Austin Hi-Tech is awesome to work with and I'm glad my insurance company referred this company to…read morerepair the water damage from the broken pipes and sewage backup. This entire team works fast and really enjoy taking care of their customers as if they're family. My hats off to the entire mitigation, contents, and reconstruction teams of Chase Stephenson, Laura Mora, and Tanner Lane who really knew how to make a stressful experience not as stressful.

I worked with Austin Hi-Tech from the mitigation to the restoration portion of the job for a…read moreduration of 3 months. Chase and his team initially answered the phone and came to our house following multiple water slab pipe leaks (cold and hot lines) in our kitchen and living room area. He helped us with mitigation was super nice, easy to deal with, and fully understood that me and my family were going through a lot of stress at the time. They sectioned off the area that needed to be dried out and ensure all the dehumidifiers, blowers and purifier units were placed inside this area to help control the heat in an area without any AC vents. This made a huge difference for us since it allowed us to continue to live in our home while going through this painful and lengthy process and still have full use of our kitchen sink throughout the entire 3 month process. We also decided to use them for the restoration portion of the job which we didn't have to do. That's when we worked with Andrew and Tanner as well as Rodrigo and Nelson. They had a lot of work to do including replacing all of our kitchen cabinets, doing lots of dry wall repairs throughout the home, add insulation inside walls, plus much more. They worked with our schedule throughout the entire process and kept us up to date with texts and emails so we always knew what was happening at any given point. Mostly, they were professional, always punctual, fully knowledgeable and patient with us. We would highly recommended them.

I can't say enough good things about Twin Pillars Restoration! After we had major water damage in…read moreour home, Chris and his team showed up fast and took care of everything. They made a really stressful situation so much easier. Chris was super easy to work with, kept great communication, and gave us fair pricing and no hidden surprises. The quality of their restoration and reconstruction work is amazing, and they left everything spotless when they finished. If you're dealing with flood damage, water cleanup, or fire repairs, pretty much anything you could need with repairs these are the people to call. Honest, professional, and they genuinely care about their customers. Twin Pillars Restoration definitely deserves more than five stars!

I highly recommend Twin Pillars. Their team was professional, efficient, and communicated every…read morestep of the restoration process. They took a stressful situation and made it so much easier to handle. My home looks amazing like the damage never even happened!

I originally scheduled my cleaning for 8/11. I called on the 7th and they were able to come out…read moresame day which was nice! I wasn't home when the service took place! Once I got home the carpet was super wet and still had an odor! I just used my own cleaner to dry it more!

Stanley Steamer or Stanley Schemer?…read more I called and scheduled a cleaning for two area rugs, responding accurately to every question asked by the agent. The technician arrived in a company truck, wearing a company uniform, but seemed rather morose. She did not smile and did not introduce herself. When she turned over the corner of each rug to check its fiber content, she abruptly told us that the original price quoted would now be double, since the hall runner would have to be taken to their facility and cleaned by machine. When we questioned why we weren't asked about fiber content over the phone, she said they usually forget to ask that question. We were startled to find out that the cost to clean just the one rug would be the original price quoted, since that was their minimum. We asked her to call her supervisor and request that he to waive the minimum and charge us the actual amount to apologize for the confusion. She said she'd call from her truck and let us know the outcome. When we looked out the window, a few minutes later, the truck was gone! She had driven away without responding!

