Jean has been helping me with appliance repair for about 10 years now. I wish I knew of him sooner. He is fantastic- honest, knowledgeable, reliable, responsive, reasonable fees, and explains things well. He will advise if the appliance is fixable, or if it makes more sense to buy a replacement (if the part is no longer available or other reason). Some of the things he has fixed or diagnosed include: - Oven wasn't heating well: replaced the broiler element - Dishwasher issues: a) had a small leak: diagnosed and changed the lower spray arm (leak stopped) b) not working: found glass or a physical object/debris stuck, and removed/cleared it c) error code: cleaned out debris, and found drain hose behind was overly bent/collapsed, and reinstalled it properly - Washer not washing well: advised the part needed was no longer in stock/available, and to replace it. (It was already pretty old) - Dryer: knob broke, repaired/reattached it so it works/looks like new - Refrigerator: a) not cooling well or having ice maker issues... a fix about once a year over a few years/different parts were not working (He advised me not to keep repairing due to that particular brand/model having issues, and we eventually replaced it. I probably should have done it sooner, but he kept us going until then.) b) install a replacement refrigerator drawer, or a new filter cap , or reinstall water filter and condenser c) LG compressor failed/stopped cooling (Jean didn't work on that particular brand/model.) We paid someone else to replace the compressor (still under warranty). But it failed again a number of years later. Jean advised that that particular compressor had a known issue, so we bought a new refrigerator that didn't have that issue. Gas cooktop: reinstalled new burner base, later new cooktop. Highly recommend! read more

Jean is the most reliable and efficient repairman I've ever met. Over the years my husband and I have had him repair dishwasher, dryer, and washing machine--as well as the door handle on a range oven--and he's done it all in the swiftest and most professional manner. Last Friday I called him late in the day in a panic because my washing machine pump stopped working. He was here within an hour, had the part ordered, and came Monday to install it. In my experience, no matter when I call, Jean always seems to be less than an hour away, and will come diagnose the issue, obtain the needed part, and waste no time in performing the repair. I highly recommend his services. read more

JEAN IS AMAZING! He is a very professional, knowledgeable, well spoken family man. I have been relying on him for over a decade now. I would not use anyone else. He has fixed my front loader washer (broken hinges, broken locking mechanism, extremely clogged draining pan) 3x now. He is very honest and is willing to explain things well. He comes prepared with the necessary parts in his van. His prices are very reasonable and he is not afraid to tell you when to just not keep fixing an appliance. He always has the parts handy in his van when it was necessary to swap them out. He has also fixed an oven with a glitchy electronic touch pad panel. read more

Our over-range microwave stopped recognizing the door being closed, wouldn't start and the light stayed on. As we looked into a possible replacement we realized it would be like $1k with labor and a big headache, and we also suddenly realized how often we use the damn thing. Jean was able to come out the same day and give us an estimate. But he was able to fix it right there in about 10 minutes. So grateful! He's a charming guy and his help made our day. Thanks Jean! read more

Jean has worked on many of our appliances over the years and he can fix anything. He has fixed our refrigerator, washing machine, dryer, gas fueled free standing wood burning style stove, dishwasher, and old 1940s era oven. He's friendly and responsive. I can't recommend him highly enough. Also, this might sound strange but he's always very nice to my cat that likes to "help" him while he works. read more

I've used Jean before to work on my very old washing machine. I was very impressed with his manner, skill in repair, and how he explained what was going on. Years later I needed a fix for another problem (leaking INSIDE the machine), and he not only fixed it but found something else that was obviously not working correctly and needed to be fixed. He's very trustworthy and knows his stuff. I highly recommend him. read more

Jean Gauthier Apppliance Fixed was referred by someone online. He had a fair number of good reviews, so I gave him a call. He asked me to check a couple of things which I did and we made an appointment for the next afternoon. He arrived on time and went right to work. Jean Gauthier confirmed that the dryers heater element needed to be replaced and he installed a replacement. His estimates, pricing and part costs were straightforward and reasonable. I will call him again to repair an appliance. read more

