This is my third time visiting this location and i must say that KENNY is the best!! he took time…read morewith my Son my Wife and Myself to show us a great product that fits all of out needs and fits in the space we have to workout at home. Kenny was knowledgeable, kind and made spending 4 grand a pleasure. Last time i was in Boba, Kenny's dog was there and i really enjoyed the little guy, hopefully Boba will be there the next time we stop in. Thanks again Kenny!!

I went in saw what I wanted. The sales person answered my questions. I asked to look at other…read morecomparable models. The model I chose was perfect for me. I can work multiple muscles with varied positions available on the Hoist V4 this machine also came with a leg press machine. A week later they arrived at my house and installed by Hoist V4. I couldn't be happier. This machine works just as well as the heavy duty machines at the gym; it's like 7 machines in one.

If you're a Peloton Tread owner--or need specialized fitness equipment serviced--look no further…read more We're located deep in the East Bay, and the entire experience was excellent. Booking was very easy, responses were quick, and the pricing was reasonable (I had already been dragging my feet with another company for a week, with delayed communications). We were given a 3-6 PM arrival window and told Tim the tech would do his best to give us 30 minutes' notice. He texted at 3:40 PM and arrived at 4:09 PM You might wonder why Peloton Tread disassembly for a move costs a bit more, but once you see how much careful work goes into it, it makes sense. Tim also helped us pack and wrap the disassembled parts so they'd be protected during the move. Worth every penny. He was professional, warm, and extremely helpful, and gave us clear instructions for the movers and what to watch out for. We felt so confident in the service that we immediately booked them again for reassembly at our new home. A huge weight off our chest during a stressful move. Thank you!

Gym Guards is 100% the best. Tim arrived on time and then took his time to thoroughly service my…read moreX32i NordicTrack treadmill. The guy is an ace! I had actually made an appointment with an outfit in Livermore and the dude bailed on me TWICE! Two weeks in a row -- shortly before he was supposed to be here. So, I called Gym Guards. I wish I would have called them first. They were totally professional. Totally worth the service call. If you have any reason to have your treadmill serviced, give them a call. You won't regret it.

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

Great selection of used and new sporting goods would recommend bought a new wedge and some balls…read morefor a great deal

Everything is overpriced! Folks are better off shopping on eBay or going to a garage sale to find…read morepre-owned sports equipment! Their quotes for your used sports equipment are laughable. Please don't waste your time making the trip! Save your gas... Like I said, better off selling it on your own via eBay, Mercari, or Facebook marketplace!

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

Thanks to the Dick's employee who thought it was a good idea to swap my Meta glasses with the…read moredisplay pair, I now officially have trust issues with Dick's Sporting Goods. I ordered Meta glasses for same-day pickup. I was in a rush when I picked them up, so I didn't inspect the box until I got home -- that part was my fault. At first I assumed maybe the glasses just come in a different type of box, but once I opened it, I realized something was off. There was no charging case, and instead the glasses were stuffed into a cheap cloth case. Big red flag! I examined the glasses closely and saw the words "Not for sale." I was so mad! I had paid $400 for the Meta Wayfarer transitional glasses, only to end up with a display pair. I've been a loyal Dick's customer for years, I can't believe I got scammed! I drove all the way back to the store and calmly explained what happened. The male employee helping me was shocked but very helpful. The manager said it looked like an employee may have swapped the glasses and that she would be checking the cameras. She offered to order it for me, but I wanted it the same day so I opted for a refund. Now I'm down $400 until it gets refunded on my card. I ended up purchasing an authentic pair at Macy's instead. So yea, it's a never again. I hope they catch whoever swapped the glasses out. 1 star for the helpful managers and employee who helped me out!

I recently purchased an bike from TEMU. However, I couldn't figure out how to fold it so I can…read moretransport it to and from my destinations. I met Whitney in the shop area, she greeted me with a smile. I explained the reason for my visit. She advised me that the Technician was on break, then she then told me to bring my bike into the shop and someone would assist me. It was just a few minutes later, I met Hadrian. He and Whitney weren't sure how to make it fold either initially. Then, I remembered I had a manual ony phone. I showed it them. Hadrian and Whitney figured it out immediately. The next thing I knew, my bike was folded!!! He did it so fast, I barely saw what he did. It was as if he had been doing this for years. I tried and still couldn't fold it. I asked him to please show me again, he immediately obliged me. They absolutely positively unequivocally made my day! They were so welcoming, polite, courteous, personable. They provided me with outstanding customer service. REI is fortunate to have them as employees. Thank you Whitney and Hadrian for a job well done, I truly appreciate you. If anyone ever asks me to refer a Bike Shop, I guarantee it will be REI~this location.