If you've ever heard the old adage "do your research first" before hiring a company, The Gerloff…read moreCompany would be the epitome of why. Had we read the numerous negative reviews beforehand, we would have chosen a different company. If your insurance company refers you to them, take your checks and run! We suffered a water leak in a second floor bathroom, which leaked through the ceiling and down into the first floor. The water mitigation company (Lenz) was great, and worked through the weekend to get it dried out. However, then Gerloff took over. And that's when what should have been a fairly routine job turned into 19 weeks or nothing but headache. This job should have been 7-8 weeks tops, and it went almost 19 weeks. I continually voiced my concerns and displeasure. I had to repeatedly ask for updates, estimates, and allowances. We repeatedly took time off from work to meet with difference contractors, and multiple times, they did not show. The only reason work began when it did was that I took time out of my work schedule to visit with the Vice President of the company and threatened to pull the contract and go elsewhere. There was not a SINGLE work item that was completed without issue, or having to be done a second time and even a third time. Rooms were started to be painted wrong colors, tile flooring was put in wrong, backsplash work was done poorly, damaged cabinets and loose flooring was left in place for weeks despite request to remove it, etc. etc. I understand that we are not the only client Gerloff has, but I feel as there was absolutely no sense of urgency in getting anything done. We literally had no kitchen (No stove, no sink), holes in the ceiling and walls, and torn up flooring in numerous rooms. However, when it came time for Gerloff to get paid, there's been multiple texts, phone calls and letters request for that. I imagine I won't be able to handle paying for this the way the job was handled? Not on time, partial payment, incorrect amounts, or bounced checks? Probably not. We've received a 'final' bill in the mail, but still have not received the warranty information on the work. The job was not completed until July 12th, yet on the bill I received it states that we have a balance that is already "61 to 90" days past due. Much like the numerous erroneous estimates, this is also incorrect. I'm not a mathematician, but I feel pretty confident in stating that July 12 - August 13 is less than 60 days. The Vice Presidents response when I questioned him? It "was for the substantial completion of your project.".... not the actual completion of my project. So, expect to be billed even before the project is complete. I've continually voiced my concerns with the Vice President, and basically was asked "are you satisfied with the end result of the work?". I can only assume that since this was an insurance claim, the Gerloff Company doesn't particularly care how long it took or the inconvenience it caused, because they were getting their money whether it took one week or fifty two. His final email to me when I sent a follow up to a previous email was "I didn't feel like your email required a follow up email." And despite how Gerloff handled the work in our home, leisurely and with no sense of urgency, they're on top of their game with several letters DEMANDING prompt payment, but couldn't complete the job promptly.

Based on personal, first-hand experience with this company, I am warning unsuspecting consumers…read morethat Gerloff is less than the ethical and honest business I would expect from an enterprise on USAA's Contractor Connect. In fact, the only reason I accepted Gerloff's offer of work was based solely on the USAA's recommendation. Never again. Be warned: Gerloff shamelessly 'pads' their quotes, and includes areas of work that do not need to be done and, worse, expect the consumer to pay for work quoted and not done at all. I had a rather small job to do and when I carefully, very carefully, went over their quote, line by line, I noted hundreds of dollars of work that did not need to be done, or the job was inflated to make it more profitable for Gerloff, and costly for me, the unwary consumer. I sincerely believe Gerloff unethically pads their work quotes because most people don't really check a quote, carefully, line by line, and just go along with the quote, trustingly, even foolishly. And, clearly, USAA is not supervising or overseeing these quotes, just 'going along' with what the contractor quotes because 'it looks OK,' or 'that's standard practice.' Consumers should be extremely careful about what is and is not 'standard practice,' especially since it's the unwary consumer who has to foot the bill for work not needed or work quoted and shamelessly not done at all. Please note I am not using that other 'f-word' to suggest that this company is guilty of doing something seriously illegal, because that is not my area of expertise, it's the law courts. But I don't need a lawyer to tell me that I am being ripped off and cheated. In the end I fired this company and felt good about doing it. Buyer, consumer, beware of using Gerloff, because they seem to be profiting from their assumption that dumb, naive, trusting consumers don't read or study or question their quotes. I need to end with my statement that the Gerloff tradesman who did do some work on this job was skilled and professional. He should not be held responsible for the questionable work ethics of management. I have never felt the need to post anything on Yelp before; this is my first time. This is now posted out of a sense of common decency to protect the unsuspecting from being duped and conned by an untrustworthy company that is possibly in fiscal trouble. Call it my civic duty to my fellow citizens: don't get ripped off!

I had some pipes break under my house the other day and I called Roto-rooter. Fred was my main…read morecontact and he was very professional, friendly and nice. Five different guys came out for this plumbing issue and all of them were great. It appears the leak is gone now and Fred even swung back by this morning to make sure everything was done to my satisfaction which is nice in 2026 where so many people don't even seem to try anymore. I will use these guys again if I have any additional problems