Jean is incredibly honest & trustworthy. Our clothes washer didn't seem to be completing the spin cycle so the load was soaking wet. He came out promptly and diagnosed the issue as an uneven load problem for our front load machine. Needless to say, I felt a bit embarrassed that I hadn't thought to look up in our user guide! Jean didn't charge us for his quick visit, and was very kind! I will keep him in my contacts for any future repair needs for any appliances! read more

Very honest and nice guy with fair pricing. Seems knowledgeable and was able to fix an oven of mine that other service providers said needed to be replaced. read more

Our dryer stopped working, and Jean quickly called us back and scheduled an appointment shortly after that. I was very impressed with his knowledge and technical ability. I highly recommend him! Next time if I need any appliance repair, I will be using him. read more

My mom referred me to Jean when my washer/dryer broke earlier this year. He came either same day or next day (I can't remember) and diagnosed the issue and helped recommend a new model. His diagnostic fee was much less than other people I called. Last weekend, my oven stopped working (the place really is falling apart) and he was able to come the day after I called, and had the piece to fix the problem. He's very friendly to me, and to my cats. Highly recommend! read more

I am pretty conservative about 5 stars in the service sector...but Jean is simply the best! The dishwasher would not drain...and DH had tried to clear the drain...but it didn't help...so we are thinking...pump?? Well, YELPER that I am.. I turned to appliance repair...and decided to try this 5 star guy. We lucked out, and he could come in the PM of the same day! He was prompt, and analyzed the problem. And yes, it was the drain being plugged.....but he knew more about how to take it apart than we did. Many people would have told you you needed the pump....but all Jean did was cleared it for us, and as a big bonus, showed us how to do it in the future. Lesson learned....do not believe the manufacturer...and do rinse your dishes thourghly.....'cuz otherwise you will have to have Jean come out and clean it for you!! He charged us his service fee and a hour's work...but it was worth every penny!! We now have a guy in the appliance repair biz!! read more

I have used Jean's services 3 or 4 times over the past few years (washing machine, dryer, microwave, etc.) and he always does a great job. He is prompt, he clearly explains the issues with the appliance, and his prices are very fair. Most importantly, he is honest! He is definitely my first choice anytime I need an appliance repair. read more

It's been a week. So far we have a broken shower, a broken fridge (with a slow leak to boot), a broken car and a broken dishwasher. In one week. For real. Replacing two major appliances was not what I wanted to do within a few weeks of Christmas. Thanks to Yelp I found Jean. I gave him a ring on Wednesday morning and he squeezed me in before the weekend on Friday. He found the root cause of my fridge and dishwasher issues, replaced them in the same visit and promised to bring by a special cleaner that should stop the dishwasher issues. The whole bill? $200 - saving me likely well over a thousand dollars not to mention the cost of a new kitchen floor. Beyond that he was courteous, fast to respond and thorough in his communication around the causes. read more

Very rude and unprofessional. Can't say how good he is technically since he couldn't fix the issue but he walked in without waiting for us to put a mask on. Repeatedly did not keep a safe distance and in this age of Covid-19, I do not think I could hire someone who has no care about the customer's safety or lacks basic safety etiquette. read more

APPLIANCE FIXED Guarantee..."If a repair we have completed fails within 90 days, we will reevaluate the repair done and fix it at no cost to you. We take pride in our work, and will work hard to ensure the job is done right the first time!" I called Jean and explained to him the problem we had with our freezer's ice maker. We CLEARLY told him that the unit FREEZES and we have to defrost the unit every time. Jean looked at the freezer and evaluated the problem as a FROZEN chute and reservoir. DUH ! We told you that ! He proceeded to defrost the unit with his shop vacuum and reported that this WILL fix the problem. We question his repair and asked him to evaluate the defroster. It was OK. We wrote Jean a check for $105.00 for his services ($60 call / $45 labor). Jean did say that if the problem happens again...CALL him. Two weeks go by and the ice maker freezes again. I call Jean to report the problem and he tells me that he had thought about the issue and came to the conclusion that a valve needed to be replaced. Cost would be $140. ($75 part / $65 labor). I understand the charge for the part but to charge a labor fee when he clearly mis-diagnosed the problem initially is ludicrous. Jean did say that he would send a complete refund of $105 but six days have gone by and haven't received a check. I live in the area and mail delivery would take 1-2 days from his location. I plan to take Appliance Fixed to small claims court A full refund was received ! read more

