I ordered a hot tub from Rainbow Pools in the spring. We went to them asking for a hot tub within…read moreour budget and they were able to get the right hot tub for us, their recommendations were top notch They guys delivered it to my back patio flawlessly; it is a very precarious destination due the narrow steps. They also supply all the chemicals and toys to go with it- so it's a one stop shopping kind of place. I would most definitely recommend Rainbow Pools.

I hired these people to install a new liner in my in round 20x44 pool. It was very expensive (more…read morethan their average competition in the area) but having used them before for the same job 12 years ago they did a great job so i bit the bullet and hired them again. First there were material delays, then substitute materials were used then they installed in late Fall only to have to uninstall and wait 2 weeks more as the first liner was defective. I should have seen the warning right then as a bad omen. Two weeks later they installed the liner I have now, we balanced the water and closed up for the season. We opened without a problem in late spring. Everything looked fine or so we thought until a closer look a day or so after opening and taking the first swim. We noticed the liner pulled free form the coping in several places and not securely tucked in other places. Called and they sent a team to re-stretch the liner and jam some plastic shims between the liner bead and the coping to keep it in place. Not happy with that it seemed to be fine and I was assured this is what those plastic shims are for and we were only lucky to never have had to use them before. All good now - or so we thought. A few weeks later it was time for the first nite time use. We are now into July. Once we turned on the in pool light we saw numerous wrinkles in the liner. These are on the wall in the deep end that slopes down into the dive envelope. Upon contacting them with pictures they did send someone to look but unfortunately due to the liner patters you can not see them by day. Long story short its now months later (august) and they finally contacted me today with an answer full of excuses ranging form high ground water table causing water pockets in the corners under the liner to a host of other possibilities. . Well that must have come from some page in their excuses book because the last time I checked water runs downhill thanks to gravity. My wrinkles are mid wall in a vertical wall sloped downgrade to the deep dive pocket and NOT in any corners. They further explained the integrity of the pool is fine and while they can not explain it its not their fault but they will be glad to fix because they do not want me unhappy. All I have to do is agree to pay for new water and all labor and materials for whatever time it takes to uninstall and reinstall the liner . Oh how generous of them you might think at a glance. WRONG! Anyone who knows a tid-bit about liners knows you can not drain it and re stretch it especially when stairs and a pool side light are cut into it. so toss in insult upon injury as they treat you like an idiot. Oh and also if it leaks or fails in anyway its not warrantied and on me to cough up the repair cost for new vinyl. Still think its a generous offer? Its really nothing more than the flip of a double bird over a nothing sandwich. They are doing nothing for nothing and I have to assume all the risks and costs. Now working mechanically myself for years I'm no fool. M y pool is 27,000 gallons of water over a mason bottom and galvanized frame and concrete footings. It is set in bank run soil with excellent draining strategically placed where perk test prior to install proved no water table issues and proved excellent downward drainage. The pool is up grade of a flood plain, drainage canal and retention pond to handle any ground water should any become a high level. All of these have been bone dry all year. Its not a high water table issue. It is however clearly a shotty installation where the air was not adequately vacated during the install and compounded by insufficient stretching at installation thus causing the spring need to come back in the first place. in short they basically told me they wont fix it unless I pay for it and if the fix fails a new liner would be required at my expense. They use to provide quality service and like others have stated at premium prices . Now while the premium prices remains true the quality has went poopy on the bed sheets! Defiantly not worth calling them at any price now days. Their quality care has vanished and while thy are nice to talk to they are politely very clear as to they just don't care because once the bill is paid you own it. Bottom line - My advice - when it comes to Rainbow if your in the market for anything pool do your best Forest Gump imitation and RUN FOREST RUN!! Avoid them like the black plague. Quality customer care and workmanship has set sail as I believe so has the original owners I hear. This rainbow is clearly after YOUR pot of gold at any cost and cares not about quality.

2x has replaced liner over the last 12 years. He is honest and does great job!!!!! Saves water from…read morepool before pulling old liner!

My husband and I were looking for a company to replace our pool liner after discovering a tear,…read morewhich was causing leaking. It's a big investment and we were looking for the right company to do the job. We met Shiela who gave us pricing after seeing our pool. We picked out a liner, signed a contract around June 17th and were told our pool would be measured shortly after for a liner and the work would be done the week of July 18th. We also left a deposit, which was half of the total cost. We were notified that someone had come to measure the pool but couldn't because there was water collecting from the rain and we needed to pump it out. We weren't advised of this ahead of time but pumped it out and were told it would be measured on another day. The day came and went with a No show. We were pretty lenient and allowed for the measurement at anytime. We reached out because we hadn't heard anything and were given an excuse. We were given another date and yet again, a No show. This went on for quite some time and we kept pumping out water but it also kept recollecting because no one would show up. We also had to constantly reach out as no one reached out to us. Finally, a week before the scheduled repair date, the measurements were done, despite the water that collected. So this could have been done from the beginning as the condition of the pool is worsening because of the delays. We hear nothing until the week of our repairs. Shiela decides to advise us that we also need a new floor that will cost an additional 3k, which was probably worsened by water sitting there waiting for this work to be done. Once finding this out, the week of repairs, where a contract was signed, we asked for pricing for the floor along with making the pool less deep. We requested this pricing because it was something we were planning to do in the future but didn't think it would make sense to redo the liner and floor again shortly down the road. We might as well tackle it all now. Shiela was totally not interested and could care less. Told us to have our money back and was completely fine with us finding someone else to do the pool, just didn't care or couldn't be bothered with us. She wasted our time and breached a contract. Who knows how long we'll have to wait and what the condition of our pool will be. I'm absolutely disappointed with this company and wouldn't recommend them at all. I regret wasting my time. If you'd conducted your business properly from the beginning then we would not have wasted a month for no reason,