Great customer service. Knowledgeable sales people in the shoe department. Helped me until I found…read moreexactly what I needed.

I don't typically leave reviews, but I wanted to thank Fix Fitness for fixing my elliptical and…read morethen servicing my treadmill for free! I wasn't expecting that. The technician also brought the correct parts with him so he could complete the work in one visit, which was nice and saved me money from paying for a 2nd visit. Definitely recommend giving them a call!

We have nothing but good things to say about this business. We ended up purchasing a treadmill…read morefrom them after the Gym Guard fellow got over on us, selling us garbage that broke in less than two weeks. Fix Fitness came out and gave us an honest straight forward assessment, showed us that we unknowingly bought a worn out machine. luckily, my girl just received a bonus so we had some extra money to spare to get a quality machine. They ended up delivering the new(reconditioned) treadmill in just two days and hauled away the broken on for free. Very professional and great experience. Customer for life.

Great sales good service great products friendly service really good sweats and shoes I just got a…read moreBody Glove life vest $24 out the door really love there price sales

If you need sporting goods and you prefer excellent customer service I would definitely recommend…read morethis Big 5 Sporting Goods store on Clayton Rd. My young child and I walked in today and not only were we immediately greeted but the person behind the counter, Maile also asked if we needed any help finding anything, and then I saw a really cute hat as she was ringing me up for a swimming cap and she told her coworker that I was looking for one that I could adjust to fit better around my head. In the meantime, another customer had approached the counter and at the last minute I grabbed one more thing. Maile rung my items up and asked me if I wanted a bag. Then, she helped the other customer on the other side as her coworker tried appeasing me with other hat sizes. Every person working there seemed to have a smile and a FANTASTIC attitude!

Great bike-store, knowledgeable staff and high quality gear. Quick turnaround on their repairs and…read morethey're always fair with pricing.. It helps that they all ride too, they might even give you a trail recommendation if you ask nice enough;)

Another bike shop told me I needed new tires because they were old and lost pressure overnight. The…read morekind, honest repair people here said they were fine. I was told the amount of tire pressure I lost overnight for my tires is normal. Hurray !! So now I'm on a beautiful bike ride. Thanks so much!!!'

The right shoes--and the right guidance--can make all the difference…read more I returned to Road Runner Sports after my Nike Pegasus 42s started feeling unstable, almost like my ankle was rolling and the cushioning was off. Thanks to the VIP program, I was able to exchange them within the 90-day return window and work with Travis again. Travis is knowledgeable, patient, and great at explaining how each shoe moves and supports your foot. Based on his demonstration, I switched to the Brooks Glycerin Flex, and I'm glad I did. During a run, I stepped into a hole in the pavement, and I truly believe the stability of the shoe helped keep the injury from being much worse. Road Runner Sports is an excellent resource for runners and athletes because the staff considers your stride, foot strike, comfort, and activity level--not just the shoe's appearance. The prices are comparable to other retailers, but here you also receive expert guidance and the added protection of the VIP return policy. Congratulations to Travis and his future bride on their upcoming Halloween wedding! I definitely recommend this location.

Important: This review is specifically about Road Runner Sports' online sales and customer service…read moreexperience, not their retail stores. I'm a VIP member of Road Runner Sports, so this experience was particularly disappointing. I placed an online order in early August for a pair of shoes that were on backorder, with an expected shipping date around mid-August. From then on, the expected shipping date kept getting pushed back week after week. Each time I followed up, I was reassured that the next expected date would be honored and that my order would be prioritized once the shoes became available. Based on those assurances, I decided not to purchase the shoes elsewhere. Unfortunately, these shoes are in high demand, and by the time I found out Road Runner Sports could not fulfill my order, they were no longer available elsewhere either. Today was the latest date I had been told to expect the shoes. When they didn't arrive, I contacted customer service, only to be told that the shoes were out of stock and that my order would simply be cancelled. To be clear, my frustration is not about the cancellation itself. I understand that inventory issues happen. My frustration is with the repeated delays and assurances that led me to believe my order would eventually be fulfilled. Had I been given accurate information earlier, I could have made other arrangements and purchased the shoes elsewhere. What made the situation even more frustrating was that customer service was of very little help, and despite specifically asking to speak with a customer service manager, I was not given the opportunity to speak with one. As a VIP member and loyal customer, I expected better communication and ownership of the issue. I would have much rather been told upfront that the order could not be fulfilled than be given repeated expected dates and assurances, only to end up with a cancelled order and no shoes after waiting for more than a month. I hope Road Runner Sports takes a closer look at how it handles backordered online purchases and customer-service escalations. This experience has left me very disappointed with the online sales operation, even though this review is not a reflection of their retail stores or in-store staff.