It's rare that I would give a 5-star much less to a repair service company, but Jean gets to be my first and he deserves it! My washer all a suddenly started to make noise one day and would not drain or go into rinse cycle. I usually Google on YouTube the issue to see if there was any DIY (do-it-yourself) video to help resolve the issue before I shell out the funds for a repair guy. My husband and dad open the washer up and was able to located the issue. Somehow something was stuck in between the washer tub and the shell of the washer. Unfortunately, my husband and dad were not able to retrieve whatever was stuck down there. So it was time to call an expert. I started dialing numbers for appliance repair service company around Concord area. I actually got several quotes from different companies around the area before I got Jean's Appliance Fixed. One company quoted me a ridiculous rate-even after I told him what the issue was and that my husband had already taken the washer apart so all he had to do was remove the tub to get the item wedge in the washer. That guy even had the nerve to tell me that it would actually cost me more because my husband created more work for him by taking the washer a part. Needless to say I didn't call him for the repair. Anyway-- I went with Jean because he was local (I like supporting the local business when I can) and he was available that day. I told Jean my husband had 3 more loads of laundry to do this weekend and didn't want to go to the laundromat. I was appreciative that Jean was able to give us an appointment right away. Unfortunately something did come up and Jean had to reschedule our appointment for the next morning. He did call me to notified me of that and I was okay with that. After call several repair services, I discovered how hard it was to get them within a day or two. Everyone seemed to be books for 3-4 day in advance, so I was happy Jean was able to get us in for an appointment. Long story short (sorry..too late) Jean came and pulled out a freakin' pillowcase out of my washer! I would not have believe it if I didn't see it for myself. Instead of $400+ that someone else said they would have charged me, Jean did it all under 30 minutes and I only paid $115! He even gave me some advice on the washer for easy repairs! Jean is now our guy for any of appliance repairs! Local, honest, dependable, and rate are reasonable! And that is hard to find in a repair service! read more

Guy came to fix the ignitor. $75 service call charge. Now most places will apply the service call charge towards the labor cost! Nope, not this place. An additional $65 to install a new ignitor (10 minute job), plus the part of course, $95 with tax. Quote was $235.xx! Said forget it, went on Amazon and ordered replacement ignitor shipped including tax for under $20!! I will do the 10 minute job myself, (after reading online just how easy it is) saving over $200! Now if you didn't want to do the job, you could still order the part and easily find someone to install for you for WAY less than this guy. Try craigslist or even put a request to your friends on facebook to recommend someone that could do it! Don't be taken advantage of like I ALMOST was! read more

Thanks so much to YELP and Robert H. for the assistance in finding Appliance Fixed. My tenant renting my townhouse called with the first problem since moving in in September. She said that the washer was not working properly. I, figured this would fall under my home warranty, and was sad to find that I had not opted to upgrade to that since the appliances were brand new when I moved in. So, I had to find someone reliable and in some timely fashion to go out to the house and fix the washer. I phoned Jean Gauthier in the evening on Sunday night. He answered and said he would be happy to come out the next day. My tenant had no availability on Monday, so this would be a calendar juggle with me in the middle. Jean said he would be happy to arrange with my tennant and would phone me when he had answers. My tenant phoned on Tuesday mid-day to tell me how wonderful Jean was. He arrived on time, a minute early to be exact, 859am. He quickly determined that the washer itself was fine and began troubleshooting alternate causes. He found that the outlet was not working properly and went down to the circuit breaker. The breaker had not blown the fuse, but had a short. He was able to fix this problem and get everything back working again. Jean phoned me later in the day to arrange payment and gave me all the information on the box, future maintenance on the dryer, and offered to come back to do any of these repairs that I would need, minus the initial service fee. And all was well with under a $100 spent. You better bet if I need the dryer maintenanced, the washer fixed, the circuit board repaired, or have any other appliance issues, Jean will be the first person I call. And he covers the whole east bay. Who knows when one of our other homes will have a problem. read more