Best customer service! The team at Crystal pools is amazing, they treat you like family and always…read moremake sure to explain every single product that we buy. Thank you all for spreading your knowledge

I contacted Crystal pools to conduct some service for my inground swimming pool. They used…read moreincorrect parts and/or equipment when they serviced my pool. As a result, when I tried to use the pool, the pool was not functioning and the incorrect part damaged my pool. When I contacted them to fix the pool, they denied that it was them that caused the damage. I told them that I was willing to accept the fact that the pool is damaged; I just wanted them to fix it, and I was willing to pay them to fix it. However, they refused to return to my house to fix the pool. I strongly recommend that you do not use this company. If I had the option to give them zero stars, I would have done so, however, the only option is to give them one star.

Nice pool store, very large. They also sell hot tubs. They have your usual pool chemicals but also…read morea lot of stuff for the pool like games, floats, lights, etc. My friend got a big container of chemicals and they were very nice and put it in the car for her. The pool floats, etc are a little overpriced so it wouldn't be my first choice to get something from here but if you really want something right away, this is a good place to go.

These people are horrible service providers. They left me stranded for weeks between visits and…read morenever even got my pool open in time for summer! I had to tell my very young daughter that we couldn't use the pool this year and she was so upset! This company will treat you like garbage as a customer, and overcharge for poor service. They only make time for you when the bill becomes due! Skip this headache. This company SUCKS!

We hired Aquafix to replace our pool liner and Carlos and his workers were excellent in every way…read more Each member of the team knew exactly what their job was and did it with professional knowledge with a very positive outcome. We would highly recommend these experts to do any pool work you might have. the work was done quickly and neatly and all were pleasant to deal with. definitely 5 stars Dianne Puttlitz

I waited to write this review to make sure I was 100% satisfied with our pool install. Our…read moreinsulated above ground pool with stadium stairs was purchased from the manufacturer during the winter months. When we were finally ready to install it, we got a few estimates. Most of them came in around the same price. However, Carlos was the only one who came out for the estimate immediately and the the only one who got back to is promptly, which I appreciated. The Aquafix team started shortly after, answered all my questions along the way and set my mind at ease as a new pool owner. The team's attention to detail was apparent and 2 months later I am grateful they built me a solid pool. 100% would recommend.

Great customer service! Quality of your work is exceptional, and their workers are outstandingread more

By far the best. I had several quotes done and yes a few came in a little lower BUT this is not a…read morefew years project it's a lifetime one and well worth the few extra dollars. Greg knows his stuff. These people have been building pools for generations it feels. Jules coordinates everything from permits to orders to electricians to landscapers. You need it she has you covered! My pool is almost finished and I am so happy I picked this company. Not to mention the actual guys doing the work they WORK! This isn't your typical contractors who take 6 hour lunches. They are so nice so accommodating. I must mention I have OCD with symmetry I kid not these guys re measured ans re positioned the pool for me maybe 6 times before I agreed. With zero complaints. Look for further this is the people you want doing the work.

I can't recommend Kenny enough!!!! I didn't expect a call back so quickly, a fair quote that he…read morestuck to, and such wonderful work! He takes the stress out of owning a pool!

If I could leave a '0 star' review, I definitely would. Ken…read moreand his crew ripped us off by taking our money and never completing the project. I'm posting pictures that show the state of our pool area right upon their unannounced retreat, after they screwed up the calculations, unsuccessfuly tried to squeeze a bigger pool into a tight space, and realized that they couldn't fix it. They constantly fed us lies and ridiculous excuses (which basically sounded like "the dog ate my homework). Ken initially named a price to which we agreed, then changed it a few times, then took the deposit and was gone without finishing the job. Oh, the address the company is registered to seems to be invalid, which is not surprising for shady scammers.

I loved these guys. They did my pool a few years ago and never had any problems. This year I had…read moresome damage to to all the snow and ice. I called them up to help with the damage and they came on a Sunday to fix it. They really are the BEST installers in the area.

After they cancelled on us 3 times, they finally showed up. They worked for 45 mins, left in a…read morehurry and leaving a crater 21ft round in my yard. Something that should have cost $1300, was now going to cost $2800 because Mark said I needed to add dirt/rock mixture to level my land. Before this project began, I asked Mark to come out and asses my land, he said no worries, I know Washingtonville.Yea, he knew my area so well that its going to cost me more money to fix the damage him and his company did. A pool was was going to cost intotal 5k is now going to cost 8k. Thanks!!!