I had a kitchen flood and because it was an active water loss situation, I understandably moved…read morequickly with mitigation services. When the Roto-Rooter supervisor came out that evening he gave me a whole song and dance about how they would work with insurance, it would be fully covered, etc. while providing me with quite a large range of estimate. At certain points he even said he was quoting "high" so it would help the coverage. The final invoice ended up being so dramatically higher than what my insurance company and their independent third-party reviewer determined was reasonable and customary for the work performed that they could not come to an agreement. Even after revisions, there remained a significant dispute regarding pricing and scope which I am responsible for. Throughout this process, I was caught in the middle between Roto-Rooter and Nationwide/Accuserve, despite having no meaningful involvement in directing the mitigation scope, equipment usage, or pricing decisions during the emergency response itself. Communication from Roto-Rooter throughout the billing process was inconsistent and contradictory. I received multiple notices threatening collections activity, liens, and a Notice to Owner while the invoice was still actively under review and while the insurance company was in the process of issuing payment for the undisputed amount. This created a tremendous amount of unnecessary stress during an already difficult home restoration process. My advice to anyone using emergency mitigation services is: - Don't use this company - Ask detailed questions about billing and insurance negotiations upfront especially as RotoRooter is known to "overcharge" insurance and when they don't pay make it the liability of the homeowner - Request itemized documentation early - Understand exactly what you are signing regarding payment responsibility - Be prepared for potential disputes between mitigation vendors and insurance reviewers I understand emergency mitigation work is expensive and time-sensitive, but I do not believe homeowners should be placed in the middle of prolonged billing disputes between vendors and insurers while simultaneously facing threats of collections or liens before the insurance review process has fully concluded. The only bright spot were the technicians who actually did the work were professional, responsive, and seemed to know what they were doing.

Ivan, Juan, Malcom, Brandon and their crew were polite and hard working in every way. I hope I…read moredon't need them again but would gladly hire them if I did. I had some concerns about things I probably don't understand very well and they addressed them within minutes. This was all In the middle of the disasters from the February freeze we had. They went above and beyond and I don't Yelp usually but I want to give credit where it's due. They made a really stressful time much easier.

I would give this company "0" stars, but marked one just to insure my comments are posted…read more Smart Dry was referred by another plumbing company to locate a leak. They were a little late, but had the address written incorrectly. I'll give them that. They went to work to detect my leak and as they began, I started feeling like it was not going to work out. I could go into detail, but that would be too long. They marked a spot on my garage floor for the plumbing company to come back and jackhammer through to the leak. Problem was there was no leak there. Smart Dry came back to fill in the hole due to their error. The concrete that was removed was about 5 to 6 inches thick, but Smart Dry was going to smooth concrete over the dirt in the hole as if they were icing a cake. I told them I want the same amount that was removed. Smart Dry put concrete in, but didn't have enough. They came back a second time to add more concrete and still didn't have enough, so they later placed a third layer. Mind you, this hole was 2 1/2 ft. x 1 1/2ft. Not like it need a cement truck, or mixer. The final result is NOT smooth and looks unprofessional. Then Smart Dry tried to locate the leak again. Ivan, who never came to the site insisted I needed an additional shut-off valve that would cost me aprox. $500. While I was on the phone with Ivan the crew drove away. They failed to turn my water back on at MY shut-off and failed to mention the valve broke when they were turning it. Smart Dry called the crew back, they had to call another plumber to repair the broken valve. After repeated calls and talking to Lynn and Ivan with assurances they would call me back, send someone to check the concrete, correct errors, Lynn says there is nothing else she can do and she is part owner. Bad work, poor communication and never found the leak.

We needed our carpet cleaned and my wife scheduled for Stanley to come out and do the cleaning…read more They set us up for a time frame from 12pm to 4pm on 1/16/2024 and around 4pm they texted and stated they will not arrive till 830pm. My wife told them that they will not be able to clean that late because our young daughter will be sleeping. I called and requested to have them to come out first thing the next morning (1/17/2024) and they stated that can't do that it will be a time frame. I told them that it was super frustrating when my wife took time off of work to be home during that time and they never showed. Then Stanley stated that they will have a time frame from 8am to 9am show up. I canceled a meeting and rearranged other meetings to make sure I was home. At 9am Stanley once again was a no show.

Made an appointment for some tile/grout cleaning done in the kitchen. I was expecting one of those…read moredramatic yet satisfying before and afters, like the images you see on the company's website. But I was extremely disappointed. The floors were relatively clean, but they didn't necessarily look "professionally done". Plus there were some areas he clearly missed. I definitely could've saved $150 and just cleaned the floors myself. Not impressed.