I called here after a bad experience somewhere else left me hanging... I talked to Jean, and set up an appointment. He came out, and is very professional. He arrived on time, in an up kept vehicle, not a run down POS. It was obvious very quickly that Jean knew what he was doing. The spin cycle stopped working on my washing machine. Jean ran it through a number of tests to find and verify the problem. Unfortunately, when he found the problem, it turned out to be the most expensive part, and the repair would end up costing about the same as a new machine. Yes, I had to pay the $75 service call fee, but I DID NOT MIND. Jean worked hard to get this figured out accurately, and the money was well spent since another place almost had me dumping more money into this machine. I would definitely recommend Jean and Appliance Fixed! Reasonable rate and quality, knowledgeable service. Thanks!! read more

A play-by-play of my latest appliance nightmare turned amazing dream sequence. My oven was on the fritz. It was just before New Years Eve, and company loomed, as did braised ancho chile short ribs and a bunch of roasting. The Viking authorized repair folks either couldn't come until late February (seriously, two of them could not make it for a month). So I did what I hate to do. I clicked on the Google Ads, and found a horrific website, that honestly, I thought was a scraped auto-created site rather than a real service providers' site. My wife is in the background screaming at me, that our Viking HAD to be serviced by an authorized repairman, and that the website had to be a front. OK, it wasn't that bad, but she was skeptical. And so was I. So I called the Viking authorized shop, and was going to wait. Until I saw these reviews of Appliance Fixed!. So I gave it a shot. And called Jean. So let me tell you what we found. Not only was he available the next day, Jean is the kind of guy who after he fixes what he sets out to fix, you just might ask to stay for dinner. He is incredibly honest, trustworthy, nice, and an absolute pleasure to have in your home. Honestly, I cannot recommend any service provider as much as I'm doing so now. If you care about responsiveness, quality, integrity, follow-through, and trust in a service provider you've never met, who will be in your home, around your family, then call Jean. I hope he heeded my advice and decides to revamp his website so it emphasizes Jean, his family, because I'm quite certain with the quality of service he provides, he'll have to fight the clients off with a stick. Cannot recommend any service provider enough. If you have any questions, I'm happy to answer: dsjunk at gmail dot com. Thanks, Jean. read more

Found Appliance fixed on neighborhood posts. Very happy with the service and will use for all my appliance repair needs in the future! Highly recommend Appliance fixed!! read more

After my future brother-in-law and I realized we were in way over our head trying to install a dishwasher for our parents ourselves. We called a few places to see who could help us out quickly, including the place we purchased the dishwasher from, no one could help for a few days, except... Appliance Fixed to the rescue! We called around 2:00 pm and he was there by 7:00, finished by 7:45. The installation was perfect and he was kind and professional. Highly recommend, would use again! read more

Customer service sucks. I called to ask a simple question. Before I could finish, he had already answered no and hung up. I asked if he had a part, he said no he doesn't sale parts. I began to say well perhaps you can help me... before I was able to explain my situation to see if they could do the repair... he hung up! No Bueno! Lost a potential customer! read more

The technician made some time to come look at my washing machine late evening of the same day I called and spent a good amount of time checking it and found the problem. Very satisfied. read more

He came out to fix my dishwasher charged me 75 dollars to come out and then charged 2 hours of labor did not fix the problem. Usually people charge service fee towards labor. He was very rude and slammed my door when he came in. I would not recommend him STAY AWAY FROM THE COMPANY read more

Appliance Fixed! - Appliances & Repair Near Me - Concord, California

Jean is very professional. When I asked others about their price model or estimate hourly rate, they would say it depends on the problem and could not give an estimate hourly rate. His pricing is transparent and reasonable, he gave me an estimate hourly rate so I know how much I would be charged. The work was done and the price is right. read more

Overall i was happy that leakage from the fridge in my rental has stopped . However, they were supposed to come back and fix the ice maker under their service guarantee which they never did. In addition, I feel a little bit tricked about the cost. Since i had been told the charge would be $75 for the service call and nothing had been mentioned about additional $80 for basically a one minute job (which i mentioned myself to the serviceman when i called him first time) and i didn't quite understand what it was that wasn't included in the service call. read more

