I was extremely disappointed with my service here. I've been waxing for about 2-3 years. Ive tried a handful of waxing spots but typically I would go to a spot that's pretty far from me. Because of gas being so expensive, I decided to give this place a try since it had so many good reviews & was way closer than my normal waxing spot. I decided to get the "mini package" which was supposed to include Brazilian, full legs, underarms, & lip. However, I did not get what I paid for. My esthetician only did Brazilian, legs & underarms & never did the lip. She also left so many patches of hair on my legs & Brazilian. I have honestly NEVER gone to any waxing business where they've left so much hair leftover. I didn't even realize until I got home & my husband had pointed out multiple patches for me.
My esthetician also made some comments that made me really uncomfortable. She had asked if I had shaved & I answered that I did shave 2 weeks prior & I was nervous about my hair being too long to wax. Her response was,"Oh don't worry about that! Some of the girls that come in here have gorilla hair. It makes me feel so much better about my body hair." I even said to her after that,"That makes me nervous that you say that because I've always been worried that I'd come to get waxed at a business & the esthetician would judge me or talk about my body hair to the other estheticians or clients." Her response was again just to reiterate that she was only saying that because some clients there truly had gorilla hair. I felt really uncomfortable.
When I got home & my husband had pointed out all the leftover hair, I responded to their feedback email & mentioned that I didn't receive the full service I had paid for PLUS there was literal patches of hair everywhere. Their response was "We do apologize for your unsatisfied visit with us today. After speaking with the esthetician about this, we are more than happy to have you come back when you are available and get the lip wax with no charge." How could it be free of charge when i've already paid for it & the esthetician just didn't do it? Plus, there was no acknowledgement at all about the patches of hair that was leftover. I responded back & asked how it would be free (no charge) if i've already paid for it & all they responded with was that they worded things wrong & what they meant was that I could come in & get my lip waxed & then offered a sugar scrub for the "inconvenience". Honestly, everything just left a really bad taste in my mouth. I feel like the esthetician rushed through my service & didn't care about the patches she left or making sure I was getting what I paid for & was really unprofessional for bringing up other clients' body hair to me. My hope in giving them the private feedback was that they would at least just acknowledge the mistakes that were made but instead, received a response that just made the situation worse. Maybe other people have had good experiences here but I felt really uncomfortable & like they had taken my money & not even given me the bare minimum. I wouldn't recommend this place at all. read more