Let me preface this by saying we LOVE eating at First Watch. We've eaten at the one in Orlando 3x the beginning of June 2021 so imagine my elation when I see a couple of weeks later that we are going to pass by one on our way from the airport.
While my experience on June 15th wasn't up to par, I wrote it off. Food was ok, the waitress seemed to be new and I had to ask several times for silverware and creamers, but at least she was extremely pleasant and apologetic. Exactly what you would expect a server to be! My husband wanted to eat here after picking our son up from the airport. While he knew my experience last time wasn't great, I agreed to give it another
chance. Well.....this time it was worse!
The waitress (a different one from last time who came across as if she lacked hospitality skills)
took our drink orders. She came back with coffee for my son and husband, and waters for all of us, but NO Utensils in which to stir the coffee. I had to grab her attention several minutes later after they had already poured the coffee in their cups only to let it get cold....I like my coffee hot so if it were me, I would have dumped it.
My son then asked her if he can get vanilla creamers to which she stated she thought they were out but would check.....um....I watched you and you never did check nor did you even have the courtesy to tell my son that there was none so cue the coffee getting colder! He finally caved and just used the regular creamers.
Now comes the taking of the food order. My son and husband are both Gluten Free which is why we enjoy eating at First Watch. Not this one, but at least when we visit him in Florida we will! They both order the same breakfast except my son asks for his eggs sunny side up and my husbands scrambled, both with Gluten Free bread. I ordered the same breakfast but can eat the regular toast. Mine were to be Scrambled eggs and I specifically asked for strawberry jelly to come with my plate as I remembered last time they don't automatically do that. She takes the order and goes back to the kitchen. Oh...and I should state that I'm aware that they eat and drink between helping customers but do you need to do it in the service area where we can see you and we know you're NOT Washing your hands after touching your mouth!
She comes back to our table a few minutes later to tell us they are out of GF bread...No biggie, it happens. So my son asks for an extra sausage or something to substitute the bread. She tells him "no they won't do that it has something to do with the monetary value being equal for a swap out." Um....he wasn't swapping out, you RAN OUT. Anyway they settled for a small fruit cup instead of bread. This is where the hospitality should have come in. Where's the "I'm so sorry we are out of bread this is what I can offer instead?" Waitressing 101....I think!
Well the food comes and my son's and mine were mixed up. She gave me the sunny side eggs which had regular bread on it and he gets the scrambled eggs with no bread. So I tell her that this is mixed up and that he won't be able to eat the sunny side up eggs as it is now contaminated with Gluten from the toast. She grabs the plate away while I'm trying to switch them out and I tell her I'll take the toast, as I hate to see food wasted and it was mine after all! She then says she'll get him another plate of scrambled eggs, I tell her no, Sunny side up eggs. I then noticed I had no strawberry jelly so I again ask her for some. She then leaves and seems annoyed. No apology at all for the mix up and I don't know about you but when I go out to eat, I like ALL of us to be able to eat at the same time. Not today...nope....not gonna happen. She came back with the jelly and I wish I would have taken a picture of what she gave me. It wasn't even a teaspoonful. There was barely enough to put on 1/2 of the slice so after she took the order from the table next to us, I asked her for more. Again, no apology or anything. When she brought me the 2nd round of strawberry jelly she wasn't even pleasant about it. I kind of felt like I was bothering her.
It took a long time for his replacement meal to come out and by that time my husband and I were both done eating and I am an extremely slow eater! When his plate finally did come out, again no apology, no sorry for the delay.....nothing. Oh and to top it off, they came out over easy instead of sunny side up. We knew it wouldn't go well if we sent that plate back so my son sucked it up and ate it anyway.
While my son's plate was steaming hot when it arrived, both my husbands and mine were barely warm at best. My eggs came with scraps from the grill on them and my husbands had something crunchy in his....not an eggshell though.
I don't know about you but when I go out, I like my food served hot and fresh. Today we all felt disappointed in not only the service but the quality of the food as well. Not once did the waitress or hostess when we paid our bill ask us how our meal was. read more