This is the second time I've used Appliance Fixed! to repair my washer and dryer. The dryer element went out on a Sunday, though I thought it might be a lint build-up. I cleaned the lint exhaust and still no heat. I called Jean on Monday afternoon, and made an appointment for him to come by at 3p on Wednesday. He was on time, got it, replaced the element, then discovered a thermal fuse was out. He got a new one and replaced it the next day. Outstanding service, knowledgeable, and he gets the job done! Highly recommend him for your appliance repair needs. You won't be sorry!! read more

I got a washer from a friend, installed it on a Saturday and got an error message. I was so upset, and when I called this guy he was there in one hour! Again, this was on a Saturday!! He fixed it immediately and I couldn't be happier. Thank you so much for the prompt excellent service! read more

We've used Jean several times for appliance repairs. He has always been very professional, and fair on pricing. From washer/dryers, to dishwasher, to refrigerators, he is very knowledgeable and quickly diagnoses problems if possible. Our dryer stumped him, but then it would anyone. Control logic is bad, which is a design flaw, not a repair gone bad. I was surprised to read the negative reviews; he is a reserved guy, so maybe it's a personality discord. Personally I'm not looking for a best friend, just my Appliances Fixed! read more

Very prompt! Was able to come same day and instantly found the problem. Very knowledgeable!

Highly recommend! Fast response to my phone call, came the same day I called, good prices and stayed until it was fixed. Nice person to work with, friendly and wears a mask. Arrived on time and kept in contact via phone. Stop looking at other ads and just go with Appliance Fixed. You will be happy, won't be waiting for a phone call back and your appliance will be repaired promptly. Problems solved. read more

Made an appointment with Jean couple days ago, he showed up right on time at 9 AM,looked at my dishwasher figured out that it was just a piece of glass stuck in the impeller and quickly fix it! He was done in 20 minutes I would definitely recommend him also he was very friendly.. read more

I have used this service at least twice over the years. Jean was responsive and on time and completed the repair efficiently and seems knowledgeable about a range of possibly obscure systems. I was a little confused recently when the combined "service call" ($75) and labor ($70, under an hour in time) was more than the replacement part (igniter for oven - $96). I thought companies tend to just charge a flat fee for the first hour, and for that, for an individual, $145 seems high. ... By contrast, my furnace contractor just cleaned a malfunctioning sensor in a service call with his partner and, as long as he was in the attic, checked and tightened a flue and tidied up debris roofing, and was here more slightly more than an hour, and only charged $155 for the entire service, which would cover their travel time/cost and wages for two people ... read more

Our appliance (stove) is fixed and at an affordable price. Thought it was a breaker and ended up being something else that needed a part. He came back, no additional charge except the repair. Satisfied. read more

Jean not only wired up the used Jenn-Air cooktop we had bought from outside the area, but after doing so he noticed a problem with the burner switches that was easy to miss but could have been disastrous had no one noticed. He stayed in contact as we initiated the long, arduous process of getting the appliance retailer to send replacement switches, which took several months. And once the new switches finally arrived, Jean quickly got them in and working perfectly. A charming, experienced and thorough repairman. Highly recommended! read more

Responsive, affordable and gets your appliances up and running again. So far we've had our oven fixed, ice maker replaced, washing machine seal repaired, freezer drain unclogged and disposal unstuck. What sold me is the first time he came out we thought there was a problem with the freezer. Turned out that we just had it overloaded and we were not charged. Honest, reliable and efficient. read more

Jean of Appliance Fixed! is honest, fair and good at repairing all types of appliances! This is the 2nd time I have used him. Less than 1/2 the price of Sears Brand Central and a much better experience! Jean brought the part I thought the washing machine needed. He quickly realized I needed a different part. Then he went to order, heard the price and decided to repair the part. He rang my doorbell & came back in and epoxied the bad part. Washing machine is no longer leaking. The stove he repaired 2 years ago is still going strong. I highly recommend Appliance Fixed! read more

Jean is an amazing guy! He shows up on time and gets the job done quickly and reliably. I have been using his services for the last five years and he has never failed to fix any kind of problem we have had on any make or model of appliances. FYI, writing a bad review without even trying his services is poor form. Give him a try, Arthur T., and you will not regret it. read more