So I will first say, this was my very first time going to this nail salon and figured from the reviews it would be so worth the drive. My partner just recently received a little extra in his check and decided to take me to get my nails done. I wanted to keep it relatively budget friendly and still allow for the designs I like. After washing my hands and meeting the lady who was to do my nails at the sink I had really high expectations. They take me to the chair and I have three inspo pictures that I would like to know the price of. She looks at them all and says she will have to see which length and then can tell me the price range. I decided on a medium length and she expresses that it will be almost $100 for french with design. So, I asked about the nails with swirls and how much it would cost, she says $85-90. I had not heard of these prices and would not have came if had known, as they are quite high for pretty bad customer service. We ultimately decide on just doing french tips this length for $65. (This is after going back and forth with her as she said the french tip by itself would look bad.) Which again, quite high for no gel and just acrylic. She begins my nails and shes pretty quiet and I am just watching her work silently. She puts the colored acrylic down and I actually loved the color so figured to just skip out on the french because of earlier comments she had made. All was going well up until another nail tech came by and they were speaking to each other, when my nail tech decides to make a comment about my freckles. She asks, "Did you make those?" , I promptly responded yes, I did, with makeup. I think freckles are very beautiful and wish I had more so I made my own. They laughed a bit then she said something about her freckles, they laughed some more and she continued. I complimented on hers as to make sure she didn't feel in any way insulted by me drawing mine on , (some people see it as a means of making fun I suppose). So at this point its been around 2 hours and all I have had done is the acrylic base. At 5:45 a customer comes in and my tech gets up and says I will be right back, I need to do a design really quickly. Before I could even ask what she meant she was greeting the customer who walked in. Apparently she had an appointment that morning in which the nail tech charged and forgot to give her design, so she came back for an appointment at 6 pm. Now I dont know about you, but thats slightly insulting that this tech decided her time was more valuable than mine, though I arrived first and was literally in the middle of my nails. So she goes and works on this
ladies FEET! No gloves. And then runs to bathroom in the middle of doing her feet. I did not see if she washed her hands but I am hopeful she did. This whole time I am sitting there while other techs are walking around doing other peoples nails who JUST came in and everyone just kind of left me to my own devices. I was about a second away from filing my own nails and leaving when she comes to me at 6:10 pm to say, only another minute. I wait, another 5-10 min go by. She then finishes the lady's feet, the lady gets up leaves, and then the tech realized she didnt finish so rushes out the door to grab her attention. She gets back in the chair and starts doing her toes again. I am pretty upset at this
point and I am usually very understanding (work in customer service for upwards of 7 years now), but this was ridiculous as if my money, time, or consideration was not important. She finally finished after about 40 minutes and came back DIRECTLY TO ME, and did not wash her hands, or even put on a single glove, or sanitize. Oh man I was sick to my stomach but just wanted to get out of there with some kind of nail. She never apologizes but says thanks for my patience. I ask her to please make them look as natural as she can and continues to say she cant make them thin because they will break... I just wanted the acrylic on the top of my nail filed down enough to not look so thick. She finally gets to the design, and at this point shes pretty much doing the bare minimum to get my nails done. Never checked with me thru the process on if they looked ok to my liking or any of that. At the end when I asked her to add the evil eye symbol, she kept trying to sway me making faces and side comments about that and all in all made me super u comfortable in my choices. I absolutely cant stand my nails because they look literally nothing like I asked. I will most
definitely never be going back here, and it sucks because the potential was definitely there. Just seems like a paying customer who WAS going to tip well , in case that was an unfair expectation that I wasn't, was not good enough for at least basic customer service. read more