seems to care although I wasn't never even a paying customer! But I'll remember Lion Windows next time I need some windows. Thanks, Jaco. read more

Lion Windows replaced all of the large picture windows across the back of our house. They offered a good variety of window styles and manufacturers. They helped select windows that are energy efficient and look great. Fast and clean installation. read more

I am very happy with the work that the Lion Windows team has done! It took a while for the windows to be ready to install, but this seemed to be due to supply chain / manufacturer delays. Once they were ready, the team worked quickly to install them on my house within one day and I immediately noticed the improvement that the new windows had for noise and heating/cooling. The new windows gave my house a much needed facelift as well. There were some manufacturing defects that I noted (some cracked frames, a missing screen, one broken latch) and Lion Windows went above and beyond to work with the manufacturer to get me the parts. When those were ready, they made sure that everything was redone properly. To sum things up, Jaco was upfront with me from the start and made sure things were eventually all correct in the end. The prices were also very competitive and I felt respected and listened to by the team. My only complaint would be on the time it took from start to finish - but I honestly feel most of it was due to all the supply chain challenges of the past few years. I would recommend Jaco and his team to other people if they're looking for a good value window installation. read more

Lion Windows - Windows Installation Near Me - West Lake Hills, Texas